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Accelerate Innovation
with Oracle Advanced Customer Services

Get Personal and Prioritized Support for Oracle Cloud

Now more than ever, IT teams are hyper-focused on ensuring their Oracle Cloud solutions are optimized to meet today’s evolving business needs and market shifts.  Delivering the fastest resolution time is essential to ensure the highest levels of enterprise availability and performance.

Partner with Oracle Advanced Customer Services to take advantage of the Oracle Cloud Priority Support offering, which delivers a more personalized support relationship allowing you to maximize your return on investment with your Oracle Cloud solutions (Oracle Cloud Infrastructure and Oracle SaaS). 

Benefits of Oracle Cloud Priority Support include:

  • Personal support through a designated Technical Account Manager 
  • Proactive risk detection and prevention before issues can occur 
  • Faster problem resolution to ensure business continuity

Hundreds of organizations leverage Oracle Cloud Priority Support across the globe. See featured customer use cases and benefits below.

Customer Profile #1: Premier retailer with hundreds of stores in the US; over 200,000 employees.

  • Customer replaced on-premise PeopleSoft with Oracle HCM Cloud and leveraged Oracle Cloud Priority Support for SaaS.
  • Business impact: On-time payroll for 200,000 employees, limited customizations, high application performance, better user experience.

Customer Profile #2: American gaming corporation that owns and operates over 50 casinos and hotels, over 65,000 employees.

  • Customer rolled out ERP and HCM Cloud modules to 47 properties across five countries and used Oracle Cloud Priority Support.
  • Business impact: 650 disparate systems connected to one cloud-based solution which unified the employee and business data, increased productivity, and lowered costs.

Customer Profile #3: Large global publisher with 7,500+ employees in nearly 50 countries; 14+ million users.

  • Customer leveraged Oracle Cloud Priority Support for Oracle CX Service (part of Oracle Cloud CX).
  • Business impact:  Personalized SaaS support experience and quick resolution of issues to successfully serve a multitude of internal brands across ten languages.

Check out the quick two-minute video to learn more about Oracle Cloud Priority Support:

Make the most of your Oracle Cloud investment with Oracle Cloud Priority Support. Learn how Oracle Advanced Customers Services can help.

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