Recent Posts by Anna Sabryan

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Industry News: Why Memorable Customer Experiences Build Great Businesses - Forbes, 9.15.20 As consumers increasingly move their loyalty from legacy brands to experiences, smart brands pivot their approach to mirror the customer journey. To Improve Customer Service, Stop Taking a Piecemeal Approach - Forbes, 9.11.2 In studies of more than 8,000 customer journeys, Gartner found that 70% of...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Industry News: Focusing on Customer Experience Is a Winning Strategy During Recession - Timesofindia, 9.9.20 Focusing on a customer’s experience has long been recognized as a critical driver of customer satisfaction, loyalty, and increasing customer lifetime revenue. Top Three Tips for a Great Customer Experience   - Forbes, 9.10.20 If a customer-centric culture is not established in your...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Industry News: Why It Has Become Imperative for Businesses to Provide an Omnichannel Customer Experience  - Entrepreneur, 8.31.20 An omnichannel customer service approach has therefore become a key requisite for businesses, allowing them to be by the side of their consumers at all stages of their purchasing journey. Customer Journeys Are Becoming Increasingly Complex - Forbes, 8.31.20 With...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.   Industry News: The Value of Putting Heart Into Your Customer and Employee Listening – Customerthink, 8.26.20 These changing and challenging times demand that we continue to listen to our customers and employees but also that we do it with our heart. The New Rules of Customer-First Marketing - Cxm, 8.25.20   With customer-first marketing, marketers implement engagement strategies that are...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Industry News: Knowledge Management Solutions Are Powerful, but Choosing the Right One Is Hard - Forrester, 8.18.20 Today’s anxious customers use self-service knowledge to quickly find answers to questions, increasing their satisfaction and deflecting inquiries from the contact center. What a Customer First Strategy Means Post Pandemic – Customerthink, 8.19.20 According to a Forrester report...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Industry News: Why AI Is the Future of Delivering Customer Experiences With a Human Touch - Forbes, 8.13.20 According to recent research from IDC, AI is already proving a powerful tool for enabling businesses to transform CX delivery. What Big Data Can Teach Us About Consumers Experience - Customerthink, 8.11.20 Whether you’re running an eCommerce business or brick and mortar retail, you...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle updates its marketing tools for more impactful customer interactions – Zdnet, 8.6.20 Oracle announced a series of updates to Oracle CX Marketing within the Oracle CX suite focusing on helping organizations learn more about their customers and creating more impactful customer interactions.   Industry News: CX Leadership Lessons To Humanize Your Business – Forbes,...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.   Oracle CX in the News: Making every interaction with customers matter - Clickz, 7.30.20 Oracle’s Nate Skinner tells why positive customer experiences are more important now than ever before and how Artificial Intelligence can help create stronger relationships with the customers we already have. Smart Marketers use experiential marketing amply supported by social media to create the...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.   Industry News: Creating a Diverse and Inclusive Customer Experience - Hyken Diversity of thought on your team helps you become more innovative, make more money and ultimately succeed. How to Make Customer Service More Digital - Forrester, 7.20.20 Allow your customers to engage with you via digital voice from your website, mobile website, or app. Also, allow your customers to choose a...