Tuesday Mar 29, 2016

It’s off to Vegas this April for COLLABORATE16!

By Claire Swarthout, Oracle Applications User Experience


The Oracle Applications User Experience team will be heading to COLLABORATE16: Technology and Applications Forum for the Oracle Community this April, a unique conference produced by three independent user groups: the Independent Oracle Users Group [IOUG] , the Oracle Applications Users Group [OAUG] , and Quest International Users Group [Quest]. This conference brings together Oracle power users and IT decisions makers, with the sole goal of finding practical solutions for today and strategies for tomorrow. Come and learn about the work our team is doing in User Experience – you can find at us either the demo station, or conducting exclusive usability feedback sessions at our traveling lab.

Visit the Demo Grounds

Simplicity, mobility, and extensibility are the major investment areas for the Oracle Applications Cloud User Experience. Come see the latest Oracle Applications Cloud User Experience enhancements for HCM, ERP, and CX, as well as get a first look at our new extensibility tools for modifying the Cloud User Experience. Meet our dynamic usability engineers, designers, and developers at the demo station. Stop by and get inspired by the Cloud!

Date: April 10 — April 14, 2016
Time:
Open during exhibit hall hours of operation
Location:
Oracle Applications Cloud Demo Grounds
, Mandalay Bay Convention Center

Be a part of Virtual Reality research

Come visit the Oracle Applications User Experience Emerging Technologies team to immerse yourself in a possible future user experiences, virtual reality (VR). Take a virtual reality tour and share your feedback and ideas for how VR could help you be more productive.



Date: April 12- April 13, 2016
Time: Open during exhibit hall hours of operation
Location: Technology Systems Demo Grounds, Mandalay Bay Convention Center

Participate in the Onsite Usability Testing Lab

Your suggestions on the previews of upcoming Oracle product releases — including Oracle ERP Cloud, Simplified UI, and emerging technologies— will help us identify changes required to increase user satisfaction, give us an insight into how real users actually interact with their products, and improve the overall interactive experience.

Don't miss this opportunity to test-drive our applications before they go to market. Your feedback will directly affect Oracle’s existing and future usability, helping us develop applications that are intuitive and easy to use.

Participating in our onsite usability testing lab at COLLABORATE16 lets you explore new and innovative ideas around application design.

Sign up today because spaces fill up quickly!

Date: Tuesday, April 12, and Wednesday, April 13
Time: Sessions will be conducted throughout the day
Location: Islander Ballroom A, Mandalay Bay Convention Center

Sign-Up: Pre-registration is required. Sign up here

Never participated in a usability session before? Check out the video to hear what Oracle customers and partners have to say about their experiences. To learn more about our team’s presence at the future events, please visit UsableApps.


Wednesday May 16, 2012

Factoring UX into Enterprise Resource Planning Upgrades: Joe McKendrick, Unisphere Research, talks about productivity and user adoption

By Misha Vaughan, Architect, Applications User Experience

Joe McKendrick
Joe McKendrick, Analyst & Contributing Editor, Unisphere Research

You know how sometimes you find an absolute gem of a link in the middle of a blog? I found a link to a study just completed on the Oracle Applications User Group membership by Unisphere Research recently. It was tucked away in a blog post by Debra Lilley, who is an ACE Director with Oracle.  Full disclosure: The study was sponsored by Oracle.

I contacted the author of the study, Joe McKendrick, analyst and contributing editor at Unisphere, because the survey provoked some questions for me. I found the study to be pretty illuminating in terms of trends such as productivity and user adoption – that orbit near user experience – but the survey didn’t address enterprise user experience (UX) directly. I wanted to push a little farther, and see if Joe had some specific insights to share based on his work.

MV: What was the motivation behind the survey?

JM:  The purpose of the survey was to understand how much work needed to be done in terms of upgrading to the latest versions of Oracle E-Business Suite, PeopleSoft or JD Edwards, and what kinds of issues companies were encountering in making these upgrades. 



MV: How did your company get involved in this study?

JM: Unisphere Research has strong partnerships with Oracle Applications User Group and Quest, the PeopleSoft user group. Members of these groups are providing both the leadership as well as hands-on involvement in ERP upgrade efforts seen in enterprises. 



MV: In the survey, I noticed anticipated benefits of enterprise upgrades, including some areas that relate to user experience such as access to new functionality, improved user productivity, and reduction in IT costs. How do you see usability, user interface, and user experience emerging as an anticipated benefit of an Oracle applications upgrade?

JM:  One of the leading criticisms of ERP systems since they gained popularity over the past two decades is complexity, difficulty to implement, and user resistance. This criticism is not lost on the major ERP vendors, especially Oracle. Each upgrade is built upon user feedback to the previous version. The emphasis now is on providing a relatively lightweight interface, not only for PC terminals, but mobile devices such as smartphones, that not only are simple to navigate, but provide 24/7 access. 



MV: In another part of the survey, I read that top enterprise risks also had some areas that related to user experience, such as maintaining customizations, end user adoption, and rise in training costs. What do you think about usability, user interface, and user experience with regard to ERP rollout risks?

JM: User adoption has always been one of the major sticking points in new ERP system rollouts. This is considered a risk area in the upgrade process, simply because user unfamiliarity with a new interface or new functions may impact the productivity of the organization. 



MV: I also read that user acceptance was among the top issues encountered during enterprise upgrades. What is your perspective on this?

JM:  As alluded to above, users often grow comfortable with existing environments, and change always poses a threat. Businesses need to provide more training and facilitate greater user input into the ERP upgrade process, to enable greater buy-in and less trauma when the rollout actually occurs. 



MV:  In the survey, you discuss compelling reasons for enterprise suite upgrades related to user experience: adopt next-generation technology, increase user productivity, minimize/remove customizations, modernization, and prepare for Oracle Fusion Applications. Can you comment on any of these factors specifically?

JM:  Simplicity and ease of use are the holy grail for ERP applications. Again, these environments have long been regarded as complex, difficult to navigate, and difficult to maintain.  New generations of systems seek to align with the online experiences seen with social networking and mobile applications -- more intuitive, more graphical, and more targeted.

MV:  If you would like to see the survey conducted by Unisphere, you can find it here.

Tuesday Mar 27, 2012

Cutting-Edge Demos Coming to Collaborate12

     

By Kathy Miedema, Oracle Applications User Experience

Are you building your Collaborate 2012 agenda? Leave room for a stop at the demogrounds while you’re in Las Vegas from April 22-26.

In addition to several presentations on the Oracle user experience, the Applications User Experience (UX) team will be on the demo grounds with a new eye-tracking tool, as well as demos that showcase new user experience designs. Check out our cutting-edge technology, which we use to obtain feedback that helps improve the user experience of Oracle applications, and see what our next-generation designs are in the HCM and FIN user experiences. 

Photo by Martin Taylor – Oracle Applications User Experience

An Apps UX team member demonstrates what happens during an eye-tracking test. The dots on the screen show were test participants were looking and how long they spent at each point in the page.

 

The UX team will also be staffing an on-site lab at Collaborate. At on-site labs, conference participants can sign up to join customer feedback sessions on several different kinds of work flow designs, from HCM to FIN to CRM to mobile. The feedback UX team members collect helps inform and fine-tune the user experiences being designed for next-generation applications. At Collaborate12, for example, user experience designs around Help and organizational charts will be tested for usability.

The Apps UX team brings on-site labs to many major user group conferences, including OpenWorld 2012 in October in San Francisco. Stay tuned to find out when our recruiters are ready to sign up participants, or leave a comment below to find out whether an on-site lab will be at your next conference.

For information on the following presentations, which will be delivered by Apps UX team members, check the Usable Apps Events page.

The Fusion Applications User Experience: Transforming Work into Insight

Customizations Under the Covers – Making Fusion Applications Your Own

OAUG Fusion Middleware SIG (FMWSIG)

18 Months with Fusion Applications – Stories From The Trenhes

PeopleTools Tips and Techniques

About

Check here for news and upcoming events from Oracle's Applications User Experience team on the Oracle Applications Cloud and more.

People in Spheres
Misha Vaughan, Editor & Senior Director, Applications User Experience
@mishavaughan on Twitter

Learn more about us at
Usable Apps

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