Tuesday Jun 23, 2015

LinkedIn, Oracle Service Cloud Customer, Wins Gartner & 1to1 Media Award

A Guest Post by Vice President Stephen Fioretti, (pictured left) Oracle Service Cloud

Hot off the press! Premier analyst research firm Gartner and 1to1 Media named LinkedIn, an Oracle Service Cloud customer, a Gold winner for the 2015 Gartner & 1to1 Media Customer Experience Excellence Awards. Check out and share how LinkedIn uses Oracle Service Cloud to put ‘members first’ and deliver business results. Those results include decreasing response times and increasing customer satisfaction.

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Wednesday Sep 03, 2014

Giving Our Oracle Service Cloud Customers An Edge at OpenWorld 2014

A Guest Post by Director Christine Skalkotos, Product Strategy Programs, Oracle Service Cloud (pictured left)

OpenWorld promises to be an amazing experience for our Oracle Service Cloud customers this year. The conference sessions and the demonstration zone will be centralized on the third floor of Moscone West. That means easy access and full immersion for registered participants. Oracle’s Christine Skalkotos takes us behind the scenes where everything Service Cloud is being planned to exceed all expectations. Hope to see you September 28 - October 2, 2014 in San Francisco.

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Wednesday May 28, 2014

“It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

Over the past couple months, we’ve run several blog posts in a series called The Art of Easy. The theme of the six articles is modern customer service. Each author, from an extended Oracle Service Cloud team, delved into an aspect of taking care of customers―and the people that support those customers―to underscore the art of delivering great experiences. The writers doled out empathy, insight, and ideas. In this post, we packaged up the series so you can catch up on any that you missed. Oracle's JP Saunders (pictured left) led this charge on modern customer service. Enjoy!
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Thursday May 08, 2014

The Art of Easy: Knowledge Makes It Easy For Everyone (Part 5 of 6)

Guest Post by Vice President Nav Chakravarti, Oracle Service Cloud

This Art of Easy series is all about making customer service look easy. We want to make sure customers can sail through every transaction and have a memorable experience to share with others. Part of creating that experience for customers is managing the knowledge they need and want.

In this post, Vice President Nav Chakravarti, Oracle Service Cloud, coaches us on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. It’s a tall order, but think how many times you have delayed or diverted a purchase decision out of frustration because you couldn’t get the information you needed.

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Wednesday Apr 23, 2014

The Art of Easy: Moving at the Speed of Easy (Part 4 of 6)

A Guest Post by Chris Omland, Director of Product Management, Oracle Service Cloud

In Part Four of the Art of Easy series, Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. He cleverly calls on Superman to help organizations successfully move to a modern customer service model. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. He implores his audience to learn why all clouds are not equal. Omland's post convincingly leads his readers to the Oracle Service Cloud platform, which is built from the ground up to help businesses move at the speed of easy.

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Thursday Apr 17, 2014

The Art Of Easy: Easy Decisions For Complex Problems (Part 3 of 6)

A Guest Post by  Heike Lorenz, Director of Global Product Marketing, Policy Automation

We continue with “The Art of Easy” blog series, compliments of an extended Oracle Service Cloud team. The series is about making it easy to deliver great customer service experiences, time and time again. In this third post, Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Oracle Service Cloud can make that happen in a confident, compliant and cost-effective way.

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Monday Apr 07, 2014

The Art Of Easy: Offer Self Service With the Emphasis on Service (Part 2 of 6)

A Guest Post by David Fulton, Director of Product Management, Oracle Service Cloud

What’s the single most important factor in delivering a great customer experience? According to Forrester Research, it is valuing a customer’s time. This applies across all touch points. So a self-serve FAQ can be a stroke of genius or it can be a frustrating experience that ends up costing time and money. This blog post, written by David Fulton, Director of Product Management, Oracle Service Cloud, is applying the ‘art of easy’ to customer self service. He shares five tenets of customer self service that move an organization closer to becoming a modern customer service business.

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Wednesday Apr 02, 2014

The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1 of 6)

A Guest Post by JP Saunders, Product Strategist for Oracle CX Service offerings

Modern Customer Service is helping businesses to differentiate and grow in today’s competitive market. Why? Because your success gets accelerated when you take care of the people who make you successful. Modern Customer Service is about just that, taking care of your customers, and your people that support them. To do that, you need to make it EASY to deliver great experiences, time and time again.

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Thursday Apr 25, 2013

Integrating the New Financials Apps in the Cloud with Your Existing Apps

A guest post by Joe Gum, Senior Director, Financials Product Strategy, Oracle Applications

Mixing the old with the new can sometimes be problematic (i.e., clothing, siblings, home decor, management). But according to Oracle Senior Director Joe Gum, things work just fine when you're mixing older enterprise applications with new Oracle Financials Cloud Service. This new cloud solution can meet your integration requirements by using Oracle Application Development Framework (Oracle ADF Services), ADF Desktop Integration, File-Based Data Import, and reporting tools. These tools should streamline your decision-making process to adopt the cloud for your financial operations.
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Features Oracle executives responsible for the Oracle Applications strategy in the market. Stay in touch with Oracle announcements, updates, recommendations and key trends.

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