Thursday Jan 16, 2014

What to Expect at the Oracle Value Chain Summit

A Guest Post by Rick Jewell, Senior Vice President of Applications Development, Oracle (pictured left)

In this post, Rick Jewell gives us a sneak preview of the Oracle Value Chain Summit February 3-5 in San Jose. Featured speakers include Oracle President Mark Hurd and best-selling author Geoffrey Moore, plus senior executives from companies that are making their supply chains modern value chains. There will be opportunities to hear great content, get hands-on experience, learn how to leverage the latest technologies to build an information-driven value chain, and do some valuable networking. Why wait? Register now!

[Read More]

Investing in Our Customers: A Winning Strategy

A Guest Post by Jeb Dasteel, Senior Vice President and Chief Customer Officer, Oracle (pictured left)

In December 2013, Oracle was recognized for its efforts to develop a deep understanding of its customers’ interactions and experiences throughout the relationship lifecycle. We were one of five winners of the Temkin Group 2013 Customer Experience Excellence Award (CxE). The other four renowned global winners were AIG Asia Pacific, Cisco, Intuit, and EMC. In this post, Oracle’s SVP and Chief Customer Office Jeb Dasteel talks about the significant investments Oracle is making in its customer programs and the measurable increases in our customers’ satisfaction. Congratulations to all for raising the bar even higher— this award is for you! 

[Read More]

Tuesday Jan 07, 2014

Is Customer Experience All About Technology?

Industry influencer Estaban Kolsky undertakes a discussion about the need for and use of technology in a customer experience initiative. This is the final post of a four-part series exploring what it means for an organization to implement a customer experience initiative. Thus far, Kolsky has discussed ownership, people, and processes. In this post, Kolsky poses questions about the assumptions and use of technology. The answers will help organization plan and adopt an improved experience for customers.[Read More]

Monday Dec 02, 2013

Wow Sales Managers and Reps with An Unmatched User Experience

A Guest Post by Oracle Senior Director Dan Vardell (pictured left)

The design objective for Oracle Sales Cloud was simple: build an app for sales reps and managers that is intuitive and inviting. And in the latest Release 7 of Oracle Applications, Oracle delivers on that goal with an app that is easy to use and available anywhere, anytime, and on any device (desktop, smartphone, or tablet). In this post, Senior Director Dan Vardell talks about the product’s simplified UI that is designed to spike users' productivity. He urges everyone to download Oracle Sales Cloud Mobile from the App Store to try it out.

[Read More]

Wednesday Nov 20, 2013

Are Your Processes Ready for a Customer Experience Initiative?

A Guest Post by Esteban Kolsky, industry influencer (pictured left)

Industry influencer Esteban Kolsky is guiding us through a series of questions and considerations to determine your readiness to implement a customer experience initiative. This four-part series started with who owns the customer experience. The second topic was the cultural (people) aspects of deploying a customer experience initiative. In this post he covers processes. The questions, and answers, from this series should give you sufficient information to launch a customer experience initiative—or at least build a framework towards it. 

[Read More]

Thursday Sep 12, 2013

Nucleus Research Names Three Oracle Product Lines in the ERP Leader Category

Nucleus Research recently released its 2013 first half Technology Value Matrix for ERP. Oracle stood strong against the competition -- three of our ERP product lines were named as leaders: the Oracle E-Business Suite, Oracle Fusion Applications, and Oracle’s JD Edwards. Oracle’s PeopleSoft was recognized in the Expert category

For the report, Nucleus, a global provider of technology research, evaluated both the usability and functionality of ERP applications. The offerings were then placed into four categories of the Nucleus Research Technology Value Matrix: Leaders, Experts, Facilitators, and Core Providers. Being placed in the Leader quadrant signals that Oracle’s products have the ability to deliver initial ROI and ultimately, maximum value over time.

[Read More]

Tuesday Sep 03, 2013

Global HR and the Next Act of Transformation

A Guest Post by Oracle's Bertrand Dussert (pictured left), who serves as HR transformation and technology advisor to Oracle's executive clients, primarly at large global companies with complex HR service delivery needs.

Over the past decade, well more than half of large organizations have rolled out some sort of HR transformation program. The exact number is closer to two thirds of the very largest global firms that have adopted some flavor of globalized / centralized HR service delivery and governance in that timeframe These efforts initially started with a desire to create scale and consistency in the HR function, as well as improve the overall economics of HR.

Many of these initiatives included the establishment of shared service capabilities that were either managed in house or outsourced to HRO providers. When fully implemented, a number of these initiatives delivered cost / transaction improvements of 15-20 percent, and sometimes, considerably more when manager and employee self-service tools were first leveraged.

[Read More]

Announcing the General Availability of PeopleSoft In-Memory Project Discovery – The Key to Tapping the Potential of Unstructured Data

A Guest Post by Mark Rosenberg (pictured left), Oracle Senior Director, PeopleSoft Projects (ESA) and Asset Lifecycle Management (ALM)

We recently launched a new analytical application focused on enabling project-driven organizations to answer complex questions that until now were all but impossible to address even with the latest business intelligence tools and technologies.

The new application, called PeopleSoft In-Memory Project Discovery, is a true example of an Oracle Engineered System in that we have architected a business solution that takes advantage of the latest Oracle Middleware and Hardware to accomplish something that would otherwise be too complex, expensive, and risky for almost any other organization to attempt to build on its own. By leveraging Oracle’s Endeca Information Discovery business intelligence technology and Oracle’s Exalytics hardware for high-performance analysis, we have built a dashboard-focused interface over the PeopleSoft Projects suite to give project-oriented executives and managers the ability to correlate structured project and resource data with associated unstructured data. Okay, I know: that sounds rather mundane. So, to illustrate why this is “much more than just another BI dashboard,” let’s take a look at an example.

[Read More]

Monday Aug 19, 2013

Do You Have The Right Culture for a Customer Experience Initiative?

A Guest Post by Esteban Kolsky, industry influencer (pictured left)

With all the talk about Customer Experience, it seems that every company should be implementing a CX initiative. But Esteban Kolsky, industry influencer, says there are five readiness factors to consider: people, process, technology, measurement, and governance. In this post, he walks us through how to determine if an organization’s people are ready for a CX initiative. The implications are that to deliver customer experience it first takes a collaboration-sensitive organization made up of employees who are focused more on the well being of the customers than on the well being of the organization

[Read More]

Wednesday Jul 24, 2013

A Question of Logistics -– How Extreme Performance Helps Organizations Manage the Unforeseeable

A Guest Post by Rick Jewell, Senior Vice President of Applications Development, Oracle (pictured left)

Globalization, demand and cost volatility, disruptions due to natural disasters, new fulfillment models, and mergers and acquisitions are just some of the reasons that supply chains and their associated logistics networks have become more complex. As a result, logistics professionals are faced with the daunting challenge of designing an optimal logistics network knowing that the best answer for today’s requirements is likely to be insufficient in short order as changes arise.

[Read More]

Thursday Jul 18, 2013

Transform Your Value Chain with Oracle’s Latest In-Memory Applications

Untitled Document A Guest Post by Rick Jewell, Senior Vice President of Applications Development, Oracle (pictured left)

Complex and changing. These are perhaps not the words you want to hear, but they describe the reality of modern supply chains. The more complex things get, the more difficult it becomes to understand the impact of changes and make the right decisions in a timely fashion. Also, the degree of planning difficulty increases with the continuously expanding volume of supply chain data.

All too often, outdated planning processes and disconnected planning systems are simply not adequate. Without the right systems in place, planners can’t get a complete view of activities, let alone analyze them in real time to help ensure informed decision making. The result: their organizations get left behind. 

[Read More]

Tuesday Jul 16, 2013

Who's in Charge of the Customer Experience?

A Guest Post by Esteban Kolsky, industry influencer (pictured left)

In the past 20-25 years we have moved away from company-driven interactions where the company determined what happened each time a customer contacted it. Now we are entering the era of customer-driven communications where the customers tell companies what they want, when, and why. The shift is happening mostly due to the availability of communications channels, which customers use to share their knowledge and power. In this post, Esteban Kolsky, industry influencer, (pictured left) explores how customers gained this powerful control and what this pendulum swing means to organizations.

[Read More]

Tuesday Jul 09, 2013

KBACE: “We’re All In”

Jeff Curtis from KBACE Technologies (pictured left) says, “KBACE is joined at the hip with Oracle Sales to close and drive license revenue.” The global consulting and technology services company implements and supports Oracle's SaaS solutions, specifically HCM. In fact, KBACE has the most live Oracle HCM Cloud clients in North America. It uses a unique implementation approach, called KBACE Accelerate, which keeps tailoring of the application to a minimum, is time efficient, and saves money. In this post, Curtis talks about KBACE’s relationship with Oracle Sales and Oracle Development and the success it has had with Oracle customers. 
[Read More]

Thursday Jun 20, 2013

The Hidden Powers of Social Customer Service

Untitled Document
"Customers don't want to be ignored and they don't want lip service," says JP Saunders (pictured left), Vice President of Product Strategy for Oracle Customer Experience. In this post, Saunders explains how the right social customer service strategy can help an organization effectively interact with customers and can build a bank of rich, relevant customer data. It also can drive innovation in an organization by providing inspiration and insight from the collective wisdom of the community. His one best practice advice for orgs that want to accelerate success? Don't have social be a bolt on -- make it part of the cross-channel strategy.
[Read More]

Wednesday Jun 05, 2013

Chris Leone Talks to Profit about Data on Tap

A Guest Post by Senior Vice President Chris Leone, Oracle (pictured left)

A recent IDC study shows that 27.8 million tablets were shipped in Q3 of 2012. That translates to a lot of tablet users, many who are professionals, eager to stay productive while they're on the go.

To meet that demand, we have Oracle Tap for iPad. It offers a single access point to Oracle Cloud applications through a simple Apple Apps Store installation.

Oracle SVP Chris Leone (pictured left) talked to Profit about how the device amplifies the productivity of mobile users, as well as the rest of the organization, " by being able to move things faster and eliminate bottlenecks. 


[Read More]
About

Features Oracle executives responsible for the Oracle Applications strategy in the market. Stay in touch with Oracle announcements, updates, recommendations and key trends.

Connect With Us

Search

Archives
« March 2015
SunMonTueWedThuFriSat
1
2
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
    
       
Today