At the peak of the global pandemic, American Airlines' transition to Oracle Cloud was already in progress. Their global sales reservation system, fueled by Oracle Siebel CRM, was undergoing a significant modernization effort being led by trusted advisors, Oracle Advanced Customer Services.
As with most large enterprises, American Airlines had unique requirements. Their new cloud deployment had to be as close to their on-premises model as possible—adhering to corporate tooling, access control, and strict security standards. They also needed an easy-to-use method to track and consume their Oracle Cloud consumption. Oracle Advanced Customer Services provided the architecture planning, an application upgrade, workload transition, and unique DevOps automation that reduced manual effort by 76%, contributing to an overall 32% decrease in cost.
You can hear firsthand from American Airlines and Oracle Advanced Customer Services’ leaders as they collaborate to bring the airline's story of transformation to life. Listen to the on-demand replay.
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