Rapid and profound
disruption is impacting the retail industry. The uncertainty,
speed, and frequency of unpredictable events, such as the COVID-19
outbreak, are prompting retailers to re-assess their operating
environment, suffer higher costs due to enhanced safety precautions
for both staff and customers, increase home delivery services, and
improve agility in response to market
requirements.
While retailers
may have adopted digital platforms to enable e-commerce,...