Recent Posts by Alan Joch

With a modern ERP platform, OPAIN S.A. has the ready access to information it needs to keep a busy Latin American airport flying high. by Alan Joch August 2016 El Dorado International Airport, in Bogotá, Colombia, is fast becoming one of the leading transportation hubs for flights across South America and beyond. The facility supports more than 30 international airlines, which last year served approximately 30 million passengers, and 18 air-freight carriers help El Dorado rank...

by Alan Joch August 2016 The vertical aeronautics implemented by SYWORK at El Dorado International Airport can be deployed at any airport that uses the global standard for operational databases, the Airport Operational Database (AODB). “Currently there are about 3,000 airports worldwide using AODB. Many of them could benefit from this model, modernizing its information systems, creating added value and rapid return on investment. Additionally, this type of project creates an...

by Alan Joch August 2016 Having better access to operational data and being able to spot emerging trends as they’re unfolding provides an early-warning system for profit-sapping problems. OPAIN S.A. is using the information-management capabilities of Oracle’s JD Edwards EnterpriseOne solutions to understand why one vendor may be paying less in fees for airport services than a peer of similar size. “If we find that an anomaly in the data is indeed related to a problem with...

Fairmont Raffles Hotels International uses customer data to burnish its reputation for consummate customer engagement. by Alan Joch May 2016 A war for market share is raging between incumbents and insurgents across almost all industry sectors, but few markets are being disrupted as much as the hotel industry. Millennials are one factor: the Pew Research Center reports that more than one in three American workers are now millennials, while other research shows that 46 percent of...

by Alan Joch May 2016 To support its data-driven customer-service activities, Fairmont Raffles Hotels International (FRHI) took an innovative approach to the internal structure of its IT and digital marketing staffs. This was born of the realization that even having the best technology doesn’t guarantee successful customer engagement. “It’s all about how the business can use technology to better serve customers,” says Vineet Gupta, CIO at FRHI. Snapshot Fairmont Raffles...

The cloud and a close alliance between IT and HR help Casas Javer remain a leader in Mexico’s surging residential-construction market. by Alan Joch February 2016 2016 is shaping up to be a big year for Mexico’s housing market. A number of forces are coming together to spur a housing boom, including a stabilizing general economy and Mexico’s relatively young population. The country’s median age of 28 is often a prime time for starting families and becoming first-time home buyers. S...

by Alan Joch February 2016 Oracle Human Capital Management Cloud is Casas Javer’s first cloud solution, but company leaders see it as a first step toward a larger cloud commitment. “Cloud computing is an irreversible train,” says Casas Javer CIO Juan Angel Montalvo. “That’s because the cloud provides a number of benefits for our employees, including giving them access to important functionality from any location and any time they need it.” Snapshot Casas Javer Location: Monterrey,...

Japan’s leading jet-engine maintenance company launched an ambitious modernization strategy to stay ahead in a growing and fast-moving market. by Alan Joch November 2015 Keeping the engines that power commercial and military aircraft in top form is a far cry from tuning up the family car. Most obviously, jet engines are an order of magnitude more complex than typical car motors. For example, modern turbo-fan engines in jetliners can contain tens of thousands of parts, ranging...

by Alan Joch November 2015 Performing core maintenance, repair, and overhaul (MRO) services on precision aircraft engines while also gathering important data for continuous improvements to engine designs begins with dismantling the engines. From there, it takes highly skilled technicians with years of experience just to determine which maintenance procedures are required when an engine arrives for service. Snapshot IHI Corporation Location: Tokyo, Japan Industry: Civilian and...