Enjoy our weekly roundup of top news stories across the Customer
Experience (CX) landscape.
Industry
News:
Why Memorable Customer Experiences Build Great
Businesses -
Forbes, 9.15.20
As consumers increasingly move their loyalty from legacy brands to
experiences, smart brands pivot their approach to mirror the
customer journey.
To Improve Customer
Service, Stop Taking a Piecemeal
Approach - Forbes,
9.11.2
In studies
of more than 8,000 customer journeys,
Gartner found that
70% of...