Podcast Show Notes: Enterprise IT: Strategies, Challenges, Outlook

This week the OTN ArchBeat Podcast kicks off a three-part series that focuses on strategies for meeting the challenges facing Enterprise IT in an evolving business landscape. My guests for this program are three members of Oracle's Enterprise Architecture Team:

  • Bob Hensle is Director of Oracle’s Technology Business Group Bob Hensle
  • Ronald Mayfield is an Oracle enterprise architect Ron Mayfield
  • Timothy Brown is a principal Oracle architecture consultant Tim Brown

The Conversation

  • Listen to Part 1: This segment offers an update of IT Strategies from Oracle (ITSO), an extensive collection of reference architectures, practitioner guides and other useful documentation created by members of Oracle’s Enterprise Architecture Team, and takes a look at how the information from ITSO was implemented at one company.
  • Listen to Part 2: Part two offers a look at how another company implemented architectures and practices from the ITSO library, and examines chief concerns among organizations in the face of rapidly evolving enterprise IT.
  • Listen to Part 3: The conversation about how organizations are dealing with changes in enterprise IT continues with a look at how those same changes are affecting IT roles, and what you can do to remain relevant.


Want to get you hands on documents from the IT Strategies from Oracle Library? Click here. If you're a registered OTN member, just use your OTN SSO credentials to login to access the material. If your not an OTN member, just complete the registration form to gain access to the ITSO Library.

Coming Soon

The next OTN ArchBeat Podcast features another virtual architect meet-up -- an open conversation among a panel of architects about whatever topics are on their minds. Want to suggest a topic? Want to participate in the panel? Drop me a line in the comments sections.

Change of plans! The next OTN ArchBeat podcast will feature a panel discussion about the increasing importance of Customer Experience (CX) in enterprise IT.

Stay tuned: RSS


I know about User Experience (UX) - how is CX different? Or is it just a subset of UX for a specific group of users?

Posted by Sten Vesterli on March 15, 2013 at 04:45 PM EDT #

Great question. I've put the question to John Brunswick. I'll share his response here.

Posted by Bob Rhubart on March 19, 2013 at 09:56 AM EDT #

Here's John Brunswick's response:

"Customer Experience is the basically anything that ever occurs between a brand an a person - whether technical or not. User Experience is basically the look, feel and emotion associated with any of the interactions. It used to be more the 'design' of the technical portion of the experience, but the definition has been expanded."

"User Experience can be boiled down the the design of any aspect of interaction, Customer Experience can be boiled down to the entire process. The 2 camps keep blurring the lines unfortunately, which adds complexity."

BTW: John is one of the panelists on the CX podcast. Part 1 goes live late Wednesday.

Posted by Bob Rhubart on March 19, 2013 at 02:26 PM EDT #

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