Tuesday Dec 01, 2015

DISH Network’s Journey to Modern Field Service Management

Nearly four years ago DISH Network successfully rolled out Oracle Field Service Cloud to 14,000+ field technicians across the United States. Initial deployment to complete roll out took less than four months!  DISH deployed the solution with the goal of putting the customer at the center of the service experience and driving significant operational efficiencies. This story includes key business drivers and impressive metrics, such as a 55 percent reduction in technician overtime and a 91 percent increase in on-time arrivals

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Thursday Apr 05, 2012

"Why We Chose Fusion CRM" by Vikas Bhambri, Managing Partner, The Athene Group

Vikas Bhambri, Managing Partner, The Athene Group, Shares His Firm's Fusion CRM Experience.[Read More]
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