Monday May 09, 2016

Oracle Field Service Cloud Announces Significant, End-to-End Upgrade

Oracle issued an announcement last week trumpeting its latest Field Service Cloud release. This release delivers comprehensive enhancements from mobility to ease of use. It gives companies the ability to more easily connect field service technicians to the back-office tools and resources they need to complete their work in the field. Organizations can now power more connected customer service experiences, faster response times, and reduced service delivery costs.

If you have questions, contact Christine Friscic, Oracle product manager (pictured left), at christine.friscic@oracle.com.

Sunday May 08, 2016

Join Oracle Service Cloud Customer Mazda at ICMI Contact Center Expo 2016

Mazda's Yvonnne Burkhouse, IT director applications development (pictured left), will speak May 12 at the ICMI Contact Center Expo 2016.

Mazda, a Japanese automaker, is an Oracle Service Cloud customer. Burkhouse will present "Driving Beyond Loyalty and Exceptional Customer Engagement Center Experiences at Mazda."

[Read More]

Thursday Apr 07, 2016

Five Reasons to Attend Oracle’s Modern Service Experience 2016

Oracle's Modern Service Experience is lighting up fabulous Las Vegas April 26 - 28 at the MGM Grand. We’re betting this will be our best event yet!

Come join Oracle Service Cloud to experience epic networking and attend over 40 sessions led by customer service experts, analysts, and top brands. Oracle’s Christine Skalkotos, Program Management (pictured left), unveils the one-of-a-kind event and its exciting business value. (This conference is co-located with Oracle's Modern Sales Experience, Modern Commerce Experience, and Modern Marketing Experience.)

[Read More]

Monday Mar 21, 2016

NEW: Sales Collateral on Social Customer Service & the Impact on CX

A Guest Post by Amy Sorrells (pictured left), Oracle Product Management

Social media is disrupting the business of customer service, which poses both challenges and opportunities for brands. Here’s a hot-off-the-press white paper by the Oracle Social Cloud team. The report states the business benefits of social customer service with insights and quotes from customers and analysts.

[Read More]

Tuesday Mar 08, 2016

Stereo Pioneer Marantz and All Nippon Airways Drive Innovation and Growth with Oracle Service Cloud

In this post, Oracle's Chaundera Wolfe, Product Management (pictured left), draws your attention to two Oracle Service Cloud customers who are winning with Oracle Apps. These top brands are providing proactive and differentiated customer service across growing digital channels—one in the audio / video world and the other in the airline industry. These customer stories are published in Forbes OracleVoice.

[Read More]

Tuesday Feb 02, 2016

Three Oracle Service Cloud Customers Win Global Industry Awards

A Guest Post by Chaundera Wolfe,  Oracle Service Cloud Product Management (pictured left)

We provide the apps (in this case, Oracle Service Cloud) and customers use them in exceptional ways. Next thing we know, they’re winning awards! Oracle's Chaundera Wolfe tells of awards won by Nestle Special T (high-quality tea), HealthEquity (tools to build health savings), and Royal Bank of Scotland (retail banking). See what innovation looks like!

[Read More]

Tuesday Dec 01, 2015

DISH Network’s Journey to Modern Field Service Management

Nearly four years ago DISH Network successfully rolled out Oracle Field Service Cloud to 14,000+ field technicians across the United States. Initial deployment to complete roll out took less than four months!  DISH deployed the solution with the goal of putting the customer at the center of the service experience and driving significant operational efficiencies. This story includes key business drivers and impressive metrics, such as a 55 percent reduction in technician overtime and a 91 percent increase in on-time arrivals

[Read More]

Monday Nov 30, 2015

Toshiba Medical Systems Europe Transforms the Customer Experience with Oracle Service Cloud

How does a world leader in medical diagnostic equipment, which provides the most cutting-edge imaging solutions in the industry, raise the bar even higher? By zeroing in on a strategy for ensuring machine uptime and consistently superior customer service, and building a world-class customer service organization to make this vision a reality.

[Read More]

Monday Sep 14, 2015

Join Oracle Service Cloud at OpenWorld 2015 to Talk Trends, Best Practices, Product Strategy, and Gain Business Value

A Guest Post by Director Christine Skalkotos, Product Strategy Programs, Oracle Service Cloud (pictured left)

The Oracle Service Cloud Team will be out in force during Oracle OpenWorld 2015. You're guaranteed to find them waiting for you on the second floor of Moscone West in San Francisco. The dates are October 25-29, 2015. There are good things planned for all you service professionals interested in driving continual business value.

[Read More]

Tuesday Aug 25, 2015

Latest Oracle Service Cloud Product Release Powers Impactful Community Self-Service Experiences

A Guest Post by David Vap (pictured left), Group Vice President, Product Development, Oracle

Have a problem with a product or service? According to a Nielsen report, one in three of us will contact a company through social channels rather than by phone or email. GVP David Vap (pictured left), product development, explains why the latest release of Oracle Service and Social Clouds is going to be very attractive to those of you who want to provide a positive and unified customer experience.

[Read More]

Tuesday Jun 23, 2015

LinkedIn, Oracle Service Cloud Customer, Wins Gartner & 1to1 Media Award

A Guest Post by Vice President Stephen Fioretti, (pictured left) Oracle Service Cloud

Hot off the press! Premier analyst research firm Gartner and 1to1 Media named LinkedIn, an Oracle Service Cloud customer, a Gold winner for the 2015 Gartner & 1to1 Media Customer Experience Excellence Awards. Check out and share how LinkedIn uses Oracle Service Cloud to put ‘members first’ and deliver business results. Those results include decreasing response times and increasing customer satisfaction.

[Read More]

Wednesday Sep 03, 2014

Giving Our Oracle Service Cloud Customers An Edge at OpenWorld 2014

A Guest Post by Director Christine Skalkotos, Product Strategy Programs, Oracle Service Cloud (pictured left)

OpenWorld promises to be an amazing experience for our Oracle Service Cloud customers this year. The conference sessions and the demonstration zone will be centralized on the third floor of Moscone West. That means easy access and full immersion for registered participants. Oracle’s Christine Skalkotos takes us behind the scenes where everything Service Cloud is being planned to exceed all expectations. Hope to see you September 28 - October 2, 2014 in San Francisco.

[Read More]

Wednesday May 28, 2014

“It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

Over the past couple months, we’ve run several blog posts in a series called The Art of Easy. The theme of the six articles is modern customer service. Each author, from an extended Oracle Service Cloud team, delved into an aspect of taking care of customers―and the people that support those customers―to underscore the art of delivering great experiences. The writers doled out empathy, insight, and ideas. In this post, we packaged up the series so you can catch up on any that you missed. Oracle's JP Saunders (pictured left) led this charge on modern customer service. Enjoy!
[Read More]

Thursday May 08, 2014

The Art of Easy: Knowledge Makes It Easy For Everyone (Part 5 of 6)

Guest Post by Vice President Nav Chakravarti, Oracle Service Cloud

This Art of Easy series is all about making customer service look easy. We want to make sure customers can sail through every transaction and have a memorable experience to share with others. Part of creating that experience for customers is managing the knowledge they need and want.

In this post, Vice President Nav Chakravarti, Oracle Service Cloud, coaches us on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. It’s a tall order, but think how many times you have delayed or diverted a purchase decision out of frustration because you couldn’t get the information you needed.

[Read More]

Wednesday Apr 23, 2014

The Art of Easy: Moving at the Speed of Easy (Part 4 of 6)

A Guest Post by Chris Omland, Director of Product Management, Oracle Service Cloud

In Part Four of the Art of Easy series, Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. He cleverly calls on Superman to help organizations successfully move to a modern customer service model. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. He implores his audience to learn why all clouds are not equal. Omland's post convincingly leads his readers to the Oracle Service Cloud platform, which is built from the ground up to help businesses move at the speed of easy.

[Read More]
About

Features Oracle executives responsible for the Oracle Applications strategy in the market. Stay in touch with Oracle announcements, updates, recommendations and key trends.

Connect With Us

Search

Archives
« June 2016
SunMonTueWedThuFriSat
   
2
3
4
5
8
9
10
11
12
13
14
15
16
18
19
20
21
22
23
24
25
26
27
28
29
30
  
       
Today