By Kathryn Perry-Oracle on Jul 25, 2014
Our work teams can (and often do) consist of people from all around the world. That creates challenges for an HR organization in the areas of hiring, culture, performance, and compliance. Oracle’s Zach Thomas, Vice President of HCM product strategy, says that technology can help HR overcome obstacles and effectively manage their global workforces. His article entitled “The 7 Rules for Selecting Global HR Technology” was published by Talent Management Magazine this month. Following the seven principles can give organizations a competitive advantage in terms of talent, retention, organizational processes, and collaboration.
A Guest Post by Oracle's Senior Director, Brian Dayton
Apex IT won a Technology
ROI Award this month from Nucleus Research. The
analyst firm recognizes organizations that have
successfully leveraged IT deployments to maximize
value per dollar spent. Why is this news? Because
Apex IT is an Oracle Sales Cloud and Marketing
Cloud customer! The company gained a 724 percent
ROI when it implemented our Cloud solutions. In
this post, Oracle Senior Director Brian Dayton
gives a recap of the impressive facts and figures
and provides a link so to the Apex IT ROI Case
We’ve all experienced the effects of mega technology trends, such as
cloud, big data, mobile and social media. Each trend in and of itself
has been a whooper! Now these trends are starting to converge and the
impact will be even more powerful, according to Senior Vice President
Ravi Puri from North America Oracle Consulting Services. Puri, whose
article appeared in Forbes on June 6, urges companies to be ready for
the disruption. He gives straightforward direction to CIOs on how to
formulate a strategy around these converging technology trends.
A Guest Post by Kathy Miedema, Oracle Market Research Analyst
Glance, scan, and commit. This is a new approach to design that the Oracle UX team is working on to make users even more productive. “Simplified UI keeps users at the glance/scan level, and only sends them down the path toward commit when they have a particular business process that needs to be done in the more comprehensive application,” VP Jeremy Ashley says. The UX team continues to make incremental improvements to the Oracle user experience. This post, by Oracle's Kathy Miedema, explains some of the cool things they are working on and reminds us how important it is that UX is a strategic initiative at Oracle.
A Guest Post by Melinda Uhland, Director, Oracle Service Cloud
We end The Art of Easy series on a high note with a post by Director Melinda Uhland, Oracle CX Product Management. She teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results. Uhland provides us with questions to ask agents to measure their satisfaction, as well as ideas to help understand agents’ needs. A great customer experience starts with delivering a great agent experience using Oracle Service Cloud.
Guest Post by Vice President Nav Chakravarti, Oracle Service Cloud
This Art of Easy series is all about making customer service look easy. We want to make sure customers can sail through every transaction and have a memorable experience to share with others. Part of creating that experience for customers is managing the knowledge they need and want.
In this post, Vice President Nav Chakravarti, Oracle Service Cloud, coaches us on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. It’s a tall order, but think how many times you have delayed or diverted a purchase decision out of frustration because you couldn’t get the information you needed.[Read More]
A Guest Post by Natalia Rachelson, Senior Director, Oracle Applications
The Oracle CloudWorld
website encourages registrants to come “Spend a
Day in the Cloud.” And that’s exactly what
Oracle’s Natalia Rachelson did when CloudWorld
came to her home city of Chicago last week. In
this post, she pulls out the essence of two
executive sessions she attended. The first was by
David Mingle, Executive Director of Customer
Experience at General Motors and the second by
Diane Paquet, HR Technology Director at Dell. Both
companies are using Oracle Cloud solutions with
significant results. Both speakers were eager to
talk about their successes, share some sage
advice, and set forth some welcome endorsements.
A Guest Post by Chris Omland, Director of Product Management, Oracle Service CloudIn Part Four of the Art of Easy series, Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. He cleverly calls on Superman to help organizations successfully move to a modern customer service model. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. He implores his audience to learn why all clouds are not equal. Omland's post convincingly leads his readers to the Oracle Service Cloud platform, which is built from the ground up to help businesses move at the speed of easy.
A Guest Post by Heike Lorenz, Director of Global Product Marketing, Policy Automation
We continue with “The Art of Easy” blog series, compliments of an extended Oracle Service Cloud team. The series is about making it easy to deliver great customer service experiences, time and time again. In this third post, Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Oracle Service Cloud can make that happen in a confident, compliant and cost-effective way.[Read More]
A Guest Post by David Fulton, Director of Product Management, Oracle Service Cloud
What’s the single most important factor in delivering a great customer experience? According to Forrester Research, it is valuing a customer’s time. This applies across all touch points. So a self-serve FAQ can be a stroke of genius or it can be a frustrating experience that ends up costing time and money. This blog post, written by David Fulton, Director of Product Management, Oracle Service Cloud, is applying the ‘art of easy’ to customer self service. He shares five tenets of customer self service that move an organization closer to becoming a modern customer service business.
A Guest Post by JP Saunders, Product Strategist for Oracle CX Service offerings
Modern Customer Service is helping businesses to differentiate and grow in today’s competitive market. Why? Because your success gets accelerated when you take care of the people who make you successful. Modern Customer Service is about just that, taking care of your customers, and your people that support them. To do that, you need to make it EASY to deliver great experiences, time and time again.[Read More]
A Guest Post by Ultan O'Broin, Director of User Experience, Oracle Corporation
Ultan O’Broin spoke with Senior Director David Haimes in Oracle Financial Applications about the social side of the finance department. At the end of each quarter, financial professionals are exchanging information and making decisions at top speed. They have to make sure everything is correct and legal. It’s hectic and intense. Plus the team members could be in different countries and time zones. This post brings you a host of evidence that social can be game changer for CFOs.[Read More]
A Guest Post by Vice President Jeff Caldwell, Oracle Applications Development
We want to help you prepare for Release 8 of Oracle Applications Cloud with a Release 8 Readiness page.
This upcoming release includes more than 400 new, modern business-empowering features, which you can learn about in the preview content outlined in this post.
Features Oracle executives responsible for the Oracle Applications strategy in the market. Stay in touch with Oracle announcements, updates, recommendations and key trends.