Recent Posts by Heather Boerner

Oracle helps Department of Human Services aid Australian fire survivors. By Heather Boerner August 2010 By 3 a.m. on the morning of February 7, 2009, the barometer showed 4 percent humidity, and a whipping wind buffeted Rita Harris’ sheep farm in the Australian town of Taggerty. By 11 a.m., it was so hot that the hairs on the back of her legs singed in the stifling heat. It was obvious that this was going to be an extreme day. That would prove to be an understatement. By midnight,...

By Heather Boerner August 2010 If the experience of Victoria, Australia’s Department of Human Services (DHS) with Oracle CRM On Demand during the devastating bushfires of February 2009 is any indication, more and more public sector customers may be heading to the cloud. “[The fire] was a learning exercise for other government departments as they watched the Department of Human Services with the cloud service,” says Grahame Coles, chief information officer at the DHS for the...