Oracle Fusion Cloud Bill Management – External User Setup

May 8, 2024 | 5 minute read
Manoj Shetty
Consulting Solution Architect
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Oracle Fusion Cloud Bill Management – External User Setup

Introduction

Bill Management handles both Business-to-Business and Business-to-Customer transactions. Once you register existing customers as external users, here are some tasks that they can do in the application:

  • Review accounts
  • Make online payments
  • Print transactions
  • Dispute transactions (if authorized)

Steps Involved in the setup

1) Create customer

Create Customer
AR Customer Screen

 

Account Contact Responsibilities
Account Contact Responsbilities

 

2) Attach user to the customer

      Note: Make sure user and email is not existing or attached old users.

3) Register External user

  1. Sign in to Oracle Applications.
  2. In the Setup and Maintenance work area, select these options:

Offering: Financials

Functional area: Bill Management

Task: Manage Bill Management Registration

  1. Click Register Users.
  2. Search and select the customer contact.
  3. Click Register. Review the customer status. If the status is:

Status

What you need to do

Registering

Wait for a few minutes. If the customer contact gets successfully registered, the status changes to Registered. If not, it changes to Error.

Error

Register your customer contact again.

Registered

That's it! You have completed the registration process. The customer receives emails with the user-name, password, and link to access Bill Management.

      

Bill Management Registration

   

User Account Details

    

User Account Details

 

4. Create AR Invoice for your customer (e.g : MJ Customer External Access)

       

AR Invoice

 5. Setup the profile as per your requirement

Bill Management System Options

6. Run “Print Receivables Transactions” scheduled job

      

Print Receivables Screen

     

7. Sign-in Oracle fusion application using newly created user and password and select the   customer account created in the first step.

  1. Sign in to Oracle Applications.
  2. From the application dashboard, select Bill Management.
  3. In the Select Account dialog box, enter the details of the customer account.
  4. Click Search.
  5. Select the customer and click OK.

Account Overview

 

                                          Make Payment

Make Payment

8.Review Customer Accounts Invoices, Open transactions that are pending, printed invoices, aging bucket and disputed transactions

Review Transactions

 

Conclusion : 

The purpose of this blog is to give clear direction or guidance on bill management setups with all the screen shots for the quick setup/reference. This blog is based on the Fusion cloud 24A setups and customer’s request. There might be small changes or no changes based on the Fusion cloud release version.

Ref Link : https://docs.oracle.com/en/cloud/saas/financials/24a/faofc/review-customer-accounts.html

Manoj Shetty

Consulting Solution Architect


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