Monday Mar 21, 2016

NEW: Sales Collateral on Social Customer Service & the Impact on CX

A Guest Post by Amy Sorrells (pictured left), Oracle Product Management

Social media is disrupting the business of customer service, which poses both challenges and opportunities for brands. Here’s a hot-off-the-press white paper by the Oracle Social Cloud team. The report states the business benefits of social customer service with insights and quotes from customers and analysts.

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Wednesday Mar 16, 2016

March 24: Fike Corporation―Oracle Sales Cloud and CPQ Cloud Customer Forum

Join us for another Oracle Customer Reference Forum on March 24, 2016. Fike Corporation's Jeannie Foster, Manager, Global Business Support Sales & Corporate Reporting, and Jeff Hunter, CRM Business Analyst, will discuss the evolution of the business from the inside out.

Early in the company's success, Fike deployed JD Edwards to manage its overall business. As it matured, it found a need to give its sales organization a better way to configure, price, and quote.

[Read More]

Sunday Mar 13, 2016

MORE Content to Ready You for Oracle Cloud Applications R11

A Guest Post by Senior Director Louvaine Thomson (pictured left), Product Management, Oracle Cloud Applications

In January we announced Release 11 preview materials for Sales, Human Capital Management, Enterprise Resource Planning, Supply Chain Management, and Common Technologies. Now the next significant wave of readiness content is available.

[Read More]

Tuesday Mar 08, 2016

Stereo Pioneer Marantz and All Nippon Airways Drive Innovation and Growth with Oracle Service Cloud

In this post, Oracle's Chaundera Wolfe, Product Management (pictured left), draws your attention to two Oracle Service Cloud customers who are winning with Oracle Apps. These top brands are providing proactive and differentiated customer service across growing digital channels—one in the audio / video world and the other in the airline industry. These customer stories are published in Forbes OracleVoice.

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Friday Mar 04, 2016

March 23: Overhead Door Corporation—Oracle HCM Cloud Customer Forum

Join us for an Oracle HCM Cloud Customer Forum on Wednesday, March 23, 2016, to hear Larry Freed, Chief Information Officer at Overhead Door Corporation and Rebecca Stalsby, Director HRIS and Payroll. They will explain how they were looking to implement a massive HR transformation by changing their Benefits, Payroll, Core HR, Employee Self-Service, and Manager Self-Service to provide their employees with a single source solution so that their HR field staff could become more strategic.

Register now to attend the live Forum on Wednesday, March 23, 2016, at 9:00 a.m. PT and learn more about Overhead Door Corporation’s experience with Oracle HCM Cloud.

Thursday Mar 03, 2016

March 9: Restoration Hardware―Oracle HCM Cloud Customer Forum

Join us for an Oracle HCM Cloud Customer Forum call with John Martinez, Senior Director Rewards & People Operations, and Ryan Drew, ‎Senior Leader, People Operations & Analytics from Restoration HardwareThey will talk about how Restoration Hardware needed a modern HR system that could provide its executives with a strategic view of its people management, which was a critical component of its retail strategy to support the company’s fast growth.

Register now to attend the live Forum on Wednesday, March 9, 2016, at 9:00 a.m. PT and learn more about Restoration Hardware’s experience with Oracle HCM Cloud.

Tuesday Feb 23, 2016

@OracleSocial: Help! I Need To Provide Social Customer Service!

A Guest Post by Maggie HustonSenior Content Manager, Oracle Social Cloud (pictured left)

“When people needed customer service, they used to send a letter or pick up the phone. Now, people use social media to get the attention of the company. It’s faster and easier to do. Nobody wants to wait on hold. Nobody likes smooth jazz.” Jay, Baer, New York Times and Amazon best-selling author and CEO of Convince & Convert

[Read More]

Friday Feb 19, 2016

February 23rd: Irving Materials―Oracle ERP Cloud Customer Reference Forum

Join us for an Oracle ERP Cloud Customer Forum on February 23, 2016, at 9:00 a.m. PT. Chad Kelley, Controller at Irving Materials, will talk about why the company chose to implement Oracle ERP Cloud—in an expeditious 10-week timeframe—to support its rapid growth from acquisitions.

Register to attend the live Forum call on Tuesday, February 23 at 9:00 a.m. PT / 5:00 p.m. GMT and hear more about Irving Materials' success with Oracle ERP Cloud. You will have an opportunity to ask questions during the Q&A.

February 22nd: Western Alliance Bancorporation―Oracle EPM Cloud Customer Reference Forum

Join us for an Oracle EPM Cloud Customer Forum on February 22, 2016, at 8:00 a.m. PT / 4:00 PM GMT. Andrew Boucher, Vice President of Finance and Planning at Western Alliance Bancorporation will talk about why the company chose to implement Oracle EPM Cloud and Planning and Budgeting Cloud.

Register to attend the live Forum call on Monday, February 22 at 8:00 a.m. PT / 4:00 p.m. GMT and hear more about Western Alliance Bancorporation’s success with Oracle EPM Cloud.

Tuesday Feb 16, 2016

HR Transformation in APAC—Interview with Oracle HR Leader John Hansen

Digital technologies are upending our personal lives. They are also changing how a company engages with its workforce and forcing organizations to rethink the HR function. In this printed interview, VP John Hansen, HCM Product Management, Oracle APAC (pictured left), talks about HR organizations embracing these changes and creating real business value.

[Read More]

Tuesday Feb 02, 2016

Three Oracle Service Cloud Customers Win Global Industry Awards

A Guest Post by Chaundera Wolfe,  Oracle Service Cloud Product Management (pictured left)

We provide the apps (in this case, Oracle Service Cloud) and customers use them in exceptional ways. Next thing we know, they’re winning awards! Oracle's Chaundera Wolfe tells of awards won by Nestle Special T (high-quality tea), HealthEquity (tools to build health savings), and Royal Bank of Scotland (retail banking). See what innovation looks like!

[Read More]

Monday Feb 01, 2016

February 24, 2016: Solairus Aviation―Oracle HCM and ERP Cloud Customer Forum

Solairus Aviation is a US-based, full-service private aircraft management and charter company. Its CFO, Mark Dennen, will be the man of the hour at this customer forum. Solairus is using Oracle HCM and ERP Cloud. Dial in to this call and learn about the company's journey with its new modern technology.

[Read More]

Wednesday Jan 27, 2016

HCM Cloud Takes to the Airwaves

A Guest Post by Frank Cowell,  Director, Oracle HCM Cloud Center of Excellence (pictured left)

Pique your interest and provide a hit of valuable information. That’s what Frank Cowell hopes to do with each of his HCM Cloud broadcasts on HCM Cloud Radio. The 20-minute podcasts focus on best practices and hot topics. There’s a new show every week and a library of archived shows. Tune in today!

[Read More]

Monday Jan 25, 2016

February 17, 2016: Baxters Food Group―Oracle EPM Cloud Customer Reference Forum

What was Baxters' business need? How did it decide to go with Oracle EPM Cloud? What benefits does it expect to get from the new technology? What's the implementation plan?

You'll learn all this and more from Elaine McKechnie, Baxters Group Head of MIS when she speaks at this upcoming reference forum.

[Read More]

Wednesday Jan 20, 2016

"Creating Connections with People Analytics" by Bertrand Dussert

A Deloitte study reveals that “people analytics is both a top priority and challenge that needs to be addressed by organizations and companies that want to remain competitive.” What are people analytics? How do managers get them? What do they do with them? Why are they so important? Bertrand Dussert, Oracle vice president of HCM transformation and thought leadership (pictured left), has the answers.

[Read More]
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