Thursday Oct 11, 2012

Our Favorite Highlights from OpenWorld 2012

By Kathy Miedema and Misha Vaughan, Oracle Applications User Experience

The Oracle Applications User Experience (UX) team’s activities around OpenWorld expand every year, but this year we certainly raised the bar.  

Members of our team helped deliver three, separate, all-day training events in the week prior to OpenWorld. Our Fusion User Experience Advocates (FXA) and Applications UX Sales Ambassadors (SAMBA) have all-new material around the Oracle user experience to deliver at conferences in the coming year - Fusion Applications design patterns, mobile design patterns, and the new face of Fusion. We also delivered a hands-on workshop sharing user experience tools for our customers that is designed to answer this question: "If I have no UX staff, what do I do?"

We also spent the weeks just before OpenWorld preparing to talk about the new face of Fusion Applications, a greatly simplified entry experience into Fusion Applications for self-service users, CRM users, and IT managers who want to change the look and feel quickly. Special thanks to Oracle ACE Director Floyd Teter for the first mention of our project.

Jeremy Ashley
Jeremy Ashley, VP, Oracle Applications User Experience

Customers may have seen one of the many OpenWorld session demos of the new face of Fusion, which will be available with Fusion Applications soon. It was shown in sessions by Oracle's Chris Leone, Anthony Lye, and our own Vice President, Jeremy Ashley, among others.  

Leone reinforced the importance of user experience as one of three main design principles for Fusion Applications, emphasizing that Fusion was designed from the beginning to be intelligent, social, and mobile. User experience highlights of the new face of Fusion, he said, included the need for "zero training," and he called the experience "easy to use." He added that deploying it for HCM self-service would be effortless. 

lab tour
Customers take part in a usability lab tour during OpenWorld 2012.

Customers also may have seen the new face of Fusion on the demogrounds or during one of our teams' chartered lab tours at the end of the week. We tested other new designs at our on-site lab in the Intercontinental Hotel, next to Moscone West.

demopod
Applications User Experience team members show eye-tracking and mobile demos at OOW.

We were also excited to kick off new branches of the Oracle Usability Advisory Board, which now has groups in Latin America and the Middle East, in addition to North America and EMEA.  

And we were pleasantly surprised by the interest in one of our latest research projects, Oracle Voice, which is designed to enable faster data input for on-the-go users. We offer a big thank-you to the Nuance demopod for sharing the demo with OpenWorld attendees. 

For more information on our program and products like the new face of Fusion, please comment below. 





Saturday Sep 22, 2012

Find the best OpenWorld sessions for learning about UX highlights

By Kathy Miedema, Oracle Applications User Experience 

vox image

Have you clicked through the Oracle OpenWorld 2012 catalog? It’s amazingly dense, as usual. But one thing we noticed this year is that nearly half of the sessions mention some component of user experience, which is a sea change in our world. It means that more people understand, appreciate, and desire an effective user experience, and it also means that Oracle’s investment in its next-generation applications user experience, such as Oracle Fusion Applications, is increasingly apparent and interesting to its customers.

So how do you choose the user experience sessions that make the most sense for you and your organization? Read our list to find out which sessions we think offer the most value for those interested in finding out more about the Oracle Applications user experience.

If you’re interested in Oracle’s strategy for its user experience:

  • CON9438: Oracle Fusion Applications: Transforming Insight into Action
    10:15 - 11:15 a.m. Tuesday, Oct. 2; Moscone West – 2007
  • CON9467: Oracle’s Roadmap to a Simple, Modern User Experience
    3:30 - 4:30 p.m. Wednesday, Oct. 3; Moscone West - 3002/3004
  • CON8718: Oracle Fusion Applications: Customizing and Extending with Oracle Composers
    11:15 a.m. - 12:15 p.m. Thursday, Oct. 4; Moscone West – 2008
  • GEN9663: General Session: A Panel of Masterminds—Where Are Oracle Applications Headed?
    1:45 - 2:45 p.m. Monday, Oct. 1; Moscone North - Hall D

If you’re interested in PeopleSoft/PeopleTools:

  • GEN8928: General Session: PeopleSoft Update and Product Roadmap
    3:15 - 4:15 p.m. Monday, Oct. 1; Moscone West - 3002/3004
  • CON9183: PeopleSoft PeopleTools Technology Roadmap
    4:45 - 5:45 p.m. Monday, Oct. 1; Moscone West - 3002/3004
  • CON8932: New Functional PeopleSoft PeopleTools Capabilities for the Line-of-Business User
    5:00 - 6:00 p.m. Tuesday, Oct. 2; Moscone West – 3007

If you’re interested in E-Business Suite:

  • GEN8474: General Session: Oracle E-Business Suite—Strategy, Update, and Roadmap
    12:15 - 1:15 p.m. Monday, Oct. 1; Moscone West - 2002/2004
  • CON9026: Latest Oracle E-Business Suite 12.1 User Interface and Usability Enhancements
    1:15 - 2:15 p.m. Tuesday, Oct. 2; Moscone West – 2016

If you’re interested in Siebel:

  • CON9700: Siebel CRM Overview, Strategy, and Roadmap
    12:15 - 1:15 p.m. Monday, Oct. 1; Moscone West – 2009
  • CON9703: User Interface Innovations with the New Siebel “Open UI”
    10:15 - 11:15 a.m. Tuesday, Oct. 2; Moscone West – 2009

If you’re interested in JD Edwards EnterpriseOne:

  • HOL10452: JD Edwards EnterpriseOne 9.1 User Interface Changes
    10:15 - 11:15 a.m. Wednesday, Oct. 3; Marriott Marquis - Nob Hill AB
  • CON9160: Showcase of the JD Edwards EnterpriseOne User Experience
    1:15 - 2:15 p.m. Wednesday, Oct. 3; InterContinental - Grand Ballroom B
  • CON9159: Euphoria with the JD Edwards EnterpriseOne User Experience
    11:45 a.m. - 12:45 p.m. Wednesday, Oct. 3; InterContinental - Grand Ballroom B

If you’re interested in Oracle Fusion Applications user experience design patterns:

Functional design patterns that helped create the Oracle Fusion Applications user experience are now available. Learn more about these new, reusable usability solutions and best-practices at the Oracle JDeveloper and Oracle ADF demopods during Oracle OpenWorld 2012. Or visit the OTN Lounge between 4:30 p.m. and 6 p.m. on Wednesday, Oct. 3, to talk to Ultan O'Broin from the Oracle Applications User Experience team.   

  • Demopod location: Moscone Center, South Exhibition Hall Level 1, S-207
  • OTN (Oracle Technology Network) Lounge: Howard Street tent

On the demogrounds:

Head to the demogrounds to see new demos from the Applications User Experience team, including the new look for Fusion Applications and what we’re building for mobile platforms. Take a spin on our eye tracker, a very cool tool that we use to research the usability of a particular design. Visit the Usable Apps OpenWorld page to find out where our demopods will be located.

lab photo
Photo by Martin Taylor, Oracle Applications User Experience
A tour takes place in one of the usability labs at Oracle’s headquarters in Redwood Shores, Calif.

At our labs, on-site and at HQ:

We are also recruiting participants for our on-site lab, in which we gather feedback on new user experience designs, and taking reservations for a charter bus that will bring you to Oracle headquarters for a lab tour Thursday, Oct. 4, or Friday, Oct. 5. Tours leave at 10 a.m. and 1:45 p.m. from the Moscone Center in San Francisco. You’ll see more of our newest designs at the lab tour, and some of our research tools in action.

For more information on any OpenWorld sessions, check the content catalog, also available at www.oracle.com/openworld. For information on Applications User Experience (Apps UX) sessions and activities, go to the Usable Apps OpenWorld page.


Friday Sep 07, 2012

User Experience Highlights in PeopleSoft and PeopleTools: Direct from Jeff Robbins

By Kathy Miedema, Oracle Applications User Experience 

This is the fifth in a series of blog posts on the user experience (UX) highlights in various Oracle product families. The last posted interview was with Nadia Bendjedou, Senior Director, Product Strategy on upcoming Oracle E-Business Suite user experience highlights. You’ll see themes around productivity and efficiency, and get an early look at the latest mobile offerings coming through these product lines.

Today’s post is on the user experience in PeopleSoft and PeopleTools. To learn more about what’s ahead, attend PeopleSoft or PeopleTools OpenWorld presentations.

This interview is with Jeff Robbins, Senior Director, PeopleSoft Development.


Jeff Robbins

Q: How would you describe the vision you have for the user experience of PeopleSoft?
A: Intuitive
– Specifically, customers use PeopleSoft to help their employees do their day-to-day work, and the UI (user interface) has been helpful and assistive in that effort. If it’s not obvious what they need to do a task, then the UI isn’t working. So the application needs to make it simple for users to find information they need, complete a task, do all the things they are responsible for, and it really helps when the UI just makes sense.

Productive – PeopleSoft is a tool used to support people to do their work, and a lot of users are measured by how much work they’re able to get done per hour, per day, etc. The UI needs to help them be as productive as possible, and can’t make them waste time or energy. The UI needs to reflect the type of work necessary for a task -- if it's data entry, the UI needs to assist the user to get information into the system. For analysts, the UI needs help users assess or analyze information in a particular way.

Innovative – The concept of the UI being innovative is something we’ve been working on for years. It’s not just that we want to be seen as innovative, the fact is that companies are asking their employees to do more than they’ve ever asked before. More often companies want to roll out processes as employee or manager self-service, where an employee is responsible to review and maintain their own data. So we’ve had to reinvent, and ask,  “How can we modify the ways an employee interacts with our applications so that they can be more productive and efficient – even with tasks that are entirely unfamiliar?”  Our focus on innovation has forced us to design new ways for users to interact with the entire application.

Q: How are the UX features you have delivered so far resonating with customers? 
A:
Resonating very well. We’re hearing tremendous responses from users, managers, decision-makers -- who are very happy with the improved user experience. Many of the individual features resonate well. Some have really hit home, others are better than they used to be but show us that there’s still room for improvement.

A couple innovations really stand out; features that have a significant effect on how users interact with PeopleSoft.

First, the deployment of PeopleSoft in a way that’s more like a consumer website with the PeopleSoft Home page and Dashboards.  This new approach is very web-centric, where users feel they’re coming to a website rather than logging into an enterprise application.  There’s lots of information from all around the organization collected in a way that feels very familiar to users. In order to do your job, you can come to this web site rather than having to learn how to log into an application and figure out a complicated menu. Companies can host these really rich web sites for employees that are home pages for accessing critical tasks and information.

The UI elements of incorporating search into the whole navigation process is another hit. Rather than having to log in and choose a task from a menu, users come to the web site and begin a task by simply searching for data: themselves, another employee, a customer record, whatever.  The search results include the data along with a set of actions the user might take, completely eliminating the need to hunt through a complicated system menu. Search-centric navigation is really sitting well with customers who are trying to deploy an intuitive set of systems.

Q: Are any UX highlights more popular than you expected them to be? 
A:
We introduced a feature called Pivot Grid in the last release, which is a combination of an interactive grid, like an Excel Pivot Table, along with a dynamic visual chart that automatically graphs the data. I wasn’t certain at first how extensively this would be used. It looked like an innovative tool, but it wasn’t clear how it would be incorporated in business process applications. The fact is that everyone who sees Pivot Grids is thrilled with that kind of interactivity.  It reflects the amount of analytical thinking customers are asking employees to do. Employees can’t just enter data any more. They must interact with it, analyze it, and make decisions. Pivot Grids fit into this way of working.

Q: What can you tell us about PeopleSoft’s mobile offerings?
A:
A lot of customers are finding that mobile is the chief priority in their organization.  They tell us they want their employees to be able to access company information from their mobile devices.  Of course, not everyone has the same requirements, so we’re working to make sure we can help our customers accomplish what they’re trying to do. 

We’ve already delivered a number of mobile features.  For instance, PeopleSoft home pages, dashboards and workcenters all work well on an iPad, straight out of the box.  We’ve delivered a number of key functions and tasks for mobile workers – those who are responsible for using a mobile device to manage inventory, for example. 

Customers tell us they also need a holistic strategy, one that allows their employees to access nearly every task from a mobile device.  While we don’t expect users to do extensive data entry from their smartphone, it makes sense that they have access to company information and systems while away from their desk.  That’s where our strategy is going now. 
We plan to unveil a number of new mobile offerings at OpenWorld.  Some will be available then, some shortly after.

Q: What else are you working on now that you think is going to be exciting to customers at Oracle OpenWorld?
A:
Our next release -- the big thing is PeopleSoft 9.2, and we’ll be talking about the huge amount of work that’s gone into the next versions. A new toolset, 8.53, will be coming, and there’s a lot to talk about there, and the next generation of PeopleSoft 9.2.  We have a ton of new stuff coming.

Q: What do you want PeopleSoft customers to know?
A:
We have been focusing on the user experience in PeopleSoft as a very high priority for the last 4 years, and it’s had interesting effects. One thing is that the application is better, more usable.  We’ve made visible improvements. Another aspect is that in customers’ minds, the PeopleSoft brand is being reinvigorated. Customers invested in PeopleSoft years ago, and then they weren’t sure where PeopleSoft was going.  This investment in the UI and overall user experience keeps PeopleSoft current, innovative and fresh.  Customers  are able to take advantage of a lot of new features, even on the older applications, simply by upgrading their PeopleTools. The interest in that ability has been tremendous. Knowing they have a lot of these features available -- right now, that’s pretty huge.

There’s been a tremendous amount of positive response, just on the fact that we’re focusing on the user experience.

Editor’s note: For more on PeopleSoft and PeopleTools user experience highlights, visit the Usable Apps web site.

To find out more about these enhancements at Openworld, be sure to check out these sessions:

GEN8928     General Session: PeopleSoft Update and Product Roadmap
CON9183     PeopleSoft PeopleTools Technology Roadmap
CON8932     New Functional PeopleSoft PeopleTools Capabilities for the Line-of-Business User
CON9196     PeopleSoft PeopleTools Roadmap: Mobile Applications
CON9186     Case Study: Delivering a Groundbreaking User Interface with PeopleSoft PeopleTools

Wednesday Aug 22, 2012

User Experience Highlights in Oracle E-Business Suite: Direct from Nadia Bendjedou

By Misha Vaughan, Oracle Applications User Experience

This is the fourth in a series of blog posts on the user experience (UX) highlights in various Oracle product families. The last posted interview was with Jeremy Ashley, Vice President, Applications User Experience, on simplifying Oracle’s applications experiences. In these posts, you’ll see themes around productivity and efficiency, and get an early look at the latest mobile offerings coming through these product lines.

Today’s post is on Oracle E-Business Suite. To learn more about what’s ahead, attend Oracle E-Business Suite OpenWorld presentations.

This interview is with Nadia Bendjedou, Senior Director, Product Strategy.


Nadia Bendjedou
Nadia Bendjedou

Q: How would you describe the vision you have for the user experience of E-Business Suite, for both the application and the framework?

A: Our vision for the EBS user experience is to be productive, personalizable, modern, and feature-rich. The things we have done which resonate with customers include improving our productivity. We have done that by reducing the number of clicks, and reducing redundant windows and pop-ups.

We have streamlined our workflows and business processes. Instead of having four to five screens to do a particular transaction, we have reduced that to two screens, for example.

Moving the navigator to the global header solved a number of issues.  Customers have more real estate on the home screen -- which now allows them to personalize the home screen to include relevant information for them.  Also, users can get back to the global header no matter where they are.  This is accessible from everywhere; you don’t need to go back to the home page.  This is an incredible improvement.

Another feature is the "look-ahead" search and inline list of values.  In the past, you would need at least three screens to choose a value from a list of values, and this involves two round trips to the server. Now, with the inline list of values, you type the first letter and the list filters, a second letter and the list reduces. This is a great user experience feature that our customers really appreciate. 


All these features are part of the productivity vision that we have -- streamlined work flows, the navigator, and the inline list of values.

Personalization capabilities are a part of making the product easy to use by the end users, not necessarily by the administrator.  For example, we want to give end users the ability to personalize the screen so that users can re-order columns and fields on the screen.  These are just some of the things we are doing on personalization. We are adding a lot more in the next releases, and you will see that highlighted at OpenWorld as part of 12.2.

Modern and cutting edge: We are revamping what the user interface will look like in the next release.  This would include improving the productivity of components like the table, the search, the h-grid.  This is part of an overall revamping, bringing a modern sensibility to the visual style.  We are getting it closer to Fusion because customers will be using Fusion, and we want that experience to be seamless.  Whether they are in Fusion Talent Management or E-Business Suite self-service HR, they should not see that much difference in the user interface.  This is much better for our existing customers.


The new E-Business Suite Navigator

Q: Are any UX highlights more popular than you expected them to be?  

A: The list of values (LOV) and the global header.  I didn’t think customers would be so impressed by this, but they really are.  An end user doesn’t want to have to leave their context to navigate, and the global header is accessible everywhere. The LOV is hugely popular. The inline popups where you have a person's name and you can see the person's detail instantly. Customers love how we have paid attention to the smallest details.


The new inline LOV for EBS

Q: How are you approaching mobile user experiences in Oracle E-Business Suite?

A: We are addressing mobile in EBS in two ways.  One, we are certifying all of the Oracle Application Framework (OAF) capabilities on the iPad.  This means that we are running OAF with Safari.  Once we do this, customers can use our OAF screens on an iPad. Of course, an iPad has limitations like no file system, and no scroll bar.  However, we are giving customers the opportunity to run OAF pages with an iPad.  All of the self-service applications will now be able to run on an iPad.  Customers can run their self-service HR on an iPad, or self-service procurement.

The second thing we are doing is building native tablet functionality that could be for iPhone, iPad, Android, or other devices. We have selected where it makes sense to do this, for example, field service products.  You have field service going on the road somewhere to fix an asset.  Mobile functionality makes a lot of sense here. We will be highlighting this as well at OpenWorld.

Q: What else are you working on now that you think is going to be exciting to customers at OOW?

A: The biggest thing we are doing at OpenWorld is Endeca integration with Oracle E-Business Suite. Endeca is really going to take the user experience to another level – it will be about changing the way we use the apps. If you have booked a hotel online or shopped online, you will see the same guided navigation and filtering. That is going to be the landing page for most of our products and modules.  So users will have an intelligent home page.  It is a delightful combination of search, performance, scalability, and business intelligence on structured and unstructured data.  This is something we don’t have today in any application.


This screenshot shows an example of Endeca integration with Oracle E-Business Suite.

Q: What else do you want customers to know?

A: There are a couple of things that we are working on, online patching and moving to Fusion Middleware 11g, that will impact the user experience.

Online patching will be a signature feature of 12.2.  This will allow customers to patch their system while their system is operational. The user will be able to carry on with their work and the system will not be down.  If the system is down, your workers are unproductive.

In 12.2, we are moving to the latest Fusion Middleware 11g, and we will be running on the weblogic server.  We are redefining our technology stack in 12.2; it is a technology shift.

Editor’s note: For more on Oracle E-Business Suite user experience highlights, visit the Usable Apps web site.

To find out more about these enhancements at OpenWorld, check out these sessions:

CON9027 Personalize and Extend Oracle E-Business Suite Applications with Rich Mashups
CON9026 Oracle E-Business User Interface: Rich and Mobile OA Framework Applications
CON9118 Mobile Solutions for Oracle E-Business Suite Applications: Technical Insight
CON9116 Extending the Use of Oracle E-Business Suite Endeca In-Memory Accelerator

For more information on Nadia Bendjedou, see her story.

Friday Aug 10, 2012

Tour Oracle’s Usability Labs during OOW 2012

By the Oracle Applications User Experience team

Oracle invites you to tour our state-of-the-art usability labs Oct. 4-5 during Oracle OpenWorld 2012 in San Francisco. Hop on one of our special chartered buses and head to Oracle’s headquarters in Redwood Shores.

lab tour bus
If you have a reservation, look for a bus like this one near Moscone West in San Francisco.

Our labs will be open for two days to allow our customers to see firsthand how we test future product designs using the latest technology, including eye-tracking equipment and facial recognition software that helps track emotional responses to enterprise application screens. You’ll also get an early look at the direction our enterprise software is heading, including demos of designs for platforms such as the tablet and mobile phone.

Transportation from the Moscone Center in San Francisco to Oracle’s headquarters will be offered for tours on Thursday, Oct. 4, and Friday, Oct. 5, only. If you or your colleagues are interested in joining a lab tour, sign up now to reserve your spot.

lab tour photo
In this lab tour, the group looks into one of Oracle’s smaller labs, which is set up like an office, from a control room.

Sunday Jul 29, 2012

User Experience Roadmap for Oracle Applications: Direct from Jeremy Ashley

By Misha Vaughan, Applications User Experience

This is the third in a series of blog posts on the user experience (UX) highlights in various Oracle product families.

Last week’s post was with Gary Grieshaber, Senior Director, EnterpriseOne Product Strategy on JD Edwards. This interview is with Jeremy Ashley, Vice President, Oracle Applications User Experience team. Here, he talks about Oracle’s roadmap for simplifying Oracle Applications user experiences and what you might expect to see at Oracle OpenWorld 2012 this year.

Jeremy Ashley
Jeremy Ashley

These days, if you ask Ashley about Oracle’s strategy with Applications User Experience, his answer is short: “Simplicity.”

The enterprise application landscape is changing for user experiences, he says. The underlying technologies -- the software, the hardware, and the storage capabilities -- have become so sophisticated that users’ expectations have started to shift. They now expect even more from their devices. Users want their experiences to be smarter and simpler and portable.

You might be expecting to hear more about the consumerization of information technology, or the trend toward BYOD (bring your own device), or even big data.  

Ashley says he views these trends as byproducts, or symptoms, of a larger trend. Users now expect their software experiences to simply map to their needs. They are no longer willing to work to the device, spending hours on training and patiently wading through quirky work-around solutions. Instead, they want the device to work around their needs.

What does Ashley mean when he talks about “simplicity”?  

He calls it a process of reduction. Rather than building more, he says, look at how you can get more out of what you have.  

At OpenWorld, you’ll be able to see what Ashley means by this. This process of reduction, this simplification, becomes imperative for Oracle customers who have a high number of users, on a high volume of transactions, and need walk-up-and-use ease of use.

On the Applications User Experience team, we call this the “entry experience.”

Ashley said that Oracle is evaluating its product lines with an eye toward design, and looking for specific opportunities to simplify. Whether it is with a product family or a spot solution, the Applications UX team is really paying attention to where simplification is needed most and makes the most sense. For example, he said, that could mean providing a simplified user experience or performing inventory receiving using Oracle Fusion Applications Supply Chain Management (SCM).

The other part of simplification is about integrating a user experience across features and across devices of all shapes and sizes -- seamlessly. Rather than presenting the user with a full menu of options, simplicity means making sense of how to pull together the best set of features and information to fit whatever device a user may be working on, as Oracle has done in Oracle Fusion Applications.

Ashley will lead a general session at OpenWorld on the topic of simplification, and he is planning to demo what are likely to be some of the most exciting enterprise applications user experiences Oracle’s has ever showcased. He will be joined by ACE Directors Basheer Khan, CEO of Innowave; Debra Lilley, Oracle Alliance Director and Fusion champion of Fujitsu; and Edward Roske, CEO of InterRel.

Don't miss Ashley’s session at OpenWorld this year.

CON9467 - Oracle’s Roadmap to a Simple, Modern User Experience

This is where you will get a look at the promised demos.

CON9438 - Oracle Fusion Applications: Transforming Insight into Action

In this session, you'll hear again from Basheer Khan, CEO of Innowave, as he presents with Ashley and Katie Candland, Director, Oracle Fusion Applications, on his experience with implementing Fusion Project Portfolio Management, or PPM. A video interview of Khan is also available, where he says his company's implementation of Fusion Applications is bringing efficiencies to their business that they've never seen before.

Find out more about how you can connect with the Oracle Applications User Experience team at OpenWorld 2012.


Monday Jul 16, 2012

User Experience Highlights in JD Edwards EnterpriseOne: Direct from Gary Grieshaber

By Misha Vaughan and Kathy Miedema, Oracle Applications User Experience 


This is the second in a series of blog posts on the user experience (UX) highlights in various Oracle product families. The last post was with George Jacob, Group Vice President for CRM Applications. You’ll see themes around productivity and efficiency, and get an early look at the latest mobile offerings coming through these product lines.

Today’s post is on JD Edwards EnterpriseOne. To learn more about what’s ahead, attend JD Edwards OpenWorld presentations.

This interview is with Gary Grieshaber, Senior Director, EnterpriseOne Product Strategy.

Gary Grieshaber

Gary Grieshaber

Q: How would you describe the vision you have for the user experience of JD Edwards EnterpriseOne?

A: Modern, intuitive, productive.

The focus here is making end users productive while they are interacting with the applications. This encompasses items such as delivering composite applications to deliver all the information they need to make decisions, enabling end users to personalize the software for their specific needs, and making the transactions as simple as possible. 

Q: How are the UX features you have delivered so far resonating with customers? 

A: The improvements are resonating way beyond our expectations. This has already had a positive impact on encouraging customers to upgrade. Here’s an example of what customers have said:

  • “The extensive updates in Oracle’s JD Edwards EnterpriseOne 9.1, including the new JD Edwards EnterpriseOne One View Reporting, demonstrates Oracle’s focus on providing the tools for a company to grow and adapt to the changing global environment,” said Stephen Kerrigan, Director of Business Applications at Kinross Gold Corporation. “Oracle’s JD Edwards has demonstrated its commitment to its customers and ERP innovation with not only this release of  JD EnterpriseOne 9.1, but with the recent releases of JD Edwards EnterpriseOne Tools 9.1 and its support for multiple mobile applications and technologies.”  
  • “I believe our success is based on picking a great partner, Guidewire, and a great ERP suite with the latest mobile, iPad and user interface available in the market. Our employees found the user interface to be incredibly easy to use, and our entire staff have become power users in a very short amount of time,” said Adam Riches, Corporate Controller of Midway Gold.

Q: You mentioned that these UX highlights are more popular than you expected them to be. Can you provide an example? 

A: At the COLLABORATE 2012 conference, we announced the release of a new end-user reporting set of tooling and applications called JD Edwards EnterpriseOne One View Reporting (below). This enables end users to create their own reports by using the familiar interactive application to drive the reporting process.  The user can simply select the fields from the applications which they are already familiar with to select the data for the report, then use the power of the BI Publisher interactive reporting capability to generate the report. This is a major game-changer in terms of ease of use for JD Edwards EnterpriseOne users.



Interactive reporting capabilities are just clicks away with the release of the new One View Reporting tools.

The new JD Edwards EnterpriseOne Pages feature (below) has caught on like wildfire. This is the ability for customers to easily deploy role-based pages for easy navigation, task-directed activities, reports and business intelligence, and external web content. Customers have run with this feature and created business process flow based on navigation, graphical menus, composite application, and many other creative uses.



New drop-down menus, including Favorites, and easy-to-use carousel navigation are among the user experience highlights found in EnterpriseOne now.


Q: What are customers saying about your current mobile offerings?

A: We are getting great traction with the tablet support for JD Edwards EnterpriseOne, which enables our customers to run the entire suite of JD Edwards EnterpriseOne applications from an iPad. Don Sauve, a programmer/analyst from Wagstaff, Inc., said that "Oracle has responded to customer requests in providing iPad support for EnterpriseOne. Implementation was a snap as part of the normal tools release update, and E1-specific gestures make the user experience very intuitive."

Q: What are you working on now that you think is going to be exciting to customers at Oracle OpenWorld?

A: We are working on a number of key initiatives that we feel our customers will be very excited to see built into the product. This includes more solutions around mobility, personalization, and end user productivity. In the mobility category, we are working on Tighter Device Integration (such as camera, geolocation) for both the JD Edwards EnterpriseOne smartphone and tablet-based applications. We are also planning support for additional devices as they emerge in the marketplace. In the area of personalization, our strategy is to remove the need for more expensive code-based modification and, in its place, provide more capabilities for end users and IT to configure the user experience. Features such as end-user Form personalization, enhancements to user favorites, and user-defined launch pages will significantly help in this area. In the area of end user productivity, we are planning more capabilities for the EnterpriseOne Pages feature and adding advanced data visualization to the product.

Q: What do you want JD Edwards customers to know?

A: With the JD Edwards EnterpriseOne 9.1 release, we have delivered a tremendous set of improvements to the end user experience. This is an exciting area for the JD Edwards product line, and the feedback from our customers, partners, and sales has been remarkable. A key part of the product line strategy is to continue this momentum, so stayed tuned to upcoming product innovations.   

Editor’s note: For more on JD Edwards EnterpriseOne user experience highlights, visit the Usable Apps web site.

To find out more about these enhancements at Openworld, be sure to check out these sessions:

CON9160 - Showcase of the JD Edwards EnterpriseOne User Experience

HOL10452 - JD Edwards EnterpriseOne 9.1 User Interface Changes

CON9158 - End User Empowerment with JD Edwards EnterpriseOne One View Reporting



Monday Jul 02, 2012

User Experience Highlights in Siebel: Direct from George Jacob

By Misha Vaughan and Kathy Miedema, Oracle Applications User Experience

This is the first in a series of blog posts on the user experience (UX) highlights coming in various Oracle product families. You’ll see themes around productivity and efficiency, as well as a thoughtful approach to pushing UX capabilities into the underlying tooling. Of course, you can also expect to get an early look at the latest mobile offerings coming through these product lines.

Today’s post is on Siebel. To learn more about what’s ahead, attend Siebel OpenWorld presentations. Our first interview is with George Jacob, the Group Vice President for CRM Applications.


George Jacob

Q: How would you describe the vision you have for the user experience of Siebel?
A: Contemporary: Siebel runs in all browsers and all browser-capable devices using the latest web technology standards, such as JavaScript, CSS, and HTML 5 while providing a native application user experience.
Productive: Siebel is designed for a user experience that reduces clutter and user keystrokes.
User-sensitive: The user experience enables Siebel to adapt easily to business needs, device types and user preferences.

Q: How are the UX features you have delivered so far resonating with customers?
A:  Customers are very excited about our refresh of the Siebel user interface capabilities; the Siebel roadmap and user interface sessions at Oracle OpenWorld last year overflowed. We have had to turn back customer requests to participate in the early adopter program because we had more than we could handle. Customers are calling this a game-changer for Siebel.

Q: So the UX highlights are popular?
A: Yes, the UX highlights are very popular, although to a certain extent we expected this! 

Q: What’s coming in Siebel on a mobile platform?
A: Our current mobile offering is based on Windows Mobile (native application), and is fairly mature (over 5 years). The new Siebel Open User Interface Framework, by virtue of working on all browsers, will run – when it is released this year – on tablets and smartphones. This is one of the reasons a number of customers are most excited about our UX changes.



Views of Siebel data on mobile devices


Q: What are you working on now that you think is going to be exciting to customers at OOW?
A: We are working on the Siebel Open User Interface, to be released this year in the Siebel 2012 8.1.1.9 & 8.2.2.2 innovation packs. We are also working on Connected Mobile applications for Sales, Service, Consumer Goods and Pharmaceuticals, and Disconnected Mobile applications for Pharmaceuticals in the same release. We are building specialized applications that exploit the new UI framework for Telco Order Capture and for Life Sciences healthcare professional visits. Our 2012 delivery will be the foundation for further user experience enhancements, next year and beyond.

Q: What do you want Siebel customers to know?
A:  We are excited to be focused on improving the user experience of Siebel applications, and it is encouraging to see the positive feedback from Siebel customers and partners.

If you would like to see more in the Siebel user experience, be sure to check out these sessions at OpenWorld:

CON9700 - Siebel CRM Overview, Strategy, and Roadmap

CON9703 - User Interface Innovations with the New Siebel “Open UI”

CON9705 - Unleash the Power of “Open UI”

CON9697 - Mobile Solutions for Siebel CRM



Wednesday Jun 13, 2012

We need you! Sign up now to give Oracle your feedback on future product design trends at OpenWorld 2012

By Kathy Miedema, Oracle Applications User Experience

Get the most from your Oracle OpenWorld 2012 experience and participate in a usability feedback session, where your expertise will help Oracle develop unbeatable products and solutions. Sign up to attend a one-hour session during Oracle OpenWorld. You’ll learn about Oracle’s future design trends -- including mobile applications and social networking -- and how these trends will affect your users down the road.

OpenWorld Exterior 2011

A street scene from Oracle OpenWorld 2011.

Oracle’s usability experts will guide you through practical learning sessions on the user experience of various business applications, middleware, and more. All user feedback sessions will be conducted October 1–3 at the InterContinental San Francisco Hotel on Howard Street, just a few steps away from the Moscone Center.

To best match you with a user feedback activity, we will ask you about your role at your company. Our user feedback opportunities include focus groups, surveys, and one-on-one sessions with usability engineers.

What do you get out of it? Customer and partner participants in the past have been surprised to learn how tuned in Oracle is to work that their applications users do every day. Oracle’s User Experience team members are trained to listen carefully, ask specific questions, interpret your answers, and work with designers to create products and solutions that suit your needs. Our goal is to help make you and your users more productive and efficient.

Learn about Oracle’s process, and take advantage of the chance to give your specific feedback to the designers who create the enterprise applications of your future. See for yourself how Oracle collects feedback and measures its designs for turning them into code.

Seats are limited for Oracle’s user feedback sessions, so sign up now by sending an e-mail to Gozel.Aamoth@oracle.com with the subject line: Sign Me Up for an Oracle OpenWorld 2012 UX Session.

For more information about customer feedback sessions and what you can learn from them, please visit the Usable Apps website.


When: Monday-Wednesday during OpenWorld 2012, Oct. 1-3

Where: The InterContinental San Francisco Hotel

How to sign up: RSVP now by sending an email to gozel.aamoth@oracle.com with the subject line “Sign me up for an OOW 2012 UX Session.”

Learn more: Visit the Usable Apps website at Get Involved.



About

Check here for opinions, updates, and events from Oracle's Applications User Experience team: Applications Cloud, E-Business Suite, JD Edwards, Siebel, PeopleSoft, and more.

Misha Vaughan
Misha Vaughan, Director, Applications User Experience
@mishavaughan on Twitter

Learn more about us at
Usable Apps