Transform Your Tomorrow, Today
with Oracle Advanced Customer Services

Are you considering a move to cloud to reduce cost? One Oracle customer did and lowered their total cost of ownership by over 97% in just one year!

Are you considering a move to cloud to reduce cost? One Oracle customer did and lowered their total cost of ownership by over 97% in just one year!

Oracle OpenWorld is coming to the Middle East and Advanced Customer Services will be there! This showcase takes place across two days on 11–12 February 2019 at the Dubai World Trade Centre.

Oracle OpenWorld is coming to the Middle East and Advanced Customer Services will be there! This showcase takes place across two days on 11–12 February 2019 at the Dubai World Trade Centre.

At Oracle OpenWorld Europe in London on 16-17 January 2019, Oracle Advanced Customer Services will have experts on hand to discuss and show what cloud technology can achieve, what pitfalls to avoid, and how to successfully transition to the cloud.

At Oracle OpenWorld Europe in London on 16-17 January 2019, Oracle Advanced Customer Services will have experts on hand to discuss and show what cloud technology can achieve, what pitfalls to avoid,...

Oracle OpenWorld comes to Europe and Advanced Customer Services will be a part of it! Register today and use the comments section to send us your thoughts and meeting requests. Our consultants will contact you directly.

Oracle OpenWorld comes to Europe and Advanced Customer Services will be a part of it! Register today and use the comments section to send us your thoughts and meeting requests. Our consultants...

Join featured speakers Phil Helal (Arconic Inc.) and Phil Sidebotham (Oracle Advanced Customer Services) as they provide insight into how to achieve the best SaaS results by complementing it with PaaS, and more. This live webcast with Q&A will be on Wednesday, January 23, 2019 at 8:00 a.m. PT.

Join featured speakers Phil Helal (Arconic Inc.) and Phil Sidebotham (Oracle Advanced Customer Services) as they provide insight into how to achieve the best SaaS results by complementing it with...

Check out the infographic, “Oracle OpenWorld Top 3 Highlights” to learn about downloading session presentations, requesting Advanced Customer Services demos, and more.

Check out the infographic, “Oracle OpenWorld Top 3 Highlights” to learn about downloading session presentations, requesting Advanced Customer Services demos, and more.

Get your copy of the Oracle whitepaper Safe and Efficient Transition of Oracle Databases to Cloud or On Premises for an overview of typical business requirements, benefits, and associated risks, as well as common methodologies and tools to help ease your transition and keep you on the road to success.

Get your copy of the Oracle whitepaper Safe and Efficient Transition of Oracle Databases to Cloud or On Premises for an overview of typical business requirements, benefits, and associated risks, as...

From keynotes to sessions and other learning opportunities at Oracle OpenWorld San Francisco 2018, SaaS was one of the leading topics. Oracle executives outlined the company’s SaaS strategy in their keynotes

From keynotes to sessions and other learning opportunities at Oracle OpenWorld San Francisco 2018, SaaS was one of the leading topics. Oracle executives outlined the company’s SaaS strategy in their...

Many visitors took the opportunity during Oracle OpenWorld 2018 to stop by the Advanced Customer Services table in the Oracle Support Stars Bar. With Advanced Customer Services experts on hand and four informative mini-briefing sessions, customers received guidance on how to make the most of their Oracle environment, gained new insight on how to take the next step in their technology innovation, and discussed what to consider to make a transition to cloud successful for their enterprise. We are happy to make the content of the mini-briefing Sessions available to you today. Please check out the links below to view and download the presentations. On the landing page, just click on the download icon next to the title of your choice. The New Oracle Monitoring and Advisory Service for Applications Unlimited Managed Identity Services: Unifying Access to Cloud and On-Premises Applications Boost Cloud Adoption with Business Help Desk for SaaS Get a Jump-Start with the DevOps Starter Pack Continue the conversation or if you were unable to attend Oracle OpenWorld San Francisco this year, join us at an upcoming Oracle Cloud Day in a city near you. Oracle Advanced Customer Services experts look forward to meeting you there! Please visit our blog regularly for updates, tips, and recommendations. Post any questions in the comments section.  

Many visitors took the opportunity during Oracle OpenWorld 2018 to stop by the Advanced Customer Services table in the Oracle Support Stars Bar. With Advanced Customer Services experts on hand and...

Customers had the chance to attend more than a dozen different sessions, learning more about solutions to address the top challenges businesses like yours face every day. Customers who visited the Oracle Support Stars Bar met with Advanced Customer Service experts who offered advice to help maximize and modernize their existing infrastructure. Customers also experienced first-hand how Advanced Customer Services' flexible solutions support innovation and business growth at 5 different demo stations.

Customers had the chance to attend more than a dozen different sessions, learning more about solutions to address the top challenges businesses like yours face every day. Customers who visited the...

According to a survey in the 2018 Oracle and KPMG Cloud Threat Report, 87% of responding organizations now have a cloud-first orientation. With this incredible growth in cloud adoption, how do Information Security professionals and executives juggle competing priorities like: managing user identities and access? protecting sensitive information? meeting compliance requirements? Find out in this year’s Oracle OpenWorld learning sessions, featuring business leaders like you and cybersecurity experts: Protect Your Business and Your Data with Oracle Managed Security Services [BUS5552] Speakers: Joe Finlinson, Business Applications Technology Director, Intermountain Healthcare Leonid Stavnitser, VP Managed Security Services, Oracle Paul Van Amsterdam, Director, Prudential Secure Your IT Services with Oracle Managed Identity Cloud Services [BUS6732] Speakers: Leonid Stavnitser, VP Managed Security Services, Oracle Mark Wilcox, Vice President, ICSynergy International LP Swapnil Mehta, Managing Director, Cyber Security, KPMG Managed Identity Services: Unifying Access to Cloud and On-Premises Applications [THT6707] Speaker: Phil Sidebotham, Product Management Director, Oracle To see the full list of Advanced Customers Services learning sessions at Oracle OpenWorld, visit oracle.com/goto/acs-oow. We look forward to seeing you there!

According to a survey in the 2018 Oracle and KPMG Cloud Threat Report, 87% of responding organizations now have a cloud-first orientation. With this incredible growth in cloud adoption, how do...

If you are attending Oracle OpenWorld San Francisco this year, stop by the Oracle Support Stars Bar and meet our Advanced Customer Services experts. Learn how our unique experience, skills, and delivery technology can support your Oracle mission-critical environments in the cloud (Iaas/PaaS, OCI, SaaS) or on premises. Stars Bar Hours – Moscone West, 3rd floor Monday, Oct. 22: 10:00 a.m. – 5:30 p.m. Tuesday, Oct. 23: 10:00 a.m. – 6:30 p.m. Wednesday, Oct. 24: 10:00 a.m. – 5:00 p.m. Thursday, Oct. 25: 10:00 a.m. – 2:00 p.m. Visit the Stars Bar to: Talk to our experts about your IT plans and challenges, and lay the foundation for your company’s next step in modernizing your IT environment.   Enter a drawing for a chance to win a selfie drone and other prizes. Attend our mini-briefing sessions and learn about these key support topics: The New Oracle Monitoring and Advisory Service for Applications Unlimited Managed Identity Services: Unifying Access to Cloud and On-Premises Applications Get a Jump-Start with the DevOps Starter Pack Boost Cloud Adoption with Business Help Desk for SaaS We look forward to meeting you at Stars Bar! For more information about connecting with Oracle Advanced Customer Services at Oracle OpenWorld visit: oracle.com/goto/acs-oow.  

If you are attending Oracle OpenWorld San Francisco this year, stop by the Oracle Support Stars Bar and meet our Advanced Customer Services experts. Learn how our unique experience, skills, and...

Whether you attend Oracle OpenWorld 2018 San Francisco for a day or four, you will engage in free-flowing ideas that will help you and your business achieve tomorrow’s business goals, today! Take advantage of the various Oracle Advanced Customer Services learning sessions focused on: How to implement successful best practices with Oracle products and solutions Optimizing your journey to Oracle Cloud Hearing firsthand from Oracle's customers, your peers, on how they have achieved success through our services Click the session ID for more details and add them to your Oracle OpenWorld schedule today! Monday, October 22, 2018 Moving PeopleSoft to Oracle Cloud Infrastructure: A Vale S.A. Case Study [CAS5562] Oracle Cloud Infrastructure: A Proven End-to-End Approach to IaaS [BUS5487] Moving Siebel Loyalty to Oracle Cloud Infrastructure: A Smiles S.A. Case Study [CAS5560] Protect Your Business and Your Data with Oracle Managed Security Services [BUS5552] Siebel CRM Thought Leadership Panel [CAS5743] Seize the Day: Accelerate and Optimize Business Cloud Adoption [CAS5520] Tuesday, October 23, 2018 Break Down Barriers with DevOps to Accelerate Innovation [BUS5494] Secure Your IT Services with Oracle Managed Identity Cloud Services [BUS6732] Oracle Cloud at Customer: Have It Your Way [CAS1468] Wednesday, October 24, 2018 Embrace Oracle Autonomous Database and Accelerate Adoption [BUS5514] Journey to the Cloud: Latin America Customer Success Showcase [CAS4333] Oracle's Applications Unlimited Products are Thriving in the Cloud [CAS5554] The Forgotten Necessities: Complementing SaaS with PaaS [BUS5558] Thursday, October 25, 2018 Insights Into An Integrated HCM Solution: Daimler’s Transformation [CAS6563] Leverage Oracle Cloud Infrastructure, Applications, and Oracle Premier Support [BUS5737] Make the Most of Your Oracle Cloud at Customer Investment [BUS5498] Enterprise Agility with the Siebel CRM Continuous Release Model [PRO5726] In addition to learning sessions, attend our mini-briefings where expert presenters will share tips and best practices, with time for Q&A and the chance to win a prize! To see more details about Advanced Customer Services at Oracle OpenWorld, visit: oracle.com/goto/acs-oow We look forward to seeing you there!    

Whether you attend Oracle OpenWorld 2018 San Francisco for a day or four, you will engage in free-flowing ideas that will help you and your business achieve tomorrow’s business goals, today! Take...

GITEX Technology week begins on October 14 in Dubai. Connect with Oracle Support at the largest technology event of the year for the Middle East and Africa. Oracle Support executives are among the list of attendees, and will spend the week meeting with customers in the region to learn about their business goals and discuss how our industry-leading solutions can accelerate modernizing IT environments and business success.      One executive you may run into while at GITEX is Gary Miller, Senior Vice President and General Manager of Oracle Advanced Customer Services. Gary’s organization, as part of Oracle Support, specializes in providing tailored solutions and modern cloud experience including managed application services on premises and for private, public, and hybrid cloud environments. Connect with us Visit our booth in Hall 5 to meet with our Oracle Support Services experts. Learn more about Oracle’s advanced services by attending the Monday session, Seize the Day: Accelerate and Optimize Business Cloud Adoption with Oracle Advanced Customer Services, at 11:30 a.m. in Hall 8. Stop by our photo booth in Hall 5 for a social media friendly snapshot to remember your GITEX experience.   Oracle Customer Support Services is committed to customer success, innovation, and product solutions! We look forward to meeting you at GITEX. For more information, visit oracle.com/support.  

GITEX Technology week begins on October 14 in Dubai. Connect with Oracle Support at the largest technology event of the year for the Middle East and Africa. Oracle Support executives are among the...

Moving your IT infrastructure to the cloud is a first step towards transforming your entire enterprise system to a modern environment. In order to embrace all the advantages of the cloud, it is essential to have a strategy with a comprehensive approach towards digital transformation. During GITEX Technology Week (Dubai, 14-17 October 2018), meet with Oracle Advanced Customer Services to help get you started with preparing your business for cloud success. Attend our dedicated speaking session on 15 October, (Hall 8 starting at 11.30 AM) which will address common challenges and solution strategies for adopting a cloud infrastructure. Session Title: Seize the Day: Accelerate and Optimize Business Cloud Adoption with Oracle Advanced Customer Services In this session you will learn about functional services offered by Oracle Advanced Customer Services, such as Mission Critical Support for SaaS, to help IT and business leaders readily adopt the cloud and maximize their Oracle investments. You will hear about: Strategies to address common challenges including change management in a SaaS and PaaS environment. Recruitment, development, and retention of cloud functionality and technical skills to support your business in the cloud. Business processes that are integrated in hybrid cloud scenarios spanning multiple cloud and on-premises workloads. Speaker- Nigel Payne While at GITEX, you can also stop by booth #5 in Hall 5 (see map to find us) to speak with one of our experts. We welcome the opportunity to meet you and discuss how Oracle Advanced Customer Services can help solve your key business challenges and transform your tomorrow, today. For more information, visit oracle.com/support. We look forward to seeing you at GITEX 2018.  

Moving your IT infrastructure to the cloud is a first step towards transforming your entire enterprise system to a modern environment. In order to embrace all the advantages of the cloud, it...

According to Gartner, by 2025, 55% of large enterprises will successfully implement an all-in cloud SaaS strategy. Whether you are in the planning or execution stages of transforming your business to cloud, Oracle Advanced Customer Services can help. Attend these Oracle OpenWorld learning sessions to hear how our experts help IT and business leaders accelerate cloud adoption, proactively manage SaaS integrations on PaaS and IaaS, and more. Check Out These #OOW18 SaaS-Focused Sessions: Seize the Day: Accelerate and Optimize Business Cloud Adoption [CAS5520] Speakers: Donna Graham, Manager, Corporate Applications, Arconic Inc. Phil Sidebotham, Product Management Director, Oracle The Forgotten Necessities: Complementing SaaS With PaaS [BUS5558] Speakers: Phil Helal, Director, Enterprise Applications, Arconic Inc. Srivatsan Santhanam, Senior Director, Managed Cloud Services, Oracle Prashant Simha, Senior Director, ACS Service Delivery, Oracle Boost Cloud Adoption with Business Help Desk for SaaS [THT6705] Speaker: Phil Sidebotham, Product Management Director, Oracle To see the full list of Advanced Customer Services learning sessions at Oracle OpenWorld, visit: oracle.com/goto/acs-oow We look forward to seeing you there!

According to Gartner, by 2025, 55% of large enterprises will successfully implement an all-in cloud SaaS strategy. Whether you are in the planning or execution stages of transforming your business to...

Transitioning to the cloud. The subject that is top of mind for most IT leaders and business owners who are looking to modernize their existing infrastructure. What we already know is that a cloud infrastructure can help provide the agility needed to support business change faster and cheaper, and offers the opportunity to refocus resources on the strategic aspects critical to your business. The move to the cloud, however, is only part of the solution to modernizing your business environment. The transition includes ensuring a smooth lift and shift of all your applications with no change in business processes. This is not always an easy task and Oracle Advanced Customer Services can help. Watch now the webcast, “Do More for Less by Moving Your Oracle Applications to the Cloud” to learn how we help customers transition to a modern day operational support model for peak, consistent performance of their applications. WATCH NOW! To learn more about Advanced Customer Services, visit: oracle.com/acs  

Transitioning to the cloud. The subject that is top of mind for most IT leaders and business owners who are looking to modernize their existing infrastructure. What we already know is that a cloud...

In a recent survey, Unisphere Research found that most IT-related time and money is going to the support of existing on-premises or legacy systems, with six in ten respondents saying “the amount of resources going into legacy maintenance is hurting their organizations’ competitiveness.” How much time and money are you investing in: Adequately meeting business demands Thriving in a hybrid-cloud environment Ensuring security and compliance Moving to the Cloud One of the key ways that organizations solve this challenge is to move from their legacy on-premises systems to the cloud, taking advantage of the flexibility and agility that it offers. However, moving to the cloud is only part of the solution—you must manage your applications effectively. This is where Oracle Advanced Customer Services can help. Modern Managed Applications Services Our experts can create a custom plan for you that will not only help you transition to the cloud, but will do so with minimal, and in some cases no, change in your current business processes. And once you are there, our solutions will provide: Reduced applications TCO of up to 30% ITIL-based end-to-end lifecycle management for minimized downtime and improved performance Industry-leading applications availability SLAs and disaster recovery support Customers who leverage Modern Managed Applications Services: Capitalize on the latest technology advancements Beat competitors through accelerated innovation Maximize applications ROI A Customer's Experience “Essilor moved our Oracle Applications Unlimited to Oracle Cloud Infrastructure (OCI) in 2017 and we have realized many benefits. Elastic environments enable us to be more agile and flexible. We’ve improved our productivity—we get more done with less people and resources and we focus on innovation. ... Oracle Advanced Customer Services running Applications Unlimited on OCI is the right solution for Essilor.” - Ajit Barsode, Director IT, Essilor of America Are You Ready to Take the Next Step? Learn more about how Advanced Customer Services, Managed Applications Services can help free you to focus on your real business priorities, at: oracle.com/acs  

In a recent survey, Unisphere Research found that most IT-related time and money is going to the support of existing on-premises or legacy systems, with six in ten respondents saying “the amount of...

GITEX Technology Week, scheduled for 14-17 October 2018, is the largest technology event of the year in the Middle East and Africa. Oracle is among the world-famous industry names exhibiting at this must-attend trade show. If you are looking to develop business partnerships and see the latest technology and solutions firsthand, GITEX is for you! Meet Oracle Support at GITEX and get answers and solutions. Learn how to get more from your Oracle Premier Support investment with proactive tools that can help increase your return on investment, reduce total cost of ownership, and mitigate risk. Unleash the power of your Oracle solutions with industry-leading expertise and tailored support from Advanced Customer Services. If you are looking to modernize your existing infrastructure, our solutions will support your technology innovation and accelerate adoption of the latest SaaS applications and cloud platform technologies. Meet with us to discuss safeguarding your data, outsourcing administrative tasks, and ensuring continuous optimization of your mission-critical environments. You can also learn more about Oracle Applications Unlimited and how it provides you with continuing product enhancement and ongoing support for your existing investment—through at least 2030. Oracle Support is committed to customer success, innovation, and product solutions. Stop by booth #5 in Hall 5 (see map to find us). We welcome the opportunity to meet you and discuss how we can help solve your key business challenges and transform your tomorrow, today. For more information, visit oracle.com/support. We look forward to seeing you at GITEX 2018.

GITEX Technology Week, scheduled for 14-17 October 2018, is the largest technology event of the year in the Middle East and Africa. Oracle is among the world-famous industry names exhibiting at...

Changing markets. Increasing competitive pressures. Evolving business. All these needs are placing greater pressure on IT to adopt cloud services for more and more of their workloads. At Oracle OpenWorld San Francisco 2018, learn how Oracle Advanced Customer Services can transition your data and applications to an Oracle Cloud IaaS environment and manage them there at a lower cost. Experience increased business flexibility and improved efficiencies. Check out these #OOW18 Oracle Cloud Infrastructure-focused sessions: Oracle Cloud Infrastructure: A Proven End-to-End Approach to IaaS [BUS5487] Speakers: Sanjay Anne, Sr. Director, Product Development, Oracle Suraj Krishnan, Sr Director, ACS Global Expertise Center, Cloud Engineering, Oracle Moving Siebel Loyalty to Oracle Cloud Infrastructure: A Smiles S.A. Case Study [CAS5560] Speakers: Ana Paula Mussel, ACS Customer Management Director, Oracle Tulio Oliveira, COO, Smiles Thiago Santos, ACS Applications & Cloud Senior Manager, Oracle Moving PeopleSoft to Oracle Cloud Infrastructure: A Vale S.A. Case Study [CAS5562] Speakers: Ana Paula Mussel, ACS Customer Management Director, Oracle Mirela Siani, General Manager, VALE To see the full list of Advanced Customers Services learning sessions at Oracle OpenWorld, visit: oracle.com/goto/acs-oow We look forward to seeing you there!

Changing markets. Increasing competitive pressures. Evolving business. All these needs are placing greater pressure on IT to adopt cloud services for more and more of their workloads. At Oracle...

If you are attending Oracle OpenWorld 2018 in San Francisco this October, we invite you to connect with us and learn more about how Oracle Advanced Customer Services can help you and your business.

If you are attending Oracle OpenWorld 2018 in San Francisco this October, we invite you to connect with us and learn more about how Oracle Advanced Customer Services can help you and your business.

What Is Your Cloud Game Plan? This is the “million-dollar question” leaders face when investing in the cloud solutions they rely on to transform their business and stay ahead of the competition. Some leaders choose to self-manage their solution and need just a little support Others partner with a trusted advisor to plan and manage it with them And some leverage experts to handle all the planning, transition, and management, freeing their business to focus on core priorities Bridging the Cloud Skills Gap If you are considering a move to a cloud or hybrid-cloud solution, you may face a skills gap. Cloud infrastructure and applications ranks amongst the top 3 IT skills gap areas, according to a CompTIA research report that surveyed 600 IT and business professionals.1 Are you prepared to bridge this gap? Transform Your Tomorrow, Today Backed by an army of 6,500+ technology experts around the globe, Oracle Advanced Customer Services can help you develop a winning game plan, based upon your unique needs and business requirements.   Whether you are maintaining an existing on-premises system, or moving to a public cloud, private cloud, or hybrid solution, the Oracle Advanced Customer Services portfolio is designed to enable your success.         1Assessing the IT Skills Gap, CompTIA, 2017

What Is Your Cloud Game Plan? This is the “million-dollar question” leaders face when investing in the cloud solutions they rely on to transform their business and stay ahead of the competition. Some...

Addressing the GDPR requires a coordinated strategy involving different parts of your organization, including legal, human resources, marketing, security, and IT. Because of this complexity, you need a clear strategy and action plan to address the GDPR requirements.

Addressing the GDPR requires a coordinated strategy involving different parts of your organization, including legal, human resources, marketing, security, and IT. Because of this complexity, you need...