Photo by Jennifer Ortiz
In his article,
It's Time To Occupy IT, AIIM
CEO and president John Mancini examines the evolution of "Systems
of Engagement," the social technologies that are transforming how
customers and employees relate to and interact with companies.
Surviving the disruption that transformation entails is a matter
of when, rather than if, a given organization embraces the change.
But as Mancini points out, that transformation will require a "new
breed" of IT...
