Thursday Sep 10, 2015

October 7: The SSI Group Oracle Sales Cloud Customer Reference Forum

This forum features Oracle Sales Cloud in the Healthcare industry. The SSI Group leads the healthcare industry in claims management technology, EDI platforms, and networking. SSI's CFO will tell you about their success implementing Oracle Sales Cloud and how it has transformed their business.

The date for this forum is October 7, 2015. Get more details and get yourself registered.

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September 24: Henry Schein Animal Health Oracle Sales Cloud Customer Reference Forum

Henry Schein Animal Health is in the Life Sciences industry. The company's president, Jerry Savage, wants to tell you about their success implementing Oracle Sales Cloud and Marketing Cloud and how the solutions have transformed their business.

Join us on Thursday, September 24, 2015.

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Oracle Consulting at OpenWorld 2015

A Guest Post by Wendy Leslie (pictured left), Director, Oracle Consulting

Consider adding a few Oracle Consulting sessions or demos to your schedule during OpenWorld, October 25-29, 2015, in San Francisco. You will hear customers talk about how they are leveraging Oracle Consulting for faster adoption and return on investment to help them succeed across the Oracle stack. You will also hear the leading practice insight that only Oracle Consulting can provide.

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Wednesday Sep 02, 2015

Bigger Than Ever―Oracle’s Commerce Solutions at OpenWorld 2015

A Guest Post by Jeri Kelley (avatar to the left), Senior Principal Product Manager, Oracle

Oracle's Jeri Kelley wants you to know there are a lot of great reasons for Oracle Commerce customers to attend OpenWorld in San Francisco. She’s compiled a summary of sessions, demos, networking opportunities, and customer and partner appearances planned for October 25-29, 2015. The conference is all about staying competitive in the commerce market.

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Tuesday Aug 25, 2015

Oracle Sales Cloud is a Dynamic Force at Oracle OpenWorld 2015

A Guest Post by Michael Richter (pictured left), Director of Product Management, Oracle

This post kicks off a series of articles about what’s happening with Oracle Applications Cloud at OpenWorld, October 25-29. Starting with Oracle Sales Cloud, Michael Richter (pictured left) put together a preview of sessions, speakers, product demos, and panels. It’s all happening at CX headquarters in Moscone West. Read the details and then register to attend.

[Read More]

Latest Oracle Service Cloud Product Release Powers Impactful Community Self-Service Experiences

A Guest Post by David Vap (pictured left), Group Vice President, Product Development, Oracle

Have a problem with a product or service? According to a Nielsen report, one in three of us will contact a company through social channels rather than by phone or email. GVP David Vap (pictured left), product development, explains why the latest release of Oracle Service and Social Clouds is going to be very attractive to those of you who want to provide a positive and unified customer experience.

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Tuesday Aug 18, 2015

Oracle Social Cloud Expands Twitter Partnership to Enable Better Social Service and Customer Experiences

A Guest Post by Group Vice President Meg Bear (pictured left), Oracle Social Cloud

“In today’s competitive digital landscape, you’re compared to the most responsive companies on the web, not just your natural competitor,” said GVP Meg Bear (pictured left), Oracle Social Cloud. Oracle is taking social service capabilities to a new level and making it easier for companies to keep track of what their customers are saying and to respond quickly and appropriately.

[Read More]

Tuesday Jun 23, 2015

LinkedIn, Oracle Service Cloud Customer, Wins Gartner & 1to1 Media Award

A Guest Post by Vice President Stephen Fioretti, (pictured left) Oracle Service Cloud

Hot off the press! Premier analyst research firm Gartner and 1to1 Media named LinkedIn, an Oracle Service Cloud customer, a Gold winner for the 2015 Gartner & 1to1 Media Customer Experience Excellence Awards. Check out and share how LinkedIn uses Oracle Service Cloud to put ‘members first’ and deliver business results. Those results include decreasing response times and increasing customer satisfaction.

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Tuesday Apr 21, 2015

Productivity—A Priority for Every Business Leader

The business leaders who attended Oracle CloudWorld in India surprised Oracle's Caesar Peter, Senior Director, CX Sales Applications Group (pictured left). The event coincided with the new financial year so he expected the main conversations to be about higher sales budgets and the economy. Instead these execs were talking about something of much more value and relevance.

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Tuesday Mar 03, 2015

Top 10 Reasons to Attend the Modern Sales Experience

A Guest Post by Emily Creech, Oracle Product Marketing Manager

Brought to you by Oracle, this Modern Sales Experience conference will be in Las Vegas on March 31 – April 2, 2015. This event will draw a prestigious group of thought leaders and innovative companies in the areas of Sales and Customer Experience. In this post, Emily Creech, (pictured left) Oracle product marketing manager, sketches out what’s planned with her top ten list. Register now! 

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Tuesday Oct 28, 2014

11 Ways to Wreck Your Social Relationships

Customers appreciate authenticity, patience, and trustworthiness. These traits seems to come naturally for some brands; others literally seem to put their worst foot forward. The clueless are the ones featured in this post by Mike Stiles. Stiles put together a light-hearted, but very candid, list of what not to do in social relationships—things that make your customers say “we need to talk.” But that’s only if you’re lucky—chances are good they’ll walk without even sending a break-up text.  [Read More]

Wednesday Oct 24, 2012

Highlights from the Oracle Customer Experience Summit @ OpenWorld

This guest post by David Vap gives you some real insight into Customer Experience (CX) at Oracle – our robust product portfolio and the thought leadership that sets us apart. We were able to showcase both at the Oracle Customer Experience Summit @ OpenWorld earlier this month.[Read More]

Wednesday Jul 18, 2012

Oracle Customer Experience Applications Critical to Success in Today’s Consumer-Centric Market

Anthony Lye, SVP, Oracle writes: "We’ve entered a new era for customer relations: the age of the empowered consumer. With proliferating social media and mobile technology, customers expect to interact with businesses constantly, from anywhere and at anytime. This new era demands state-of-the-art, integrated customer relations, as customer experience is now the primary differentiator and driver of business value. Continue reading to learn more and join Anthony at the Customer Experience Online Forum on July 31 where he will discuss Oracle’s cloud-based Customer Experience solutions to solve your multi-channel customer experience needs.[Read More]

Wednesday Jun 20, 2012

The “Customer” Experience Revolution is Here

The Experience Revolution is here, and we are going to explore and celebrate our new customer experience ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision.

The Experience Revolution is best described as today’s era of the empowered consumer. For those of us who work with customers on a daily basis, we know that the modern consumer demands fast, accurate, consistent information across all communication channels. And if they don’t like the services received can easily take to social channels to voice disapproval. For this reason, organizations today operate in an environment where traditional methods of differentiation are less effective and customer experience has become the primary driver of business value.

[Read More]

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