Monday Jun 27, 2016

Pella Showcases Success with Oracle Service Cloud at Call Center Week 2016

The Contact Center Week Conference and Expo is going on in Las Vegas this week. The Oracle Service Cloud team is demonstrating how its modern service solutions help organizations deliver exceptional customer experiences. They are also hosting a session with Pella Corporation, which will showcase success with Oracle Service Cloud. Pella is a leader in technology and product innovation as a window and door manufacturer.

Pella will share how Oracle Service Cloud has helped its contact center agents and field technicians deliver consistent, high-quality customer experiences across channels including web, phone, chat, social media and during in-person appointments.  According to Rick Hassman, CIO, Pella, “Having these capabilities provides an experience that our competition can’t deliver.”

You can read more about Pella’s story in this Forbes OracleVoice article.

Friday Jun 17, 2016

Salesforce Buys SteelBrick—What Does it Mean for Oracle CX Cloud and CPQ?

VP Chris Shutts, Oracle Cloud Development (pictured left), sheds some intriguing light on this recent acquisition. SteelBrick’s CPQ solution may boost Salesforce’s Sales Cloud, but the news also advances Oracle and its rock solid CPQ Cloud. Ours is a product 16 years mature being used by global brands, including Oracle.

[Read More]

Tuesday Jun 07, 2016

June 29: MoneyGram International—Oracle HCM Cloud Customer Forum

Join us for an Oracle HCM Cloud Customer Forum call on Wednesday, June 29, 2016 at 9:00 am PDT.

Paula Peacher, Senior Director, Global Payroll and HRIS at MoneyGram International will discuss why MoneyGram decided to streamline its recruitment process and employee’s access to data, align employee execution with corporate strategy, and improve HR regulatory compliance. Register now to attend the live Forum and learn more about MoneyGram International’s experience with Oracle HCM Cloud.

[Read More]

June 28: Inspirage—Oracle ERP and Sales Clouds Customer Forum

Join us for another Oracle Customer Reference Forum on June 28, 2016, at 9:00 a.m. PDT. 

Del Clark, Chief Financial Officer at Inspirage, will talk about Inspirage’s business drivers to implement Oracle ERP Cloud and Oracle Sales Cloud. Get details of the content and a registration link for this live Forum.

“Why 'Fast Follower' Is Yesterday's Tech And Business Strategy”

In the past, being first to innovate, adopt, or change was just too risky. Better to let others work the bugs out and learn from their mistakes. However, Oracle's Rob Preston, Editorial Director (pictured left), states in his Forbes article that companies can't afford to follow. Every organization needs to be a pioneer and invest in the "tools, infrastructure, processes, and talent" to create a steady flow of innovation.

[Read More]

Monday Jun 06, 2016

June 23: Credit Acceptance Corporation—Oracle Sales Cloud Customer Forum

Join us for an Oracle Sales Cloud Customer Reference Forum on Thursday, June 23, 2016, at 8:00 a.m. PT / 11:00 a.m. ET.

Noah Kotch, SVP of IT of Credit Acceptance Corporation will talk about the company's desire to transform its sales organization to leverage a standardized approach and marketing organization to procure high-value leads. Register now to attend the live Forum and learn more about Credit Acceptance Corporation’s experience with Oracle Sales Cloud.

Wednesday Jun 01, 2016

Give Employees More Reasons to Stick Around

A Guest Post by Andy Campbell, HCM strategic director (pictured left)

Despite the race for talent, many companies are still confident they can fill critical roles with internal candidates. However, nearly one-third (28%) of employees who responded to a Mercer survey plan to leave their current job in the next 12 months. Andy Campbell, HCM strategic director (pictured left), connects the dots for businesses with a strategy to keep their best talent on board.

[Read More]

Wednesday May 18, 2016

Vanderbilt University Promotes Oracle HCM, ERP, and EPM Clouds

To promote its cloud transformation project SkyVU, the University created an awesome video that showcases Oracle ERP, HCM, and EPM Clouds. Check out the video, find out more about the SkyVU initiative, and consider the similarities to your situation—even outside Higher Ed. Vanderbilt is the second largest private employer in Tennessee. [Read More]

Sunday May 15, 2016

Looking for Nominees for the 2016 Oracle Sustainability Innovation Awards

Nominations are due June 7 for the 2016 Oracle Sustainability Innovation Awards. These awards are given to select customers and their partners who use any Oracle product to help with their sustainability initiatives—improving their operational efficiency while reducing their environmental footprint.

Oracle's Jeff Henley and Jon Chorley will present these global awards at a special executive session at Oracle OpenWorld in San Francisco.

[Read More]

Monday May 09, 2016

Oracle Field Service Cloud Announces Significant, End-to-End Upgrade

Oracle issued an announcement last week trumpeting its latest Field Service Cloud release. This release delivers comprehensive enhancements from mobility to ease of use. It gives companies the ability to more easily connect field service technicians to the back-office tools and resources they need to complete their work in the field. Organizations can now power more connected customer service experiences, faster response times, and reduced service delivery costs.

If you have questions, contact Christine Friscic, Oracle product manager (pictured left), at christine.friscic@oracle.com.

Sunday May 08, 2016

Join Oracle Service Cloud Customer Mazda at ICMI Contact Center Expo 2016

Mazda's Yvonnne Burkhouse, IT director applications development (pictured left), will speak May 12 at the ICMI Contact Center Expo 2016.

Mazda, a Japanese automaker, is an Oracle Service Cloud customer. Burkhouse will present "Driving Beyond Loyalty and Exceptional Customer Engagement Center Experiences at Mazda."

[Read More]

Wednesday Apr 20, 2016

5 Reasons to Take a New Look at Oracle ERP Cloud

Is your finance team spending its time collecting data, updating spreadsheets, and developing reports? If so, it's probably just keeping score for you rather than changing the game. To change the game, your team needs modern technology so it can do value-added work. Oracle VP Terrance Wampler, Financials Product Strategy (pictured left), presents five reasons why nearly two thousand companies around the world have chosen Oracle ERP Cloud―and why you should too.

[Read More]

Thursday Apr 14, 2016

The Art & Science of HR—Chicago Style!

Oracle HCM World is not a technology conference, and as a keynote speaker last week, Mark Hurd did not talk about technology. IT and the cloud were backdrops for discussions about finding, growing, and paying people, engaging employees, and managing the HR business. Natalia Rachelson, Oracle Cloud Applications (pictured left), says that this is the stuff that “lingers long after the event is over.”[Read More]

Safra Catz and Detroit's CFO Woo Finance Execs with Transformation Stories

A guest post by Natalia Rachelson, Oracle Cloud Applications (pictured left)

A very successful Modern Finance Experience unfurled in Chicago last week. In this post, Natalia Rachelson, Oracle Cloud Applications, writes about the conference from her hometown advantage. This isn’t just another “here’s who spoke and here’s what happened” conference recap. Rachelson shares her perspective on what it all meant and why it was effective.

[Read More]

Monday Apr 11, 2016

May 4: Macy’s―Oracle HCM Cloud Customer Forum

Join us for an Oracle HCM Cloud Customer Forum call on Wednesday, May 4, 2016. Terri Brown, VP Business Processes and Solutions at Macy’s, will talk about how the company is in the process of changing the way it manages its people. Macy's is executing on a transformational campaign internally called “HR Reinvent.” A huge part of this transformation has to do with all things human resources.

[Read More]
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