By Lisa Butler on May 22, 2012
The My Oracle Support Communities are vibrant forums for Oracle
customers, partners and employees to share knowledge, discover best practices
and ask questions. We encourage you to use these communities as well as to refer back to this blog for new posts on Oracle Commerce best practices.
For access to MOS, you will need to register on My Oracle Support: https://support.oracle.com/CSP/ui/flash.html
When registering, you will be asked for a Customer Support Identifier (CSI). If you are a partner, please use your partner SI. If you are a customer, you can use your ATG or Endeca SI number. If you are an authorized user of MetaLink 3 (metalink3.oracle.com) or Classic MetaLink/My
Oracle Support (metalink.oracle.com), your CSI number will be contained in your
User Profile. If you have difficulty locating your CSI number, then you may
contact your company’s Customer User Administrator or the Oracle Support Sales
Representative assigned to your company. To locate your Support Sales
Representative, dial the Support Sales phone number listed by region on oracle.com.
There is an overall Oracle Commerce Category that both ATG and Endeca belong.
We have individual communities for each product set. The Communities can
be accessed via a tab in MOS, and you can set up subscriptions to follow them
New Oracle Commerce and Oracle Knowledge communities are open, active, and
dedicated and fully integrated with MOS Service Requests and Knowledgebase.
ATG Web Commerce products, formerly known as the ATG Commerce Suite
Endeca products, formerly known as Endeca IAP and Endeca Latitude
Knowledge products, formerly known as InQuira