Wednesday Apr 20, 2016

Modern Customer Experience: 4 Conferences, 1 Location and the OAUX team

by Geet Singh, Oracle Applications User Experience

Oracle is hosting four co-located conferences in Las Vegas to empower professionals with the insights needed to deliver a personalized customer experience whenever and however a customer interacts with a brand. Sessions will cover topics ranging from industry solutions, best practices, Oracle CX Cloud Suite, the CX marketplace, and Cloud user experience. These sessions focus on the hottest trends and challenges customer experience professionals are facing in 2016.


For the first time, the Oracle Applications User Experience (OAUX) team will be hosting an onsite usability lab during the Modern Customer Experience conference at the MGM Grand in Las Vegas.

This is your chance to: 

  • Meet the user experience team, learn about the future, and walk away inspired by the user experiences in the Oracle Customer Experience Cloud.
  • Attend “Cloud User Experience: The Way Forward,” a session presented by OAUX Group Vice President, Jeremy Ashley
  • Take part in “The Future of Work,” – a panel discussion with UNLV graduate students, in which Killian Evers, Vice President, Applications User Experience for Sales and Service, and the OAUX team will bring some of our latest “hands-on tech” for the students to experience. 
  • Register and participate in the usability feedback sessions at the onsite usability testing lab.

Cloud User Experience: The Way Forward

This cross experience session will reveal how every experience with your brand matters and why it is critical to strive for a unified and seamless CX approach. Jeremy Ashley (@jrwashley), Group Vice President, Cloud Applications User Experience (UX), Oracle talks about how current transitions in the industry and trends in the emerging workforce are shaping the next generation of user experiences in Oracle Customer Experience Cloud. Learn how these modern user experiences move consistently across devices to make the learning curve disappear while boosting participation and productivity for all users. This session also discusses the future of enterprise experiences that capitalize on emerging technologies, including wearables and the Internet of Things, and how they transcend both your work and your personal life.

Date: Thursday, April 28, 2016
Time: 9:00 a.m. - 9:50 a.m.
Location: MGM Grand Conference Center - Level 1, Room 116

The Future of Work – a panel discussion with UNLV graduate students, industry analysts, and the OAUX Team

Join the discussion with students from the UNLV Lee Business School to discuss “the future of work” with Rebecca Wetteman (@rebeccawetteman), Vice President of Research, Nucleus Research Incorporated and Killian Evers (@keversca), Vice President, Applications User Experience for Sales and Service, Oracle.

Learn how sales, marketing, customer service, and commerce change for the next generation. What does the next generation expect from their employers? Are they truly modern and using the latest technology solutions? Experience some of the latest devices and technologies, and hear the panelists’ perspectives as they navigate the future.

Date: Thursday, April 28, 2016
Time: 1:00 p.m. - 2:30 p.m.
Location: MGM Grand Conference Center - Level 1, Room 112 & 113

Onsite Product Usability Testing Lab

Feedback session in progress


Our user experience strategy for Customer Experience Suite is customer driven –the user’s role, tasks and workflows drive our UX decisions. We help users get the things they care about done quickly and efficiently. Our UX decisions are driven by extensive customer research, come check out our research lab set-up at the conference.  

To participate in an onsite feedback session, we recommend you sign up in advance, as space is limited. Once we process your information, you will be contacted by a member of our team who will provide more details on the feedback sessions. To reserve your spot at this private event sign up right away! 

Date: Wednesday, April 27, 2016 and Thursday, April 28, 2016
Location: Conference Room 101, Level 1/South

Never participated in a usability session before? Check out the video to hear what Oracle customers and partners have to say about their experiences. To learn more about our team’s presence at the future events, please visit UsableApps.

Tuesday Mar 29, 2016

It’s off to Vegas this April for COLLABORATE16!

By Claire Swarthout, Oracle Applications User Experience


The Oracle Applications User Experience team will be heading to COLLABORATE16: Technology and Applications Forum for the Oracle Community this April, a unique conference produced by three independent user groups: the Independent Oracle Users Group [IOUG] , the Oracle Applications Users Group [OAUG] , and Quest International Users Group [Quest]. This conference brings together Oracle power users and IT decisions makers, with the sole goal of finding practical solutions for today and strategies for tomorrow. Come and learn about the work our team is doing in User Experience – you can find at us either the demo station, or conducting exclusive usability feedback sessions at our traveling lab.

Visit the Demo Grounds

Simplicity, mobility, and extensibility are the major investment areas for the Oracle Applications Cloud User Experience. Come see the latest Oracle Applications Cloud User Experience enhancements for HCM, ERP, and CX, as well as get a first look at our new extensibility tools for modifying the Cloud User Experience. Meet our dynamic usability engineers, designers, and developers at the demo station. Stop by and get inspired by the Cloud!

Date: April 10 — April 14, 2016
Time:
Open during exhibit hall hours of operation
Location:
Oracle Applications Cloud Demo Grounds
, Mandalay Bay Convention Center

Be a part of Virtual Reality research

Come visit the Oracle Applications User Experience Emerging Technologies team to immerse yourself in a possible future user experiences, virtual reality (VR). Take a virtual reality tour and share your feedback and ideas for how VR could help you be more productive.



Date: April 12- April 13, 2016
Time: Open during exhibit hall hours of operation
Location: Technology Systems Demo Grounds, Mandalay Bay Convention Center

Participate in the Onsite Usability Testing Lab

Your suggestions on the previews of upcoming Oracle product releases — including Oracle ERP Cloud, Simplified UI, and emerging technologies— will help us identify changes required to increase user satisfaction, give us an insight into how real users actually interact with their products, and improve the overall interactive experience.

Don't miss this opportunity to test-drive our applications before they go to market. Your feedback will directly affect Oracle’s existing and future usability, helping us develop applications that are intuitive and easy to use.

Participating in our onsite usability testing lab at COLLABORATE16 lets you explore new and innovative ideas around application design.

Sign up today because spaces fill up quickly!

Date: Tuesday, April 12, and Wednesday, April 13
Time: Sessions will be conducted throughout the day
Location: Islander Ballroom A, Mandalay Bay Convention Center

Sign-Up: Pre-registration is required. Sign up here

Never participated in a usability session before? Check out the video to hear what Oracle customers and partners have to say about their experiences. To learn more about our team’s presence at the future events, please visit UsableApps.


Wednesday Mar 23, 2016

Calling all Modern HR Leaders: Get Involved!

by Geet Singh, Oracle Applications User Experience

Will you be at Oracle HCM World 2016 in April in Chicago? It’s an action-packed schedule with a great lineup of speakers and special programs. We are excited to listen to thought leaders like Adam Grant and Peter Cappelli at the conference. 

Oracle HCM World is where human resources, talent management, and business leaders come together to hear from industry influencers, share best practices, and learn how forward-thinking organizations are employing modern HR to transform their organizations.

  • Do you want to improve employee experience?
  • Are you concerned about employee engagement?
  • Do you want your employees to be more productive?
  • Do you worry about adoption when you launch something new?

Oracle Applications User Experience team offers you a simplified UI that will enable your employees and you to use and adopt the Oracle HCM Cloud applications with great ease.

Interested to learn more? This is your chance to:

  • See “the future” - the future of Oracle HCM Cloud applications
  • Attend a UX session, and learn more about trends in Oracle HCM user experience
  • Impact the usability of Oracle HCM Cloud applications with your feedback
  • Help us continue to develop applications that are intuitive and easy to use
  • Test-drive new applications before they go to market

Attend "Oracle HCM Cloud User Experiences: Designed for Work Styles Across Device" session on Thursday, April 7, 2016 between 11:45 am and 12:45 pm and learn how at Oracle, we design the user experience so that the right amount of information appears on each device — whether it’s a laptop, tablet, smartphone, or smartwatch.

Hear from Aylin Uysal (@aylinuysal), Senior Director, Oracle Human Capital Management User Experience and Jake Kuramoto (@jkuramot), Senior Director, Oracle Applications User Experience.


Sign up to participate in an exclusive usability feedback session at Oracle HCM World 2016! The Oracle Applications User Experience team will be onsite for two days during this conference.

When: April 7 – 8, 2016
Location: Hyatt Regency Chicago

We recommend you sign up in advance because space is limited. Once we process your information, you will be contacted by a member of our team who will provide more details on the feedback sessions. Reserve your spot at this private event today.

Never participated in a usability session before? Check out the video to hear what Oracle customers and partners have to say about their experiences. To learn more about our team’s presence at the future events, please visit UsableApps.



Friday Mar 04, 2016

Partners: Wow your customers in demos

Newly updated training creates experts in the selling points of Release 10 Cloud User Experience Highlights by product family

By Sarah Smart, Oracle Applications User Experience

To give partners a leg up on selling Release 10, the Oracle Applications Cloud User Experience 2016 Implementation Specialist guided learning path has been updated for sales and presales consultants. The online training provides in-depth information to help Oracle partners knock customers’ socks off with demonstrations that showcase Oracle’s investment in user experience for the cloud.

Debra Lilly and Basheer Khan
Debra Lilley, left, Vice President, Certus Cloud Solutions; and Basheer Khan, Principal, Knex Technology, share Cloud UX competitive strategies at Oracle OpenWorld 2015 in San Francisco, Calif.


“Oracle partners gain tremendous advantage by knowing how to sell and implement the Oracle user experience,” said Jonathan Vinoskey, Director, Oracle Applications Partner Enablement (HCM). “Imagine customers using compelling, tailored applications on their mobile devices — at no additional cost! Knowing the problems being solved, articulating the different options and best solutions and then actually deploying the compelling and innovative user experience solutions provided by the Oracle Applications User Experience team will drive business for both Oracle and the partner. This is what partners will learn in the Oracle Applications User Experience 2016 Implementation Specialist training.”

You’ve watched the Oracle Applications User Experience (OAUX) team develop Oracle’s UX strategy since Release 7, and we’ve had a mind to increase participation even more with Release 8 and Release 9.

In Release 10, Oracle makes its biggest step forward for cloud applications yet. We’re focusing on the second part of our “Simplicity, Mobility, Extensibility” story, and the key to that piece is increasing the participation of users. This is a crucial Release 10 selling point for partners. We know that if users don’t find value in the application, they won’t use it, costing your customers time and money.

The training dives deep into the most important and exciting features of Oracle Applications Cloud Release 10, including the gorgeously updated, consistent, mobility-focused user experience.

We also show you those dead-simple tools for making the experience look like your company for your users and a seamless way to add what is unique for your business or industry with our user interface developer toolkit. Finally, pupils will understand Oracle’s ongoing investment in refining, adding to, and updating the user experience based on customer feedback.

Release 10 Extensibility Screen shot
Extensibility in Release 10 offers more options for visual design and organization in a friendly UI as well as a seamless way to add what is unique for your business or industry with our user interface developer toolkit and Page Integration, which aspiring Specialists will learn.


"We have 750 Oracle Partners certified through our Cloud User Experience Specialist Role up through Release 9,” said Shannon Whiteman, Manager, Communication Operations & Online Training. “Our Release 10 update to the Specialist Role is a must-see for all of our partners who are serious about selling the Oracle Cloud."

Ready to dive in?

Start now to become an Oracle Applications Cloud UX Implementation Specialist.


Wednesday Jan 13, 2016

First Stop for 2016 - Oracle Modern Supply Chain Experience

by Geet Singh, Oracle Applications User Experience

Happy 2016, everyone!


Ready to attend the Oracle Modern Supply Chain Experience conference?

The Oracle Applications User Experience team will be there, too.
We are hosting a session on Oracle Supply Chain Management User Experience and will have a usability lab at the conference.

Attend a UX session, and learn more about trends in Oracle SCM user experience

Creating your conference agenda? Make sure to include the session “Oracle Supply Chain Management and Procurement User Experiences: Trends, Tailoring, and Strategy.

  • Learn how the themes of simplicity, mobility, and extensibility guide the roadmap for the Oracle user experience
  • View a demonstration of the next generation of user experiences in Oracle SCM and Procurement
  • Learn how Oracle is modernizing and unifying the user experience across devices to eliminate the learning curve
Presenters

Killian Evers & Nicole Giovanetti

Date: Wednesday, Jan. 27, 2016
Time: 2:45 – 3:45 p.m.
Location: See agenda



Participate in the usability feedback session at Modern Supply Chain Experience

You can participate in a feedback session on Oracle's supply chain management application offerings at the conference and test-drive the Oracle SCM Cloud.

When: Tuesday, Jan. 26, and Wednesday, Jan. 27
Where: The San Jose Convention Center, Conference Room 230B


5 reasons you won’t want to miss this:

  1. Bragging rights. Help Oracle design the future of supply chain management applications.
  2. Make a difference. Provide the UX team with your in depth feedback.
  3. Test-drive new UI. Experience the latest we have to offer.
  4. Meet with experts. Interact with Oracle usability engineers and designers.
  5. Be a part of the Oracle Applications User Experience community. Learn about future     events and opportunities to provide feedback on our products.

The event fills up quickly, and seats are limited! If you’re ready to participate, sign up in advance.
Participation in the sessions requires your company or organization to have a Customer Participation Confidentiality Agreement (CPCA) on file. Don’t have one? Let us know, and we’ll start the process.

Never participated in a usability session before? Check out this YouTube video to hear what Oracle customers and partners have to say about their experiences at previous usability feedback sessions.

Monday Oct 28, 2013

Workshops, online content show how Oracle infuses simplicity, mobility, extensibility into user experience

By Kathy Miedema & Misha Vaughan, Oracle Applications User Experience


Oracle has made a huge investment into the user experience of its many different software product families, and recent releases showcase big changes and features that aim to promote end user engagement and efficiency by streamlining navigation and simplifying the user interface.

But making Oracle’s enterprise software great-looking and usable doesn’t stop when Oracle products go out the door. The Applications User Experience (UX) team recognizes that our customers may need to customize software to fit their work processes. And that’s why we provide tools such as user experience design patterns to help you maintain the Oracle user experience as you tailor your application to fit your business needs.

Often, however, customers may need some context around user experience. How has the Oracle user experience been designed and constructed? Why is a good user experience important for users? How does understanding what goes into the user experience benefit the people who purchase the software for users?

There’s a short answer to these questions, and you can read about it on Usable Apps. But truly understanding Oracle’s investment and seeing how it applies across product families occasionally requires a deeper dive into the Oracle user experience, especially if you’re an influencer or decision-maker about Oracle products.

To help frame these decisions, the Communications & Outreach team has developed several targeted workshops that explore what Oracle means when it talks about user experience, and provides a roadmap into where the Oracle user experience is going. These workshops require non-disclosure agreements, and have been delivered to Oracle sales folks, Oracle partners, Oracle ACE Directors and ACEs, and a few customers. Some of these audience members have been developers or have a technical background; just as many did not. Here’s a breakdown of the kind of training you can get around the Oracle user experience from the OAUX Communications & Outreach team.


For Partners:

Demostation
George Papazzian, Principal, Naviscent with Joyce Ohgi, Oracle

  • Oracle Fusion Applications HCM Pre-Sales Seminar:  In concert with Worldwide Alliances  and  Channels under Applications Partner Enablement Director Jonathan Vinoskey’s guidance, the Applications User Experience team delivers a two-day workshop.  Day one focuses on Oracle Fusion Applications HCM and pre-sales strategy, and Day two focuses on positioning and leveraging Oracle’s investment in the Oracle Fusion Applications user experience.  The next workshops will occur on the following dates:
  • Partner Advisory Board: A two-day board meeting in the U.S. and U.K. to discuss four main user experience areas for Oracle Fusion Applications: simplicity, visualization & analytics, mobility, & futures. This event is limited to Oracle Diamond Partners, UX bloggers, and key UX influencers and requires legal documentation.  We will be talking about the Oracle applications UX strategy and roadmap.

  • Partner Implementation Training on User Interface: How to Build Great-Looking, Usable Apps:  In this two-day, hands-on workshop built around Oracle’s Application Development Framework, learn how to build desktop and mobile user interfaces and mobile user interfaces based on Oracle’s experience with Fusion Applications. This workshop is for partners with a technology background who are looking for ways to tailor Fusion Applications using ADF, or have built their own custom solutions using ADF. It includes an introduction to UX design patterns and provides tools to build usability-tested UX designs.
  • Nov 5-6, 2013 @ Redwood Shores, CA, USA
  • January 28-29th, 2014 @ Reston, Virginia, USA
  • February 25-26, 2014 @ Guadalajara, Mexico
  • March 9-10, 2014 @ Dubai, United Arab Emirates
To register, contact Shannon.Whiteman@oracle.com
  • Simplified UI Customization & Extensibility:  Pilot workshop:  We will be reviewing the proposed content for communicating the user experience tool kit available with the next release of Oracle Fusion Applications.  Our core focus will be on what toolkit components our system implementors and independent software vendors will need to respond to customer demand, whether they are extending Fusion Applications, or building custom applications, that will need to leverage the simplified UI.
    • Dec 11th, 2013 @ Reading, UK
For information: contact Misha.vaughan@oracle.com
  • Private lab tour and demos: Interested in seeing what’s going on in the Apps UX Labs?  If you are headed to the San Francisco Bay Area, let us know. We can arrange a spin through our usability labs at headquarters.
  • OAUX Expo: This open-house forum gives partners a look at what the UX team is working on, and showcases the next-generation user experiences in a demo environment where attendees can see and touch the applications.

  • UX Direct: Use the same methods that Oracle uses to develop its own user experiences. We help you define your users and their needs, and then provide direction on how to tailor the best user experience you can for them.

For Customers

lab team photo
Angela Johnston, Gozel Aamoth, Teena Singh, and Yen Chan, Oracle

  • Lab tours: See demos of soon-to-be-released products, and take a spin on usability research equipment such as our eye-tracker. Watch this video to get an idea of what you’ll see.
  • Get our newsletter: Learn about newly released products and see where you can meet us at user group conferences.
  • Participate in a feedback session: Join a focus group or customer feedback session to get an early look at user experience designs for the next generation of software, and provide your thoughts on how well it will work.
  • Join the OUAB: The Oracle Usability Advisory Board meets several times a year to discuss trends in the workforce and provide direction on user experience designs.
  • UX Direct: Use the same methods that Oracle uses to develop its own user experiences. We help you define your users and their needs, and then provide direction on how to tailor the best user experience you can for them.
For Developers (customers, partners, and consultants):

Developers
Plinio Arbizu, SP Solutions, Richard Bingham, Oracle, Balaji Kamepalli, EiSTechnoogies, Praveen Pillalamarri, EiSTechnologies

  • How to Build Great-Looking, Usable Apps: This workshop is for attendees with a strong technology background who are looking for ways to tailor customer software using ADF. It includes an introduction to UX design patterns and provides tools to build usability-tested UX designs.  See above for dates and times.
  • UX design patterns web site: Cut the length of your project down by months. Use these patterns to build out the task flow you need to develop for your users. The patterns have already been usability-tested and represent the best practices that the Oracle UX research team has found in its studies.
  • UX Direct: Use the same methods that Oracle uses to develop its own user experiences. We help you define your users and their needs, and then provide direction on how to tailor the best user experience you can for them.

For Oracle Sales


Mike Klein, Jeremy Ashley, Brent White, Oracle
  • Contact your local sales person for more information about the Oracle user experience and the training available from the Applications User Experience Communications & Outreach team.
  • See customer-friendly user experience collateral ranging from the new simplified UI in Oracle Fusion Applications Release 7, to E-Business Suite user experience highlights, to Siebel, PeopleSoft, and JD Edwards user experience highlights.  
  • Receive access to the same pre-sales and implementation training we provide to partners.
  • For Oracle Sales only: Oracle-only training on the Oracle Fusion Applications UX Innovation Sales Kit. 


About

Check here for news and upcoming events from Oracle's Applications User Experience team on the Oracle Applications Cloud and more.

People in Spheres
Misha Vaughan, Editor & Senior Director, Applications User Experience
@mishavaughan on Twitter

Learn more about us at
Usable Apps

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