Monday Dec 24, 2012

Remember When Customer Service Felt Personal?

Our shopping opportunities today are a far cry from those of our great grandfathers. Those patriarchs were completely dependent on the country stores where a clerk asked about the family, shared a little gossip, and helped them get just what they needed. The results were satisfying shopping experiences. Technology has made shopping more convenient and faster, but in many cases, much less personal. In this post, JP Saunders, challenges businesses to bring back the country store connection with front-line agents using RightNow solutions.[Read More]

We Predict Big Results with Oracle Fusion Sales Predictor

It’s a dog eat dog world out there. As the competition nips at your heels, many sales managers are wrestling with ‘who’s buying what at what price?’ Stop the tail chasing and take a look at the Oracle app that looks at historical data of things that customers have purchased, uncovers selling trends, and uses these valuable insights to make predictions about what they will buy next.[Read More]
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