Recent Posts by Anna Sabryan

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.   Industry News: The Current State of AI in Customer Service and CX: An Expert Roundup – Forbes, 7.5.20 The interest in AI in CX and customer service grows.  Checking in with two fellow experts in the field of customer experience and AI for details. Three Customer Experience Tips To Expedite Your Post-Pandemic Comeback – Forbes, 7.7.20 Today's consumers are much more receptive to...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.   Industry News: Augmented Reality Brings the Customer Experience Home  – Cmswire, 6.30.20 People are beginning to accept and adapt to the idea of shopping through augmented realities and companies need to come up with innovative ideas that can catch the attention of our customers. 12 Essential Tips for Businesses to Improve Their Customer Experience  - Forbes, 6.29.20 Customer experience...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: TCS implements unified partner commerce platform for Zebra Technologies - Business-standard, 6.24.20 TCS leveraged its Business 4.0 thought leadership framework and deep contextual knowledge of ecommerce to design and implement a solution using the Oracle CX unified ecommerce platform, offering Zebra partners self-service capabilities, product recommendations and...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX Social Content: 5 areas where companies should focus to ensure they’re ready for the next emergency so they can continue delivering outstanding #custserv: http://ora.cl/QL34o #CX Tips for leveraging #KnowledgeManagement to provide answers and guidance to your customers during a time of crisis, when resources are strained: http://ora.cl/uW8tz  #KM #CX Here are members of our CX...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX Social Content: Here’s what experts say are 3 of the most important elements that will provide insights for driving positive #CX: http://ora.cl/A5Dn8 Augmenting the #Service Center with Conversational. How to leverage #chatbots and other conversational interfaces to drive dialogue and value: http://ora.cl/O2gw8 #CX #webinar Check out how @trinelarsen found her passion in...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX Social Content: Why is trust so crucial in the #customerexperience? #OracleCX @rtarkoff on #CX, #trust, and “The New Next”: http://ora.cl/WA0pU We’ve been nominated for @Adweek ’s Reader’s Choice Best of Tech Partner Awards in SIX categories and we’d love your help in taking home the win! Voting is open daily until Friday, June 5: http://ora.cl/ZS4Ph Foundational #commerce is...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX Social Content: Oracle SVP of #CX Marketing, @renniksn shares his thoughts on Oracle's continued leadership in Forrester Wave for #EmailMarketing Service Providers and why he is excited to be here after spending years competing with Oracle in this space: http://ora.cl/zt4Mu Here are three approaches to #custserv organizations should consider in a time of crisis: http://ora.cl/cK...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX Social Content: Join #CX customer #webinar series focusing on today’s relevant topics and discuss the role and importance of #customerservice in an ever-changing world: http://ora.cl/O2gw8 Many companies are now navigating how to not only keep operations running smoothly, but also how to maintain #employeeengagement and a positive workplace culture: http://ora.cl/5Zr1d #CX Deta...

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX Social Content: Meaningful #customerexperiences aren’t just important, they’re essential. Explore how connecting your #data can drive a truly seamless experience: http://ora.cl/dl2V1 #CX With #OracleCX Service and innovative technologies like #IoT and augmented reality, @elginsweeper delivers predictive #CX and reduces the operating costs of its products: http://ora.cl/MF5R6 5...