Thursday Apr 17, 2014

The Art Of Easy: Easy Decisions For Complex Problems (Part 3 of 6)

A Guest Post by  Heike Lorenz, Director of Global Product Marketing, Policy Automation

We continue with “The Art of Easy” blog series, compliments of an extended Oracle Service Cloud team. The series is about making it easy to deliver great customer service experiences, time and time again. In this third post, Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Oracle Service Cloud can make that happen in a confident, compliant and cost-effective way.

[Read More]

Monday Apr 07, 2014

The Art Of Easy: Offer Self Service With the Emphasis on Service (Part 2 of 6)

A Guest Post by David Fulton, Director of Product Management, Oracle Service Cloud

What’s the single most important factor in delivering a great customer experience? According to Forrester Research, it is valuing a customer’s time. This applies across all touch points. So a self-serve FAQ can be a stroke of genius or it can be a frustrating experience that ends up costing time and money. This blog post, written by David Fulton, Director of Product Management, Oracle Service Cloud, is applying the ‘art of easy’ to customer self service. He shares five tenets of customer self service that move an organization closer to becoming a modern customer service business.

[Read More]

Wednesday Apr 02, 2014

How to Chat Up an Accountant Safely: Social Networking in the Finance Department

A Guest Post by Ultan O'Broin, Director of User Experience, Oracle Corporation

Ultan O’Broin spoke with Senior Director David Haimes in Oracle Financial Applications about the social side of the finance department. At the end of each quarter, financial professionals are exchanging information and making decisions at top speed. They have to make sure everything is correct and legal. It’s hectic and intense. Plus the team members could be in different countries and time zones. This post brings you a host of evidence that social can be game changer for CFOs.

[Read More]

Wednesday Feb 26, 2014

Hello Oracle Applications Cloud Enthusiasts

A Guest Post by Vice President Jeff Caldwell, Oracle Applications Development

We want to help you prepare for Release 8 of Oracle Applications Cloud with a Release 8 Readiness page.

This upcoming release includes more than 400 new, modern business-empowering features, which you can learn about in the preview content outlined in this post.

[Read More]

Thursday Feb 06, 2014

Oracle Cloud—The Modern Cloud for Your Modern Business

People listen to EVP Steve Miranda of Oracle Applications Development (pictured left) because he’s a credible thought leader. He says things that are worth repeating. In this post, we’ve compiled some nuggets from his keynote at Oracle CloudWorld in San Francisco that answer: What are the business benefits of cloud? What do cloud customers want? What are cloud customers not willing to wait for? What three words aptly describe Oracle's suite of applications? Steve’s responses and ideas are a great intro to Oracle's modern cloud for your modern business.
[Read More]

Monday Dec 02, 2013

Wow Sales Managers and Reps with An Unmatched User Experience

A Guest Post by Oracle Senior Director Dan Vardell (pictured left)

The design objective for Oracle Sales Cloud was simple: build an app for sales reps and managers that is intuitive and inviting. And in the latest Release 7 of Oracle Applications, Oracle delivers on that goal with an app that is easy to use and available anywhere, anytime, and on any device (desktop, smartphone, or tablet). In this post, Senior Director Dan Vardell talks about the product’s simplified UI that is designed to spike users' productivity. He urges everyone to download Oracle Sales Cloud Mobile from the App Store to try it out.

[Read More]

Tuesday Jul 09, 2013

KBACE: “We’re All In”

Jeff Curtis from KBACE Technologies (pictured left) says, “KBACE is joined at the hip with Oracle Sales to close and drive license revenue.” The global consulting and technology services company implements and supports Oracle's SaaS solutions, specifically HCM. In fact, KBACE has the most live Oracle HCM Cloud clients in North America. It uses a unique implementation approach, called KBACE Accelerate, which keeps tailoring of the application to a minimum, is time efficient, and saves money. In this post, Curtis talks about KBACE’s relationship with Oracle Sales and Oracle Development and the success it has had with Oracle customers. 
[Read More]

Thursday Jun 20, 2013

The Hidden Powers of Social Customer Service

Untitled Document
"Customers don't want to be ignored and they don't want lip service," says JP Saunders (pictured left), Vice President of Product Strategy for Oracle Customer Experience. In this post, Saunders explains how the right social customer service strategy can help an organization effectively interact with customers and can build a bank of rich, relevant customer data. It also can drive innovation in an organization by providing inspiration and insight from the collective wisdom of the community. His one best practice advice for orgs that want to accelerate success? Don't have social be a bolt on -- make it part of the cross-channel strategy.
[Read More]

Wednesday Jun 05, 2013

Chris Leone Talks to Profit about Data on Tap

A Guest Post by Senior Vice President Chris Leone, Oracle (pictured left)

A recent IDC study shows that 27.8 million tablets were shipped in Q3 of 2012. That translates to a lot of tablet users, many who are professionals, eager to stay productive while they're on the go.

To meet that demand, we have Oracle Tap for iPad. It offers a single access point to Oracle Cloud applications through a simple Apple Apps Store installation.

Oracle SVP Chris Leone (pictured left) talked to Profit about how the device amplifies the productivity of mobile users, as well as the rest of the organization, " by being able to move things faster and eliminate bottlenecks. 


[Read More]

Thursday May 30, 2013

Job #1: Making Cloud Customers Successful

It’s expected that the first priority for a sales organization would be the customers’ success. We find it particularly refreshing to hear the same priority holds for a development organization. Oracle Apps Development EVP Steve Miranda makes it clear, in this interview with Profit, that across the cloud-based apps, our primary focus is “making sure our early customers are successful.”

And he urges our existing customers on Oracle’s EBS, Siebel, PeopleSoft and JD Edwards to take the product upgrades that provide better user interface, more mobile capabilities, BI, and more. He also recommends they take a baby step into the cloud by deploying an application in a particular area of interest or need to get a big payoff with little disruption.  

[Read More]

Tuesday May 28, 2013

Managing Compensation to Win the War for Talent

A Guest Post by Oracle Solutions Specialist, Jeff Haynes (pictured left)

If there’s one thing HR and Compensation departments have learned since 2008, it’s that the budgets for rewards programs are anything but set in stone. Many historically well-funded merit and bonus pools were slashed as corporate performance waned. A clear emerging trend coming from this down turn is that you can’t make mediocre compensation decisions with thin budgets. Wise and well-informed decisions that impact your highest performers and those with the hottest and most critical skill sets can go a long way towards competing and winning the war for talent.

[Read More]

Oracle Learn Cloud Drives Business Performance

A Guest Post by Vice President David Koehn, Oracle Applications (pictured left)

“Blurring the line between retirement and resort.” That’s one of the taglines for Vi (formerly Classic Residence by Hyatt), a national leader in high-end senior living. Vi also is a great example of an organization that has the philosophy of learning integrated into its corporate culture.

Vi is dedicated to enriching the lives of senior citizens by providing high-quality customer care and services. The company’s financial growth is driven by satisfied customers, and Vi believes that customer satisfaction can only be delivered by satisfied employees. In fact, more than 30 percent of Vi’s sales come from resident referrals. Therefore, having a strong customer-centric culture is vital to its value proposition.
[Read More]

Thursday Apr 25, 2013

Integrating the New Financials Apps in the Cloud with Your Existing Apps

A guest post by Joe Gum, Senior Director, Financials Product Strategy, Oracle Applications

Mixing the old with the new can sometimes be problematic (i.e., clothing, siblings, home decor, management). But according to Oracle Senior Director Joe Gum, things work just fine when you're mixing older enterprise applications with new Oracle Financials Cloud Service. This new cloud solution can meet your integration requirements by using Oracle Application Development Framework (Oracle ADF Services), ADF Desktop Integration, File-Based Data Import, and reporting tools. These tools should streamline your decision-making process to adopt the cloud for your financial operations.
[Read More]

Thursday Jan 31, 2013

Oracle Cloud Tops 10,000 Customers and 25 Million Users

“Organizations are turning to the cloud not to be technologically hip but rather to help themselves begin to strategically transform the ways in which they do business,” says Oracle’s Bob Evans. In this meaty article published in Forbes Magazine, he builds a strong case for why C-level executives can’t ignore cloud computing in 2013. Read the article and learn more about CloudWorld, Oracle’s rolling-thunder roadshow.[Read More]

Thursday Jan 03, 2013

Good Read by Steve Miranda: “ERP in the Cloud…”

Most publications want to lead with something really good at the beginning of a new year. Financial Executive magazine is no different and chose an article written by Steve Miranda to draw in its January readers. The article is entitled “ERP in the Cloud: CFOs See the Value of Running Enterprise Applications as a Service.” Good thought leadership from an outstanding thought leader.[Read More]
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