Wednesday Apr 02, 2014

The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1 of 6)

A Guest Post by JP Saunders, Product Strategist for Oracle CX Service offerings

Modern Customer Service is helping businesses to differentiate and grow in today’s competitive market. Why? Because your success gets accelerated when you take care of the people who make you successful. Modern Customer Service is about just that, taking care of your customers, and your people that support them. To do that, you need to make it EASY to deliver great experiences, time and time again.

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Thursday Mar 07, 2013

Dreadfully Sorry, I Don’t Have The TIME

A guest post by JP Saunders, Senior Director, Oracle Product Strategist

“Can I help you?” In this post, JP Saunders talks about how that customer-friendly question can also be time friendly. In these data rich times, we expect vendors to apply their understanding of us (and what we’re trying to do) to the interaction so that they don’t waste our time. The offer to help is just “a smile on an empty box“ when there's no relevance, context, or awareness. JP talks about Oracle's commitment to help businesses reduce the time-footprint on their customers' lives and the solutions that make that possible.

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Monday Dec 24, 2012

Remember When Customer Service Felt Personal?

Our shopping opportunities today are a far cry from those of our great grandfathers. Those patriarchs were completely dependent on the country stores where a clerk asked about the family, shared a little gossip, and helped them get just what they needed. The results were satisfying shopping experiences. Technology has made shopping more convenient and faster, but in many cases, much less personal. In this post, JP Saunders, challenges businesses to bring back the country store connection with front-line agents using RightNow solutions.[Read More]
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