Announcing Employee Health and Safety, Journeys, and HR Helpdesk Analytics in Oracle Fusion HCM Analytics

March 8, 2024 | 5 minute read
Raghavendra Raghunath
Senior Principal Product Manager, Analytics Apps for HCM
Chitra Shastri
Senior Product Marketing Manager, Oracle Analytics
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In today's dynamic work environment, organizations are increasingly recognizing the importance of leveraging analytics-driven insights to enhance workforce management and optimize employee experiences. With the evolution of human capital management (HCM) technologies, business users now have access to advanced analytics tools that enable them to delve deeper into various aspects of employee well-being, productivity, and engagement. Oracle Fusion HCM Analytics is one such comprehensive solution that empowers organizations to harness the power of data and insights across different dimensions of HR management. With the introduction of Employee Health and Safety Analytics, Journeys Analytics, and HR Helpdesk Analytics, Oracle Fusion HCM takes workforce analytics to the next level, offering invaluable insights for informed decision-making and proactive intervention.


Understanding Employee Health and Safety Analytics for proactive prevention

Beyond their potential to impact an employee’s quality of life, safety incidents are expensive. The direct costs, including workers’ compensation and medical and legal services, can be substantial, but the indirect costs of an incident shouldn’t be underestimated; these include retraining, investigations, corrective measures, lost productivity, damage to equipment, reputational risk, and costs associated with lower employee morale, absenteeism, and retention.

Health and safety analytics helps in identifying and mitigating risks in the workplace, ultimately improving the overall health and safety of employees. This process typically includes collecting and analyzing data related to accidents, incidents, near misses, and environmental factors. Through these insights, organizations can identify trends, patterns, and root causes of health and safety issues, allowing them to implement targeted interventions to prevent future incidents. Health and safety analytics can also forecast potential risks and prioritize preventive measures.

With Employee Health and Safety Analytics integrated into Oracle Fusion HCM, organizations gain visibility into various health and safety metrics, including incident reports, compliance trends, in conjunction with employee well-being key performance indicators (KPIs). By analyzing data related to workplace incidents, injuries, and illnesses, organizations can identify potential risks, trends, and patterns, allowing them to implement preventive measures and mitigate risks proactively. Moreover, by tracking employee well-being metrics such as stress levels, absenteeism rates, and work-life balance indicators, HR professionals can design targeted wellness programs and initiatives to support employee health. Therefore, organizations can holistically assess the current health of workforce, link HR goals to business outcomes, and anticipate risk and successes trends at any given point in time.
 

Employee Health and Safety analytics within Oracle Fusion HCM Analytics
Employee Health and Safety analytics within Oracle Fusion HCM Analytics

 

Exploring Journeys Analytics: Mapping the Employee Experience

Employee journeys encompass various touchpoints and interactions throughout the employee lifecycle. Journeys in Oracle Fusion HCM Cloud is a one-stop place that's meant to guide workers step-by-step as they transition through changes. Journeys Analytics in Oracle Fusion HCM enables organizations to analyze these journeys comprehensively, from recruitment and onboarding to career development and offboarding.

By visualizing the employee journey and analyzing key milestones, pain points, and drivers of engagement, organizations can identify areas for improvement and optimization. For example, by analyzing data related to onboarding experiences, organizations can streamline processes, enhance communication, and foster a positive first impression for new hires. Similarly, by tracking career progression and development journeys, organizations can identify high-potential talent, address skill gaps, and nurture a culture of continuous learning and growth.
 

Journeys analytics within Oracle Fusion HCM Analytics
Journeys analytics within Oracle Fusion HCM Analytics

 

Enhancing HR Helpdesk Analytics: Driving Operational Efficiency and Employee Satisfaction

HR Helpdesk analytics provides insights into the HR Service requests, various categories, the statuses, their severity, and the agents from the HR teams that are handling those requests. These Insights helps you to unravel the bottlenecks in the process and thereby helping the organization in the faster resolution of these requests. In addition, you can also use this to identify the patterns of HR Service requests through various lenses like time of the year, age/tenure bands of employees logging the issues and also the agents and their efficiency in resolving these requests and so on.

By analyzing data related to employee inquiries, service requests, and resolution times, organizations can assess the efficiency of HR helpdesk operations and identify opportunities for optimization.

 

HR Helpdesk analytics within Oracle Fusion HCM Analytics
HR Helpdesk analytics within Oracle Fusion HCM Analytics

 

Leveraging Oracle Fusion HCM Analytics for Strategic Decision-Making

By leveraging Employee Health and Safety Analytics, Journeys Analytics, and HR Helpdesk Analytics within Oracle Fusion HCM, organizations can:

  • Promote Employee Well-being and Safety: Proactively identify and address health and safety risks, foster a culture of safety, and prioritize employee well-being.
  • Optimize the Employee Experience: Map and analyze employee journeys to enhance engagement, retention, and productivity at every stage of the employee lifecycle.
  • Drive Operational Excellence: Streamline HR processes, improve service delivery, and optimize resource allocation through data-driven insights and process optimizations.
  • Mitigate Compliance Risks: Ensure compliance with regulatory requirements, track adherence to policies and procedures, and mitigate legal and financial risks associated with non-compliance.

Conclusion

In an era defined by digital transformation and analytics-driven decision-making, Oracle Fusion HCM Analytics is helping organizations to unlock the full potential of their workforce. By harnessing the power of Employee Health and Safety Analytics, Journeys Analytics, and HR Helpdesk Analytics, organizations can gain actionable insights, drive strategic initiatives, and foster a culture of continuous improvement and innovation. Oracle Fusion HCM Analytics paves the way for a smarter, more agile, and more responsive approach to HR management, enabling organizations to thrive in this fast-paced environment of change.

Learn more about Oracle Fusion HCM Analytics.

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Raghavendra Raghunath

Senior Principal Product Manager, Analytics Apps for HCM

Chitra Shastri

Senior Product Marketing Manager, Oracle Analytics


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