Sunday Jan 27, 2008

Frankfurt to San Jose - $54.54 for one minute call

I used my credit card to call home (San Jose, CA) from Frankfurt Airport during a trip last year. And the calling company charged $54.54 for an approximately one minute call. Here is what I see in my credit card statement detail:

Transaction Date 12/10/2007
Transaction Description  INTL CL\* 800-5762118 CA
Called From GERMANY GE Number: 0114901113
Called To LOS GATOS CA Number: xxx-xxx-xxxx
Time of Call: 00:22 Duration: 00:05
Charge: $54.54
Merchant Address INTERNATIONAL CALLING
511 E SAN YSIDRO BLVD
SUITE 1770
SAN YSIDRO CA 92173
USA


Gosh, this turned out to be an EXPENSIVE call!

The duration is listed as 00:05, i.e. 5 seconds. I remember talking for approx a minute. IMHO having no information is better than having incorrect one.

Fortunately, the customer service number was correct and I got some points clarified:
  • This call is placed through satellite and that's why they charged this rate. He could not explain why satellite is used when credit card is used to call.
  • The pulse rate is 5 minutes. So the telephone company always charge in multiple of 5 minutes.
  • Talk to a live operator, inquire about the rates and then place the call. In the United States, making an operator-assisted call charges you more money. So this was completely non-intuitive to me.
  • Because of some stated law, the international calling rate, pulse rate and similar information cannot be placed on the phone equipment. Again, no reference to what/where the law is.
  • Use a pre-paid card to make the international call. This is a lesson learned for me, hard way!
The customer service contact also refunded part of the charges, but even then it's still a lot!

Technorati: frankfurt airport traveltips phone

About

profile image
Arun Gupta is a technology enthusiast, a passionate runner, author, and a community guy who works for Oracle Corp.


Java EE 7 Samples

Stay Connected

Search

Archives
« April 2014
SunMonTueWedThuFriSat
  
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
   
       
Today