Sunday Sep 29, 2013

Apps UX likes to share! Evolving outreach effort continues with Oracle partners

By Kathy Miedema, Oracle Applications User Experience

As an experiment, the Oracle Applications User Experience (UX) team recently combined forces with the Oracle PartnerNetwork for a pilot event that lays the foundation for certification as an Oracle Fusion Applications User Experience Specialist.

Misha Vaughan -- who directed this event, leads the Applications UX Communications & Outreach team, and owns the Voice of User Experience (VoX) blog -- said workshops like these help both partners and customers understand the investment Oracle has made in the user experience of its cloud applications. We featured Oracle Fusion Applications in this pilot event because that’s what our partners were looking for, but many of the user experience concepts and resources through this workshop apply to all of Oracle’s cloud applications. This particular pilot, however, was intended to be an overview for anyone starting on a Fusion Applications pre-sales project. 

Presentations throughout the day were wide-ranging. The day began with a look at Oracle’s process for researching and designing the applications user experience, and included an hour on how to demo the Oracle Fusion Applications user experience.

Immediate Access: What you need to know
One of the user experience main messages for our cloud user experience

Participants also got a look at what’s ahead in the Fusion user experience, and were introduced to several projects that lay between the concept and development stages. The Apps UX team also gave partners a taste of how Oracle designs got where they are with a look at the labs, where we do much of our research work in customer feedback activities, and a chance to see what a customer feedback session looks like.


The day ended with presentations on tailoring the Fusion Applications user experience, for both the business analyst using composers, and for the developer using UX design patterns.

Feedback on the day

This first workshop was attended by members of the Hitachi Consulting team, who implement Oracle solutions in the United States. Here’s a sample of their comments after the workshop: 

Sona Manzo, Vice President, U.S. Oracle Solutions – HCM, Hitachi Consulting 

You mentioned that you would use some of the tailoring content for global training.  What, in particular, did you find useful? 

“Regarding the tailoring content, this will be a particular focus for our HCM and CXM teams, both in terms of the capabilities now available as well as the extensibility options through use of the design patterns Oracle has made available. 

“As part of Hitachi, we are partnering with our sister companies to deliver on Hitachi’s vision - Inspiring the Next.  We are continually looking for innovative ways to enable social innovation through technology, so we will be looking for potential applications in that arena.”

After the lab tour, you noted that it's one thing to get feedback as you try to finalize the product; it's another to get it as you're building the project. How does this change your perception of the Oracle user experience?

“Seeing the usability lab firsthand and hearing about the science behind the testing was eye-opening! I was very impressed with the level of investment Oracle has made to understanding all aspects of the user experience; not just the utilization and usability of the Oracle applications,  but indeed how individuals are doing their job. This included understanding the true workflow required across multiple applications/systems, and the frequency and tools used in non-Oracle application tasking and communication. The analysis done on the data and the resulting utilization in the design has led to a much more intuitive and powerful user experience. This foundational work and usability feedback loops built in the development process are in some cases readily apparent, and in others transparent to the user.  Eye-tracking, for example, provides invaluable input on where to place functions on the screen for maximum efficiency. I absolutely gained a new appreciation for the innovations that have been delivered and are on the horizon.”

David T. Ball, Senior Manager, U.S. Oracle Solutions, Hitachi Consulting 

How did your perception of Oracle change after this workshop?

“I was literally blown away!  

“Some people may think of Oracle as a ‘big box company’, maybe like Microsoft; slow to change and stuck in their roots. At the UX class last week, I was overwhelmed by the energy and talent at Oracle.  Oracle is very in-tune with their customer base and has some cutting-edge ideas, such as the new Fusion mobile interface. The new interface that comes in the newly released version 7 looks very progressive, something Apple would be proud of, compared to the typical Oracle light-blue screens.  

“I was also very impressed with the private tour of the UX testing lab. I had no idea of the time and energy spent on bringing test subjects in to see how they react to the software.  From eye scans that see where on the screen people look first, to cameras that track people’s expressions, this technology and due diligence that Oracle is doing for Fusion knocked my socks off.  There is pure science behind this, which is very cutting-edge and very ‘non-Oracle’.”

Nathaniel Pease, Consulting Manager, Hitachi Consulting 

You called watching the customer feedback session in the usability lab “motivating.” What did you take away from that experience? 

“First, I was very impressed with the tools and technology used to observe, record and learn from the feedback sessions. More importantly, I was overwhelmed with how enthusiastic, engaged, and excited the Oracle team leading the effort was. It was immediately evident that the team has a passion for what they do, are highly qualified, and they want to develop a tool that exceeds all expectations. Witnessing the feedback session and meeting the Oracle team leading the effort confirmed that opportunities for improvement are being exposed and creative solutions are being designed for today and the future.”

We love to share 

We love to share our vision for the Oracle User Experience. We hope we’ll be able to continue our work with Oracle’s partners, and enable those who are interested to earn certification as an Oracle Fusion Applications User Experience Specialist. If you’d like more information about attending a workshop like this, leave a comment here or contact Misha.Vaughan@oracle.com.




Wednesday May 15, 2013

Oracle Apps UX Team on the Road: What Are We Offering at OHUG Global Conference 2013?

By Gozel Aamoth, Oracle Applications User Experience 

If you have read previous “On The Road” blog posts, you may know that the Applications User Experience (Apps UX) team has been travelling all over the world in the last few months. Team members have attended and presented at Alliance 2013 in Indianapolis, IN; OBUG Benelux Connect 2013 in Antwerp, Belgium; and COLLABORATE 2013 in Denver, CO. Our team had a colossal experience at these Oracle User Group conferences: We met Oracle customers and partners who were eager to collaborate with Oracle usability experts and provide feedback on future design trends, participate in an interactive eye-tracking demo, discover the new simplified user interface (UI) for Oracle Fusion Applications, and learn more about enterprise and mobile design patterns.

While some team members are working on incorporating valuable feedback that Oracle usability experts received at these conferences, others are preparing to present and demo new designs at the upcoming OHUG Global Conference 2013 in Dallas, Texas, on June 10-14.  Oracle HCM User Group (OHUG) is an organization devoted to providing HCM, or human capital management, users with valuable insight into Oracle, E-Business Suite, PeopleSoft, Fusion HCM, and Taleo applications.

If you or your colleagues plan to attend the OHUG conference this year, you might be interested to learn what the Apps UX team will offer at this event. There are several ways to meet face-to-face with members of the Applications User Experience team: participate in one of the user feedback sessions; visit our demo pod to learn more about the new simplified user experience for Oracle Fusion Applications; or attend an Apps UX presentation, which you can read about on the Usable Apps Events page.

Onsite Usability Lab: Give us your feedback, and get involved

Oracle customers and partners who plan to attend OHUG or are local to the Dallas area are invited to participate in a usability feedback session. By participating in this activity, you will gain knowledge about new functionality directly from the source and ultimately influence the direction of the Oracle HCM products. 
  • Give us your feedback: We are looking for Employees and Managers of all levels to provide feedback on Fusion HCM Time Entry, Online Employee Directory, Manager Dashboard; and PeopleSoft Mobile Absence Management, PeopleSoft Mobile Approvals, Voice Interactions and Gamification in Enterprise applications.
  • When and where: Sessions will be scheduled on Tuesday, June 11, and Wednesday, June 12, at the Sheraton Downtown Dallas Hotel in Dallas, Texas. You may sign up to participate in a one-on-one session or a brainstorming group activity.
  • Get involved: This event fills up quickly, and seats are limited. Advance registration is required. RSVP now by sending an email to Jeannette Chadwick at jeannette.chadwick@oracle.com.

Jeanette Chadwick
Jeannette Chadwick from the Oracle Applications User Experience team welcomes participants as they arrive to participate in user feedback sessions.

Demo Station: The new entry experience for Oracle Fusion Applications, mobile, design patterns, and more

Are you looking for a simple, current, and productive way for your users to perform key, quick-entry tasks while still having direct access to the full Oracle Fusion Applications functionality? Stop by the Oracle Applications User Experience demo station at OHUG 2013 and discover the new entry experience for Oracle Fusion Applications.

The Applications User Experience team will also show the latest design concepts for mobile enterprise applications on different mobile devices such as smartphones and tablets. Having the right mobile applications for your workforce enhances productivity, efficiency, and employee morale and satisfaction. Discuss the similarities, differences, advantages, and challenges of the mobile platform. Chat with us about how these applications and prototypes meet your needs. 

Topics:

  • Experience the new simplified UI for Oracle Fusion Applications
  • Discover the latest mobile design concepts
  • See how Oracle uses design patterns and guidelines to promote standardization and consistency in applications

eye tracker
John Roger, from the Oracle Applications User Experience team, right, conducts an eye-tracking study with a demopod visitor at COLLABORATE 2013.

Attend this presentation to learn about the Oracle User Experience strategy

The Oracle Applications User Experience team will be offering a presentation session at OHUG 2013 that offers a look at the strategy behind the Oracle user experience, and provides a look ahead at where the user experience is going. Visit the Usable Apps Events page to find out when and where this presentation will be held.

Topic: Oracle’s Roadmap to a Simple, Modern User Experience in Fusion Applications

Presenter: Aylin Uysal, Director, Human Capital Management User Experience


Friday Mar 15, 2013

Oracle Apps UX Team on the Road: What Are We Offering at COLLABORATE 2013?

By Gozel Aamoth, Oracle Applications User Experience

The Oracle Applications User Experience team (Apps UX) will be at the Alliance Higher Education User Group (HEUG) conference in Indianapolis, Indiana, and OBUG Benelux Connect in Antwerp, Belgium, in the month of March. Team members meet and collaborate with Oracle customers and partners at these events, as well as expand existing relationships. If you’re not planning to attend either of these user group conferences, in April you can meet us at the COLLABORATE 2013 conference in Denver, Colorado.

APPS UX AT COLLABORATE

Photograph by the Oracle Applications User Experience team

Angela Johnston, from left, Teena Singh and Tejas Peesapati from the Oracle Applications User Experience Team host the UX Lab at Collaborate 2012 in Las Vegas, Nevada.

The COLLABORATE conference is an event where thousands of Oracle professionals spend days learning about new Oracle products and offerings. There is a lot to choose from, but the Apps UX team always brings something innovative and new to the table. Depending on what you’d like to see or how you’d like to get involved, there are several ways to meet face-to-face with members of the Applications User Experience team: sign up for a user feedback session, where you get the opportunity to explore new ideas and see early designs of future products by test-driving the product before it goes to market; visit our demo pod to learn more about the new entry experience for Oracle Fusion Applications and participate in our very cool interactive eye-tracking demo; or attend one of the Apps UX presentations, which you can read about on the Usable Apps Events page.

Onsite Usability Lab: Participate in a user feedback session

Oracle customers and partners are invited to participate in a usability feedback session, where we will test new interfaces and features for the Oracle Fusion Applications HCM entry experience and work flows that have been gamified; Fusion Applications Help; the entry experience for Fusion Applications Financial Reporting; Oracle Social Network; and Oracle E-Business Suite user experience and interactions. Get a peek at Oracle’s next-generation enterprise application designs and learn about Oracle’s pioneering user-centered design process. Your feedback will help Oracle develop unbeatable products and solutions.

  • Who can participate? Employees, functional subject matter experts, managers, directors, VPs, Fusion Early Adopters, Fusion Applications implementers, IT consultants, partners and more.
  • When and where: Sessions will be scheduled on Tuesday, April 9th,  and Wednesday, April 10th, at the Hyatt Regency Denver Hotel  in Denver, Colorado. You may sign up to participate in a one-on-one session or a brainstorming group activity.
  • How do I sign up? If you are interested in participating or would like to recommend your colleagues, send an email to gozel.aamoth@oracle.com

Demo Station: The new entry experience for Oracle Fusion Applications, mobile, design patterns, and eye-tracking

Are you looking for a simple, current, and productive way for your users to perform key, quick-entry tasks while still having direct access to the full Oracle Fusion Applications functionality? Stop by the Oracle Applications User Experience demo station at COLLABORATE 2013 and discover the new entry experience for Oracle Fusion Applications. 

The Applications User Experience team will also show the latest design concepts for mobile enterprise applications on different mobile devices such as smartphones and tablets. Having the right mobile applications for your workforce enhances productivity, efficiency, and employee morale and satisfaction. Discuss the similarities, differences, advantages, and challenges of the mobile platform. Chat with us about how these applications and prototypes meet your needs. 

Our team also wants to show you how using both enterprise and mobile design patterns in your customizations can extend the value of your applications, while also promoting standardization and consistency. 

And, get a look at the cutting-edge tools in Oracle’s arsenal of usability evaluation methods, such as eye-tracking. Recording users’ visual attention with eye-tracking methods can help inform the visibility, understandability, and navigation of page elements. Discuss with us how metrics are defined, and how design implications are made.

Attend our presentations to learn about the Oracle User Experience strategy

The Oracle Applications User Experience team will be offering several sessions at COLLABORATE 2013 that offer a look at the strategy behind the Oracle user experience, and provide a look ahead at where the user experience is going. Visit the Usable Apps COLLABORATE 2013 page to find out when and where these presentations will be held.

  • Oracle’s Roadmap to a Simple, Modern User Experience In Fusion Apps
  • Fusion User Experience for Today's Enterprise User
  • Oracle Fusion Applications: Customizing and Extending Using Oracle Composers


Thursday Apr 19, 2012

Members of PeopleSoft advisory boards tour usability labs

By Kathy Miedema, Oracle Applications User Experience

Jatin Thaker, Director of the Oracle Usabiliy Labs.
Jatin Thaker, director of the Oracle Usability Labs, demonstrates an application on a SMART board.

Nearly 100 people came through the labs for tours during the first week of April. While there are lab tours every week, this was an exceptional week for the Oracle usability labs. That kind of traffic is usually reserved for the week of OpenWorld.

Because most of these people were PeopleSoft users, usability lab tour guide Jatin Thaker and his team tailored the tours to showcase next-generation user experience designs that the PeopleSoft User Experience team was working on. These included a look at the next generation of self service user interfaces, SMART board user interfaces, and a CRM demo on the iPad.

Eager volunteers also helped demonstrate how the always-popular eye-tracking and facial gesture analysis tools work in a research environment. That often generates questions about how the tools help pinpoint issues and where in the user-centered design cycle they come into play.

If you're interested in taking a lab tour, visit Usable Apps to get more information. 

About

Check here for opinions, updates, and events from Oracle's Applications User Experience team: Applications Cloud, E-Business Suite, JD Edwards, Siebel, PeopleSoft, and more.

Misha Vaughan
Misha Vaughan, Director, Applications User Experience
@mishavaughan on Twitter

Learn more about us at
Usable Apps