Job #1: Making Cloud Customers Successful
By Kathryn Perry on May 30, 2013
In an interview with Aaron Lazenby for Profit, Miranda (pictured left) said that buying “best-in-class application services has helped us establish a strong presence in the cloud space.” Through the acquisitions we gained talented people, good ideas, and experience that “really bolstered our development efforts” and helped us learn how to manage our customers’ needs in terms of cloud deployments, upgrades and service level agreements.
Miranda stated that our Fusion Applications, specifically for HCM and CRM, are in the lead for the cloud-based offerings because that’s where customers are feeling the pain. Our talent management offering is doing really well, and because we are the first vendor with a robust enterprise cloud offering for ERP, “we are starting to see our first ERP customers in the cloud, and we’re going to see increasing momentum there as well.”
“All our applications … give our customers the right solutions for their business,” Miranda states. Yet as we continue to enhance and add to our cloud-based applications, his message for existing customers on Oracle E-Business Suite or Oracle’s Siebel or PeopleSoft is to look to Oracle to provide upgrades “that will get you a better user interface, more mobile capabilities, business intelligence, and more. And he urged this group to start their upgrade to the cloud by conveniently deploying an application in a particular area of interest or need, which can be done without a disruptive “big-bang implementation.”