Oracle Learn Cloud Drives Business Performance
By Kathryn Perry on May 28, 2013
“Blurring the line between retirement and resort.” That’s one of the taglines for Vi (formerly Classic Residence by Hyatt), a national leader in high-end senior living. Vi also is a great example of an organization that has the philosophy of learning integrated into its corporate culture.
Vi is dedicated to enriching the lives of senior citizens by providing
high-quality customer care and services. The company’s financial growth
is driven by satisfied customers, and Vi believes that customer
satisfaction can only be delivered by satisfied employees. In fact, more
than 30 percent of Vi’s sales come from resident referrals. Therefore,
having a strong customer-centric culture is vital to its value
Vi invests heavily in employee education and development to ensure every employee has the opportunity to learn and grow within the organization. When Judy Whitcomb, VP of Vi’s human resources and learning program, began the search for a learning management system (LMS), her top priorities were flexibility and the ability to configure the user experience for the varying needs of the learners and functions within the company. Vi needed a delivery channel for learning to address the dynamic nature of a diverse workforce with diverse learning needs and Oracle Learn Cloud seemed to be the obvious fit. With Oracle Learn Cloud, Vi was able to reduce learning expenditure by 28 percent while improving customer satisfaction by more than six percent.
“Our partnership with Oracle Learn Cloud has made it possible to create
highly customizable learning experiences and portals. Oracle Learn Cloud
gives us the tools and resources to meet our specific needs. That got
our learning platform to market faster.”
In today’s global network of local markets, the one-size-fits-all learning model doesn’t work with individuals needing different types of goals and coaching by function, location, and level. What customers really want is a flexible learning management system that can be easily configured and customized according to the various business needs of their organization. Oracle Learn Cloud is designed to be 100 percent configurable right out of the box. In addition, our 700+ customers can tailor the user experience according to their various business needs quickly and easily. Large enterprise customers can deliver tailored learning experiences through multiple sub portals.
So, how reliable is Oracle Learn Cloud? Built on a secure and robust cloud infrastructure, Oracle Learn Cloud can scale to the growing needs of an enterprise with reduced latency. We have the capacity to handle 30 million transactions a month with a .4 second server response time. Oracle Learn Cloud also is available ala carte or integrated with any HCM/ERP system.
At Oracle, we measure our success in terms of customer success. We strongly believe in providing value through a total customer experience that doesn’t just stop at the product level. Our Learn Cloud team is dedicated to providing you with operations and data center excellence, worldwide support, business intelligence and an active community to share knowledge and best practices.