Monday Dec 24, 2012

Remember When Customer Service Felt Personal?

Our shopping opportunities today are a far cry from those of our great grandfathers. Those patriarchs were completely dependent on the country stores where a clerk asked about the family, shared a little gossip, and helped them get just what they needed. The results were satisfying shopping experiences. Technology has made shopping more convenient and faster, but in many cases, much less personal. In this post, JP Saunders, challenges businesses to bring back the country store connection with front-line agents using RightNow solutions.[Read More]
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