Post Authored By: Monica Raofpur, Allison
Kutz, and David Goltz
"Out of all the CRM project
problems reported, we found the most significant threat to be slow
user
adoption."
– Bill
Band, Principal Analyst, Forrester
So you’ve purchased a state-of-the-art Customer
Relationship Management (CRM) system with the expectations of
getting better
forecasts, closing more deals, and ultimately increasing revenue;
But whatabout user adoption? In a recent study, Forrester found that 70%...