Tuesday Mar 03, 2015

Top 10 Reasons to Attend the Modern Sales Experience

A Guest Post by Emily Creech, Oracle Product Marketing Manager

Brought to you by Oracle, this Modern Sales Experience conference will be in Las Vegas on March 31 – April 2, 2015. This event will draw a prestigious group of thought leaders and innovative companies in the areas of Sales and Customer Experience. In this post, Emily Creech, (pictured left) Oracle product marketing manager, sketches out what’s planned with her top ten list. Register now! 

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Wednesday Feb 25, 2015

Forecast for SXSW: Mostly Cloudy with 100% Chance of Innovative Ideas

South by Southwest (SXSW) is a celebration! A festival! It's referred to as an incubator of cutting-edge technologies and digital creativity. It’s March 13-17, 2015, when thirty thousand of the top influencers from advertising, technology, marketing, and social media converge on Austin, Texas, to swap ideas, build relationships, and eat some of the best BBQ in the world. Oracle and its clouds will be front and center at SXSW!

[Read More]

Wednesday Jan 28, 2015

Oracle Voice: A Technical Innovation from Oracle

Oracle Voice is a speech-enabled virtual assistant that lets sales reps speak directly to the Oracle Sales Cloud on their smartphones. Oracle Voice is also an example of an innovative product that the Oracle Applications User Experience team built based on emerging technologies. "Oracle may be a big company, but it can turn on a dime to beat the competition," says Misha Vaughn, Director, Communications and Outreach, Oracle Applications User Experience (pictured left).

[Read More]

Friday Jan 16, 2015

January 21: Swedbank HCM Cloud Reference Forum

We are hosting an Oracle HCM Cloud Customer Reference Forum on Wednesday, January 21, 2015, at 9:00 a.m. PT / 12:00 p.m. ET. The featured speaker is Fredrik Rexhammar, Business Information Officer (BIO) in Group HR at Swedbank. He will discuss the company’s initiative to replace its in-house HR system  with a cloud-based HR solution that included Core HR, Compensation, Talent Review and Performance & Goal Management. The goal was to better manage its people and support its complex compensation model.

[Read More]

Tuesday Jan 06, 2015

January 27th: Acorn Paper Products Sales Cloud Reference Forum

Spread the word. Two execs from Acorn Paper Products want to talk to you about why Oracle Sales Cloud is working so well for them. If you are trying to get more productivity from your sales team, gain visibility to your pipeline, or streamline your sales-to-order process with Oracle E-Business Suite, make sure you register for this live Customer Forum.

[Read More]

Tuesday Dec 16, 2014

The New B2B Buyer Experience Ecosystem

A Guest Post by Justin King, B2B E-Commerce Strategist (pictured left)

Last week King wrote about the increasing role of ERP in B2B e-commerce to give customers a more satisfying self-service buying experience. This week King broadens the discussion to incorporate the value of a back office ecosystem (which includes ERP). It houses everything a company knows about its customers and products—and is a passkey to customer experience.

[Read More]

Wednesday Dec 10, 2014

The Increasing Role of ERP in Customer Experience and B2B E-Commerce

A Guest Post by Justin King, B2B E-Commerce Strategist (pictured left)

December is a very big month for e-commerce, which makes it a perfect time to talk about the relationship between the back office (ERP) and the front office (customer experience). In this post, Oracle’s Justin King explains the importance of giving buyers more transparency and access to the back office for a more satisfying and complete self-service experience.

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Wednesday Dec 03, 2014

December 10: AXA HCM Cloud Customer Forum

AXA is a French, multinational company with 157,000 employees. It had multiple core HR systems, including PeopleSoft and SAP. It determined that a cloud solution would suit its requirements more effectively than going through an expensive upgrade and customization process. You and your prospects can hear Kwasi Boateng, Head of Group HRIS Development, talk about AXA's satisfying journey with Oracle.[Read More]

Tuesday Oct 28, 2014

November 19: Daekyo Sales Cloud Reference Forum

Join us for an Oracle Customer Reference Forum on Wednesday, November 5, 2014, at 02:00 p.m. KST / 09:00 p.m. PT to hear Mr. Sa, IT Strategy Manager, talk about why Daekyo has chosen to implement Oracle Sales Cloud.[Read More]

November 5: Wave Broadband ERP Cloud Reference Forum

Register now for an ERP Cloud Reference Forum on Wednesday, November 5, 2014, at 9:00 a.m. PT / 12:00 p.m. ET. Julie Caldwell, VP of Accounting at Wave Broadband, is a seasoned finance professional. She will discuss what prompted the search for a new ERP system, why Wave chose Oracle, and how the implementation project is progressing. She will host a Q&A session after the overview. Oracle Cloud Reference Forums are a great vehicle for you to advance later-stage deals.  [Read More]

Thursday Apr 17, 2014

The Art Of Easy: Easy Decisions For Complex Problems (Part 3 of 6)

A Guest Post by  Heike Lorenz, Director of Global Product Marketing, Policy Automation

We continue with “The Art of Easy” blog series, compliments of an extended Oracle Service Cloud team. The series is about making it easy to deliver great customer service experiences, time and time again. In this third post, Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Oracle Service Cloud can make that happen in a confident, compliant and cost-effective way.

[Read More]

Monday Apr 07, 2014

The Art Of Easy: Offer Self Service With the Emphasis on Service (Part 2 of 6)

A Guest Post by David Fulton, Director of Product Management, Oracle Service Cloud

What’s the single most important factor in delivering a great customer experience? According to Forrester Research, it is valuing a customer’s time. This applies across all touch points. So a self-serve FAQ can be a stroke of genius or it can be a frustrating experience that ends up costing time and money. This blog post, written by David Fulton, Director of Product Management, Oracle Service Cloud, is applying the ‘art of easy’ to customer self service. He shares five tenets of customer self service that move an organization closer to becoming a modern customer service business.

[Read More]

Wednesday Apr 02, 2014

The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1 of 6)

A Guest Post by JP Saunders, Product Strategist for Oracle CX Service offerings

Modern Customer Service is helping businesses to differentiate and grow in today’s competitive market. Why? Because your success gets accelerated when you take care of the people who make you successful. Modern Customer Service is about just that, taking care of your customers, and your people that support them. To do that, you need to make it EASY to deliver great experiences, time and time again.

[Read More]

Thursday Jan 16, 2014

Investing in Our Customers: A Winning Strategy

A Guest Post by Jeb Dasteel, Senior Vice President and Chief Customer Officer, Oracle (pictured left)

In December 2013, Oracle was recognized for its efforts to develop a deep understanding of its customers’ interactions and experiences throughout the relationship lifecycle. We were one of five winners of the Temkin Group 2013 Customer Experience Excellence Award (CxE). The other four renowned global winners were AIG Asia Pacific, Cisco, Intuit, and EMC. In this post, Oracle’s SVP and Chief Customer Office Jeb Dasteel talks about the significant investments Oracle is making in its customer programs and the measurable increases in our customers’ satisfaction. Congratulations to all for raising the bar even higher— this award is for you! 

[Read More]

Tuesday Jan 07, 2014

Is Customer Experience All About Technology?

Industry influencer Estaban Kolsky undertakes a discussion about the need for and use of technology in a customer experience initiative. This is the final post of a four-part series exploring what it means for an organization to implement a customer experience initiative. Thus far, Kolsky has discussed ownership, people, and processes. In this post, Kolsky poses questions about the assumptions and use of technology. The answers will help organization plan and adopt an improved experience for customers.[Read More]
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