By Kathryn Perry-Oracle on May 28, 2014
A Guest Post by Melinda Uhland, Director, Oracle Service Cloud
We end The Art of Easy series on a high note with a post by Director Melinda Uhland, Oracle CX Product Management. She teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results. Uhland provides us with questions to ask agents to measure their satisfaction, as well as ideas to help understand agents’ needs. A great customer experience starts with delivering a great agent experience using Oracle Service Cloud.
Guest Post by Vice President Nav Chakravarti, Oracle Service Cloud
This Art of Easy series is all about making customer service look easy. We want to make sure customers can sail through every transaction and have a memorable experience to share with others. Part of creating that experience for customers is managing the knowledge they need and want.
In this post, Vice President Nav Chakravarti, Oracle Service Cloud, coaches us on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. It’s a tall order, but think how many times you have delayed or diverted a purchase decision out of frustration because you couldn’t get the information you needed.[Read More]
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