Wednesday Oct 24, 2012

Highlights from the Oracle Customer Experience Summit @ OpenWorld

This guest post by David Vap gives you some real insight into Customer Experience (CX) at Oracle – our robust product portfolio and the thought leadership that sets us apart. We were able to showcase both at the Oracle Customer Experience Summit @ OpenWorld earlier this month.[Read More]

Wednesday Jul 18, 2012

Oracle Customer Experience Applications Critical to Success in Today’s Consumer-Centric Market

Anthony Lye, SVP, Oracle writes: "We’ve entered a new era for customer relations: the age of the empowered consumer. With proliferating social media and mobile technology, customers expect to interact with businesses constantly, from anywhere and at anytime. This new era demands state-of-the-art, integrated customer relations, as customer experience is now the primary differentiator and driver of business value. Continue reading to learn more and join Anthony at the Customer Experience Online Forum on July 31 where he will discuss Oracle’s cloud-based Customer Experience solutions to solve your multi-channel customer experience needs.[Read More]

Wednesday Jun 20, 2012

The “Customer” Experience Revolution is Here

The Experience Revolution is here, and we are going to explore and celebrate our new customer experience ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision.

The Experience Revolution is best described as today’s era of the empowered consumer. For those of us who work with customers on a daily basis, we know that the modern consumer demands fast, accurate, consistent information across all communication channels. And if they don’t like the services received can easily take to social channels to voice disapproval. For this reason, organizations today operate in an environment where traditional methods of differentiation are less effective and customer experience has become the primary driver of business value.

[Read More]
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Features Oracle executives responsible for the Oracle Applications strategy in the market. Stay in touch with Oracle announcements, updates, recommendations and key trends.

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