Monday Jun 27, 2016

Pella Showcases Success with Oracle Service Cloud at Call Center Week 2016

The Contact Center Week Conference and Expo is going on in Las Vegas this week. The Oracle Service Cloud team is demonstrating how its modern service solutions help organizations deliver exceptional customer experiences. They are also hosting a session with Pella Corporation, which will showcase success with Oracle Service Cloud. Pella is a leader in technology and product innovation as a window and door manufacturer.

Pella will share how Oracle Service Cloud has helped its contact center agents and field technicians deliver consistent, high-quality customer experiences across channels including web, phone, chat, social media and during in-person appointments.  According to Rick Hassman, CIO, Pella, “Having these capabilities provides an experience that our competition can’t deliver.”

You can read more about Pella’s story in this Forbes OracleVoice article.

Friday Jun 17, 2016

Salesforce Buys SteelBrick—What Does it Mean for Oracle CX Cloud and CPQ?

VP Chris Shutts, Oracle Cloud Development (pictured left), sheds some intriguing light on this recent acquisition. SteelBrick’s CPQ solution may boost Salesforce’s Sales Cloud, but the news also advances Oracle and its rock solid CPQ Cloud. Ours is a product 16 years mature being used by global brands, including Oracle.

[Read More]

Wednesday Jun 01, 2016

Give Employees More Reasons to Stick Around

A Guest Post by Andy Campbell, HCM strategic director (pictured left)

Despite the race for talent, many companies are still confident they can fill critical roles with internal candidates. However, nearly one-third (28%) of employees who responded to a Mercer survey plan to leave their current job in the next 12 months. Andy Campbell, HCM strategic director (pictured left), connects the dots for businesses with a strategy to keep their best talent on board.

[Read More]

Wednesday May 18, 2016

Vanderbilt University Promotes Oracle HCM, ERP, and EPM Clouds

To promote its cloud transformation project SkyVU, the University created an awesome video that showcases Oracle ERP, HCM, and EPM Clouds. Check out the video, find out more about the SkyVU initiative, and consider the similarities to your situation—even outside Higher Ed. Vanderbilt is the second largest private employer in Tennessee. [Read More]

Sunday May 15, 2016

Looking for Nominees for the 2016 Oracle Sustainability Innovation Awards

Nominations are due June 7 for the 2016 Oracle Sustainability Innovation Awards. These awards are given to select customers and their partners who use any Oracle product to help with their sustainability initiatives—improving their operational efficiency while reducing their environmental footprint.

Oracle's Jeff Henley and Jon Chorley will present these global awards at a special executive session at Oracle OpenWorld in San Francisco.

[Read More]

Sunday May 08, 2016

Join Oracle Service Cloud Customer Mazda at ICMI Contact Center Expo 2016

Mazda's Yvonnne Burkhouse, IT director applications development (pictured left), will speak May 12 at the ICMI Contact Center Expo 2016.

Mazda, a Japanese automaker, is an Oracle Service Cloud customer. Burkhouse will present "Driving Beyond Loyalty and Exceptional Customer Engagement Center Experiences at Mazda."

[Read More]

Wednesday May 04, 2016

Enjoy these Snappy Video Clips from Oracle's Modern Customer Experience

In this post, we present the good work of the video team working the CX conference in Las Vegas last week. They captured several smiling, confident analysts and industry professionals who had plenty to to say about the importance of customer experience and the role Oracle is playing with its end-to-end solution.

[Read More]

Want to grow your revenue? Ask our CEO how …

Oracle's co-CEO Mark Hurd (pictured left) packed a punch when he delivered his smart macroeconomics lesson at the Modern CX Experience in Las Vegas last week. CEOs, who need to prove themselves fast, often turn to misguided measures to deliver desired earnings results. Mark reminded them that success lies with their existing customers. It’s all about the customer experience.

[Read More]

Thursday Apr 14, 2016

The Art & Science of HR—Chicago Style!

Oracle HCM World is not a technology conference, and as a keynote speaker last week, Mark Hurd did not talk about technology. IT and the cloud were backdrops for discussions about finding, growing, and paying people, engaging employees, and managing the HR business. Natalia Rachelson, Oracle Cloud Applications (pictured left), says that this is the stuff that “lingers long after the event is over.”[Read More]

Safra Catz and Detroit's CFO Woo Finance Execs with Transformation Stories

A guest post by Natalia Rachelson, Oracle Cloud Applications (pictured left)

A very successful Modern Finance Experience unfurled in Chicago last week. In this post, Natalia Rachelson, Oracle Cloud Applications, writes about the conference from her hometown advantage. This isn’t just another “here’s who spoke and here’s what happened” conference recap. Rachelson shares her perspective on what it all meant and why it was effective.

[Read More]

Thursday Apr 07, 2016

Five Reasons to Attend Oracle’s Modern Service Experience 2016

Oracle's Modern Service Experience is lighting up fabulous Las Vegas April 26 - 28 at the MGM Grand. We’re betting this will be our best event yet!

Come join Oracle Service Cloud to experience epic networking and attend over 40 sessions led by customer service experts, analysts, and top brands. Oracle’s Christine Skalkotos, Program Management (pictured left), unveils the one-of-a-kind event and its exciting business value. (This conference is co-located with Oracle's Modern Sales Experience, Modern Commerce Experience, and Modern Marketing Experience.)

[Read More]

Tuesday Mar 29, 2016

Why Now is the Time for the Oracle SCM Cloud

Oracle SCM Cloud is our most recent cloud solution to hit the market. With the many market conditions surrounding a new release, you might be asking: Are companies ready to manage their supply chains in the cloud? Or alternatively: Did Oracle miss the surge of interest and need? In this post, SVP Rick Jewell, Apps Development, talks about the market, the timing, and the capabilities of Oracle SCM Cloud.

[Read More]

Sunday Mar 13, 2016

MORE Content to Ready You for Oracle Cloud Applications R11

A Guest Post by Senior Director Louvaine Thomson (pictured left), Product Management, Oracle Cloud Applications

In January we announced Release 11 preview materials for Sales, Human Capital Management, Enterprise Resource Planning, Supply Chain Management, and Common Technologies. Now the next significant wave of readiness content is available.

[Read More]

Monday Jan 11, 2016

January 17: Laser Technology―Oracle Sales Cloud Customer Reference Forum

Is 'formalizing the sales process' on your list of things to do for 2016? If so, listening to this call about how Laser Technology did that very thing would be a good use of your time. The company infused predictability and accountability into its operation with Oracle Sales and Marketing Clouds.

[Read More]

Tuesday Jan 05, 2016

Announcing a Preview of Oracle Applications Cloud Release 11

A Guest Post by Katrine Haugerud, Senior Director, Oracle Product Management (pictured left)

Do you know what’s coming in Release 11? Oracle's Katrine Haugerud points to the resources to get you release ready. There are webcasts and product demos about top-level messaging and product themes (called Spotlights). Plus you’ll find summary descriptions on each new feature and product (RCD's)—with even more to come next month.

[Read More]
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Features Oracle executives responsible for the Oracle Applications strategy in the market. Stay in touch with Oracle announcements, updates, recommendations and key trends.

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