Tuesday Jun 23, 2015

LinkedIn, Oracle Service Cloud Customer, Wins Gartner & 1to1 Media Award

A Guest Post by Vice President Stephen Fioretti, (pictured left) Oracle Service Cloud

Hot off the press! Premier analyst research firm Gartner and 1to1 Media named LinkedIn, an Oracle Service Cloud customer, a Gold winner for the 2015 Gartner & 1to1 Media Customer Experience Excellence Awards. Check out and share how LinkedIn uses Oracle Service Cloud to put ‘members first’ and deliver business results. Those results include decreasing response times and increasing customer satisfaction.

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Monday Dec 24, 2012

Remember When Customer Service Felt Personal?

Our shopping opportunities today are a far cry from those of our great grandfathers. Those patriarchs were completely dependent on the country stores where a clerk asked about the family, shared a little gossip, and helped them get just what they needed. The results were satisfying shopping experiences. Technology has made shopping more convenient and faster, but in many cases, much less personal. In this post, JP Saunders, challenges businesses to bring back the country store connection with front-line agents using RightNow solutions.[Read More]
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