Thursday Apr 07, 2016

Five Reasons to Attend Oracle’s Modern Service Experience 2016

Oracle's Modern Service Experience is lighting up fabulous Las Vegas April 26 - 28 at the MGM Grand. We’re betting this will be our best event yet!

Come join Oracle Service Cloud to experience epic networking and attend over 40 sessions led by customer service experts, analysts, and top brands. Oracle’s Christine Skalkotos, Program Management (pictured left), unveils the one-of-a-kind event and its exciting business value. (This conference is co-located with Oracle's Modern Sales Experience, Modern Commerce Experience, and Modern Marketing Experience.)

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Monday Mar 21, 2016

NEW: Sales Collateral on Social Customer Service & the Impact on CX

A Guest Post by Amy Sorrells (pictured left), Oracle Product Management

Social media is disrupting the business of customer service, which poses both challenges and opportunities for brands. Here’s a hot-off-the-press white paper by the Oracle Social Cloud team. The report states the business benefits of social customer service with insights and quotes from customers and analysts.

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Tuesday Feb 23, 2016

@OracleSocial: Help! I Need To Provide Social Customer Service!

A Guest Post by Maggie HustonSenior Content Manager, Oracle Social Cloud (pictured left)

“When people needed customer service, they used to send a letter or pick up the phone. Now, people use social media to get the attention of the company. It’s faster and easier to do. Nobody wants to wait on hold. Nobody likes smooth jazz.” Jay, Baer, New York Times and Amazon best-selling author and CEO of Convince & Convert

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Tuesday Feb 16, 2016

HR Transformation in APAC—Interview with Oracle HR Leader John Hansen

Digital technologies are upending our personal lives. They are also changing how a company engages with its workforce and forcing organizations to rethink the HR function. In this printed interview, VP John Hansen, HCM Product Management, Oracle APAC (pictured left), talks about HR organizations embracing these changes and creating real business value.

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Tuesday Feb 02, 2016

Three Oracle Service Cloud Customers Win Global Industry Awards

A Guest Post by Chaundera Wolfe,  Oracle Service Cloud Product Management (pictured left)

We provide the apps (in this case, Oracle Service Cloud) and customers use them in exceptional ways. Next thing we know, they’re winning awards! Oracle's Chaundera Wolfe tells of awards won by Nestle Special T (high-quality tea), HealthEquity (tools to build health savings), and Royal Bank of Scotland (retail banking). See what innovation looks like!

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Friday Sep 18, 2015

Oracle Social Cloud―What’s Happening at OpenWorld 2015

A Guest Post by Maggie Huston, Senior Content Manager, Oracle Social Cloud (pictured left)

Here's the skinny on Oracle OpenWorld 2015 from an Oracle Social Cloud perspective. There's so much to learn, so much to talk about, and so many ways to improve your customer's experience. Be sure to explore the Social Intelligence Center between sessions. Hope to see you in San Francisco, October 25-29.

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Tuesday Aug 25, 2015

Latest Oracle Service Cloud Product Release Powers Impactful Community Self-Service Experiences

A Guest Post by David Vap (pictured left), Group Vice President, Product Development, Oracle

Have a problem with a product or service? According to a Nielsen report, one in three of us will contact a company through social channels rather than by phone or email. GVP David Vap (pictured left), product development, explains why the latest release of Oracle Service and Social Clouds is going to be very attractive to those of you who want to provide a positive and unified customer experience.

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Tuesday Aug 18, 2015

Oracle Social Cloud Expands Twitter Partnership to Enable Better Social Service and Customer Experiences

A Guest Post by Group Vice President Meg Bear (pictured left), Oracle Social Cloud

“In today’s competitive digital landscape, you’re compared to the most responsive companies on the web, not just your natural competitor,” said GVP Meg Bear (pictured left), Oracle Social Cloud. Oracle is taking social service capabilities to a new level and making it easier for companies to keep track of what their customers are saying and to respond quickly and appropriately.

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Monday Jul 20, 2015

Why Oracle ERP Cloud? by Terrance Wampler

Terrance Wampler (pictured left), vice president of Oracle ERP Cloud Strategy and Product Development, explains why the cloud is so appealing and how Oracle’s leading ERP cloud solution is a clear choice for business operations.

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Tuesday Jun 02, 2015

Embrace Diversity and Congruence in the Workplace

A Guest Post by Andy Campbell, Oracle HCM Cloud Sales Evangelist (pictured left)

In this post, Andy Campbell talks about building a healthy workforce of people from diverse backgrounds and skills who share a common set of company perspectives and values. Campbell explains how social media in the recruitment space works well for both employers and potential recruits to achieve cohesive, productive teams.

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Thursday Mar 05, 2015

Social Insights from the #LeadOnCA Watermark Conference

A Guest Post by Meg Bear,  (pictured left), Group Vice President, Oracle Social Cloud Platform

More than 5,000 people attended the Lead On Silicon Valley Watermark Conference for Women on Tuesday, February 24 in Santa Clara, CA. They gathered to discuss the issues that matter the most to women in the workforce. Oracle sponsored this event to support the development of women leaders.

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Tuesday Dec 16, 2014

Celebrating Social Campaigns with Michelle Lapierre of Marriott Rewards

An Interview with Michelle Lapierre (pictured left) from Marriott Rewards conducted by Angela Wells, Oracle Social Product Manager

As awards go, we have the Emmy’s for best television, the Oscars for best movies, and the Markie’s for best marketing. Recently, one of our customers using Oracle Social Cloud won a Markie for Best Social Campaign. You might remember Michelle Lapierre from Marriott Rewards from Oracle OpenWorld in San Francisco. She was a hit then— and now we bring you more of the same in this “30 Beds in 30 Days” interview.

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Wednesday Nov 12, 2014

#ChevyGuy Response is Authentic, Human, and Brilliant

A Guest Post by Meg Bear, Group Vice President, Oracle Social Cloud (pictured left)

The #chevyguy's real name is Rikk Wilde, Chevrolet executive. He stumbled through an important presentation last week (think World Series and Madison Bumgarner) and quickly became a laughing stock of social media. However, Chevrolet and GM “turned what could have been an embarrassment into social media gold,” says Oracle's Meg Bear. We're proud to have GM as a partner and a customer.


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Tuesday Oct 28, 2014

11 Ways to Wreck Your Social Relationships

Customers appreciate authenticity, patience, and trustworthiness. These traits seems to come naturally for some brands; others literally seem to put their worst foot forward. The clueless are the ones featured in this post by Mike Stiles. Stiles put together a light-hearted, but very candid, list of what not to do in social relationships—things that make your customers say “we need to talk.” But that’s only if you’re lucky—chances are good they’ll walk without even sending a break-up text.  [Read More]

Tuesday Aug 26, 2014

The Social Spotlight is Going to Shine on #OOW14

A Guest Post by Mike Stiles, Senior Content Manager for Oracle Social Cloud (pictured left)

Oracle's Mike Stiles raises the curtain on what the Oracle Social Cloud team has planned for OpenWorld 2014. These top socializers will do it up right with a Social Intelligence Center, live interactive displays, content-rich sessions and demos, and happy customers telling their success stories. Check out the details in this post and plan to friend and follow Oracle Social’s activities during OpenWorld in San Francisco for the most thorough coverage imaginable.


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