Wednesday May 28, 2014

“It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

Over the past couple months, we’ve run several blog posts in a series called The Art of Easy. The theme of the six articles is modern customer service. Each author, from an extended Oracle Service Cloud team, delved into an aspect of taking care of customers―and the people that support those customers―to underscore the art of delivering great experiences. The writers doled out empathy, insight, and ideas. In this post, we packaged up the series so you can catch up on any that you missed. Oracle's JP Saunders (pictured left) led this charge on modern customer service. Enjoy!
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Thursday May 08, 2014

The Art of Easy: Knowledge Makes It Easy For Everyone (Part 5 of 6)

Guest Post by Vice President Nav Chakravarti, Oracle Service Cloud

This Art of Easy series is all about making customer service look easy. We want to make sure customers can sail through every transaction and have a memorable experience to share with others. Part of creating that experience for customers is managing the knowledge they need and want.

In this post, Vice President Nav Chakravarti, Oracle Service Cloud, coaches us on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. It’s a tall order, but think how many times you have delayed or diverted a purchase decision out of frustration because you couldn’t get the information you needed.

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Wednesday Apr 03, 2013

Dubai Chamber of Commerce & Industry Tells the World About Fusion!

Dubai is a prime tourist destination and rated as one of the best places to live in the Middle East. The city is known for its wonderfully, multi-cultural environment and beautiful buildings. A lesser known fact is that 100,000 of the business community members in this thriving city are represented and supported by the Dubai Chamber of Commerce. And on an even more unrecognized note, this Dubai Chamber of Commerce is implementing Fusion.[Read More]

Tuesday Mar 27, 2012

Meet "Faces of Fusion": Aaron Green

We've got someone we really want you to meet. His name is Aaron Green and he's one of the innovators of Oracle Fusion.  [Read More]
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