Friday Jun 24, 2016

OAUX team attends OHUG Global Conference 2016 – 10th anniversary of team’s presence

By Jeannette Chadwick, Oracle Applications User Experience

The Oracle Applications User Experience (OAUX) team marked its 10th anniversary of attending Oracle’s HCM Users Group (OHUG) conference in New Orleans in June. OHUG  provides Oracle users with insight into Oracle E-Business Suite, PeopleSoft, HCM Cloud, and Taleo applications. Every year, members of the OAUX team hop on a plane to connect with HCM customers and partners. 

Oracle also made some exciting announcements at the OHUG conference about products in which the OAUX team’s user experience designs directly influenced the application.

During the Oracle keynote “What's New and What's Next,” Gretchen Alarcon (@GretchenA), Oracle Group Vice President, HCM Product Strategy, announced the new My Volunteering application in Oracle HCM Cloud, under Worklife Apps and HR Helpdesk. In the My Volunteering application, employers can engage with their employees by tracking their volunteering efforts and charitable contributions.



After the keynote, Aylin Uysal (@aylinuysal), Senior Director, HCM User Experience, demoed highlights in the Oracle HCM Cloud user experience. She talked specifically about how Oracle Cloud Applications are designed with mobility in mind. With Release 11, she said, the OAUX team has invested a tremendous amount into the Oracle HCM Cloud user experience. 


Photo: Gozel Aamoth

After the conference, Uysal said in an email, “I was super excited to share how we made our HCM product simple and 100% consistent across all the roles and processes. This is a great milestone for us. Our audience was also very pleased to hear and see our user experience investment. They were pleased to see a product that was designed to embrace multiple generations working in the workforce today and in the future."

Thao Nguyen (@thaobnguyen), who is part of the AppsLab, the OAUX emerging technologies team, also co-presented with Uysal. Nguyen, Director, Research & Design, demonstrated Oracle’s voice integration with Oracle HCM Cloud through the use of an Apple Watch. 


Photo: Gozel Aamoth 

After the conference, Nguyen said in an email, “OAUX mobile experiences to increase user participation resonated with attendees, especially concepts like time entry on desktop, mobile, and smartwatch.” 

The OAUX team also held its traveling usability lab at the conference. This was an exclusive two-day event, scheduled in advance by invitation only. Sixteen OAUX staff members ran the usability lab, which hosted six one-on-one activities and a group design jam – the first of its kind! A total of 66 participants representing 49 different companies worked with us during the two days. 

Erika Webb (@erikanollwebb), Director, User Experience, and Laurie Pattison (@lsptahoe), Senior Director, User Experience, hosted an innovative user research method called a design jam. In a design jam, participants are encouraged to think outside the box and work with an Oracle designer to brainstorm on an idea.  In this particular 2-hour activity, participants used different art supplies to create a user story and design centering on personal assistant technologies. This was an opportunity to help drive the design of an Oracle HCM Cloud application, through the minds and eyes of our customers and partners. 


Photo: Gozel Aamoth

There’s nothing more satisfying than a few words of encouragement, especially when piloting a new user testing methodology. We were thrilled to hear words of praise from one customer: 



Photos: Jeannette Chadwick

We know that schedules can get hectic (especially at a conference!), so we are very thankful that our customers and partners were able to take time to sit down with our usability engineers and provide exceptional feedback on our latest concepts and designs. It is so exciting to work with new users, as well as see familiar faces who have previously worked with our team

One long-time advocate and customer was so excited about her session that she let everyone know:



We had such a fantastic time in New Orleans and received wonderful and useful feedback. If you’re interested in learning more about this event, and for a better understanding of the design jam experience, check out this blog by Erika Webb: Design Jam in 2 hours: Report from OHUG.

Stay Connected

Follow us on OAUX social media channels at Facebook, Twitter and LinkedIn to stay up to date with the OAUX team. We are constantly sharing new opportunities to get involved and provide feedback, and we’d love to hear your thoughts. 

We look forward to seeing you at future events including Oracle OpenWorld  2016 this September. Join us for an exclusive lab tour  of Oracle’s state-of-the-art Cloud UX Lab, in a usability feedback session, or both!


Wednesday Jun 08, 2016

Building a "smart office" with today's emerging technology

Wednesday Jun 01, 2016

Millennials, Oracle’s Modern CX conference, and the future of work

By Sarah Smart, Oracle Applications User Experience

To delve into the future of work and consider ways to move forward with changes facing sales, marketing, and service, , Oracle hosted the Modern CX Experience conference in Las Vegas at the MGM Grand in April. Jeremy Ashley, GVP, Oracle Applications User Experience (OAUX), brought along several members of his team for lab testing, a thought-leadership session, and a panel with students at the University of Nevada-Las Vegas.

Ashley’s session covered how current transitions in the industry and trends in the emerging workforce are shaping the next generation of user experiences in the Oracle SalesCX cloud. The session also discussed the future of enterprise experiences that capitalize on emerging technologies including wearables, the Internet of Things, and how they transcend both our work and personal lives. 

“I think the attendees enjoyed his content,” said Jake Kuramoto, Senior Director of the AppsLab, the OAUX Emerging Technologies team. 

Later in the week, the panel with students from UNLV featured Rebecca Wettemann, of Nucleus Research, Kuramoto, and Killian Evers, Vice President, OAUX for Sales. The focus of the panel was to address UNLV students’ (Millennials!) perspectives on navigating their future in an evolving work world. 

“The panelists were very engaged and had a lot of interesting feedback,” Kuramoto said. “We don’t often get access to their demographic, so from a research perspective, it was eye-opening.”

UNLV students sit on a panel about the “Future of Work.” 

For the first time ever, Modern CX included the Oracle onsite usability lab, where attendees contributed and influenced application design and direction by offering feedback and test-driving next-generation Oracle applications. 

Hungry for more?
Want to know how to stay modern, and keep up with the latest releases of the Oracle Applications Cloud? Check out Release 10.

Find out more about the big picture on Forbes.com’s OracleVoice.

Teaching old(er) emerging-tech dogs new tricks

The OAUX team harnesses the power of augmented reality and visualizations to bring contextual info to users

By Sarah Smart, Oracle Applications User Experience 

The terms “augmented reality” and “visualizations” have meaning to the OAUX team because we’ve been building initiatives around them. But what do those terms mean for customers and partners, and how do they affect our view of emerging technology? Put simply, both technologies are about context — seeing information in a relevant, actionable way — and we know that when we have context, we have engagement, and when we have engagement, we have participation, which is essential for enterprise applications.

Augmented reality
Augmented reality (AR) first needs to be distinguished from virtual reality (VR). “People won’t be wearing headsets all day, just for short periods of time when they can use very particular tools to take advantage of that 3-D space and be able to understand and manipulate information,” said Jeremy Ashley, GVP, OAUX. For one, AR can be on much more often because you can still see your actual world; you’re just adding to it with informational overlays. “That is much more useful on an enterprise basis,” he said.

Not just a wearable, an IoT initiative, or an invention ripe for social mockery, Google Glass again was one of the first augmented reality (AR) concepts. Jake Kuramoto, Senior Director with the AppsLab, the OAUX emerging technology team, became interested when early iPhone apps brought the idea to the device’s camera. “Prior to that AR was simply inaccessible to the average person,” he said. “The ability to use a smartphone’s camera to ‘try on’ clothes, ‘see’ new furniture in your home, overlay historical information on a vista, or — my favorite — translate a sign in real time opened up a whole new interaction paradigm for users.”

The problem? It’s a bit awkward for users to hold their phones up to see that overlay. Then along came Glass. “I remember our excitement post-Google I/O in 2012 and feeling like a kid on Christmas when our team received our first Glass Explorer unit in 2013,” Kuramoto said. Overlaying AR directly in front of your eyes and keeping your hands free was a big improvement, one that still serves important use cases in enterprises like supply chain, medicine, training, and military.

As part of the AppsLab team’s early investigation into AR, they built a Sales Cloud demo app for Glass to showcase how the hands-free features could help sales reps on the go, an inventory use case, and easy consumption of notifications as well as performing actions from Cloud Applications, such as completing Taleo interview evaluations. As AppsLab research into AR deepens, the team continues to show Glass demos and uses it as the go-to device for hands-free AR and navigation.


Lucas Jellema, AMIS & Oracle ACE Director (left), Anthony Lai, Oracle (center), Jake Kuramoto, Oracle (right) at OOW 2015 during the OAUX strategy day.


The AppsLab guys aren’t the only folks demoing AR use cases. Anthony Lai, Senior User Experience Architect, also of the Appslab team, used Myo  at Oracle OpenWorld 2015 to attract attention from partners and customers. The device goes on the arm of the user and detects muscle contractions, so Lai and his team used Myo to control a car driving around a track at the OAUX Exchange. 

Once attendees were hooked, they could use an AR app that overlaid relevant information on a camera image to navigate the Exchange. They could choose a topic they were interested in, and the app highlighted the booths related to it.

“Many companies make their own device — like Microsoft Halo, Oculus Rift — and we have so many different headsets, like Google Cardboard,” Lai said. “We started looking at the [AR] area and wondering how to do something for OpenWorld.” 

The enterprise use cases might seem obvious: A user searches for an object, for example, and an app tells them how to navigate to it in the warehouse and then proceed with a shipment. “We’re focusing on seeing how we can use all of these things to increase efficiency in the enterprise context,” Lai said.

Another aspect way to explore the impact of AR on the enterprise is via an Oracle Design Jam of finding enterprise use cases is the design jam. Laurie Pattison, Senior Director for User Experience, held an AR design jam to figure those out. “We think AR tech is cool,” she said. “We’re seeing use cases in warehouse management and maintenance, retail (you could look at your stock and scan).” 

It’s about figuring out how the enterprise user is going to gain intelligence from your many machines and devices chatting with each other. AR embedded into your own hardware or device is one way to present that info in context as it comes through the environment — the right time on the right device in the right place. This makes it more engaging for users, and as we know, engagement equals participation.

Getting fellow Oracle employees into the right AR mindset was a big goal of the jam, too.
“It’s about educating Oracle employees to think about what the next thing is and get embedded in it,” Pattison said.

The most productizable ideas — good candidates for minimum viable product — will have the chance to get some code behind it and become a working demo, which can speed the way to product. “A working demo is worth a thousand enhancement requests,” she said.


Design jam T-shirt, complete with augmented reality

Pattison expects AR to show up in quite a few products, especially since its use cases tie so closely to work happening with IoT, in which Oracle has made a huge investment via IoT Cloud (announced at OpenWorld 2015). Her team is planning an IoT Cloud hackathon in May, when she’s expecting to see solutions that display information in context. Oracle is also closely monitoring and solving for a few issues with AR: how to integrate and get relevant data and also how the tech actually senses where you are, what you do, and what you’re looking at.

Visualizations
A visualization is simply a way of viewing your data — maybe a chart, a graph, an illustration. “The way it’s telling you the story in a report is built into the report itself,” Ashley said, “going beyond figures and relationships, maybe using metaphor, to illustrate comparison and difference and what it means.”

Visualizations should also be simple as pie (although not necessarily as beautiful as the ones in a bakery window). “A large part of the user experience is how quickly anyone can look at any info and assess and take action on it,” Ashley said. “A bad visualization might need a significant amount of education or a long time spent looking at it, and it could be interpreted by the average user in a lot of ways.” 

But you don’t have to wait for this technology, already a Big Data buzzword. “This is here,” said Thao Nguyen, a director with the AppsLab. “Everybody is expecting visual interfaces. We don’t do command lines these days.”


A sunburst visualization in Oracle Sales Cloud

While a handful of special customers might be more comfortable looking at tables of data, most feel better with a chart or graph. And although some might want to dive deep into granular data, others just want to see the general state of their business or organization. Visualizations can help users access that data and make sense of it, to identify trends and patterns, because humans are wired to understand things visually. “No one has to teach me how to see, but someone has to teach me how to read,” Nguyen said.

There are a few levels of thinking inherent in visualization technology: (1) What is the information? (2) Why is the information there? (3) What should I do about the information? And (4) What is the result of that action? Visualization enhances the last two levels. “Where the actual visualization assists is in the consumption of information and actions that can be taken from there,” Ashley said. “All of those come down to productivity and thinness of experience (how quickly you go from having an intent to taking an action).”

Wondering what’s next?
Keep tabs on all of Oracle’s emerging tech initiatives on this new page from the AppsLab team. Don’t forget to read our earlier emerging tech posts on devices and input.


Oracle Partner Network invites OAUX along to HCM Cloud, ERP Cloud summits

By Sarah Smart, Oracle Applications User Experience 

The Oracle Applications User Experience (OAUX) team did some sharing and some showing off recently during a special event for the Oracle Partner Network at Oracle Headquarters in April. OAUX team members showed forward-looking product demos with members of the Oracle Partner Network at a global HCM & ERP Partner Summit.

Sona Manzo, vice president, Oracle HCM Solutions, Hitachi Consulting, took the main stage on the first day to talk about the UX journey she has taken Hitachi on in its Oracle HCM Cloud practice.



At the end of the day, 300 partners attended an interactive expo with the OAUX team, discussing and demonstrating the present and future of the Cloud capabilities at stations dedicated to HCM, CX, ERP, and more. 

“The UX team gave partners a glimpse of the future when they walked into the ‘Smart Office,’ which shows how user experience is immersive and well beyond the borders of screens,” said Jonathan Vinoskey, Director, Oracle HCM Cloud Enablement.

The aim of the event was to show how the themes of simplicity and mobility are guiding the roadmap for the Oracle Applications Cloud user experience. Partners saw how the user experience moves consistently across devices to make the learning curve disappear while boosting participation and productivity for all users. They also saw emerging technology, such as wearables and the Internet of Things, integrated into the future of the Oracle Applications Cloud in special concept demos.

“The partner attendees who visited the demo stations were very much engaged and interested in what was being shared,” said Andrew Gilmour, , a member of the OAUX Education & Outreach team.

On the second day, Aylin Uysal, Senior Director, Oracle Human Capital Management User Experience, and Greg Nerpouni, Senior Manager, Cloud UX Extensibility, showed how the user experience and extensibility tools can help Oracle partners grow their business. Extensibility and administrative personalization includes a range of tools, and partners learned not only a simplified approach for rebranding the applications to match a company’s culture and image, but also more advanced extensibility features, such as page-level admin personalization and extension and even building their own simplified cloud applications in platform as a service (PaaS) and integrating it with their cloud applications using PaaS4SaaS.


“Oracle alliance managers have been commenting how keen the partners were to continue their journey now that they see the prospect of more satisfied customers, faster user adoption, and increased business,” Vinoskey said.

Want to learn more?

Check out our page for Oracle partners. Here you’ll find user experience guidance and tools to make your job easier, like UX updates for the latest releases, our UX strategy ebook, and specialist roles. 

Tuesday May 31, 2016

The Product Usability Testing Lab is Springing into Summer

By Geet Singh, Oracle Applications User Experience

The Oracle Applications User Experience Customer Engagement team has had a busy few months! We have been on the road starting with HCM World in Chicago in the first week of April. Following that we were in Las Vegas hosting usability feedback sessions at COLLABORATE 2016. After a bit of breather, we were back in Las Vegas at the Modern Customer Experience co-located conferences, at the end of the month. We ran more than 100 individual feedback sessions across the three conferences. Each one of our sessions was packed and we even had a waitlist! Our customers and partners participated enthusiastically and spread the good word among their colleagues. Session participants got a sneak preview of upcoming Oracle Cloud application releases and were excited about what they saw. We received great insights and comprehensive feedback about their user experience while using our applications.

All our onsite lab participants were kind enough to give up an an hour (or more!) of their time to spend with our usability engineers. We know that conferences have packed schedules and keeps participants busy! Everyone wants to attend sessions, network with colleagues and industry members, and learn more at the demo booths. Our customers and partners did a great job of balancing their conference commitments and participating in our usability feedback sessions. We are thankful for their commitment.


Apart from testing Oracle Cloud applications, The AppsLab (@theappslab) was also present at each of the conferences! As usual they added the "cool" quotient to our team by hosting focus groups on Bots, obtaining feedback on what conference attendees thought of Virtual Reality, showcasing emerging technologies including wearables, and wowing students from the University of Nevada – Las Vegas with the future of work. You can read all about their adventures here.


It is almost the start of the summer but we are not slowing down yet! We are busy preparing for OHUG 2016 and planning our next few conferences coming up this year. If you have not participated in a feedback session with us yet, this is your opportunity! Follow us on our social media channels including Facebook, Twitter and LinkedIn. We post new opportunities to get involved with our team.

We look forward to seeing you at our next event.

Thursday May 26, 2016

Let’s Get Down to the Big Easy for the 2016 OHUG Global Conference!

By Jeannette Chadwick, Oracle Applications User Experience

The 2016 OHUG Global Conference will take place in New Orleans, featuring more than 150 educational sessions consisting of speaker tracks divided among Oracle’s core product lines. The conference is expected to draw a crowd of over 1,500, providing attendees with an excellent platform to both expand their networks, and to discuss challenges, opportunities, and insights with like-minded industry professionals.


This year we are bringing something new to the conference! It is a unique opportunity to participate in a Design Jam and drive the design of an Oracle HCM Cloud application. A design jam is the time to bring out your creativity and innovative thinking and develop something that is useful.

Participants are encouraged to think outside the box and work with an Oracle designer to create an idea you would like to see in an Oracle HCM product. You will be working in groups and will have to pitch your idea to the judges in the end. Participants will be briefed on the activity and the judging criteria. For more information on the past design jams, check out our Apps UX Innovation blog. Make sure you choose the Design Jam option when you sign up!


Attend a session with Aylin Uysal (@aylinuysal), Senior Director, HCM User Experience and Thao Nguyen (@thaobnguyen), Director, Research & Design to learn more about how Oracle HCM Cloud User Experiences is designed for work styles across devices. Learn how we are addressing mobility by delivering the best user experience for each device as you access your enterprise data in the cloud. At Oracle, we design the user experience so that the right amount of information appears on each device — whether it’s a laptop, tablet, smartphone, or smartwatch. In this session, we’ll also talk about the future of enterprise experiences and the latest emerging trends we see in the consumer market.   


     Thao Nguyen           Aylin Uysal

Topic: Oracle HCM Cloud User Experiences: Designed for Work Styles Across Devices  
Date: Tuesday, June 7, 2016
Time: 11:00 a.m — 12:00 p.m.

Our onsite usability lab will be up and running and we invite you to join us in one of our usability feedback sessions to test the Oracle HCM Cloud applications. Participating in a feedback session is a great way to get a peek into future releases of Oracle HCM Cloud applications. Pre-Registration is required so sign up and get involved at the OHUG Global Conference 2016 today! The Oracle Applications User experience team is excited to host an onsite usability lab, present a session and offer you much more at the OHUG Global Conference. We look forward to seeing you there.

Sign up today because spaces fill up quickly!
Date: Tuesday, June 7, and Wednesday, June 8
Time: Sessions will be conducted throughout the day
Location: Room Celestin F, Hyatt Regency New Orleans
Sign-Up: Pre-registration is required. Sign up here


Never participated in a usability session before?
Check out the video to hear what Oracle customers and partners have to say about their experiences. To learn more about our team��s presence at the future events, please visit UsableApps.

Wednesday May 11, 2016

Partners: Take these Steps to Build UX Competency for the Applications Cloud

By Misha Vaughan, Oracle Applications User Experience

For partners who want to know how to help increase their readiness on the Oracle Applications Cloud user experience, the Oracle Applications User Experience (OAUX) team’s Greg Nerpouni recently delivered a great video update.



What do you need to know from a product perspective? 
- Oracle has developed user experience (UX) focus areas for the Applications Cloud products. 
- If you learn where Oracle is investing, you can develop a position for yourself and your company that takes advantage of the investment. 
- Learn more by taking this course on the  the UX specialist role.

What do you need to know from a UX tools perspective? 
- You can change the look, the data fields, the work flow, and the analytics – all without writing custom code, just using the native tools for configuring the cloud.
- Learn more by taking this course on the the extensibility specialist role.
- You can extend the cloud with what’s unique to your industry or your customers’ business and still maintain a great user experience with PaaS4SaaS.
- Check out the UX Rapid Development Kit .

The Big Picture
If you haven’t already, it’s time to start thinking about building in a user experience competency for your team – this is training for someone whose job it is to digest the Oracle story on user experience and who can help set strategy and take advantage of the investment. 

Monday May 09, 2016

Oracle HCM World 2016 includes ‘one of best sessions we ever had’

By Sarah Smart, Oracle Applications User Experience

Oracle unveiled Release 11’s Oracle HCM Cloud user experience at this Chicago conference in April – and we are very excited about it here on the Oracle Applications User Experience (OAUX) team.  Look at this tweet from an Oracle customer: 




There were more great tweets. These next two are from industry analysts, who make it a priority to study Oracle products critically. 

tweet by Mark Smith

tweet by Holger Mueller

The OAUX team’s second onsite usability lab of the year was up and running April 6-7 at conference. This is where we ran testing on the applications user experience, held customer advisory boards, and gave presentations. As usual, our labs enjoyed a mix of attendees from both the partner and customer community. We ran both individual testing sessions as well as group format sessions. More than 90% of participants said they were new to the world of user experience.

usability lab
Well-attended sessions were the icing on the usability lab cake.
Photo: Gozel Aamoth


Aylin Uysal, Senior Director, Human Capital Management User Experience, tested individual flows and ran focus groups for future Oracle HCM Cloud user experience enhancements. 

During her session presentation, she highlighted the key points of Oracle HCM Cloud Release 11 highlights, including consistency across professional roles. “We have 100% consistency across all of the roles and flows in HCM Cloud with R11,” she said. “They were happy to hear that.”  A few smartwatch use cases were also very well received. “We had one of the largest attendances and a very engaged crowd,” Uysal said.

Jake Kuramoto, Senior Director with the AppsLab, the OAUX emerging technologies team, also gave some demos in tandem with Uysal. “They really enjoyed the [Amazon] Echo Time and Benefits demo,” he said. “Several people in the front rows, who I could easily see, were visibly surprised and had looks of awe on their faces.”

“I should have taken a photo of their facial expressions. It was pretty awesome,” Uysal said.

“It was probably one of the best sessions we ever had,” she said. “Jake and I changed our presentation format a little. I focused on the product story; Jake talked the future. It was a pretty clear message.”

Even the Q&A session at the end was a success. “Although we went over time, most people stayed until the end,” Kuramoto said.

Want to read more?
Check out the big-picture story on the Oracle HCM Cloud roadmap on Oracle’s platform on Forbes.com, OracleVoice. 
Catch up with Release 10 if you’re not up to date.


Friday May 06, 2016

Smart user experiences: Machine learning and the future of enterprise applications

By Bill Kraus, Oracle Applications User Experience

Self-driving cars, drones that will deliver packages to our doorsteps, household robots that express emotion, and even the fear that runaway artificial intelligence will enable machines to enslave us and become our overlords – these examples of machine intelligence demonstrate how science fiction is rapidly becoming science fact. But while this all makes great fodder for Internet memes, why should you care? How could machine intelligence affect your bottom line in the enterprise world?

To answer this question, the Oracle Applications User Experience (OAUX) team has been exploring ways to leverage  machine intelligence as part of our Glance, Scan, Commit design philosophy and strategic user experience themes of Simplicity, Mobility, Extensibility, which are already changing the way you do your work.  

But first, we need to make a distinction between the underlying technology, and the way we interact with it. The combination of machine learning – where computers can learn without being explicitly programmed,  and Big Data – massively large datasets that can be analyzed to reveal subtle but significant patterns and trends, has dramatically enhanced our ability to build systems that recognize, classify, and analyze the world around us. This approach is currently being used for everything from facial recognition to online shopping recommendation systems. 

As interesting as this advancement is, its potential can only be truly leveraged through an intuitive, contextual user experience that anticipates a user’s needs and goals –  something we are calling smart user experiences. A smart user experience is not tied to any particular underlying technology, but rather uses whatever technology is appropriate, regardless of whether it is the tech du jour, to create a user experience that just works.

Focusing on the technology alone misses a critical point that is often overlooked – no matter how ”cool” or cutting edge a particular technology is, its ultimate utility comes from how easily we can integrate it into our daily routines. In fact, many of the technologies that have transformed our lives have done so because they have made access to technology easier. For example, while advances in mobile technology have provided the technical foundation, it is the simple, intuitive, gesture-based user experience that has allowed smart phones to transform how we work.

There are three ways in which smart user experiences can have a positive and significant impact on our professional and personal lives: through automation, by offering advice, and by enhancing exploration and discovery. 


Automate

The first advantage of smart user experiences is to automate the mundane, that is, automatically perform the perfunctory, day-to-day tasks and offload the myriad of prosaic decisions we face everyday so we don't have to. The line between work and play has nothing to do with the amount of energy we exert. Most of us likely exert more energy in our leisure activities than we do sitting at a desk. But the perception of what is work and what is play is directly tied to the level of drudgery we experience. By being able to delegate humdrum tasks to the system, our businesses can not only be more efficient, but we can focus on those creative aspects of our work. 

Examples include everything from auto-filling forms to speeding navigation to sending automatic notifications to prioritizing and performing tasks, all day-to-day tasks where smart user experiences can leverage context and require minimal oversight.

Advise

Recommendations from online retailers are an obvious example of advice, but this is just the tip of the proverbial iceberg. 

Smart user experiences not only recommend information and opportunities that might be interesting to us, but can guide us through complex transactions, advising us on the best course of action to achieve our business objectives.

Discover

Smart user experiences also can help us discover new opportunities and make connections that we would have otherwise missed. Machine intelligence can analyze thousands of variables across terabytes of data, potentially uncovering subtle but significant relationships. Yet this complexity quickly becomes overwhelming, risking paralysis by analysis. Smart user experiences are designed to offer information to users in a way that is both digestible and actionable while simultaneously inviting exploration –  something that we humans enjoy and are very good at. 

All three advantages have the potential to fundamentally change the way we do business by not only making us more efficient, but also more effective at finding and exploiting new business opportunities. 

Fostering the Human Machine Dialog

Far from being marginalized, the advent of intelligent systems has made the user experience all the more important. No longer just “dumb” tools, the technology with which we interact will soon be able to help save time by speeding up repetitive tasks, enhance our competitive edge by supporting our decision- making, and in some cases, autonomously carry out tasks. Our flint arrowheads and stone hammers have grown into virtual personal assistants and advisers.   

User experience in this context means first understanding which approach will best support what a user needs to do, providing the user with equal parts control and automation while acknowledging that different users expect different levels of oversight. Smart user experiences recognize this, building environments that foster a nuanced dialog between the two complementary but highly interdependent forms of intelligence: human and machine.  

In the movie 'The Usual Suspects,” Kevin Spacey's character has the memorable line: ”The greatest trick the devil ever pulled was convincing the world he did not exist." Similarly, the best user experiences are those that are so natural, so intuitive, so seamless, that they are all but transparent. 

Smart user experiences provide the means to achieve this, and they are a natural extension of the Glance, Scan, Commit design philosophy that has transformed the Oracle Applications Cloud user experience. It is about understanding how we interact with machine intelligence in a way that is comfortable to us, leveraging context and computational resources to enhance our knowledge and enterprise situational awareness.

In a nutshell, smart user experiences offer a more human way of working.

Stay tuned as we explore the topic of smart user experiences and how Oracle is incorporating them in upcoming posts on the VoX blog. 

Wednesday Apr 20, 2016

Modern Customer Experience: 4 Conferences, 1 Location and the OAUX team

by Geet Singh, Oracle Applications User Experience

Oracle is hosting four co-located conferences in Las Vegas to empower professionals with the insights needed to deliver a personalized customer experience whenever and however a customer interacts with a brand. Sessions will cover topics ranging from industry solutions, best practices, Oracle CX Cloud Suite, the CX marketplace, and Cloud user experience. These sessions focus on the hottest trends and challenges customer experience professionals are facing in 2016.


For the first time, the Oracle Applications User Experience (OAUX) team will be hosting an onsite usability lab during the Modern Customer Experience conference at the MGM Grand in Las Vegas.

This is your chance to: 

  • Meet the user experience team, learn about the future, and walk away inspired by the user experiences in the Oracle Customer Experience Cloud.
  • Attend “Cloud User Experience: The Way Forward,” a session presented by OAUX Group Vice President, Jeremy Ashley
  • Take part in “The Future of Work,” – a panel discussion with UNLV graduate students, in which Killian Evers, Vice President, Applications User Experience for Sales and Service, and the OAUX team will bring some of our latest “hands-on tech” for the students to experience. 
  • Register and participate in the usability feedback sessions at the onsite usability testing lab.

Cloud User Experience: The Way Forward

This cross experience session will reveal how every experience with your brand matters and why it is critical to strive for a unified and seamless CX approach. Jeremy Ashley (@jrwashley), Group Vice President, Cloud Applications User Experience (UX), Oracle talks about how current transitions in the industry and trends in the emerging workforce are shaping the next generation of user experiences in Oracle Customer Experience Cloud. Learn how these modern user experiences move consistently across devices to make the learning curve disappear while boosting participation and productivity for all users. This session also discusses the future of enterprise experiences that capitalize on emerging technologies, including wearables and the Internet of Things, and how they transcend both your work and your personal life.

Date: Thursday, April 28, 2016
Time: 9:00 a.m. - 9:50 a.m.
Location: MGM Grand Conference Center - Level 1, Room 116

The Future of Work – a panel discussion with UNLV graduate students, industry analysts, and the OAUX Team

Join the discussion with students from the UNLV Lee Business School to discuss “the future of work” with Rebecca Wetteman (@rebeccawetteman), Vice President of Research, Nucleus Research Incorporated and Killian Evers (@keversca), Vice President, Applications User Experience for Sales and Service, Oracle.

Learn how sales, marketing, customer service, and commerce change for the next generation. What does the next generation expect from their employers? Are they truly modern and using the latest technology solutions? Experience some of the latest devices and technologies, and hear the panelists’ perspectives as they navigate the future.

Date: Thursday, April 28, 2016
Time: 1:00 p.m. - 2:30 p.m.
Location: MGM Grand Conference Center - Level 1, Room 112 & 113

Onsite Product Usability Testing Lab

Feedback session in progress


Our user experience strategy for Customer Experience Suite is customer driven –the user’s role, tasks and workflows drive our UX decisions. We help users get the things they care about done quickly and efficiently. Our UX decisions are driven by extensive customer research, come check out our research lab set-up at the conference.  

To participate in an onsite feedback session, we recommend you sign up in advance, as space is limited. Once we process your information, you will be contacted by a member of our team who will provide more details on the feedback sessions. To reserve your spot at this private event sign up right away! 

Date: Wednesday, April 27, 2016 and Thursday, April 28, 2016
Location: Conference Room 101, Level 1/South

Never participated in a usability session before? Check out the video to hear what Oracle customers and partners have to say about their experiences. To learn more about our team’s presence at the future events, please visit UsableApps.

Tuesday Mar 29, 2016

It’s off to Vegas this April for COLLABORATE16!

By Claire Swarthout, Oracle Applications User Experience


The Oracle Applications User Experience team will be heading to COLLABORATE16: Technology and Applications Forum for the Oracle Community this April, a unique conference produced by three independent user groups: the Independent Oracle Users Group [IOUG] , the Oracle Applications Users Group [OAUG] , and Quest International Users Group [Quest]. This conference brings together Oracle power users and IT decisions makers, with the sole goal of finding practical solutions for today and strategies for tomorrow. Come and learn about the work our team is doing in User Experience – you can find at us either the demo station, or conducting exclusive usability feedback sessions at our traveling lab.

Visit the Demo Grounds

Simplicity, mobility, and extensibility are the major investment areas for the Oracle Applications Cloud User Experience. Come see the latest Oracle Applications Cloud User Experience enhancements for HCM, ERP, and CX, as well as get a first look at our new extensibility tools for modifying the Cloud User Experience. Meet our dynamic usability engineers, designers, and developers at the demo station. Stop by and get inspired by the Cloud!

Date: April 10 — April 14, 2016
Time:
Open during exhibit hall hours of operation
Location:
Oracle Applications Cloud Demo Grounds
, Mandalay Bay Convention Center

Be a part of Virtual Reality research

Come visit the Oracle Applications User Experience Emerging Technologies team to immerse yourself in a possible future user experiences, virtual reality (VR). Take a virtual reality tour and share your feedback and ideas for how VR could help you be more productive.



Date: April 12- April 13, 2016
Time: Open during exhibit hall hours of operation
Location: Technology Systems Demo Grounds, Mandalay Bay Convention Center

Participate in the Onsite Usability Testing Lab

Your suggestions on the previews of upcoming Oracle product releases — including Oracle ERP Cloud, Simplified UI, and emerging technologies— will help us identify changes required to increase user satisfaction, give us an insight into how real users actually interact with their products, and improve the overall interactive experience.

Don't miss this opportunity to test-drive our applications before they go to market. Your feedback will directly affect Oracle’s existing and future usability, helping us develop applications that are intuitive and easy to use.

Participating in our onsite usability testing lab at COLLABORATE16 lets you explore new and innovative ideas around application design.

Sign up today because spaces fill up quickly!

Date: Tuesday, April 12, and Wednesday, April 13
Time: Sessions will be conducted throughout the day
Location: Islander Ballroom A, Mandalay Bay Convention Center

Sign-Up: Pre-registration is required. Sign up here

Never participated in a usability session before? Check out the video to hear what Oracle customers and partners have to say about their experiences. To learn more about our team’s presence at the future events, please visit UsableApps.


Friday Mar 25, 2016

New ways of input still on the verge of the enterprise

OAUX team exploring young emerging tech of voice, gesture as input

By Sarah Smart, Oracle Applications User Experience

When the Oracle Applications User Experience (OAUX) team is researching emerging technologies, we want more than just the cool factor. Enterprise use cases can be hard to come by for some technologies, such as voice and gesture as input, but we need to keep up with the latest developments in those fields anyway so that we’re ready when an enterprise use case comes up.

“As [a technology] gets better, we want to be on that edge with them so we can have that solution immediately once the tech is broad enough,” said Thao Nguyen, a director with the AppsLab, the OAUX Emerging Technologies team. Let’s take a look at what that entails.

Voice as input
Ever throw your iPhone across the room because Siri couldn’t understand what you said? The OAUX team is researching voice as input. “It’s come in leaps and bounds, of course, and we see it being used more and more,” OAUX Group Vice President Jeremy Ashley said. 

Speaking of Siri, the iOS virtual assistant was the first voice-as-input technology that captured the interest of Jake Kuramoto, Senior Director with the AppsLab, in 2011. “Siri showed a ton of promise, but it turned out to be a show-and-tell feature, not a sticky one,” he said recently. Then Google introduced passive listening for the “OK Google” assistant, but that feature evolved too slowly. “Plus, I’ve never felt that talking to a phone was all that natural,” Kuramoto said.

The tipping point for him was the Amazon Echo, even in its early stages. “The biggest difference was the natural interaction of just talking into the air vs. to a device,” he said. This device is always listening and waiting for the keyword, so although it wasn’t the first device of its kind, it’s very easy to start using. “The fact that I don’t have to hold the device, be near it, or push a button, makes this cylinder kind of magical,” said Noel Portugal, Senior UX Developer Manager, in an AppsLab post about the Echo.


Noel Portugal demonstrates an Echo integration with email in a video from the AppsLab.

With Release 9 of the Oracle Sales Cloud came Oracle Voice — more or less the Siri of Sales Cloud. It was designed to be a fast, friendly, fun way for sales reps to interact with the application. These sales reps already spend a lot of time talking and using their smartphones, so being able to enter information three times faster through Oracle Voice than typing on a small phone keyboard would allow was a key user experience improvement. Oracle Voice didn’t require users to have any training. And in a recent study, 80% of Oracle field sales reps testing Oracle Voice said the product exceeded their expectations for productivity and ease of use.

The AppsLab team has been investigating voice as an input with the Echo, building integrations into the Oracle Applications Cloud: “start my day” or “open a lead,” for example.

“Commands like this allow the a user to navigate and use Cloud Applications simply by voice,” Kuramoto said. “Our research continues, and as we learn more about people’s expectations, and as our users use voice commercially through their own Amazon Echos and Apple Watches, we’ll be able to build better and more desirable voice integrations.”

Yet potential users set the bar very high for voice. To bring the technology of voice as input to the enterprise, Oracle needs to solve not only context problems but also human problems.

“When we talk to each other, we go back and forth and ask questions,” GVP Ashley said. Even though speaking to a device works most of the time, users remember only the times it doesn’t work. It can only be used in certain settings — for example, in a quiet environment and definitely not during a meeting. Correcting incorrect input can be difficult, too, so a lot of drop-off happens. Unless a voice system is specific to a profession or area, such as in a hospital, it won’t have context for what the user says, so the information is not very useful.

On the bright side, the introduction of a development kit (SDK) has allowed the AppsLab, to build and demonstrate some voice interactions with Cloud Applications. Siri and Google Now, too, have opened more to developers lately. “As their capabilities expand to include devices like smartwatches,” Kuramoto said, “people will find interesting ways to use voice.”

Gesture

Gesture as input is a bit more promising for the enterprise right now. The technology seen in the movie “Minority Report” is not quite within reach, but the OAUX team is hard at work bringing more usable gestures to the Oracle Applications Cloud.

One of the first examples of this kind of technology can be found in video games like the Wii and Xbox Connect. That took further shape with iPod Touch and iPhone, but “the tablet took it to another level with more gesture — the pinch and zoom,” Nguyen said. But with some handheld devices, certain apps took it a little too far, and gestures for gestures’ sake aren’t always appropriate. “It’s more important to stay more natural with what your gestures are,” Nguyen said. That will make it easier for people to participate.

The ergonomics issue means that “Minority Report” style gestures take too much energy. "People aren’t made to stand up all day and wave their arms around,” Ashley said. The burden should not be on the user to learn an elaborate gesture language; they should be minimal and natural.

Anthony Lai, Senior User Experience Architect, began experimenting on the Leap Motion, motion-control hardware, that came out a few years ago. He and his colleagues built a robot arm with infrared detectors and a camera inside of it to detect and mirror hand gestures, and they integrated it with Leap Motion.

That’s cool and all, but where’s the enterprise use case? How can this actually be used by an employee at any company? Lai has a few predictions: operational machinery in manufacturing and medical industries or for use in areas where radiation is a factor.

“For enterprise use cases, we’re not playing with a toy,” he said. “We’re trying to do something sort of serious here, and we want to make sure everything works how a user would expect.”

But don’t forget about the smart office we discussed in our emerging tech article on wearables. You have the keyboard for your normal computer, but how do you interact with the ambient screen? The Leap Motion controller saves the day, allowing users to wipe back and forth on the ambient screen and execute certain commands there, such as “grabbing” a location on the map on the ambient screen and “throwing” it to the working machine to open up specific details, which you can see in action.

Nguyen said, “We always explore capabilities of tech as it is today, but the challenge is always finding enterprise applicability of it. We want to find those durable core problems or tasks that a user has and how we can better enhance it or give them an alternate way to do the task.”

Interested in learning more?
Check out the Emerging Technology page on the Usable Apps website to learn more about Oracle and our research on all types of emerging technology, from wearables and IoT to gestures and voice as input and everything in between. Check back, too, because the field is only going to grow!



Wednesday Mar 23, 2016

Calling all Modern HR Leaders: Get Involved!

by Geet Singh, Oracle Applications User Experience

Will you be at Oracle HCM World 2016 in April in Chicago? It’s an action-packed schedule with a great lineup of speakers and special programs. We are excited to listen to thought leaders like Adam Grant and Peter Cappelli at the conference. 

Oracle HCM World is where human resources, talent management, and business leaders come together to hear from industry influencers, share best practices, and learn how forward-thinking organizations are employing modern HR to transform their organizations.

  • Do you want to improve employee experience?
  • Are you concerned about employee engagement?
  • Do you want your employees to be more productive?
  • Do you worry about adoption when you launch something new?

Oracle Applications User Experience team offers you a simplified UI that will enable your employees and you to use and adopt the Oracle HCM Cloud applications with great ease.

Interested to learn more? This is your chance to:

  • See “the future” - the future of Oracle HCM Cloud applications
  • Attend a UX session, and learn more about trends in Oracle HCM user experience
  • Impact the usability of Oracle HCM Cloud applications with your feedback
  • Help us continue to develop applications that are intuitive and easy to use
  • Test-drive new applications before they go to market

Attend "Oracle HCM Cloud User Experiences: Designed for Work Styles Across Device" session on Thursday, April 7, 2016 between 11:45 am and 12:45 pm and learn how at Oracle, we design the user experience so that the right amount of information appears on each device — whether it’s a laptop, tablet, smartphone, or smartwatch.

Hear from Aylin Uysal (@aylinuysal), Senior Director, Oracle Human Capital Management User Experience and Jake Kuramoto (@jkuramot), Senior Director, Oracle Applications User Experience.


Sign up to participate in an exclusive usability feedback session at Oracle HCM World 2016! The Oracle Applications User Experience team will be onsite for two days during this conference.

When: April 7 – 8, 2016
Location: Hyatt Regency Chicago

We recommend you sign up in advance because space is limited. Once we process your information, you will be contacted by a member of our team who will provide more details on the feedback sessions. Reserve your spot at this private event today.

Never participated in a usability session before? Check out the video to hear what Oracle customers and partners have to say about their experiences. To learn more about our team’s presence at the future events, please visit UsableApps.



Monday Mar 21, 2016

On Customer Connect: OAUX gears up for whirlwind of webinars later this month

By Sarah Smart, Oracle Applications User Experience

gadgets

Late March is looking to be exciting for Customer Connect users. The Oracle Applications User Experience (OAUX) team has a few great webinars planned. Reserve your spot today!

March 22: Oracle's future-focused emerging technologies team 

Speaker: Jake Kuramoto, Senior Director, Oracle, Emerging Technologies

New emerging technologies influence what people want to use at work. Jake Kuramoto, director of the AppsLab, the OAUX Emerging Technologies team, describes how his team focuses on the future, researching, designing, and developing experiences that people will expect and seamlessly increasing user participation by providing modern experiences when the time is right. Attend this session to find out how OAUX leans into the future by following a blended strategy of tactical innovations and outright moonshots.

Register here.

March 24: Oracle's Investment in Cloud Application's User Experience

Speakers: Julian Orr, Senior Usability Engineer, Oracle, and Basheer Khan, CEO, Knex Technologies

Learn how Oracle’s investment in the cloud applications’ user experience is being used to allow for rapid change to accommodate a modern workforce and agile organizations. This webinar will use real-world examples of how Oracle’s investments in user experience and free user experience resources permitted a simple, quick, and powerful move to the cloud with myriad business benefits.  

Register here.

March 31: PaaS4SaaS UX enablement with Cloud UX Rapid Development Kit (RDK)

Speakers: Julian Orr, Senior Usability Engineer, Oracle, and Karen Scipi, Principal User Experience Engineer, Oracle

If you need to extend your current Oracle Applications Cloud capabilities and want to get started the right way with Oracle PaaS4SaaS user experience enablement, then this is the presentation for you! We’ll walk through options for architecting your approach and designing and building your solution. We’ll share OAUX examples of modern, must-have user experiences and stunning simplified UIs and introduce how the free Rapid Development Kit (RDK) can help enable you to build your designs into sleek, modern SaaS integrations and custom PaaS applications that look and feel just like the Oracle Applications Cloud.

Register here. 

Friday Mar 11, 2016

Gaining STEAM in Australia: Applications Cloud User Experience Heads to Sydney

By Misha Vaughan, Applications User Experience


Sydney Opera House in Sydney, Australia
Photo by Misha Vaughan

The Applications User Experience team is back from a jam-packed three days in Sydney, including a partner expo, partner UX strategy presentations, partner deep dives on UX tools, sales training on UX investments, a press tour, and customer deals.

We covered:
  • Oracle's investment in Applications Cloud user experiences for HCM, CX, ERP, and SCM
  • Oracle’s UX tools capabilities out of the box with extensibility
  • Oracle’s UX approach to PaaS4SaaS with our Rapid Development Kit
  • The future of the cloud user experience with IoT, visualizations, and wearables

When we began planning this series of events — the day-one presentations, hands-on demos, and day-two deep dives — I was confident that product development would get a lot of value out of the opportunity to connect with such a dynamic region.


Andrew Gilmour, event mastermind, with Greg Nerpouni, our go-to-UX-extensibility guy, both Oracle, getting settled and ready for the main event

Photo by Brian Geach

So, how did it go?
Tim Ebbeck, Senior Vice President and Regional Managing Director for Australia and New Zealand, spoke about the strengths of the cloud platform, the changing landscape of the partner ecosystem in the cloud, the nature of customer demands for cloud providers, and a new style of business that requires rapid response to change. 


Tim Ebbeck
Tim Ebbeck, addressing the room

“We are working globally to radically simplify the way we operate. We are moving fast. We are moving in the right direction,” he said.

Tim is also a trustee for the Museum of Applied Arts and Sciences and spoke about his firsthand perspective on the importance of integrating technology and design. “Great design is critical to the advancement of society. This is why we are so thrilled to have the team leading the change that makes the cloud easier to use.”  



Sydney Crowd
Ashley addressing the need to view the cloud as the new platform to Oracle partners

Jeremy Ashley, Group Vice President, Applications User Experience, then took the stage and discussed how soon we will have five generations in the workforce along with the pressures of constantly emerging consumer technologies requiring a new strategic focus on design and what that means for partners and customers.


Scott Robinson shows what the ERP Cloud UX R&D looks like during the hands-on portion of the day for partners

Noel and Smart Office
Noel Portugal, setting up the smart office demo to show the future with off-the-shelf technology available today

Ultan and Lancy
Ultan O’Broin and Lancy Silviera, both Oracle, do a deep dive on the UX Rapid Development Kit with partners

One of our local sponsors, Chek Ang, Senior Director, SaaS Applications, Alliances & Channels, Oracle Asia Pacific, said, “We are at the right juncture with the Australia and New Zealand Cloud partner community to focus on the Oracle Cloud user experience. Seeing is believing. Bringing the UX team to the partners accelerates UX adoption and completes the Oracle Cloud story. The partners were very engaged, and they can see how developing UX expertise can help value-add and differentiate their Cloud offering.”

Why do we do it?
In addition to all of the ongoing customer research we do, we pick a key city to visit each year as an investment area for our team. We look for the regions with a lot of Cloud customer action and interest , where we know we can be an accelerator and learn a lot in a short period of time. Our approach allows us to get a full 360 — customers, partners, press, sales — in one event.

We had great attendance, great participation, and now a much better understanding of the regional impact of Applications Cloud user experience strategy decisions. 

A highly competitive submission process gates the privilege of attendance by members of the OAUX team. We do this to ensure that only our best work goes out the door and is shared with the regional community.

We owe a huge thank you to our team on the ground: Andrew Gilmour, John Pisani, Shy Meei Siow, Jenny Chew, Chek Ang, Paul Schlawe, Rebecca English, Scott Dawes, and Angela Colantuano.


Andrew Gilmour, Jenny Chew, Misha Vaughan, Shy Meei Siow, and John Pisani. Thank you guys for an awesome event!

Want to learn more?
•    IT News, Peter Gutierez on the whole deal (pending)
•    Check out a summary by Ultan O’Broin over on the UsableApps blog of the partner UX tools showcase and partner sales training
•    A summary by Jake Kuramoto featuring the innovation showcase his team brought
•    For Partners page on UsableApps
•    Release 10 page on UsableApps

Friday Mar 04, 2016

Brand-Spankin’-New Ebook: Oracle Applications Cloud UX Strategy and Roadmap

By Sarah Smart, Oracle Applications User Experience

Cover art

If you’ve been waiting to get your hands on a hard(ish) copy of the user experience roadmap Oracle introduced at OpenWorld 2015, we’ve got you covered.

Check out the Oracle Applications User Experience team’s new ebook. Did we mention it’s free?

Wondering what you’ll find inside? We begin with a discussion of the enterprise industry as a whole and the trends and transitions it’s facing now as the workforce changes. Of course, we want to transition right along with the industry, so you’ll also get a roadmap of how we plan to do that, from our perspective on innovation and development to our focus on mobility and increasing participation.

It’s all here inside our e-book. Download it now!

Partners: Wow your customers in demos

Newly updated training creates experts in the selling points of Release 10 Cloud User Experience Highlights by product family

By Sarah Smart, Oracle Applications User Experience

To give partners a leg up on selling Release 10, the Oracle Applications Cloud User Experience 2016 Implementation Specialist guided learning path has been updated for sales and presales consultants. The online training provides in-depth information to help Oracle partners knock customers’ socks off with demonstrations that showcase Oracle’s investment in user experience for the cloud.

Debra Lilly and Basheer Khan
Debra Lilley, left, Vice President, Certus Cloud Solutions; and Basheer Khan, Principal, Knex Technology, share Cloud UX competitive strategies at Oracle OpenWorld 2015 in San Francisco, Calif.


“Oracle partners gain tremendous advantage by knowing how to sell and implement the Oracle user experience,” said Jonathan Vinoskey, Director, Oracle Applications Partner Enablement (HCM). “Imagine customers using compelling, tailored applications on their mobile devices — at no additional cost! Knowing the problems being solved, articulating the different options and best solutions and then actually deploying the compelling and innovative user experience solutions provided by the Oracle Applications User Experience team will drive business for both Oracle and the partner. This is what partners will learn in the Oracle Applications User Experience 2016 Implementation Specialist training.”

You’ve watched the Oracle Applications User Experience (OAUX) team develop Oracle’s UX strategy since Release 7, and we’ve had a mind to increase participation even more with Release 8 and Release 9.

In Release 10, Oracle makes its biggest step forward for cloud applications yet. We’re focusing on the second part of our “Simplicity, Mobility, Extensibility” story, and the key to that piece is increasing the participation of users. This is a crucial Release 10 selling point for partners. We know that if users don’t find value in the application, they won’t use it, costing your customers time and money.

The training dives deep into the most important and exciting features of Oracle Applications Cloud Release 10, including the gorgeously updated, consistent, mobility-focused user experience.

We also show you those dead-simple tools for making the experience look like your company for your users and a seamless way to add what is unique for your business or industry with our user interface developer toolkit. Finally, pupils will understand Oracle’s ongoing investment in refining, adding to, and updating the user experience based on customer feedback.

Release 10 Extensibility Screen shot
Extensibility in Release 10 offers more options for visual design and organization in a friendly UI as well as a seamless way to add what is unique for your business or industry with our user interface developer toolkit and Page Integration, which aspiring Specialists will learn.


"We have 750 Oracle Partners certified through our Cloud User Experience Specialist Role up through Release 9,” said Shannon Whiteman, Manager, Communication Operations & Online Training. “Our Release 10 update to the Specialist Role is a must-see for all of our partners who are serious about selling the Oracle Cloud."

Ready to dive in?

Start now to become an Oracle Applications Cloud UX Implementation Specialist.


Sunday Feb 14, 2016

Wearables, IoT push Oracle’s emerging tech development

OAUX team looks to the future to solve challenges behind bringing devices to the enterprise

By Sarah Smart, Oracle Applications User Experience

If a wearable sends out my location but there’s no Internet of Things (IoT) device or beacon around to contextualize my experience, did I ever really go to that location at all? Wearables lay at the center of many IoT discussions, and the possibilities they create when they work in tandem are endless. The Oracle Applications User Experience (OAUX) team has been keeping an eye on both areas for several years and is investing heavily in research and development behind the challenges of interweaving the capabilities of both types of devices and bringing them to the enterprise.

Wearables

Wearables — your Apple Watches, Fitbits, and Misfits — are finally coming out to play in the world of enterprise applications. For Oracle, the focus is not on the device but on the user experience. The framework of our design philosophy (Glance, Scan, Commit), particularly the first step, provides flexibility for users to vary their devices and for the OAUX team to try new approaches.

Since the Oracle user experience is built with familiar patterns and simple paradigms, such as cards and notifications, Oracle Cloud Applications will be just as intuitive to use on a wearable device as on an iPad.

Jake Kuramoto, Senior Director of the AppsLab, the OAUX emerging technologies team, recently proclaimed wearables “a thing.” But wearables first caught our attention, OAUX GVP Jeremy Ashley said, with Pebble launching a Kickstarter campaign in April 2012. Its first smartwatch not only raised its goal amount of $100,000 within two hours of launching, but it also garnered enough comments on the Kickstarter page to communicate use cases.

“It’s not what you read in the media,” he said. “It’s what you get from people using it.”

Oracle’s interest in wearables is a reflection of people adopting the second phase of the OAUX message (simplicity, mobility, extensibility) using the cloud as a destination for their information, said Ultan O’Broin, Director, Oracle Applications User Experience, who has test-driven practically every wearable on the market all over the world.

“With all technology, it arrives before we know what to do with it,” said Oracle ACE Director and Certus Solutions CEO Debra Lilley. “Adoption isn’t until people have use cases.”

OAUX GVP Jeremy Ashley agrees. “Some technologies just aren’t right for the enterprise,” he said, citing Google Glass as an example. “Something about it (like bad battery life) won’t make it stick for certain users.”

Mobility is essential in a world of doing, O’Broin said. “Wearable tech lets the wearer automate the stuff that’s dull and boring, and augment what they love doing, to discover more, do more.”


Thao Nguyen shows off wearables integration via Apple Watch with Oracle Applications Cloud notifications at the OpenWorld 2015 Cloud UX Exchange. She’s using her smartwatch to check into a generic office cube, which in this case is also the OAUX smart office demo.

Oracle’s investment here is in user research into business applications as well as the emotion around wearing a device.

“Just having some device won't win any business. Improving the quality of service or efficiency will,” said Lonneke Dikmans, Managing Partner of eProseed.

“People want beautiful things, to wear beautiful things, to use beautiful things,” O’Broin said. “The design excellence of our apps has to reflect that and the quality of the device ... So in terms of apps, we have to design and build beautiful things, too. Either make your wearable tech beautiful or make it invisible. Nobody wants a crapplication on their Apple Watch.”

“The appearance of wearables matters a lot,” Dikmans said. For example, a wearable that looks great with your outfit might not be safe to wear if you work in a hospital and could injure a patient with it.

“Making business sense of [wearables] requires the ability to filter out the noise and detect the signal. It’s a good time to observe things," O’Broin said.

Internet of Things

IoT is changing the game, so adopting a smart strategy is key. Noel Portugal and the AppsLab team have been experimenting with IoT for the past two or three years. “Personally, for me, it started as a hobby before I even started working with it,” he said.

Jake Kuramoto, who leads the team, has a story to back that up. “Noel introduced me to true IoT in 2009 when he showed me his Christmas hack,” he said. “Basically, he connected Christmas lights and speakers around his house to the Internet. From an Apex web application, anyone could request a song and watch the lights blink in time to the music on a webcam.”

Kuramoto said the AppsLab team stays on its toes as the field evolves with all sorts of back-pocket demos, including an IoT scavenger hunt that uses Raspberry Pis armed with near-field communication readers and an IoT smart office. The availability of cheaper and more accessible (to developers, anyway) hardware has created an explosion of IoT, essentially democratizing such concepts.


Ben Bendig show demos of the OAUX smart office at Oracle OpenWorld 2015 in San Francisco recently.

Context is a huge buzzword when it comes to the smart office. Explicit context — the user uses input to tell the system who they are and where they are going — is becoming a dinosaur. Portugal and the AppsLab team are more interested in implicit context.

In the smart office, the system would observe where the user is, start noticing patterns and habits (such as how long the user usually spends in an office and how often he or she goes to certain places in the application), and provide information that is useful for that point in time, such as pulling up email threads for reference between the two people who are together in the office.

“Once the system knows who you are, it can start making assumptions about what you need,” Portugal said.

The technology has a little ways to go to catch up with this concept, though. “As it is, this doesn’t exist where the system is helping you understand how you interact with the world around you,” Portugal said. We need smarter devices, he said, to fully realize that “walk-up experience” we’re shooting for.

But don’t expect Oracle to start developing such devices all willy-nilly. Ashley advised approaching IoT — and any emerging technology — with caution.

“Generally, my perception is that one has to be very conscious about how they approach any type of emerging tech because it’s so easy to get caught up in the idea of something … that never really pans out,” he said. But in the case of such Oracle endeavors as the Bay Area Heart Walk app, Oracle’s investment is only limited by the creativity of developers and a given idea’s usefulness to the enterprise.

Obsessed yet?

Check out the new Emerging Technology page from the AppsLab team, or read their blog, to learn more about Oracle and all types of emerging technology, from wearables and IoT to gestures and voice as input and everything in between. Check back, too, because the field is only going to grow!

Thursday Feb 04, 2016

Oracle Cloud Analyst Summit: Meet Me at the Clock

By Misha Vaughan, Oracle Applications User Experience

the clock
The World’s Fair Clock at the Waldorf Astoria New York.

Oracle hosted a landmark summit on the Oracle Applications Cloud for industry analysts in New York City on Jan. 19 at the Waldorf Astoria Hotel. It was an honor and a privilege for the Oracle Applications User Experience team’s Jeremy Ashley, Group Vice President, to take the stage along with the likes of Oracle executives such as Steve Miranda, Thomas Kurian, Mark Hurd, Shawn Price, Inderjeet Singh, Dibby Malakar, and Brandon Watson.

Jeremy spent his portion of the agenda laying out how Oracle is using a design and development strategy to address an industry that is very much in transition. Five generations will be in the workforce by 2020, there’s a new reality for companies with mobile workers, and the constant challenges of emerging technology all push enterprise applications in a new direction.

The analysts were also invited to attend a hands-on social hour where they could see for themselves nearly public around our mobile strategy with Tony Orciuoli, cloud UX extensibility strategy with Greg Nerpouni, cloud UX Paas4SaaS strategy with Ultan O’Broin, and emerging technology investment areas with Jake Kuramoto. “We set up all these hands-on examples of our work. We want analysts to hold, touch, and use what we do,” Jeremy said. “We haven’t done this to that level before. It went very well.”

Being able to show our work to important people in the enterprise software industry allows us to share and test our vision and collect feedback on our strategy, in case we’re missing something and need to course-correct. 

So, what did attendees think about the day? Read on for reactions, collected from Twitter.
tweet 1






Read More

We’re heading to Sydney, Australia, next to show our work to customers there. Stay tuned for another report soon!

In the meantime, visit our new Release 10 page on the Usable Apps website.


Wednesday Jan 13, 2016

First Stop for 2016 - Oracle Modern Supply Chain Experience

by Geet Singh, Oracle Applications User Experience

Happy 2016, everyone!


Ready to attend the Oracle Modern Supply Chain Experience conference?

The Oracle Applications User Experience team will be there, too.
We are hosting a session on Oracle Supply Chain Management User Experience and will have a usability lab at the conference.

Attend a UX session, and learn more about trends in Oracle SCM user experience

Creating your conference agenda? Make sure to include the session “Oracle Supply Chain Management and Procurement User Experiences: Trends, Tailoring, and Strategy.

  • Learn how the themes of simplicity, mobility, and extensibility guide the roadmap for the Oracle user experience
  • View a demonstration of the next generation of user experiences in Oracle SCM and Procurement
  • Learn how Oracle is modernizing and unifying the user experience across devices to eliminate the learning curve
Presenters

Killian Evers & Nicole Giovanetti

Date: Wednesday, Jan. 27, 2016
Time: 2:45 – 3:45 p.m.
Location: See agenda



Participate in the usability feedback session at Modern Supply Chain Experience

You can participate in a feedback session on Oracle's supply chain management application offerings at the conference and test-drive the Oracle SCM Cloud.

When: Tuesday, Jan. 26, and Wednesday, Jan. 27
Where: The San Jose Convention Center, Conference Room 230B


5 reasons you won’t want to miss this:

  1. Bragging rights. Help Oracle design the future of supply chain management applications.
  2. Make a difference. Provide the UX team with your in depth feedback.
  3. Test-drive new UI. Experience the latest we have to offer.
  4. Meet with experts. Interact with Oracle usability engineers and designers.
  5. Be a part of the Oracle Applications User Experience community. Learn about future     events and opportunities to provide feedback on our products.

The event fills up quickly, and seats are limited! If you’re ready to participate, sign up in advance.
Participation in the sessions requires your company or organization to have a Customer Participation Confidentiality Agreement (CPCA) on file. Don’t have one? Let us know, and we’ll start the process.

Never participated in a usability session before? Check out this YouTube video to hear what Oracle customers and partners have to say about their experiences at previous usability feedback sessions.

Monday Jan 11, 2016

Top OAUX posts in 2015

By Kathy Miedema and Yen Chan, Oracle Applications User Experience

Wondering what your peers were reading from the Oracle Applications User Experience team in 2015? We wanted to know, too, so we ran the numbers across our communications platforms. 

The two posts that collected the most readers were on two different channels. From Forbes.com, a post in July on an asteroid challenge led by OAUX team member DJ Ursal continues to catch the eye of many of you. More than 100,000 of you had read this post by the end of the year. The asteroid challenge was an innovative project that created a partnership between Oracle and the Minor Planet Center, and resulted in the creation of a user-friendly website where anyone could understand data about asteroids. 

The second most popular post was from the AppsLab by the OAUX Emerging Technologies team. In this article, team member Noel Portugal reported on his Amazon Echo hack. Another post a few months later on the Amazon Echo Official SDK also captured a lot of readers. 

The AppsLab had other posts on research they’d done that also rated highly with you. They included a post on Four Weeks with the Basis Peak and Development on Windows 8.1 Phone and Tablet

Behind the scenes

We’ve made a concerted effort to build material and provide guidance for those interested in PaaS4SaaS and extensibility. Turns out there’s quite an audience for that! These were our top-rated pieces: 

Forward-looking strategy and UX highlights by release

You and other readers definitely want to know what’s in the pipeline for the Oracle Cloud user experience, and the numbers on several key strategy pieces were high in 2015. Did you catch all of these most popular posts?

On the Usable Apps website, these two articles that tackle our design direction continue to have strong readership: 
Three posts on our own Voice of User Experience (VoX) blog helped show how user experience designs are evolving. These three were among the most-read posts on VoX in 2015: 
Also on the VoX blog, we published UX highlights and screenshots from Release 10. Posts on Oracle HCM Cloud and cloud extensibility were among the most popular. 

And a post on the Usable Apps blog on UX highlights in the Oracle ERP Cloud, From Tea 'n' Cakes to Tablets, also got a lot of attention.

More on emerging technology


Two posts on the Usable Apps blog about smartwatches also hit high numbers:  

On our Storify channel, a post about wearables saw similar interest. One on the Internet of Things and how emerging technology is influencing our design direction got a lot of attention, too. 

For partners and customers
Oracle partners found the For Partners page on the Usable Apps website in 2015, judging by the numbers we saw. We’re glad they did! 

We also saw traffic building throughout 2015 on our Storify posts about Oracle OpenWorld and UKOUG

UX innovation events and developer activities
Looking at emerging technology and thinking creatively about how to use it is a big part of what we do. So it makes sense that we’d participate in hackathons and even hold our own. The AppsLab blog published several popular posts about events in which our team members participated, including: 

More posts on these types of events are on the Apps UX Innovations Blog. The team running these events is charged with providing a venue for innovation and pushing the best ideas into Oracle product. The events have proved very popular with Oracle employees.

Where to go for more 
If you are a customer or partner, you might be interested in reading more about the Oracle Cloud user experience or meeting up with us at an upcoming Oracle event or conference. Thinking about taking a lab tour at Oracle headquarters? Find out what you can see in our usability labs from our lab tour post on Storify. 
We’ve also got a new page on the Usable Apps website on Emerging Technology
Finally, we invite you to join the conversation on Oracle Customer Connect. Hope to catch up with you there!

Tuesday Dec 22, 2015

Oracle provides beacon of hope to American Heart Association event

By Sarah Smart, Oracle Applications User Experience

Oracle’s investment in emerging technology is nothing new. We want to bring the best in user experience to the Oracle Applications Cloud, and emerging technology like wearables and Internet of Things (IoT) are part of that strategy as they come more to the fore.

So it was no accident when Oracle, a major sponsor of the Bay Area Heart Walk in September, looked to the Oracle Applications User Experience (OAUX) team to lead a project to build a smartphone application that used IoT-style beacons around the course. 


Photo by DJ Ursal, Oracle Applications User Experience 

Participants start off on the Bay Area Heart Walk Event. 


Working with Oracle Volunteers, DJ Ursal, Senior Director, Product Management User Experience, led the cross-functional, cross-organizational team that developed the app, which communicated with the beacons placed at strategic points to show users where they were on the course and other pertinent information. He developed the app with constant thought about how user experience translates to the overall business of Oracle. “You have to look in a very strategic way as to where ideas can translate and what use cases we can come across,” he said. “It’s not just coming up with ideas and use cases; the challenge is finding the real value and viability of it.”

Seems simple, right? OAUX Group Vice President Jeremy Ashley takes it a step further, saying the real problem facing potential users of IoT was not being able to set up a beacon easily. “A very simple and direct app like Heart Walk allowed you to get a beacon, place it somewhere, and be able to program it with an iPad,” he said. “Anybody could walk around with the tablet, put [a beacon] in place, program it, and connect it to an enterprise system.”

The team worked off the American Heart Association’s well-received mobile app presented at Oracle OpenWorld 2014, which bounced off a beacon at the OAUX demo station to give customers information about the demos and an interactive map as they walked around the conference. Ursal’s team delivered the components for the beacons to be integrated into the cloud platform for Heart Walk.

Ursal said the AHA complained in previous Heart Walks that participants had difficulty finding the exact route, including locations of the starting point and relief stations. “Wouldn’t it be wonderful if we developed this app that would not only give them an interactive map so they’d know where Heart Walk is but also increase awareness of what Heart Walk is offering among Oracle employees and on social media?” Ursal said he pitched to the AHA and Oracle Volunteers. The immediate reaction? “This is wonderful. When can we have it?”

Colleen Cassity, senior director of Oracle Volunteers (@ORCLCitizenship), said the app was piloted with a select group of Oracle employees participating in the Heart Walk. “These Oracle Volunteers were given a very friendly app with a clean and simple interface that allowed them to map the walking path and receive notifications in real time,” she said. 


Screenshots show Oracle’s Bay Area Heart Walk application, which Oracle participants could use during the event. 

“Not only did we create a campaign around the actual day of the walk, but we also did a lot of things with Oracle to focus on our mission,” said Patty Riddle, the event chair of the Bay Area Heart Walk. That mission involves increasing awareness of cardiovascular disease and stroke, implementing National Eating Healthy Day in Oracle buildings, offering CPR demos, and more, “not just the day of the walk but a lot of things leading up to it.” She added, “What I loved about [the app] is it incorporated the mission piece where we didn’t really have that engagement on our current app.” It motivated, educated, and kept users connected to the “why” of the Bay Area Heart Walk.

Driven by simplicity

Simplicity was, as always, a driving force in the app's development. “If you just give [users] the app and they’re able to use it immediately, then the app speaks for itself in terms of usability,” Ursal said. “We got that exact reaction from people.” He added that the app was easy to use and offered the features of initial choices for finding events, quickly seeing related social media posts and sharing stories, and watching a welcome video from Oracle President Thomas Kurian. Simplicity is how do you do your transaction and the action you’re supposed to carry out. If you have a certain goal in mind, how easily can you perform the action?



Oracle President Thomas Kurian speaks in a video that welcomed participants to the Bay Area Heart Walk. 

Ursal said the app’s development process confirmed the insights into user experience that Oracle has already researched.

“One of the other messages we already have around UX is our message of 'Glance, Scan, Commit,' ” he said. “That’s exactly what this was validating. You could not only use this app on mobile, but if you had an Apple Watch paired to your mobile phone, you could see all of the notifications we were sending come through it also.”



Participants’ favorite feature? Getting notifications of what mile marker they were at because that’s something that was not marked throughout the route. This contextual information augmented the experience they were already having.

Ashley said the app was an example of a captivating idea that actually translates to something that is useful in the enterprise. “This is how we get from an idea and something that’s interesting … to identifying that it had potential by actually playing with actual enterprise use cases,” he said.

Going forward, turning the app into a product could have major implications for Heart Walkers and even the AHA, Cassity said. “Already, these Oracle Volunteer testers have been asking for additional features, such as the ability to donate through the app, track team recruiting, etc.,” she said.

Riddle added, “We’re super-appreciative of all of the time and support the OAUX team lent to this. We hope we can continue to build on it.” 

Ashley said, "The promising items in emerging tech are the ones that capture the imagination of a person.”

Learn more


Friday Nov 20, 2015

Talking design and user experience at the UX Strategies Summit

Contributing author: Aylin Uysal, Oracle Applications User Experience


Jeremy Ashley, Group Vice President for the Oracle Applications User Experience team, spoke recently at the UX Strategies Summit, a conference for designers, in San Francisco about user experience design in the enterprise software cloud. 

Ashley’s presentation, “How I learned to stop worrying and love the cloud,” focused on how the cloud and new trends in mobility for enterprise employees means that designers have an opportunity in looking for different ways to enhance the user experience by designing user interfaces that span devices. 

Ashley also recently authored a post on Forbes.com’s Oracle Voice blog about mobility: Mobile UX: We're No Longer Slaves To The System.



Group Vice President Jeremy Ashley


Ashley describes the cloud as the software platform, creating a bridge between devices to enable mobility and enhance the user experience of enterprise software.

Thursday Nov 19, 2015

We’re ready for UKOUG Applications Conference & Exhibition 2015. Are you?

By Gozel Aamoth, Oracle Applications User Experience 


If you did not have a chance to attend Oracle Applications User Experience (OAUX) events at Oracle OpenWorld in San Francisco in October, please check out our #OOW15 journey on our Storify page. For those Oracle customers and partners who are based in the United Kingdom, we have news to share: the OAUX team is flying there to meet and greet, collaborate, showcase, and simply connect with you at the UK Oracle User Group (UKOUG) conference in Birmingham Dec. 7-9. 

Did you know that the UKOUG Applications Conference & Exhibition 2015 will see the largest gathering of Oracle Applications professionals in the United Kingdom? The conference will deliver three days of content, more than 100 expert speakers, and more than 120 sessions. This is the event every Oracle Apps professional must attend. Apps15 will feature a varied and dynamic agenda with presentations for each community. 

Get the latest scoop on Oracle Applications Cloud User Experience trends, roadmap, and more

We are extremely proud to announce that Jeremy Ashley (@jrwashley), Group Vice President of OAUX, has been selected to host the UKOUG Apps15 keynote session, “Oracle Applications User Experiences: Trends and Strategy.” Come join us, and walk away inspired by the future of Oracle applications.


Here is the list of other sessions by the OAUX team: 

Oracle ERP Cloud User Experiences: Trends, Tailoring, and Strategy
Presenters: Killian Evers (@keversca), Vice President, OAUX; Aylin Uysal (@aylinuysal), Senior Director, OAUX

Oracle HCM Cloud User Experiences: Designed for Work Styles Across Devices
Presenter: Aylin Uysal (@aylinuysal), Senior Director, OAUX

Oracle UX Round Table
Presenters: Killian Evers (@keversca), Vice President, OAUX; Noel Portugal (@noelportugal), Senior Manager of Emerging Technologies, OAUX

Smart Things All Around
Presenter: Noel Portugal (@noelportugal), Senior Manager of Emerging Technologies, OAUX

In addition, join Lancy Silveira (@LancyS), Senior User Experience Architect, OAUX, as he co-presents with our partners Lonneke Dikmans (Oracle ACE Director) and Luc Bors of eProseed (Oracle ACE Director) at Tech15: Enterprise Use Cases for Internet of Things.”



Have you seen the latest UI for Oracle Cloud Apps and E-Business Suite mobile apps? 

Sign up for a one-on-one user feedback session, and take a new UI for a test drive. The OAUX team will be conducting feedback sessions at our Usability & Interface Testing Lab Monday and Tuesday, Dec. 7-8. Across the pond, we will conduct five different flows on topics ranging from voice technology and Oracle E-Business Suite to extensibility of

Oracle Cloud Apps, social relationship management, and more!

If you’re based in the United Kingdom and are not scheduled to attend the conference, you’re still eligible to be a part of this exclusive event. Contact Jeannette Chadwick to find out how you can get involved. If you or your colleagues are interested in participating in one of our usability feedback sessions, RSVP here soon as possible.


Scavenger Hunt

After very successful scavenger hunt at Kscope15, Oracle OpenWorld, and JavaOne conferences, the UKOUG organizing committee asked the OAUX AppsLab team to run a similar game at this year’s conference. This scavenger hunt is a fun way to start dipping your toes into an emerging technology that is going to be a major focus area for Oracle on the road ahead. For more details, visit theappslab.com


And last but not least, join us at the social reception

On the second day of the conference UKOUG will be hosting the social reception. Get a drink, meet some new and old friends, and then stop by the UX demo station to meet Lancy Silveira and Noel Portugal in person and see a demo, “The Future of What Your Employees Will Touch, See, and Hear.”

We do hope to meet many of you in Birmingham in December.

Please visit the Usable Apps Events page to learn more about our team’s presence at future conferences.

Monday Nov 09, 2015

At Oracle OpenWorld 2015 with the Cloud User Experience team

Tuesday Oct 27, 2015

Oracle HCM Cloud Release 10 UX highlights: Increasing worker participation through context

By Sarah Smart, Oracle Applications User Experience

As you may have heard, the Oracle Applications User Experience (OAUX) team is shifting its focus to the second part of our “Simplicity, Mobility, Extensibility” story for Release 10. The linchpin to that part of the story? Increasing the participation of users. We know that if users don’t find value in the application, they won’t use it, which could cost you time and money. You’ve seen how we’ve developed our strategy since Release 7, and we’ve had a mind to increase participation even more with Release 8 and Release 9. Here, we’ll demonstrate the ways in which Release 10 of Oracle HCM Cloud provides that value.

The top takeaways for Oracle HCM Cloud Release 10 user experience?
  • A gorgeously updated, consistent, mobility-focused user experience
  • Dead-simple tools for making the experience look like your company for your users
  • A seamless way to add what is unique for your business or industry with our user interface developer toolkit
  • An ongoing investment in refining, adding to, and updating the experience based on customer feedback

A simplified, unified user experience
Now that we think of the cloud as our platform, making the HCM UX experience seamless across devices and applications is imperative.

One-stop shopping
The clean, modern, contemporary entry experience for Oracle HCM Cloud provides everything the user needs in one stop. The user experience still focuses heavily on the “Glance, Scan, Commit” design philosophy: The home experience allows you to take a quick glance at your device to see what you need to know, then scan if you need more information, and finally commit to a work task if necessary.


This is the tablet- and laptop-friendly home experience in Release 10 of Oracle HCM Cloud. With just a few clicks, we styled it up.

Glanceable, scannable, convenient access
A grouping (such as “My Team” for HCM managers) allows users to combine areas and access them directly from the home page. The icons in groupings are organized in logical, related categories that are still glanceable. 

Groupings are at work in HCM Cloud R10, under My Team. 

Accessing groupings is convenient from anywhere in the user experience via the filmstrip at the top of the screen when you are in a work area. Only icons specific to a grouping are shown in the scannable filmstrip at the top. Icons are even more scannable because the user experience design clusters them and places them under category icons when appropriate.


The filmstrip view of groupings provides convenient access to what you need to work productively.

Increasing context for workers
Infolets allow users to get context -- necessary additional information about a task -- in an efficient, timely, and engaging way. You can scan My Team’s Goals to determine goal-completion status or My Reputation Profile for current reputation scores and roles. If something needs your attention, it’s easy to commit and dig a little deeper into the task.


Context goes even deeper on the HCM Cloud Release 10 home screen with infolets.

Information tiles allow users to scan information in greater detail, all from a single page. They encourage participation from those users who need to orient themselves quickly on intense, repetitive, highly focused tasks. They can glance to see what is going on, then scan for details, no matter the size or complexity of the data.


As users navigate through information tiles, the supporting in-context data is refreshed accordingly.

Conversations in context
Time for everyone’s favorite application-spanning feature: Social. In Release 10, a convenient slide-out panel lets users easily view conversations or lists of activities without leaving the application, and they can also view integrated conversations in the context of the current task. Just like in other social conversations, you can view your flags and those you’ve assigned to other users. You can also see your flags from any screen in the global header.

Design Your Cloud, Your Way
Visual design is such an integral part of the Oracle Applications Cloud user experience, so we’ve paid particular attention to it in Release 10.








Now it’s even easier to configure your cloud visual design to match your branding and identity for a consistent user experience.


There are now even more options for matching your business’s color scheme and logo in Appearance.

Customers have more flexibility to define the logo, the background, and the color scheme according to your branding, using either files or URLs. You can also modify button colors and add corner rounding.


You’ll recognize flat dark, flat light, matte, rich, and shiny icon styles from previous releases, but the dot style is new.

Oracle has also enhanced general usability and provided some updated visuals in Release 10, such as icon style. The icon styles are the same, but they have received a different visual treatment. You can now exactly match your organization’s color palette to enforce consistency across applications, because modifying the logo or color schemes applies the changes everywhere.

What’s Unique to Your Business, Your Industry:  Designing Your Own User Interface
We know there are pieces of functionality that you want that are custom to your business and industry. You also want them to look and feel like the rest of your cloud. The Oracle cloud user experience strategy has included a toolkit for just this need since Release 8, and now it’s being updated for Release 10. Sketch the user interface in an hour using our tools, get the buy-off you need, and then use the prepackaged tools to build it and deploy it. 

Page Integration allows your administrators to add a new page containing an iframe. This allows external applications to be integrated seamlessly into the Oracle Applications Cloud, creating a consistent user experience. Administrators can conveniently manage all new pages from a single location. You can even pick a matching icon.



Core features updated in Oracle HCM Cloud Release 10
Oracle has continued to invest, based on ongoing customer feedback, in updating, adding to, and enhancing core HCM Cloud functionality. Updated candidate designs, updated goals designs, and updated performance designs are all examples of our ongoing commitment to providing a superior user experience.

Fresh designs promote end-user adoption
Remember that card metaphor from previous releases? Well, it’s back and better than ever in Hiring. This concept is deployed throughout the design for glanceability and consistency, as users can take action right from this screen. You can find all relevant information for a qualified application in one place, and scanning is even easier with the redesigned Talent Timeline.


Examine the new candidates matching open requisition in your organization with the Requisitions card view.

The goal management pages have been redesigned in Release 10. In these pages, you can decode the progress of your team, a single employee, or your entire organization at a glance and take new goal-related actions in context from this single page. Managers can approve or reject changes to multiple goals at once.



Timely updates from the list view eliminates drilling into goal details.

Performance pages have also been redesigned in Release 10. This new, pared-down page lets managers see the most important information at a glance. Drilling down is easy with the information tiles on the left.


The supporting information included on the page in previous releases has been moved to easily accessible information tiles.

Broader options for employee development
Self-service transactions, such as promotion and termination, streamline and simplify the manager’s experience in Release 10 of Oracle HCM Cloud. You can promote, terminate, or transfer from a single page as the user experience is unified across tasks, functions, and devices.

New to HCM Cloud in Release 10, Career Development encourages employees to get involved. The engaging, employee-focused experience makes participation in creating and maintaining a development plan a must.

Pulling it all together
Release 10 of Oracle HCM Cloud demonstrates some real ground gained as the OAUX team gets fully into the mobility chapter of the user experience strategy. Users want to participate when the experience is consistent and convenient, as in the easy-to-use home experience and the goals and performance features. And contextual information, as in integrated social and the Talent Timeline, helps keep employees in the “Glance” or “Scan” steps of the design philosophy as much as possible, providing more control over how and when the user chooses to work as well as streamlining the work process and increasing productivity.

Find out More
Release 10 of Oracle HCM Cloud demonstrates Oracle’s ongoing commitment to users who want to participate when the experience is consistent and convenient.



Sunday Oct 25, 2015

Oracle ERP Cloud Release 10 UX Investments: Increasing participation through context

By Sarah Smart, Oracle Applications User Experience

In Release 10 of Oracle ERP Cloud, the Oracle Applications User Experience (OAUX) team is now focusing on the second part of our “Simplicity, Mobility, Extensibility” story for Release 10. The linchpin to that part of the story? Increasing the participation of users. We know that if users don’t find value in the application, they won’t use it, costing you time and money. 



You’ve seen how we’ve developed our UX strategy since Release 7, and we’ve had a mind to increase participation even more with Release 8 and Release 9. In Release 10, Oracle makes its biggest step forward for the ERP Cloud yet.  If you are paying attention to OpenWorld 2015, you will see even more.  Here, we’ll demonstrate the ways in which Release 10 of Oracle ERP Cloud provides that value.

The key takeaways for the ERP Cloud Release 10? 

  • A consistent, unified user experience across the ERP Cloud
  • Dead-simple tools for making the experience look like your company for your users
  • A seamless way to add what is unique for your business or industry with our user interface developer toolkit
  • An ongoing-investment in refining, adding to, and updating the experience based on customer feedback

A simplified, unified user experience
Now that the cloud is our platform, we understand the imperative to make the ERP Cloud user experience seamless across devices and applications.

One-stop shopping
The clean, modern, contemporary entry experience for Oracle ERP Cloud provides everything the user needs in one stop. The user experience still focuses heavily on the “Glance, Scan, Commit” design philosophy: The home experience allows you to take a quick glance at your device to see what you need to know, then scan if you need more information, and finally commit to a work task if necessary.


The icon design is now unified in Release 10 of Oracle ERP Cloud

Glanceable, scannable, convenient access
A grouping (such as ”General Accounting”) allow users to combine areas and access them directly from the home page. The icons in groupings are organized in logical, related categories that are still glanceable. Accessing groupings is convenient from anywhere in the user experience via the filmstrip at the top of the screen when you are in a work area. Only icons specific to a grouping are shown in the scannable filmstrip at the top. Icons are even more scannable because the user experience clusters them and places them under category icons when appropriate.


Groupings provide convenient access to what you need to work productively.

The new design of the search function in Release 10 makes finding what you need more convenient. We have expanded the number of searchable categories and filters to yield better search results. If you find yourself searching for the same thing over and over again, save your frequently used searches for later.

Get what you need -- from anywhere
Much like the home experience, the unified global header in Release 10 makes the most important tools available in one stop -- but from any screen in ERP Cloud. It contains a new home icon, search, favorites, watchlist, notifications, accessibility, help, and a settings and actions drop-down -- the icons needed for the “Glance” step in the OAUX design philosophy.

As though the header and home weren’t enough, the navigator provides yet another way to access all work areas in one place. And now it’s even better in Release 10: According to our research, placing the navigator on the left side of the page improves usability.


The order of the groupings in navigator remains intact for a consistent user experience.

Design Your Cloud, Your Way
Visual design is such an integral part of the Oracle Applications Cloud user experience, so we’ve paid particular attention to it in Release 10. Now it’s even easier to configure your cloud visual design to match your branding and identity for a consistent user experience.


There are now even more options for matching your business’s color scheme and logo in Appearance.

Customers have more flexibility to define the logo, the background, and the color scheme according to your branding using either files or URLs. You can also modify button colors and add corner rounding.


You’ll recognize flat dark, flat light, matte, rich, and shiny icon styles from previous releases, but the dot style is new.

Oracle has also enhanced general usability and provided some updated visuals in Release 10, such as icon style. The icon styles are the same, but they have received a different visual treatment. You can now exactly match your organization’s color palette to enforce consistency across applications because modifying the logo or color schemes applies the changes everywhere.

What’s Unique to Your Business, Your Industry:  Designing Your Own User Interface
We know there are pieces of functionality that you want that are custom to your business and industry. You also want them to look and feel like the rest of your cloud. The Oracle cloud user experience strategy has included a toolkit for just this need since Release 8, and now it’s being updated for Release 10. Sketch the user interface in an hour using our tools, get the buy-off you need, and then use the prepackaged tools to build it and deploy it.  



Page Integration allows your administrators to add a new page containing an iframe. This allows external applications to be integrated seamlessly into the Oracle Applications Cloud, creating a consistent user experience. Administrators can conveniently manage all new pages from a single location. You can even pick a matching icon.



Core features updated in ERP Cloud Release 10
Oracle is steadily growing its investment, based on ongoing customer feedback, in updating, adding to, and enhancing core ERP Cloud functionality. Financial reporting, mass select, and team calendar are all examples of our ongoing commitment to providing a superior user experience.

Financial reports -- simplified


Preview your reports in real time with the HTML view of ERP Cloud Financial Reports Quarterly Income Statement.

The Financial Reports Center is now so easy to navigate, users just might run a report in their free time. No more getting lost between reports, and no more searching through email threads for attachments: Users can make changes to and share reports conveniently and securely from the cloud. Reports can be viewed in real time or exported as PDFs so that they can be attached to conversations and annotated for increased context.

Data even more scannable


Sunburst view of ERP Cloud Account Groups allows users to navigate Big Data in a whole new way.

Some ERP users might prefer those reports in a column-based format, but the more visual users will find the Sunburst view highly engaging. This view helps you navigate Big Data in an intuitive, visual manner. The convenient toolbar makes drilling down into greater levels of detail simple.  And you really have to try it on an iPad to see just how much fun it is to use.

Unified usability for the power user


Period Close Summary view provides everything power users need in one convenient place.

Some features of ERP Cloud were designed specifically for financials power users. All of the important tools are conveniently at your fingertips. With Period Close, users can evaluate the general ledger close status for the current accounting period in context -- including all of the supporting modules and subledgers -- all at a glance. But if the summary view doesn’t provide those power users with enough information, they can drill down to the next level of detail by selecting Close Monitor. Navigate visually through your most important ledgers as you evaluate or close an accounting period, and make the visualization even more convenient with the unified toolbar. Here, you can also attach and annotate PDF reports to any conversation. 


Conversations in context
Time for everyone’s favorite application-spanning feature: Social. In Release 10, a convenient slide-out panel lets users easily view conversations or lists of activities without leaving the application, and they can also view integrated conversations in the context of the current task. Just like in other social conversations, you can view your flags and those you’ve assigned to other users in context. You can also see your flags from any screen in the global header.

Pulling it all together
Release 10 of Oracle ERP Cloud demonstrates the progress the Oracle team has made launching into the mobility chapter of the UX strategy story. The consistent, convenient, easy-to-use home experience and Financial Reports Center will encourage users to participate. And contextual information, as in Social for the General Ledger and Period Close, helps keep employees at a high level, streamlining the work process and increasing productivity for the financials power user.

Find out More
Release 10 of Oracle ERP Cloud demonstrates Oracle’s ongoing commitment to users who want to participate when the experience is consistent and convenient.


Oracle Sales Cloud Release 10 User Experience Investments: Increasing participation through consistency, context, and tools

By Sarah Smart, Oracle Applications User Experience

As you may have heard, the Oracle Applications User Experience (OAUX) team is shifting its focus to the second part of our “Simplicity, Mobility, Extensibility” strategy for Release 10. The linchpin to that part of the story? Increasing the participation of users. We know that if users don’t find value in the application, they won’t use it, which could cost you time and money. You’ve seen how we’ve developed our strategy since Release 7, and we’ve had a mind to increase participation even more with Release 8 and Release 9. Here, we’ll demonstrate the ways in which Release 10 of Oracle Sales Cloud provides that value.

The top takeaways for Oracle Sales Cloud Release 10 user experience?
  • A gorgeously updated, consistent, mobility-focused user experience
  • Dead-simple tools for making the experience look like your company for your users
  • A seamless way to add what is unique for your business or industry with our user interface developer toolkit
  • An ongoing investment in refining, adding to, and updating the user experience based on customer feedback

A simplified, unified user experience for the Oracle Sales Cloud

Now that we think of the cloud as our platform, making the Sales Cloud user experience seamless across devices and applications is imperative.

One-stop shopping

The clean, modern, contemporary entry experience for Oracle Sales Cloud provides everything the user needs in one stop. The user experience still focuses heavily on the “Glance, Scan, Commit” design philosophy: The home experience allows you to take a quick glance at your device to see what you need to know, then scan if you need more information, and finally commit to a work task if necessary.


This is the tablet- and laptop-friendly home experience in Release 10 of Oracle Sales Cloud.

Glanceable, scannable, convenient access

A grouping (such as “Sales” for Sales Cloud users) now allows users to combine commonly used areas and access them directly from the home page.


Grouped icons in Release 10 of Oracle Sales Cloud.

The icons in groupings are organized in logical, related categories that are still glanceable. Accessing groupings is convenient from anywhere in the user experience via the filmstrip at the top of the screen when you are in an area. Only icons specific to a grouping are shown in the scannable filmstrip at the top. Icons are even more scannable because the user experience design clusters them and places them under category icons when appropriate.


The filmstrip view of groupings provides convenient access to what you need to work productively.

Increasing context for workers

Begun in Release 8, Infolets continue to allow users to quickly access context -- necessary additional information about a task -- in an efficient, timely, and engaging way. You can scan Actual vs. Quota to check on your deal pipeline or Top Open Deals to see where you might want to spend your time. If something needs your attention, it’s easy to commit and dig a little deeper into the task.


Context goes even deeper on the Sales Cloud Release 10 home screen with infolets.

Style your cloud, your way

Visual design is an integral part of the Oracle Applications Cloud user experience, so we’ve paid particular attention to it in Release 10. Now it’s even easier to configure your cloud visual design to match your branding and identity for a consistent user experience.


There are now have even more options for matching your business’s color scheme and logo in Appearance.

Customers have more flexibility to define the logo, the background, and the color scheme according to your branding using either files or URLs. You can also modify button colors and add corner rounding.


You’ll recognize flat dark, flat light, matte, rich, and shiny icon styles from previous releases, but the dot style is new.

Oracle has also enhanced general usability and provided some updated visuals in Release 10, such as icon style. The icon styles are the same, but they have received a different visual treatment. You can now exactly match your organization’s color palette to enforce consistency across applications because modifying the logo or color schemes applies the changes everywhere.

What’s unique to your business, industry:  Designing your own user interface

We know there are pieces of functionality that you want that are custom to your business and industry. You also want new applications to look and feel like the rest of your cloud. The Oracle cloud user experience strategy has included a toolkit for just this need since Release 8, and now it’s being updated for Release 10. Sketch the user interface in an hour using our tools, get the buy-off you need, then use the prepackaged tools to build it and deploy it. 



Page Integration allows your administrators to add a new page containing an iframe. This allows external applications to be integrated seamlessly into the Oracle Applications Cloud, creating a consistent user experience. Administrators can conveniently manage all new pages from a single location. You can even pick a matching icon.


Core features have been updated in Oracle Sales Cloud Release 10.

Oracle has continued to invest, based on ongoing customer feedback, in updating, adding to, and enhancing core Sales Cloud functionality. White space analysis, mass select, and team calendar are all examples of our ongoing commitment to providing a superior user experience.

Convenience at the core

White Space Analysis provides the ultimate in convenience. It’s a simple way to increase selling with visuals for potential deals, all from within one convenient view. Easily scan each square within the grid to identify Opportunities, Leads, Assets, and Recommendations in context. It’s easy to edit an account when you need more detail, too.


The clean, graphic view of White Space Analysis in Oracle Sales Cloud Release 10 sets you up for easy scanning while making it convenient to drill down for more detail.

Directly from White Space Analysis, a sales professional can select a square in the grid to review opportunities, and they can also create a Recurring Schedule, which allows you to review or modify the schedule for a product. The quantity and amount entered will be repeated for each transaction for consistency, or you can edit them to ensure accurate sales forecasts.


Cards like you’ve never seen them before: Now it’s easy to consolidate all of your contacts in Oracle Sales Cloud Release 10.

The contacts card view has also been redesigned to include mass select, making it more convenient for you to merge and enrich your contact information.


At a glance, users can get a sense of their schedules with Team Calendar in Oracle Sales Cloud Release 10.

The simplified design increases participation with quick and easy access to your team’s calendar. It offers multiple calendar viewing options -- one for everyone! -- and leverages resource hierarchy to help your sales teams close deals.

Partner deals and Sales Predictor increase context

Now you can count partner deals! Extend the cloud to your partner network through the Deal Registration work area. Channel managers can manage deals from their partner communities easily, all from one convenient view. Partners can create new deals and review or edit their existing ones, including those pending approval, returned, expiring, and drafts. Allowing partners to enter their deals into your sales pipeline will increase visibility, helping you make the right decisions in context.

The Sales Predictor in Oracle Sales Cloud Release 10 offers an attractive visual display of the information you need to evaluate trends and activity. The Sales Predictor contains enhanced tools and reports to help analysts and power users evaluate sales trends and activities. Insight from asset and buying patterns analysis gives sales analysts the context to create and manage rules to promote targeted products.

Find out more

Release 10 of Oracle Sales Cloud demonstrates Oracle’s ongoing commitment to users who want to participate when the experience is consistent and convenient.



About

Check here for news and upcoming events from Oracle's Applications User Experience team on the Oracle Applications Cloud and more.

People in Spheres
Misha Vaughan, Editor & Senior Director, Applications User Experience
@mishavaughan on Twitter

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