Tuesday Jun 23, 2015

LinkedIn, Oracle Service Cloud Customer, Wins Gartner & 1to1 Media Award

A Guest Post by Vice President Stephen Fioretti, (pictured left) Oracle Service Cloud

Hot off the press! Premier analyst research firm Gartner and 1to1 Media named LinkedIn, an Oracle Service Cloud customer, a Gold winner for the 2015 Gartner & 1to1 Media Customer Experience Excellence Awards. Check out and share how LinkedIn uses Oracle Service Cloud to put ‘members first’ and deliver business results. Those results include decreasing response times and increasing customer satisfaction.

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Tuesday Apr 21, 2015

Productivity—A Priority for Every Business Leader

The business leaders who attended Oracle CloudWorld in India surprised Oracle's Caesar Peter, Senior Director, CX Sales Applications Group (pictured left). The event coincided with the new financial year so he expected the main conversations to be about higher sales budgets and the economy. Instead these execs were talking about something of much more value and relevance.

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Tuesday Mar 03, 2015

Top 10 Reasons to Attend the Modern Sales Experience

A Guest Post by Emily Creech, Oracle Product Marketing Manager

Brought to you by Oracle, this Modern Sales Experience conference will be in Las Vegas on March 31 – April 2, 2015. This event will draw a prestigious group of thought leaders and innovative companies in the areas of Sales and Customer Experience. In this post, Emily Creech, (pictured left) Oracle product marketing manager, sketches out what’s planned with her top ten list. Register now! 

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Tuesday Oct 28, 2014

11 Ways to Wreck Your Social Relationships

Customers appreciate authenticity, patience, and trustworthiness. These traits seems to come naturally for some brands; others literally seem to put their worst foot forward. The clueless are the ones featured in this post by Mike Stiles. Stiles put together a light-hearted, but very candid, list of what not to do in social relationships—things that make your customers say “we need to talk.” But that’s only if you’re lucky—chances are good they’ll walk without even sending a break-up text.  [Read More]

Wednesday Oct 24, 2012

Highlights from the Oracle Customer Experience Summit @ OpenWorld

This guest post by David Vap gives you some real insight into Customer Experience (CX) at Oracle – our robust product portfolio and the thought leadership that sets us apart. We were able to showcase both at the Oracle Customer Experience Summit @ OpenWorld earlier this month.[Read More]

Wednesday Jul 18, 2012

Oracle Customer Experience Applications Critical to Success in Today’s Consumer-Centric Market

Anthony Lye, SVP, Oracle writes: "We’ve entered a new era for customer relations: the age of the empowered consumer. With proliferating social media and mobile technology, customers expect to interact with businesses constantly, from anywhere and at anytime. This new era demands state-of-the-art, integrated customer relations, as customer experience is now the primary differentiator and driver of business value. Continue reading to learn more and join Anthony at the Customer Experience Online Forum on July 31 where he will discuss Oracle’s cloud-based Customer Experience solutions to solve your multi-channel customer experience needs.[Read More]

Wednesday Jun 20, 2012

The “Customer” Experience Revolution is Here

The Experience Revolution is here, and we are going to explore and celebrate our new customer experience ventures and strategy in an extraordinary way. In true Oracle fashion, we are hosting an exceptional event, bringing together customer experience advocates, visionaries and practitioners to discover and define Oracle’s Customer Experience vision.

The Experience Revolution is best described as today’s era of the empowered consumer. For those of us who work with customers on a daily basis, we know that the modern consumer demands fast, accurate, consistent information across all communication channels. And if they don’t like the services received can easily take to social channels to voice disapproval. For this reason, organizations today operate in an environment where traditional methods of differentiation are less effective and customer experience has become the primary driver of business value.

[Read More]
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Features Oracle executives responsible for the Oracle Applications strategy in the market. Stay in touch with Oracle announcements, updates, recommendations and key trends.

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