What’s An Apps UX Sales Ambassador?
By Kathryn Perry on Mar 22, 2013
A guest post by Misha Vaughan, User Experience Architect, Oracle Fusion Applications
The Apps UX team continuously seeks out feedback from customers and partners on our applications products. We also find it extremely valuable to know what our colleagues at Oracle think, especially when we get feedback like this from a recent training event.
“The insight into what the UX team does, how the team "navigates" and
persuades the larger Oracle organization, the "fresh" perspective --
that changed my mind from a skeptic to a loyal supporter to a front-line
evangelist,” said Oracle Fusion Apps Leader Anand Subramanian from
India (pictured at right). He attended one of our recent internal user
experience trainings and sales updates held in Amsterdam and Dubai.
We hosted the in-person events for Subramanian and other Apps UX Sales Ambassadors (SAMBA) in EMEA so they could become regional experts on our applications user experiences. We wanted them to see and give feedback on what's new, what's coming, and what is "wow." Their counterparts in North America had been updated in Oct 2012 and it was time to ‘train up’ the rest of the world.
What Say the SAMBAS?
The SAMBA program is a team of senior-level application solution consultants and applications technologists who provide front-line feedback to us about the applications user experience strategy and roadmap. These team members also have the responsibility of passing along what they learn to their colleagues. Julian Peters, Master Principal Solution Consultant in the UK, said it well (pictured below).
“I am always inspired by these events – the key thing is to ensure that the enthusiasm is then replicated and instilled across the wider Sales Consulting community. At a recent UK HCM SC team meeting, I replayed some of the messaging and content from the Amsterdam event, and it was gratefully received.”
Peters is enthusiastic, as well as appreciative. He goes on to say, “Like any sales consultant, I am always keen to see and understand new stuff coming down the line – all too often the visibility of this is limited and controlled within organizations. It was great to understand in more detail the roadmap ahead. I always get skeptical when future ideas and concepts are not shared – this was NOT the case at this event!”
Subramanian also was up for the task of passing on what he had learned to his Middle East colleagues -- and beyond. He said, “Having been with Oracle for more than 16 years, the event (and the preceding discussions) was an eye-opener. It makes me confident and also creates enthusiasm to take this message to a wider audience (customers, partners and colleagues).”
By way of recognition, these team members stepped out of a crushing Q3 to attend these events in Dubai and Amsterdam. We know they learned a great deal, but they also taught us about what they need in the products to compete. A big public thank you to all of them.
Visit the Usable Apps website to learn more about Fusion Applications User Experience.