Wednesday May 21, 2014

The Art of Easy―Making Easy, both Effective and Efficient (Part 6 of 6)

A Guest Post by Melinda Uhland, Director, Oracle Service Cloud

We end The Art of Easy series on a high note with a post by Director Melinda Uhland, Oracle CX Product Management. She teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results. Uhland provides us with questions to ask agents to measure their satisfaction, as well as ideas to help understand agents’ needs. A great customer experience starts with delivering a great agent experience using Oracle Service Cloud.

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