By Misha Vaughan, Oracle Applications User Experience
The Oracle Applications User Experience (OAUX) team hosted its first Wearables Design Jam with people outside of Oracle in May. Members of the team headed up to San Francisco for the event, which was held at EchoUser, a user experience (UX) design and consultancy firm and a collaborator on UX with Oracle. Ultan O’Broin (@usableapps), OAUX Director and partner outreach dynamo, was the host. This reprised event updated an earlier internal event, also the first of its kind here, on wearables. Our goal, as before, was to get design teams thinking about the enterprise use cases for wearable technology.
O’Broin shows off wearable ears.
Photos by Rob Hernandez.
Ultan said at the event: “The goals for the day were to build a relationship with a partner in the wearables and innovation space - to see if we could work together in a way that was mutually beneficial and to increase the awareness of users in this space. We are ahead of the curve and ready to offer optimal user experiences, and the technology is there. This is a pilot event because we want to do more of this. We want to work out the methodologies so we can take it on the road. I’d like to try this next in the UK, and in a culture that hasn’t been exposed to the wearable hype, and try it in countries that are very conscious of what goes on in the public and private sphere, like Germany, and try it in Asian countries as well.”
Ultan said the event was great. “People entered into the spirit of openness, their own experiences, their own background - and they applied it in a fun and meaningful way," he said.
Ultan and Anthony Lai (@anthonyslai), of the TheAppslab team at Oracle (@theappslab), delivered a level-setting presentation on the state of the art for wearables, including examples of Google Glass. Attendees were from Oracle, EchoUser, and FATHOM, a 3D-printing company in the Bay Area.
Veronica De La Rosa of FATHOM, Carol Chen of EchoUser and Aylin Uysal of Oracle develop on-boarding concepts that incorporate wearables.
Attendees then broke into teams of three and four to brainstorm on enterprise wearables concepts. They sketched, drew, debated, and produced an idea for an enterprise wearable use case in 2 hours. All teams delivered a 5-minute pitch at the end of the day to judges Mick McGee (@micklives), CEO, EchoUser; and Jeremy Ashley (@jrwashley), VP, Oracle Applications User Experience. Teams pitched employee on-boarding wearables, shipping delivery driver wearables, and retail worker wearables.
Mick McGee, EchoUser, and Jeremy Ashley, Oracle, discuss the design themes emerging around wearables.
Mick and Jeremy gave comments on the team presentations, which are recapped here:
Mick: “There was a theme of people interaction and people connection, enabling our interaction with work colleagues. where you can actually get around the social stigma of using wearables to connect. I like the idea of interaction in different, small, productive ways. One thing that stuck out to me in talking to Jeremy was all the small gains in end user experiences – that will be the killer app.”
Jeremy: “I agree with all of those points, especially the small gains. There are different cultures where being tracked is actually motivating, e.g., you being monitored while you are doing a safety check, so you want to be monitored. In another environment, you may not want to be tracked; the level and type of tracking needs to be different. I think understanding role by role where the comfort level is, is important.”
Mick: “If you recall the iPhone days, that was only 7 years ago. There was a big platform change, from my perspective, all this investment going on, this next platform is right around the corner. Enterprise has more of a chance, to me, than consumer for this kind of technology because they make us work better. I’m excited to see where wearables goes.”
Jeremy: “It’s exploring what is already in the environment, and leveraging what we might consider mundane tasks, and automating them. These are the small gains that we are going to get with this kind of technology. I like the idea of things happening around you -- rather than going to websites to onboard, giving a device – eyelashes, a ring, or whatever -- where they can have a personal on-boarding experience.”
Mick: “I see a lot of potential in these ideas to help the end-user consumer, especially to help reduce the social stigma associated with these technologies.”
So which idea did the two execs think had the most enterprise merit?
Jeremy: "The Thought Box was the best solution. It would have a high impact using existing infrastructure, with off-the-shelf parts, and would greatly enhance the whole experience, and could viably be done now. And it combines many small gains. That would be, overall, a big impact."
The winning team, Thought Box: Kimra McPherson, EchoUser; Amaya Lascano, EchoUser; and David Haimes, Oracle. With Jeremy Ashley and Mick McGee in the background.
The Thought Box team pitched a wearable designed to be worn by a shipping delivery driver – such as a UPS or DHL driver. The wearable, such as a pair of sunglasses, would provide detailed information about the shipping delivery location such as:
• Whether any hazards exist
• Whether the recipient is home
• Step-by-step directions to the location
• How to be more efficient in the delivery based on past experience
• How to be safe, such as using a trolley when moving a heavy load up a steep grade
• Sending alerts to the recipient when the driver is close
• Taking a picture of the package at the drop location and sending it to the recipient
• Even integrating construction details.
This device is aimed at making small efficiency gains that can scale across the whole business.
The Thought Box concept and pitch sketches
The overall benefit of this wearable concept was aimed at making faster and more reliable deliveries to increase a driver’s rate of success. The related goal is also reducing customer calls, because of the real-time trouble-shooting.
My personal favorite wearable technology of the day:
I personally was delighted by the idea of custom wearables designed by Team ConneXtion, and modeled by Aylin Uysal below.
Aylin models wearable eyelashes, intended to aid new hire on-boarding.
How do you find out more?
The Oracle Applications User Experience team is going to be going on the road in the year ahead. If you want to chat with us about our experiences with wearable technologies, along with other technology we see on the horizon, feel free to find us at an upcoming event on UsableApps.
If you will be at OOW 2014, so will the Apps UX team. Come find us!