IT Optimization Plan Pays Off For UK Retailer
By firstname.lastname@example.org on May 11, 2010
I caught this article in ComputerworldUK yesterday. The headline talks about UK-based supermarket chain Morrisons is increasing their IT spend...OK, sounds good. Even nicer that Oracle is a big part of that.
But what caught my eye were three things:
1) Morrison's truly has a long term strategy for IT. In this case, modernizing and optimizing how they use IT for business advantage.
2) Even in a tough economic climate, Morrison's views IT investments as contributing to and improving the bottom line. Specifically, "The investment in IT contributed to a 21 percent increase in Morrison's underlying profit.."
3) The phased, 3-year "Optimization Plan" took a holistic approach to their business--from CRM and Supply Chain systems to the underlying application infrastructure. On the infrastructure front, adopting a more flexible Service-Oriented Architecture enabled them to be more agile and adapt their business and Identity Management helped with sometimes mundane (but costly) issues like lost passwords and being able to document who has access to what.
Things don't always turn out so rosy. And I know it was a long and difficult process...but it's nice to see a happy ending every once in a while.