By Kathryn Perry-Oracle on Jun 29, 2016
The Contact Center Week Conference and Expo is going on in Las Vegas this week. The Oracle Service Cloud team is demonstrating how its modern service solutions help organizations deliver exceptional customer experiences. They are also hosting a session with Pella Corporation, which will showcase success with Oracle Service Cloud. Pella is a leader in technology and product innovation as a window and door manufacturer.
Pella will share how Oracle Service Cloud has helped its contact center agents and field technicians deliver consistent, high-quality customer experiences across channels including web, phone, chat, social media and during in-person appointments. According to Rick Hassman, CIO, Pella, “Having these capabilities provides an experience that our competition can’t deliver.”
You can read more about Pella’s story in this Forbes OracleVoice article.