Wednesday May 04, 2016

Enjoy these Snappy Video Clips from Oracle's Modern Customer Experience

In this post, we present the good work of the video team working the CX conference in Las Vegas last week. They captured several smiling, confident analysts and industry professionals who had plenty to to say about the importance of customer experience and the role Oracle is playing with its end-to-end solution.

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Want to grow your revenue? Ask our CEO how …

Oracle's co-CEO Mark Hurd (pictured left) packed a punch when he delivered his smart macroeconomics lesson at the Modern CX Experience in Las Vegas last week. CEOs, who need to prove themselves fast, often turn to misguided measures to deliver desired earnings results. Mark reminded them that success lies with their existing customers. It’s all about the customer experience.

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Thursday Apr 07, 2016

Oracle's Modern Finance Experience Blows into Chicago This Week

Oracle is hosting financial professionals in Chicago this week at a conference that will give them the tools and knowledge to help lead their organizations to profitability in this new world. Here are two articles, recently published in Forbes, that reflect the innovative thinking at the conference: 1) why now is the time for finance to move to the cloud, and 2) the role of finance in the customer experience.

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Tuesday Mar 22, 2016

5 Reasons to Register for Modern Sales Experience

A Guest Post by Michael Richter  (pictured left), Oracle Product Management

Coming soon! The Modern Sales Experience will roll into Las Vegas, April 26-28. Oracle is co-locating this conference with the Modern Commerce Experience, Modern Marketing Experience, and Modern Service Experience. In this post Oracle’s Michael Richter, Product Management (pictured left), reveals what is planned for the Modern Sales Experience and why it will be a great investment for you.

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Tuesday Sep 29, 2015

Oracle ERP Cloud Customers Share Their Journeys at OpenWorld 2015

A Guest Post by Kazim Isfahani, Director, Oracle ERP Cloud Strategy (pictured left)

This is a personal invitation from Kazim and the Oracle ERP Cloud team to join them at OpenWorld in San Francisco, October 25-29. They have planned sessions, events, and entertainment for you to maximize your time. It promises to be a great learning and networking experience so look over the highlights here and get registered.

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User Experience and the Competitive Wedge

A Guest Post by Kathy Miedema, Senior Oracle Market Research Analyst (pictured left)

Group Vice President Jeremy Ashley, Oracle Applications User Experience, has spent the last year looking at how mobile devices are changing the way we work, and where the Internet of Things fits in. Kathy Miedema synthesizes and points to Ashley’s two articles posted on the Forbes.com platform. It's recommended reading! She also gives a quick UX preview and invitation to OpenWorld 2015.

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Tuesday Aug 25, 2015

Oracle Sales Cloud is a Dynamic Force at Oracle OpenWorld 2015

A Guest Post by Michael Richter (pictured left), Director of Product Management, Oracle

This post kicks off a series of articles about what’s happening with Oracle Applications Cloud at OpenWorld, October 25-29. Starting with Oracle Sales Cloud, Michael Richter (pictured left) put together a preview of sessions, speakers, product demos, and panels. It’s all happening at CX headquarters in Moscone West. Read the details and then register to attend.

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Latest Oracle Service Cloud Product Release Powers Impactful Community Self-Service Experiences

A Guest Post by David Vap (pictured left), Group Vice President, Product Development, Oracle

Have a problem with a product or service? According to a Nielsen report, one in three of us will contact a company through social channels rather than by phone or email. GVP David Vap (pictured left), product development, explains why the latest release of Oracle Service and Social Clouds is going to be very attractive to those of you who want to provide a positive and unified customer experience.

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Wednesday Jul 29, 2015

August 12: Atradius Collections Oracle Sales Cloud Customer Forum

Atradius Collections is in the Financial Services / Insurance industry. It implemented Oracle Sales Cloud in a short 11 weeks and loves the transparency and analytics the solution affords. In this live reference call, Sonja van Haasteren, Global Customer Experience Manager of Atradius Collections, wants to tell you about their CX journey and their roadmap to success.

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Tuesday Dec 16, 2014

The New B2B Buyer Experience Ecosystem

A Guest Post by Justin King, B2B E-Commerce Strategist (pictured left)

Last week King wrote about the increasing role of ERP in B2B e-commerce to give customers a more satisfying self-service buying experience. This week King broadens the discussion to incorporate the value of a back office ecosystem (which includes ERP). It houses everything a company knows about its customers and products—and is a passkey to customer experience.

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Wednesday Dec 10, 2014

The Increasing Role of ERP in Customer Experience and B2B E-Commerce

A Guest Post by Justin King, B2B E-Commerce Strategist (pictured left)

December is a very big month for e-commerce, which makes it a perfect time to talk about the relationship between the back office (ERP) and the front office (customer experience). In this post, Oracle’s Justin King explains the importance of giving buyers more transparency and access to the back office for a more satisfying and complete self-service experience.

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Thursday Jan 16, 2014

Investing in Our Customers: A Winning Strategy

A Guest Post by Jeb Dasteel, Senior Vice President and Chief Customer Officer, Oracle (pictured left)

In December 2013, Oracle was recognized for its efforts to develop a deep understanding of its customers’ interactions and experiences throughout the relationship lifecycle. We were one of five winners of the Temkin Group 2013 Customer Experience Excellence Award (CxE). The other four renowned global winners were AIG Asia Pacific, Cisco, Intuit, and EMC. In this post, Oracle’s SVP and Chief Customer Office Jeb Dasteel talks about the significant investments Oracle is making in its customer programs and the measurable increases in our customers’ satisfaction. Congratulations to all for raising the bar even higher— this award is for you! 

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Tuesday Jan 07, 2014

Is Customer Experience All About Technology?

Industry influencer Estaban Kolsky undertakes a discussion about the need for and use of technology in a customer experience initiative. This is the final post of a four-part series exploring what it means for an organization to implement a customer experience initiative. Thus far, Kolsky has discussed ownership, people, and processes. In this post, Kolsky poses questions about the assumptions and use of technology. The answers will help organization plan and adopt an improved experience for customers.[Read More]

Monday Dec 02, 2013

Wow Sales Managers and Reps with An Unmatched User Experience

A Guest Post by Oracle Senior Director Dan Vardell (pictured left)

The design objective for Oracle Sales Cloud was simple: build an app for sales reps and managers that is intuitive and inviting. And in the latest Release 7 of Oracle Applications, Oracle delivers on that goal with an app that is easy to use and available anywhere, anytime, and on any device (desktop, smartphone, or tablet). In this post, Senior Director Dan Vardell talks about the product’s simplified UI that is designed to spike users' productivity. He urges everyone to download Oracle Sales Cloud Mobile from the App Store to try it out.

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Wednesday Nov 20, 2013

Are Your Processes Ready for a Customer Experience Initiative?

A Guest Post by Esteban Kolsky, industry influencer (pictured left)

Industry influencer Esteban Kolsky is guiding us through a series of questions and considerations to determine your readiness to implement a customer experience initiative. This four-part series started with who owns the customer experience. The second topic was the cultural (people) aspects of deploying a customer experience initiative. In this post he covers processes. The questions, and answers, from this series should give you sufficient information to launch a customer experience initiative—or at least build a framework towards it. 

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Features Oracle executives responsible for the Oracle Applications strategy in the market. Stay in touch with Oracle announcements, updates, recommendations and key trends.

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