Oracle Lifetime Support and WebLogic Server

This won't be a particularly technical blog entry but I suspect interesting to many existing WebLogic Server users. I noticed the other day that we finally merged the support statements from BEA for WebLogic products into the formal Oracle Life Time Support statement that is used for all Oracle products and published it on Oracle.com. This re-iterates the same policy that BEA had but formally stated from Oracle and changes terminology/taxonomies to the Oracle world. Check it out here:

http://www.oracle.com/support/library/brochure/lifetime-support-technology.pdf

The ones of interest of course are where a lot of folks are installed on - WebLogic Server 8.1 - and where many are in the midst of moving to and uptaking - 9.x, 10.x and our latest 10.3. All of these maintain the same dates that were communicated prior to acquisition from BEA. The list includes both the WebLogic and the AquaLogic product line so check it out and see that it meets your expectations.

Note how the terminology has changed to Premier, Extended and Sustaining taxonomy for support types based on where a product is in its lifecycle. In general, for products in Premier Support (the first 5 years of their lifetime from general availability where you are paying support), Premium Support consists of:

- Major product and technology releases
- Technical support
- Updates, fixes, security alerts, data fixes, and critical patch updates
- Tax, legal, and regulatory updates
- Upgrade scripts
- Certification with most new third-party products/versions
- Certification with most new Oracle products

For the next three years products licensed by customers move into Extended Support which has these characteristics:

- Major product and technology releases
- Technical support
- Updates, fixes, security alerts, data fixes, and critical patch updates
- Tax, legal, and regulatory updates
- Upgrade scripts
- Certification with most existing third-party products/versions
- Certification with most existing Oracle products

Finally, products go into Sustaining Support which has these characteristics:

• Major product and technology releases
• Technical support
• Access to OracleMetaLink/PeopleSoft Customer Connection/ BEA eSupport Portal/BID Portal
• Fixes, updates, and critical patch updates created during the Premier Support stage
• Upgrade scripts created during the Premier Support stage

Sustaining Support is generally available for as long as you license your Oracle products

One question I get asked repeatedly as people now are looking at these and other support dates and starting to plan out their upgrade strategy is: What WebLogic Server version should I upgrade to? Great question! I will put out another blog entry over the next couple days to talk about the considerations one has to deal with as most folks understand it is a more complex question than you might imagine when you take into account many WebLogic customers run not just custom Java applications but third party applications from ISVs, ourselves (Oracle), AquaLogic and so on.

Comments:

Hi, I need to know how Weblogic servers are typically clustered. We’ll be running a two node highly available Weblogic cluster in a single datacenter (2 x HP DL380 G6 servers) with a single DR node in a remote datacenter. In terms of IP addressing, we typically team (for failover) two NICs per server for PRODUCTION traffic and have dedicated NIC for backup and one for iLO (Integrated Lights Out remote management). Do the server require any additional IP addresses for cluster or heartbeat communication. In addition where would we deploy the WebLogic administration server and how would this be made resilient? Kind regards, Paul Mobile: 07817909417

Posted by Paul Flood on February 23, 2010 at 06:55 PM PST #

Great Idea

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