Sunday Sep 29, 2013

Apps UX likes to share! Evolving outreach effort continues with Oracle partners

By Kathy Miedema, Oracle Applications User Experience

As an experiment, the Oracle Applications User Experience (UX) team recently combined forces with the Oracle PartnerNetwork for a pilot event that lays the foundation for certification as an Oracle Fusion Applications User Experience Specialist.

Misha Vaughan -- who directed this event, leads the Applications UX Communications & Outreach team, and owns the Voice of User Experience (VoX) blog -- said workshops like these help both partners and customers understand the investment Oracle has made in the user experience of its cloud applications. We featured Oracle Fusion Applications in this pilot event because that’s what our partners were looking for, but many of the user experience concepts and resources through this workshop apply to all of Oracle’s cloud applications. This particular pilot, however, was intended to be an overview for anyone starting on a Fusion Applications pre-sales project. 

Presentations throughout the day were wide-ranging. The day began with a look at Oracle’s process for researching and designing the applications user experience, and included an hour on how to demo the Oracle Fusion Applications user experience.

Immediate Access: What you need to know
One of the user experience main messages for our cloud user experience

Participants also got a look at what’s ahead in the Fusion user experience, and were introduced to several projects that lay between the concept and development stages. The Apps UX team also gave partners a taste of how Oracle designs got where they are with a look at the labs, where we do much of our research work in customer feedback activities, and a chance to see what a customer feedback session looks like.


The day ended with presentations on tailoring the Fusion Applications user experience, for both the business analyst using composers, and for the developer using UX design patterns.

Feedback on the day

This first workshop was attended by members of the Hitachi Consulting team, who implement Oracle solutions in the United States. Here’s a sample of their comments after the workshop: 

Sona Manzo, Vice President, U.S. Oracle Solutions – HCM, Hitachi Consulting 

You mentioned that you would use some of the tailoring content for global training.  What, in particular, did you find useful? 

“Regarding the tailoring content, this will be a particular focus for our HCM and CXM teams, both in terms of the capabilities now available as well as the extensibility options through use of the design patterns Oracle has made available. 

“As part of Hitachi, we are partnering with our sister companies to deliver on Hitachi’s vision - Inspiring the Next.  We are continually looking for innovative ways to enable social innovation through technology, so we will be looking for potential applications in that arena.”

After the lab tour, you noted that it's one thing to get feedback as you try to finalize the product; it's another to get it as you're building the project. How does this change your perception of the Oracle user experience?

“Seeing the usability lab firsthand and hearing about the science behind the testing was eye-opening! I was very impressed with the level of investment Oracle has made to understanding all aspects of the user experience; not just the utilization and usability of the Oracle applications,  but indeed how individuals are doing their job. This included understanding the true workflow required across multiple applications/systems, and the frequency and tools used in non-Oracle application tasking and communication. The analysis done on the data and the resulting utilization in the design has led to a much more intuitive and powerful user experience. This foundational work and usability feedback loops built in the development process are in some cases readily apparent, and in others transparent to the user.  Eye-tracking, for example, provides invaluable input on where to place functions on the screen for maximum efficiency. I absolutely gained a new appreciation for the innovations that have been delivered and are on the horizon.”

David T. Ball, Senior Manager, U.S. Oracle Solutions, Hitachi Consulting 

How did your perception of Oracle change after this workshop?

“I was literally blown away!  

“Some people may think of Oracle as a ‘big box company’, maybe like Microsoft; slow to change and stuck in their roots. At the UX class last week, I was overwhelmed by the energy and talent at Oracle.  Oracle is very in-tune with their customer base and has some cutting-edge ideas, such as the new Fusion mobile interface. The new interface that comes in the newly released version 7 looks very progressive, something Apple would be proud of, compared to the typical Oracle light-blue screens.  

“I was also very impressed with the private tour of the UX testing lab. I had no idea of the time and energy spent on bringing test subjects in to see how they react to the software.  From eye scans that see where on the screen people look first, to cameras that track people’s expressions, this technology and due diligence that Oracle is doing for Fusion knocked my socks off.  There is pure science behind this, which is very cutting-edge and very ‘non-Oracle’.”

Nathaniel Pease, Consulting Manager, Hitachi Consulting 

You called watching the customer feedback session in the usability lab “motivating.” What did you take away from that experience? 

“First, I was very impressed with the tools and technology used to observe, record and learn from the feedback sessions. More importantly, I was overwhelmed with how enthusiastic, engaged, and excited the Oracle team leading the effort was. It was immediately evident that the team has a passion for what they do, are highly qualified, and they want to develop a tool that exceeds all expectations. Witnessing the feedback session and meeting the Oracle team leading the effort confirmed that opportunities for improvement are being exposed and creative solutions are being designed for today and the future.”

We love to share 

We love to share our vision for the Oracle User Experience. We hope we’ll be able to continue our work with Oracle’s partners, and enable those who are interested to earn certification as an Oracle Fusion Applications User Experience Specialist. If you’d like more information about attending a workshop like this, leave a comment here or contact Misha.Vaughan@oracle.com.




Saturday Sep 07, 2013

OpenWorld 2013: What Applications User Experience Has in Store for Partners

By Misha Vaughan, Director, Applications User Experience


In a previous post on the VoX blog, we wrote about what the Applications User Experience team is doing for customers at OpenWorld 2013 this year. So now I thought I would write about what the team is doing for partners.


This year we have made a special effort to create and shape content targeted for Oracle applications partners as well as Fusion Middleware partners. This content is delivered in partnership with the Oracle Worldwide Alliances & Channels team of Jonthan Vinoskey and Tom Barrett.


As a partner at OpenWorld this year, you will hear about the focus of the Applications User Experience team on simplicity, mobility, and extensibility for the evolving Oracle user experience.


We will spell out for partners how Oracle is investing in the future of cloud applications user experiences, and we’ll provide examples of what that looks like. You can find that in this session:


Oracle Partner Network Exchange: Applications User Experiences In the Cloud: Tailoring, Trends and Strategy

Presenters: Jeremy Ashley, Vice President, Applications User Experience, Oracle; Debra Lilley, Fujitsu, Oracle Applications UX Advocate and Oracle ACE Director



Jeremy Ashley, left, and Debra Lilley chat during an interview for UKOUG.

Session ID: CON9817
Date: Tuesday, Sept. 24, 2013
Time: 3:45 p.m.-4:45 p.m.
Location: Marriott Marquis, Atrium Level - Club Room

This will be a lively conversation about the priorities of the Applications User Experience team, and you’ll also hear from a partner about hitting user experience issues head-on in deals, and customizing and extending.


We know roadmap sessions are always helpful, but we also like to talk tools with Oracle partners. This year, mobile tools are a hot topic. So, we will deliver a session on what Oracle is doing in the mobile applications space in a presentation that is equal parts strategy and tooling. This presentation will also dive into UX mobile design patterns – what they are, how they can help you, and where to get them.



This wireframe is based on Mobile ADF UX design patterns from the Oracle Applications User Experience team.

Oracle Partner Network Exchange: Oracle's UI Strategy for Mobile Devices
Presenters: Jeremy Ashley, Vice President, Applications User Experience, Oracle; Lynn Rampoldi-Hnilo, Senior Manager, Mobile User Experience, Oracle

Session ID: CON9840
Date: Wednesday, Sept. 25, 2013
Time: 11:45 a.m. - 12:45 p.m.
Location: Marriott Marquis - Foothill F

This is not part of the Oracle PartnerNetwork, or OPN, track, but we think it will be interesting to the partner community, as well as the following session on cloud applications, which are primarily Oracle Fusion Applications, and tailoring with a partner success story.


Oracle Fusion Applications: Tailoring Your User Experience in the Cloud

Presenters: Killian Evers, Senior Director, Applications User Experience, Oracle; Timothy Dubois, User Experience Architect, Oracle; Ultan O'Broin, Director of User Experience, Oracle; Floyd Teter, EIS Technologies Inc., Fusion UX Advocate and Oracle ACE Director


Session ID: CON8493
Date: Wednesday, Sept. 25, 2013
Time: 11:45 a.m. - 12:45 p.m.
Location: Moscone West - 3001


Finally, if you’re an Oracle PartnerNetwork Exchange, or OPNX, attendee, I must extend an invitation to the Apps UX Expo. The Applications User Experience (Apps UX) team is co-hosting a top-secret event. You must have signed nondisclosure paperwork on file, but it will be worth the extra step – this is a unique opportunity to see what is cooking in the research and development kitchen of the user expeirence team. You will get a chance to see innovations ranging from current technologies to future user experiences, and you’ll be able to talk to the people behind the technology and creative experiences.


For more information and to register for the Apps UX Expo, check out the OPN Blog.


Until then, the Apps UX Communications & Outreach team (OAUX) is getting ready to meet you and put our best foot forward. So the VoX blog is going be a bit quiet for the next few weeks. However, our pals Ultan and Jake always have something to say. Look for new partner-oriented posts on building great-looking usable apps on our UsableApps blog as well.


And if you see me at OpenWorld, please take a minute to say hi!



Wednesday Jun 06, 2012

Partner outreach on the Oracle Fusion Applications user experience begins

by Misha Vaughan, Architect, Applications User Experience

I have been asked the question repeatedly since about December of last year: “What is the Applications User Experience group doing about partner outreach?”  My answer, at the time, was: “We are thinking about it.”  

My colleagues and I were really thinking about the content or tools that the Applications UX group should be developing. What would be valuable to our partners? What will actually help grow their applications business, and fits within the applications user experience charter?

In the video above, you’ll hear Jeremy Ashley, vice president of the Applications User Experience team, talk about two fundamental initiatives that our group is working on now that speaks straight to partners.  

Special thanks to Joel Borellis, Kelley Greenly, and Steve Hoodmaker for helping to make this video happen so flawlessly. Steve was responsible for pulling together a day of Oracle Fusion Applications-oriented content, including David Bowin, Director, Fusion Applications Strategy, on some of the basic benefits of Oracle Fusion Applications.  

Joel Borellis and David Bowin
Joel Borellis, Group Vice President, Partner Enablement, and David Bowin in the Oracle Studios.

Nigel King, Vice President Applications Functional Architecture, was also on the list, talking about co-existence opportunities with Oracle Fusion Applications.

Misha Vaughan and Nigel King
Me and Nigel King, just before his interview with Joel.

Fusion Applications User Experience 101: Basic education 


Oracle has invested an enormous amount of intellectual and developmental effort in the Oracle Fusion Applications user experience. Find out more about that at the Oracle Partner Network Fusion Learning Center (Oracle ID required).

What you’ll learn will help you uncover how, exactly, Oracle made Fusion General Ledger “sexy,” and that’s a direct quote from Oracle Ace Director Debra Lilley, of Fujitsu.

In addition, select Applications User Experience staff members, as well as our own Fusion User Experience Advocates,  can provide a briefing to our partners on Oracle’s investment in the Oracle Fusion Applications user experience.

Looking forward: Taking the best of the Fusion Applications UX to your customers

Beyond a basic orientation to one of the key differentiators for Oracle Fusion Applications, we are also working on partner-oriented training.

A question we are often getting right now is: “How do I help customers build applications that look like Fusion?” We also hear: “How do I help customers build applications that take advantage of the next-generation design work done in Fusion?”

Our answer to this is training and a tool – our user experience design patterns – these are a set of user experience best-practices. Design patterns are re-usable, usability-tested, user experience components that make creating Fusion Applications-like experiences straightforward.  

It means partners can leverage Oracle’s investment, but also gain an advantage by not wasting time solving a problem we’ve already solved. Their developers can focus on helping customers tackle the harder development challenges.

Ultan O’Broin, an Apps UX team member,  and I are working with Kevin Li and Chris Venezia of the Oracle Platform Technology Services team, as well as Grant Ronald in Oracle ADF, to bring you some of the best “how-to” UX training, customized for your local area. Our first workshop will be in EMEA. Stay tuned for an assessment and feedback from the event.

About

Check here for opinions, updates, and events from Oracle's Applications User Experience team: Applications Cloud, E-Business Suite, JD Edwards, Siebel, PeopleSoft, and more.

Misha Vaughan
Misha Vaughan, Director, Applications User Experience
@mishavaughan on Twitter

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