Thursday Jan 16, 2014

What to Expect at the Oracle Value Chain Summit

A Guest Post by Rick Jewell, Senior Vice President of Applications Development, Oracle (pictured left)

In this post, Rick Jewell gives us a sneak preview of the Oracle Value Chain Summit February 3-5 in San Jose. Featured speakers include Oracle President Mark Hurd and best-selling author Geoffrey Moore, plus senior executives from companies that are making their supply chains modern value chains. There will be opportunities to hear great content, get hands-on experience, learn how to leverage the latest technologies to build an information-driven value chain, and do some valuable networking. Why wait? Register now!

[Read More]

Investing in Our Customers: A Winning Strategy

A Guest Post by Jeb Dasteel, Senior Vice President and Chief Customer Officer, Oracle (pictured left)

In December 2013, Oracle was recognized for its efforts to develop a deep understanding of its customers’ interactions and experiences throughout the relationship lifecycle. We were one of five winners of the Temkin Group 2013 Customer Experience Excellence Award (CxE). The other four renowned global winners were AIG Asia Pacific, Cisco, Intuit, and EMC. In this post, Oracle’s SVP and Chief Customer Office Jeb Dasteel talks about the significant investments Oracle is making in its customer programs and the measurable increases in our customers’ satisfaction. Congratulations to all for raising the bar even higher— this award is for you! 

[Read More]

Tuesday Jan 07, 2014

Is Customer Experience All About Technology?

Industry influencer Estaban Kolsky undertakes a discussion about the need for and use of technology in a customer experience initiative. This is the final post of a four-part series exploring what it means for an organization to implement a customer experience initiative. Thus far, Kolsky has discussed ownership, people, and processes. In this post, Kolsky poses questions about the assumptions and use of technology. The answers will help organization plan and adopt an improved experience for customers.[Read More]
About

Features Oracle executives responsible for the Oracle Applications strategy in the market. Stay in touch with Oracle announcements, updates, recommendations and key trends.

Connect With Us

Search

Archives
« January 2014 »
SunMonTueWedThuFriSat
   
1
2
3
4
5
6
8
9
10
11
12
13
14
15
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
 
       
Today