Recent Posts by Alice Park

In the past few years, there’s been a lot of talk about AI innovating and improving our lifestyles. Remember when Waze first came out and it shortened your commute? Siri is pretty cool too. As AI becomes more developed, it’s becoming less about “cool” new innovations and more about business impact.   I recently attended the AI Summit in San Francisco where Melissa Boxer, Oracle’s VP of Adaptive Intelligent Applications, gave her keynote on Practical AI. In her session, Melissa...

I recently attended the AI Summit in San Francisco where Melissa Boxer, Oracle’s VP of Adaptive Intelligent Applications gave her keynote on "Practical AI" from a CEO’s perspective.  While her presentation got me excited about all the new developments and solutions from Oracle, it also got me thinking about how pervasive AI is in my life, and maybe yours too. We’re so busy with everything we do - whether it’s selling, marketing, or running a business, and all the while,...

I recently spoke with Jeff Wartgow, Oracle’s Senior Director of Product Management for Fusion CX Strategy. Here is part two of our discussion.   Jeff and I continue to talk about the ways organizations can leverage technology with their service capabilities toward creating great customer experiences. (Click here to read part 1 of our chat) A trendy concept that you’ve discussed is Automation. I’m referring to things like Virtual Assistants, Internet of Things, Augmented...

Part One of Two Once I’ve tasted the good life, I expect nothing less. I’m instantly attracted to irresistible experiences like a magnet. But whenever I have a terrible experience, guess what? I tell my friends. Thus, I often wonder what it would take to upgrade a business’s service experience to please me? I recently spoke with Jeff Wartgow, Oracle’s Senior Director of Product Management for Fusion CX Strategy.  Jeff leads the product management team for the Oracle Service...