Finally took the plunge and bought an iPhone 3G
Yeah, I still have a Motorola
which sometimes wonder how it survived for
more than 2 years now. I'm ready for a change but that's a
Anyway, the process of buying an iPhone was relatively
although long wait times (upto 1.5 hrs) were painful. The long wait
times are mostly
because of limited number of Specialists
in the Apple store.
||Here is my bulleted story:
- After a 1.5
hour long wait in the queue, first outside the store and
then inside, we finally met Apple Specialist in the Apple Valley
- I'm the primary account holder and my wife is
secondary. The Specialist
was not aware whose SSN
last digit numbers are required to lookup the
account. So we tried combinations and finally figured it out. After
million iPhones on the first weekend, I though he'd be aware
- Finally we got the dreaded "IRU Account Lookup Error".
This error is associated with an AT&T account if there is any
of corporate discount attached - which is true in my case. At this
point, Apple Specialist could not proceed with the sale. Instead he
asked me to work with AT&T and get the "IRU error" removed from
the account. Read more about this in Apple Tech Support.
I liked his analogy of "forced marriage" between Apple &
AT&T where only one agrees, wonder which one ;-)
- Luckily there was AT&T
store in the mall. I went to the store, got the corporate discount detached
the account and then went back to Apple store. I'm told the corporate
discount can be attached back to the account after iPhone purchase.
- After another 20 minutes wait, finally got the iPhone
and luckily everything
worked. Even there the receipt was not getting printed so
an additional 15 minutes wait.
Overall, had a pleasant experience with Apple and AT&T but not
having access to AT&T database does give the feeling of "forced
But I like the fact that the phone comes charged for upto 1 day use and
ready to use!