By Geet Singh-Oracle on Apr 20, 2016
by Geet Singh, Oracle Applications User Experience
Oracle is hosting four co-located conferences in Las Vegas to empower professionals with the insights needed to deliver a personalized customer experience whenever and however a customer interacts with a brand. Sessions will cover topics ranging from industry solutions, best practices, Oracle CX Cloud Suite, the CX marketplace, and Cloud user experience. These sessions focus on the hottest trends and challenges customer experience professionals are facing in 2016.
For the first time, the Oracle Applications User Experience (OAUX) team will be hosting an onsite usability lab during the Modern Customer Experience conference at the MGM Grand in Las Vegas.
This is your chance to:
- Meet the user experience team, learn about the future, and walk away inspired by the user experiences in the Oracle Customer Experience Cloud.
- Attend “Cloud User Experience: The Way Forward,” a session presented by OAUX Group Vice President, Jeremy Ashley
- Take part in “The Future of Work,” – a panel discussion with UNLV graduate students, in which Killian Evers, Vice President, Applications User Experience for Sales and Service, and the OAUX team will bring some of our latest “hands-on tech” for the students to experience.
- Register and participate in the usability feedback sessions at the onsite usability testing lab.
Cloud User Experience: The Way Forward
This cross experience session will reveal how every experience with your brand matters and why it is critical to strive for a unified and seamless CX approach. Jeremy Ashley (@jrwashley), Group Vice President, Cloud Applications User Experience (UX), Oracle talks about how current transitions in the industry and trends in the emerging workforce are shaping the next generation of user experiences in Oracle Customer Experience Cloud. Learn how these modern user experiences move consistently across devices to make the learning curve disappear while boosting participation and productivity for all users. This session also discusses the future of enterprise experiences that capitalize on emerging technologies, including wearables and the Internet of Things, and how they transcend both your work and your personal life.
Date: Thursday, April 28, 2016
Time: 9:00 a.m. - 9:50 a.m.
Location: MGM Grand Conference Center - Level 1, Room 116
The Future of Work – a panel discussion with UNLV graduate students, industry analysts, and the OAUX Team
Join the discussion with students from the UNLV Lee Business School to discuss “the future of work” with Rebecca Wetteman (@rebeccawetteman), Vice President of Research, Nucleus Research Incorporated and Killian Evers (@keversca), Vice President, Applications User Experience for Sales and Service, Oracle.
Learn how sales, marketing, customer service, and commerce change for the next generation. What does the next generation expect from their employers? Are they truly modern and using the latest technology solutions? Experience some of the latest devices and technologies, and hear the panelists’ perspectives as they navigate the future.
Date: Thursday, April 28, 2016
Time: 1:00 p.m. - 2:30 p.m.
Location: MGM Grand Conference Center - Level 1, Room 112 & 113
Onsite Product Usability Testing Lab
Feedback session in progress
Our user experience strategy for Customer Experience Suite is customer driven –the user’s role, tasks and workflows drive our UX decisions. We help users get the things they care about done quickly and efficiently. Our UX decisions are driven by extensive customer research, come check out our research lab set-up at the conference.
To participate in an onsite feedback session, we recommend you sign up in advance, as space is limited. Once we process your information, you will be contacted by a member of our team who will provide more details on the feedback sessions. To reserve your spot at this private event sign up right away!
Date: Wednesday, April 27, 2016 and Thursday, April 28, 2016
Location: Conference Room 101, Level 1/South
Never participated in a usability session before? Check out the video to hear what Oracle customers and partners have to say about their experiences. To learn more about our team’s presence at the future events, please visit UsableApps.