I used my credit card to call home (San Jose, CA) from Frankfurt
Airport during a trip last year. And the calling company charged $54.54
for an approximately one minute call. Here is what I see in my credit
card statement detail:
|| INTL CL\* 800-5762118 CA
||GERMANY GE Number: 0114901113
||LOS GATOS CA Number: xxx-xxx-xxxx
|Time of Call: 00:22
511 E SAN YSIDRO BLVD
SAN YSIDRO CA 92173
Gosh, this turned out to be an EXPENSIVE call!
The duration is listed as 00:05, i.e. 5 seconds. I remember talking for
approx a minute. IMHO having no information is better than having
Fortunately, the customer service number was correct and I got some
- This call is placed through satellite and that's why they
charged this rate. He could not explain why satellite is used when
credit card is used to call.
- The pulse rate is 5 minutes. So the telephone company
always charge in multiple of 5 minutes.
- Talk to a live operator, inquire about the rates and then
place the call. In the United States, making an operator-assisted call
charges you more money. So this was completely non-intuitive to me.
- Because of some stated law, the international calling rate,
pulse rate and similar information cannot be placed on the phone
equipment. Again, no reference to what/where the law is.
- Use a pre-paid card to make the international call. This is
a lesson learned for me, hard way!
The customer service contact also refunded part of the charges, but
even then it's still a lot!