Friday Mar 25, 2016

New ways of input still on the verge of the enterprise

OAUX team exploring young emerging tech of voice, gesture as input

By Sarah Smart, Oracle Applications User Experience

When the Oracle Applications User Experience (OAUX) team is researching emerging technologies, we want more than just the cool factor. Enterprise use cases can be hard to come by for some technologies, such as voice and gesture as input, but we need to keep up with the latest developments in those fields anyway so that we’re ready when an enterprise use case comes up.

“As [a technology] gets better, we want to be on that edge with them so we can have that solution immediately once the tech is broad enough,” said Thao Nguyen, a director with the AppsLab, the OAUX Emerging Technologies team. Let’s take a look at what that entails.

Voice as input
Ever throw your iPhone across the room because Siri couldn’t understand what you said? The OAUX team is researching voice as input. “It’s come in leaps and bounds, of course, and we see it being used more and more,” OAUX Group Vice President Jeremy Ashley said. 

Speaking of Siri, the iOS virtual assistant was the first voice-as-input technology that captured the interest of Jake Kuramoto, Senior Director with the AppsLab, in 2011. “Siri showed a ton of promise, but it turned out to be a show-and-tell feature, not a sticky one,” he said recently. Then Google introduced passive listening for the “OK Google” assistant, but that feature evolved too slowly. “Plus, I’ve never felt that talking to a phone was all that natural,” Kuramoto said.

The tipping point for him was the Amazon Echo, even in its early stages. “The biggest difference was the natural interaction of just talking into the air vs. to a device,” he said. This device is always listening and waiting for the keyword, so although it wasn’t the first device of its kind, it’s very easy to start using. “The fact that I don’t have to hold the device, be near it, or push a button, makes this cylinder kind of magical,” said Noel Portugal, Senior UX Developer Manager, in an AppsLab post about the Echo.

Noel Portugal demonstrates an Echo integration with email in a video from the AppsLab.

With Release 9 of the Oracle Sales Cloud came Oracle Voice — more or less the Siri of Sales Cloud. It was designed to be a fast, friendly, fun way for sales reps to interact with the application. These sales reps already spend a lot of time talking and using their smartphones, so being able to enter information three times faster through Oracle Voice than typing on a small phone keyboard would allow was a key user experience improvement. Oracle Voice didn’t require users to have any training. And in a recent study, 80% of Oracle field sales reps testing Oracle Voice said the product exceeded their expectations for productivity and ease of use.

The AppsLab team has been investigating voice as an input with the Echo, building integrations into the Oracle Applications Cloud: “start my day” or “open a lead,” for example.

“Commands like this allow the a user to navigate and use Cloud Applications simply by voice,” Kuramoto said. “Our research continues, and as we learn more about people’s expectations, and as our users use voice commercially through their own Amazon Echos and Apple Watches, we’ll be able to build better and more desirable voice integrations.”

Yet potential users set the bar very high for voice. To bring the technology of voice as input to the enterprise, Oracle needs to solve not only context problems but also human problems.

“When we talk to each other, we go back and forth and ask questions,” GVP Ashley said. Even though speaking to a device works most of the time, users remember only the times it doesn’t work. It can only be used in certain settings — for example, in a quiet environment and definitely not during a meeting. Correcting incorrect input can be difficult, too, so a lot of drop-off happens. Unless a voice system is specific to a profession or area, such as in a hospital, it won’t have context for what the user says, so the information is not very useful.

On the bright side, the introduction of a development kit (SDK) has allowed the AppsLab, to build and demonstrate some voice interactions with Cloud Applications. Siri and Google Now, too, have opened more to developers lately. “As their capabilities expand to include devices like smartwatches,” Kuramoto said, “people will find interesting ways to use voice.”


Gesture as input is a bit more promising for the enterprise right now. The technology seen in the movie “Minority Report” is not quite within reach, but the OAUX team is hard at work bringing more usable gestures to the Oracle Applications Cloud.

One of the first examples of this kind of technology can be found in video games like the Wii and Xbox Connect. That took further shape with iPod Touch and iPhone, but “the tablet took it to another level with more gesture — the pinch and zoom,” Nguyen said. But with some handheld devices, certain apps took it a little too far, and gestures for gestures’ sake aren’t always appropriate. “It’s more important to stay more natural with what your gestures are,” Nguyen said. That will make it easier for people to participate.

The ergonomics issue means that “Minority Report” style gestures take too much energy. "People aren’t made to stand up all day and wave their arms around,” Ashley said. The burden should not be on the user to learn an elaborate gesture language; they should be minimal and natural.

Anthony Lai, Senior User Experience Architect, began experimenting on the Leap Motion, motion-control hardware, that came out a few years ago. He and his colleagues built a robot arm with infrared detectors and a camera inside of it to detect and mirror hand gestures, and they integrated it with Leap Motion.

That’s cool and all, but where’s the enterprise use case? How can this actually be used by an employee at any company? Lai has a few predictions: operational machinery in manufacturing and medical industries or for use in areas where radiation is a factor.

“For enterprise use cases, we’re not playing with a toy,” he said. “We’re trying to do something sort of serious here, and we want to make sure everything works how a user would expect.”

But don’t forget about the smart office we discussed in our emerging tech article on wearables. You have the keyboard for your normal computer, but how do you interact with the ambient screen? The Leap Motion controller saves the day, allowing users to wipe back and forth on the ambient screen and execute certain commands there, such as “grabbing” a location on the map on the ambient screen and “throwing” it to the working machine to open up specific details, which you can see in action.

Nguyen said, “We always explore capabilities of tech as it is today, but the challenge is always finding enterprise applicability of it. We want to find those durable core problems or tasks that a user has and how we can better enhance it or give them an alternate way to do the task.”

Interested in learning more?
Check out the Emerging Technology page on the Usable Apps website to learn more about Oracle and our research on all types of emerging technology, from wearables and IoT to gestures and voice as input and everything in between. Check back, too, because the field is only going to grow!

Monday Mar 21, 2016

On Customer Connect: OAUX gears up for whirlwind of webinars later this month

By Sarah Smart, Oracle Applications User Experience


Late March is looking to be exciting for Customer Connect users. The Oracle Applications User Experience (OAUX) team has a few great webinars planned. Reserve your spot today!

March 22: Oracle's future-focused emerging technologies team 

Speaker: Jake Kuramoto, Senior Director, Oracle, Emerging Technologies

New emerging technologies influence what people want to use at work. Jake Kuramoto, director of the AppsLab, the OAUX Emerging Technologies team, describes how his team focuses on the future, researching, designing, and developing experiences that people will expect and seamlessly increasing user participation by providing modern experiences when the time is right. Attend this session to find out how OAUX leans into the future by following a blended strategy of tactical innovations and outright moonshots.

Register here.

March 24: Oracle's Investment in Cloud Application's User Experience

Speakers: Julian Orr, Senior Usability Engineer, Oracle, and Basheer Khan, CEO, Knex Technologies

Learn how Oracle’s investment in the cloud applications’ user experience is being used to allow for rapid change to accommodate a modern workforce and agile organizations. This webinar will use real-world examples of how Oracle’s investments in user experience and free user experience resources permitted a simple, quick, and powerful move to the cloud with myriad business benefits.  

Register here.

March 31: PaaS4SaaS UX enablement with Cloud UX Rapid Development Kit (RDK)

Speakers: Julian Orr, Senior Usability Engineer, Oracle, and Karen Scipi, Principal User Experience Engineer, Oracle

If you need to extend your current Oracle Applications Cloud capabilities and want to get started the right way with Oracle PaaS4SaaS user experience enablement, then this is the presentation for you! We’ll walk through options for architecting your approach and designing and building your solution. We’ll share OAUX examples of modern, must-have user experiences and stunning simplified UIs and introduce how the free Rapid Development Kit (RDK) can help enable you to build your designs into sleek, modern SaaS integrations and custom PaaS applications that look and feel just like the Oracle Applications Cloud.

Register here. 

Friday Mar 04, 2016

Brand-Spankin’-New Ebook: Oracle Applications Cloud UX Strategy and Roadmap

By Sarah Smart, Oracle Applications User Experience

Cover art

If you’ve been waiting to get your hands on a hard(ish) copy of the user experience roadmap Oracle introduced at OpenWorld 2015, we’ve got you covered.

Check out the Oracle Applications User Experience team’s new ebook. Did we mention it’s free?

Wondering what you’ll find inside? We begin with a discussion of the enterprise industry as a whole and the trends and transitions it’s facing now as the workforce changes. Of course, we want to transition right along with the industry, so you’ll also get a roadmap of how we plan to do that, from our perspective on innovation and development to our focus on mobility and increasing participation.

It’s all here inside our e-book. Download it now!

Partners: Wow your customers in demos

Newly updated training creates experts in the selling points of Release 10 Cloud User Experience Highlights by product family

By Sarah Smart, Oracle Applications User Experience

To give partners a leg up on selling Release 10, the Oracle Applications Cloud User Experience 2016 Implementation Specialist guided learning path has been updated for sales and presales consultants. The online training provides in-depth information to help Oracle partners knock customers’ socks off with demonstrations that showcase Oracle’s investment in user experience for the cloud.

Debra Lilly and Basheer Khan
Debra Lilley, left, Vice President, Certus Cloud Solutions; and Basheer Khan, Principal, Knex Technology, share Cloud UX competitive strategies at Oracle OpenWorld 2015 in San Francisco, Calif.

“Oracle partners gain tremendous advantage by knowing how to sell and implement the Oracle user experience,” said Jonathan Vinoskey, Director, Oracle Applications Partner Enablement (HCM). “Imagine customers using compelling, tailored applications on their mobile devices — at no additional cost! Knowing the problems being solved, articulating the different options and best solutions and then actually deploying the compelling and innovative user experience solutions provided by the Oracle Applications User Experience team will drive business for both Oracle and the partner. This is what partners will learn in the Oracle Applications User Experience 2016 Implementation Specialist training.”

You’ve watched the Oracle Applications User Experience (OAUX) team develop Oracle’s UX strategy since Release 7, and we’ve had a mind to increase participation even more with Release 8 and Release 9.

In Release 10, Oracle makes its biggest step forward for cloud applications yet. We’re focusing on the second part of our “Simplicity, Mobility, Extensibility” story, and the key to that piece is increasing the participation of users. This is a crucial Release 10 selling point for partners. We know that if users don’t find value in the application, they won’t use it, costing your customers time and money.

The training dives deep into the most important and exciting features of Oracle Applications Cloud Release 10, including the gorgeously updated, consistent, mobility-focused user experience.

We also show you those dead-simple tools for making the experience look like your company for your users and a seamless way to add what is unique for your business or industry with our user interface developer toolkit. Finally, pupils will understand Oracle’s ongoing investment in refining, adding to, and updating the user experience based on customer feedback.

Release 10 Extensibility Screen shot
Extensibility in Release 10 offers more options for visual design and organization in a friendly UI as well as a seamless way to add what is unique for your business or industry with our user interface developer toolkit and Page Integration, which aspiring Specialists will learn.

"We have 750 Oracle Partners certified through our Cloud User Experience Specialist Role up through Release 9,” said Shannon Whiteman, Manager, Communication Operations & Online Training. “Our Release 10 update to the Specialist Role is a must-see for all of our partners who are serious about selling the Oracle Cloud."

Ready to dive in?

Start now to become an Oracle Applications Cloud UX Implementation Specialist.

Sunday Feb 14, 2016

Wearables, IoT push Oracle’s emerging tech development

OAUX team looks to the future to solve challenges behind bringing devices to the enterprise

By Sarah Smart, Oracle Applications User Experience

If a wearable sends out my location but there’s no Internet of Things (IoT) device or beacon around to contextualize my experience, did I ever really go to that location at all? Wearables lay at the center of many IoT discussions, and the possibilities they create when they work in tandem are endless. The Oracle Applications User Experience (OAUX) team has been keeping an eye on both areas for several years and is investing heavily in research and development behind the challenges of interweaving the capabilities of both types of devices and bringing them to the enterprise.


Wearables — your Apple Watches, Fitbits, and Misfits — are finally coming out to play in the world of enterprise applications. For Oracle, the focus is not on the device but on the user experience. The framework of our design philosophy (Glance, Scan, Commit), particularly the first step, provides flexibility for users to vary their devices and for the OAUX team to try new approaches.

Since the Oracle user experience is built with familiar patterns and simple paradigms, such as cards and notifications, Oracle Cloud Applications will be just as intuitive to use on a wearable device as on an iPad.

Jake Kuramoto, Senior Director of the AppsLab, the OAUX emerging technologies team, recently proclaimed wearables “a thing.” But wearables first caught our attention, OAUX GVP Jeremy Ashley said, with Pebble launching a Kickstarter campaign in April 2012. Its first smartwatch not only raised its goal amount of $100,000 within two hours of launching, but it also garnered enough comments on the Kickstarter page to communicate use cases.

“It’s not what you read in the media,” he said. “It’s what you get from people using it.”

Oracle’s interest in wearables is a reflection of people adopting the second phase of the OAUX message (simplicity, mobility, extensibility) using the cloud as a destination for their information, said Ultan O’Broin, Director, Oracle Applications User Experience, who has test-driven practically every wearable on the market all over the world.

“With all technology, it arrives before we know what to do with it,” said Oracle ACE Director and Certus Solutions CEO Debra Lilley. “Adoption isn’t until people have use cases.”

OAUX GVP Jeremy Ashley agrees. “Some technologies just aren’t right for the enterprise,” he said, citing Google Glass as an example. “Something about it (like bad battery life) won’t make it stick for certain users.”

Mobility is essential in a world of doing, O’Broin said. “Wearable tech lets the wearer automate the stuff that’s dull and boring, and augment what they love doing, to discover more, do more.”

Thao Nguyen shows off wearables integration via Apple Watch with Oracle Applications Cloud notifications at the OpenWorld 2015 Cloud UX Exchange. She’s using her smartwatch to check into a generic office cube, which in this case is also the OAUX smart office demo.

Oracle’s investment here is in user research into business applications as well as the emotion around wearing a device.

“Just having some device won't win any business. Improving the quality of service or efficiency will,” said Lonneke Dikmans, Managing Partner of eProseed.

“People want beautiful things, to wear beautiful things, to use beautiful things,” O’Broin said. “The design excellence of our apps has to reflect that and the quality of the device ... So in terms of apps, we have to design and build beautiful things, too. Either make your wearable tech beautiful or make it invisible. Nobody wants a crapplication on their Apple Watch.”

“The appearance of wearables matters a lot,” Dikmans said. For example, a wearable that looks great with your outfit might not be safe to wear if you work in a hospital and could injure a patient with it.

“Making business sense of [wearables] requires the ability to filter out the noise and detect the signal. It’s a good time to observe things," O’Broin said.

Internet of Things

IoT is changing the game, so adopting a smart strategy is key. Noel Portugal and the AppsLab team have been experimenting with IoT for the past two or three years. “Personally, for me, it started as a hobby before I even started working with it,” he said.

Jake Kuramoto, who leads the team, has a story to back that up. “Noel introduced me to true IoT in 2009 when he showed me his Christmas hack,” he said. “Basically, he connected Christmas lights and speakers around his house to the Internet. From an Apex web application, anyone could request a song and watch the lights blink in time to the music on a webcam.”

Kuramoto said the AppsLab team stays on its toes as the field evolves with all sorts of back-pocket demos, including an IoT scavenger hunt that uses Raspberry Pis armed with near-field communication readers and an IoT smart office. The availability of cheaper and more accessible (to developers, anyway) hardware has created an explosion of IoT, essentially democratizing such concepts.

Ben Bendig show demos of the OAUX smart office at Oracle OpenWorld 2015 in San Francisco recently.

Context is a huge buzzword when it comes to the smart office. Explicit context — the user uses input to tell the system who they are and where they are going — is becoming a dinosaur. Portugal and the AppsLab team are more interested in implicit context.

In the smart office, the system would observe where the user is, start noticing patterns and habits (such as how long the user usually spends in an office and how often he or she goes to certain places in the application), and provide information that is useful for that point in time, such as pulling up email threads for reference between the two people who are together in the office.

“Once the system knows who you are, it can start making assumptions about what you need,” Portugal said.

The technology has a little ways to go to catch up with this concept, though. “As it is, this doesn’t exist where the system is helping you understand how you interact with the world around you,” Portugal said. We need smarter devices, he said, to fully realize that “walk-up experience” we’re shooting for.

But don’t expect Oracle to start developing such devices all willy-nilly. Ashley advised approaching IoT — and any emerging technology — with caution.

“Generally, my perception is that one has to be very conscious about how they approach any type of emerging tech because it’s so easy to get caught up in the idea of something … that never really pans out,” he said. But in the case of such Oracle endeavors as the Bay Area Heart Walk app, Oracle’s investment is only limited by the creativity of developers and a given idea’s usefulness to the enterprise.

Obsessed yet?

Check out the new Emerging Technology page from the AppsLab team, or read their blog, to learn more about Oracle and all types of emerging technology, from wearables and IoT to gestures and voice as input and everything in between. Check back, too, because the field is only going to grow!

Saturday Dec 13, 2014

Meet the OAUX team on the road! Next stop: Mexico City!

By Misha Vaughan, Oracle Applications User Experience 

If you missed meeting up with the Oracle Applications User Experience (OAUX) team at Oracle OpenWorld 2014 this year, you still have a chance to connect with us. The next stop on our regional update tour is Santa Fe, Mexico, just outside of Mexico City. Our first stop during the first week of December 2014 was London

The goal for the visit is to update Oracle Applications Cloud partners, as well as a few select customers, on the Oracle Applications Cloud strategy and roadmap. Oracle is continuing to invest in moving the user experience forward, and by spending a couple of hours with us at this event, you will find out what to start thinking about for your own organization down the road.

Jeremy Ashley, Oracle Applications User Experience vice president, talks with Dionne Healy, of Oracle, about Oracle’s cloud user experience strategy for Oracle HCM Cloud at the OAUX Exchange during Oracle OpenWorld 2014. 

What: Oracle is hosting a series of executive briefing events, each two hours long, for director-level and above Oracle partners and Oracle customers located in Latin America. These events near Mexico City will focus on the Oracle Applications Cloud User Experience strategy for HCM Cloud, Sales Cloud, Service Cloud, ERP Cloud, extensibility, and emerging technologies (wearables and beacons).

Oracle employees Kristin Desmond, from left, and Killian Evers talk about the next generation of the Oracle Sales Cloud user experience being shown during the OAUX Exchange, held during Oracle OpenWorld in San Francisco in September.

Holger Mueller (@holgermu), left, and Ray Wang (@rwang0), both analysts with Constellation Research, are shown at the OAUX Exchange in September 2014, with Oracle Applications User Experience VP Jeremy Ashley, far right, and Director Misha Vaughan, center right.

Who (maximum of 30 attendees for each session):

  • The briefings are for Oracle partners, ideally director level and above, who are located in Mexico City or Latin America generally, for Oracle’s HCM Cloud, Service Cloud, Sales Cloud, and ERP Cloud. 
  • Select Oracle Applications Cloud customers, ideally director level and above, who are located in Mexico City or Latin America generally, are also invited to attend briefings for Oracle’s HCM Cloud, Service Cloud,  Sales Cloud, and ERP Cloud. 

Why: Our team would like to share strategy and roadmap on Oracle's ongoing investment in its cloud user experiences for applications, as well as to collect feedback and perspectives from our partners and customers.


  • Wednesday, Feb. 25, 2015 - For Customers
    • 10 a.m. – 12 p.m.
    • 1:30 - 3:30 p.m.
  • Thursday, Feb. 26, 2015 – For Partners
    • 10 a.m. – 12 p.m.
    • 1:30 - 3:30 p.m.

Oracle Office Santa Fe
Prolongacion Paseo de la Reforma 600, Álvaro Obregón, 01219, Ciudad de México, Distrito Federal, México.
Conference room: Yautepec

Agenda: Jeremy Ashley, VP of the Oracle Applications User Experience team, will listen and respond to the issues that are top of mind for attendees around user experience, as well as share the big-picture trends Oracle is paying attention to, and where Oracle is doing research and development from an enterprise software perspective. 

Attendees will also have an opportunity to engage with the OAUX team, talk to the experts, and try for themselves the forward-looking user experiences for Oracle Sales Cloud, Oracle Service Cloud, Oracle HCM Cloud, and Oracle ERP Cloud. It’s a great way for us to get direct feedback about our investment approach.

Attendees will also have the chance to take a deeper dive into the user experience plans for Oracle Applications Cloud Extensibility and Paas4SaaS. 

Finally, we will be bringing along representatives from our Emerging Technologies team to demonstrate and discuss what we think about new technologies such as wearables and beacons for the enterprise space.

Register for the event now.

Tuesday Feb 25, 2014

What is your perspective on enterprise mobility? Tell us!

By Julian Orr, Oracle Applications User Experience

Mobile technology
Photo by Brent White, Oracle Applications User Experience

Is there a certain device capability, such as the ability to capture mobile signatures or remotely wipe a device, that is so important to your mobile workflow that it has influenced your enterprise mobility strategy?  

When it comes to making decisions about your organization’s enterprise mobility strategy, there are a few inescapable themes: 

  • Allowing people to use their own devices vs. having to use company-supplied devices
  • Using browser-based vs. native applications
  • Optimizing your apps for smart phones vs. tablets
  • Whether or not to include or exclude a particular mobile platform.   

That businesses are committing resources to create and execute a mobile strategy is a given. The permutations of approaches to mobile strategies are endless, and the reasons behind them are varied and nuanced.  

These approaches and their justifications are well understood from a generic enterprise perspective, but what are the common themes of an Oracle customer’s mobile strategy? How does it vary from that of the marketplace as a whole?

If one thing is clear, it is that Oracle customers want to do big things with mobility.   

At Oracle, we are committed to using customer feedback to continually improve our products and services, and to help you realize exceptional business outcomes.   

As such, Oracle has created a survey to capture and understand enterprise mobility from an incredibly important perspective, that of an Oracle customer.

We want to know what our customers are doing now, what you plan to do in the near future, and most importantly, what are the key influences to your strategy -- employee engagement, security, cost, or something we have yet to hear about.  

Please take our enterprise mobility survey. The survey will remain open until March 28, and will take about 15 minutes to complete.  The survey also includes a follow-up option to become more involved in Oracle applications research.   

To learn more about the Applications User Experience team, please visit the UsableApps web site.

Sunday Sep 29, 2013

Apps UX likes to share! Evolving outreach effort continues with Oracle partners

By Kathy Miedema, Oracle Applications User Experience

As an experiment, the Oracle Applications User Experience (UX) team recently combined forces with the Oracle PartnerNetwork for a pilot event that lays the foundation for certification as an Oracle Fusion Applications User Experience Specialist.

Misha Vaughan -- who directed this event, leads the Applications UX Communications & Outreach team, and owns the Voice of User Experience (VoX) blog -- said workshops like these help both partners and customers understand the investment Oracle has made in the user experience of its cloud applications. We featured Oracle Fusion Applications in this pilot event because that’s what our partners were looking for, but many of the user experience concepts and resources through this workshop apply to all of Oracle’s cloud applications. This particular pilot, however, was intended to be an overview for anyone starting on a Fusion Applications pre-sales project. 

Presentations throughout the day were wide-ranging. The day began with a look at Oracle’s process for researching and designing the applications user experience, and included an hour on how to demo the Oracle Fusion Applications user experience.

Immediate Access: What you need to know
One of the user experience main messages for our cloud user experience

Participants also got a look at what’s ahead in the Fusion user experience, and were introduced to several projects that lay between the concept and development stages. The Apps UX team also gave partners a taste of how Oracle designs got where they are with a look at the labs, where we do much of our research work in customer feedback activities, and a chance to see what a customer feedback session looks like.

The day ended with presentations on tailoring the Fusion Applications user experience, for both the business analyst using composers, and for the developer using UX design patterns.

Feedback on the day

This first workshop was attended by members of the Hitachi Consulting team, who implement Oracle solutions in the United States. Here’s a sample of their comments after the workshop: 

Sona Manzo, Vice President, U.S. Oracle Solutions – HCM, Hitachi Consulting 

You mentioned that you would use some of the tailoring content for global training.  What, in particular, did you find useful? 

“Regarding the tailoring content, this will be a particular focus for our HCM and CXM teams, both in terms of the capabilities now available as well as the extensibility options through use of the design patterns Oracle has made available. 

“As part of Hitachi, we are partnering with our sister companies to deliver on Hitachi’s vision - Inspiring the Next.  We are continually looking for innovative ways to enable social innovation through technology, so we will be looking for potential applications in that arena.”

After the lab tour, you noted that it's one thing to get feedback as you try to finalize the product; it's another to get it as you're building the project. How does this change your perception of the Oracle user experience?

“Seeing the usability lab firsthand and hearing about the science behind the testing was eye-opening! I was very impressed with the level of investment Oracle has made to understanding all aspects of the user experience; not just the utilization and usability of the Oracle applications,  but indeed how individuals are doing their job. This included understanding the true workflow required across multiple applications/systems, and the frequency and tools used in non-Oracle application tasking and communication. The analysis done on the data and the resulting utilization in the design has led to a much more intuitive and powerful user experience. This foundational work and usability feedback loops built in the development process are in some cases readily apparent, and in others transparent to the user.  Eye-tracking, for example, provides invaluable input on where to place functions on the screen for maximum efficiency. I absolutely gained a new appreciation for the innovations that have been delivered and are on the horizon.”

David T. Ball, Senior Manager, U.S. Oracle Solutions, Hitachi Consulting 

How did your perception of Oracle change after this workshop?

“I was literally blown away!  

“Some people may think of Oracle as a ‘big box company’, maybe like Microsoft; slow to change and stuck in their roots. At the UX class last week, I was overwhelmed by the energy and talent at Oracle.  Oracle is very in-tune with their customer base and has some cutting-edge ideas, such as the new Fusion mobile interface. The new interface that comes in the newly released version 7 looks very progressive, something Apple would be proud of, compared to the typical Oracle light-blue screens.  

“I was also very impressed with the private tour of the UX testing lab. I had no idea of the time and energy spent on bringing test subjects in to see how they react to the software.  From eye scans that see where on the screen people look first, to cameras that track people’s expressions, this technology and due diligence that Oracle is doing for Fusion knocked my socks off.  There is pure science behind this, which is very cutting-edge and very ‘non-Oracle’.”

Nathaniel Pease, Consulting Manager, Hitachi Consulting 

You called watching the customer feedback session in the usability lab “motivating.” What did you take away from that experience? 

“First, I was very impressed with the tools and technology used to observe, record and learn from the feedback sessions. More importantly, I was overwhelmed with how enthusiastic, engaged, and excited the Oracle team leading the effort was. It was immediately evident that the team has a passion for what they do, are highly qualified, and they want to develop a tool that exceeds all expectations. Witnessing the feedback session and meeting the Oracle team leading the effort confirmed that opportunities for improvement are being exposed and creative solutions are being designed for today and the future.”

We love to share 

We love to share our vision for the Oracle User Experience. We hope we’ll be able to continue our work with Oracle’s partners, and enable those who are interested to earn certification as an Oracle Fusion Applications User Experience Specialist. If you’d like more information about attending a workshop like this, leave a comment here or contact

Friday Feb 08, 2013

Apps UX Team on the Road: Oracle Usability Lab at Alliance 2013 Conference

By Gozel Aamoth, Oracle Applications User Experience

Wei Zhou and Gozel Aamoth from the Oracle Applications User Experience team welcome participants at Alliance 2012 in Nashville, Tenn.

Are you or your colleagues planning to attend the Alliance 2013 conference in Indianapolis this year? If yes, we’d like you to know that the Apps UX team will pack their bags and bring the usability lab to this user group conference. For the fifth consecutive year, Higher Education, Public Sector and Federal users of Oracle Applications will have an opportunity to collaborate with usability experts. Sign up for one of our exclusive user feedback sessions to get a peek at next-generation enterprise applications and learn about Oracle’s pioneering user-centered design process.

The usability lab will be open two days: Monday, March 18th, and Tuesday, March 19th, at the JW Marriott Indianapolis Hotel, Room #202. Attend a one-hour session where our usability experts will guide you through practical learning sessions covering aspects of business applications and more.

Who can participate: Employees, Business Analysts, Subject Matter Experts, Managers of all levels, and Students.

Give us your feedback on: PeopleSoft HCM Home Page, PeopleSoft HCM Manager Self Service, PeopleSoft FUSE Campus Solutions, and Fusion Help Design.

How do I sign up: This event fills up quickly, and seats are limited. Advance registration is required. RSVP now by sending an email to Gozel Aamoth at  

To learn more about the team’s presentations and involvement at this conference, please visit UsableApps.

Thursday Oct 11, 2012

Our Favorite Highlights from OpenWorld 2012

By Kathy Miedema and Misha Vaughan, Oracle Applications User Experience

The Oracle Applications User Experience (UX) team’s activities around OpenWorld expand every year, but this year we certainly raised the bar.  

Members of our team helped deliver three, separate, all-day training events in the week prior to OpenWorld. Our Fusion User Experience Advocates (FXA) and Applications UX Sales Ambassadors (SAMBA) have all-new material around the Oracle user experience to deliver at conferences in the coming year - Fusion Applications design patterns, mobile design patterns, and the new face of Fusion. We also delivered a hands-on workshop sharing user experience tools for our customers that is designed to answer this question: "If I have no UX staff, what do I do?"

We also spent the weeks just before OpenWorld preparing to talk about the new face of Fusion Applications, a greatly simplified entry experience into Fusion Applications for self-service users, CRM users, and IT managers who want to change the look and feel quickly. Special thanks to Oracle ACE Director Floyd Teter for the first mention of our project.

Jeremy Ashley
Jeremy Ashley, VP, Oracle Applications User Experience

Customers may have seen one of the many OpenWorld session demos of the new face of Fusion, which will be available with Fusion Applications soon. It was shown in sessions by Oracle's Chris Leone, Anthony Lye, and our own Vice President, Jeremy Ashley, among others.  

Leone reinforced the importance of user experience as one of three main design principles for Fusion Applications, emphasizing that Fusion was designed from the beginning to be intelligent, social, and mobile. User experience highlights of the new face of Fusion, he said, included the need for "zero training," and he called the experience "easy to use." He added that deploying it for HCM self-service would be effortless. 

lab tour
Customers take part in a usability lab tour during OpenWorld 2012.

Customers also may have seen the new face of Fusion on the demogrounds or during one of our teams' chartered lab tours at the end of the week. We tested other new designs at our on-site lab in the Intercontinental Hotel, next to Moscone West.

Applications User Experience team members show eye-tracking and mobile demos at OOW.

We were also excited to kick off new branches of the Oracle Usability Advisory Board, which now has groups in Latin America and the Middle East, in addition to North America and EMEA.  

And we were pleasantly surprised by the interest in one of our latest research projects, Oracle Voice, which is designed to enable faster data input for on-the-go users. We offer a big thank-you to the Nuance demopod for sharing the demo with OpenWorld attendees. 

For more information on our program and products like the new face of Fusion, please comment below. 

Friday Sep 28, 2012

Apps UX Unveils New Face of Fusion at OpenWorld 2012

By Kathy Miedema, Oracle Applications User Experience

The Oracle Applications User Experience (UX) team is getting ready to unveil the new face of Oracle Fusion Applications at Oracle OpenWorld 2012 in San Francisco next week.

Jeremy Ashley

Photos by Martin Taylor, Oracle Applications User Experience
Jeremy Ashley, Vice President of Oracle Applications User Experience, shows the new face of Fusion Applications to a group of trainers at Oracle’s headquarters in Redwood Shores, Calif.

Our team spent the past 6 months working on this project, which embraces simplicity with a modern, productive user experience that aims to help our applications customers rapidly scale deployment of essential self-service tasks and speed adoption by users who need quick access to do quick-entry tasks.

We have spent the week before OpenWorld at Oracle headquarters in Redwood Shores, conducting training sessions with Fusion UX Advocates (FXA), Oracle UX Sales Ambassadors (SAMBA), and members of the Oracle Usability Advisory Board (OUAB). We showed the new face of Fusion to customers, partners, ACE Directors, and people from our own sales organization. Next week during OpenWorld, they will be showing demos alongside our team members. To find them, look for the Usable Apps t-shirt, with this artwork:

You can also get a look at the new face of Fusion during OpenWorld at the following sessions and demopods:

GEN9433 - General Session: Oracle Fusion Applications—Overview, Strategy, and Roadmap

Presenter: Chris Leone, Senior Vice President, Oracle

Monday, Oct. 1, 10:45 a.m. – 11:45 a.m. in Moscone West 2002/2004


Wednesday, Oct. 3, 10:1 a.m. – 11:15 a.m. in Moscone West 2002/2004

CON9407 - Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap

Presenter: Anthony Lye, Senior Vice President, Oracle

Monday, Oct. 1, 3:15 – 4:15 p.m. in Moscone West 2008

CON9438 - Oracle Fusion Applications: Transforming Insight into Action

Presenters: Jeremy Ashley, Vice President Applications User Experience, Oracle; Katie Candland, Director Applications User Experience, Oracle; Basheer Khan, founder and CEO of Innowave Technology, an Oracle ACE Director for both Fusion Middleware and Applications, and a Fusion UX Advocate

Tuesday, Oct. 2, 10:15 a.m. - 11:15 a.m. in Moscone West 2007

CON9467 - Oracle’s Roadmap to a Simple, Modern User Experience

Presenter: Jeremy Ashley, Vice President Applications User Experience, Oracle

Wednesday, Oct. 3, 3:30 p.m. - 4:30 p.m. in Moscone West 3002/3004

On the demogrounds: Come to the Apps UX pods for a look at enterprise applications on mobile devices such as smart phones and the iPad, and stay for a demo of the new face of Oracle Fusion Applications.

Our demopods will also feature some of the cutting-edge tools in Oracle’s arsenal of usability evaluation methods.

The Exhibition Hall at Oracle OpenWorld 2012 will be open Monday through Wednesday, Oct. 1-3. The demogrounds for Oracle Applications are located on the lower level of Moscone West in San Francisco. Hours for the Exhibition Hall are:

· Monday, 10 a.m. to 6 p.m.

· Tuesday, 9:45 a.m. to 6 p.m.

· Wednesday, 9:45 a.m. to 4 p.m.

Thursday Mar 22, 2012

Delving into design patterns, and what that means for the Oracle user experience

By Kathy Miedema, Oracle Applications User Experience

George Hackman

George Hackman, Senior Director, Applications User Experiences

The Oracle Applications User Experience team has some exciting things happening around Fusion Applications design patterns. Because we’re hoping to have some new offerings soon (stay tuned with VoX to see what’s in the pipeline around Fusion Applications design patterns), now is a good time to talk more about what design patterns can do for the individual user as well as the entire company.

George Hackman, Senior Director of Operations User Experience, says the first thing to note is that user experience is not just about the user interface. It’s about understanding how people do things, observing them, and then finding the patterns that emerge.

The Applications UX team develops those patterns and then builds them into Oracle applications. What emerges, Hackman says, is a consistent, efficient user experience that promotes a productive workplace.

Creating design patterns

What is a design pattern in the context of enterprise software?

“Every day, people use technology to get things done,” Hackman says. “They navigate a virtual world that reaches from enterprise to consumer apps, and from desktop to mobile. This virtual world is constantly under construction. New areas are being developed and old areas are being redone. As this world is being built and remodeled, efficient pathways and practices emerge.

“Oracle's user experience team watches users navigate this world. We measure their productivity and ask them about their satisfaction. We take the most efficient, most productive pathways from the enterprise and consumer world and turn them into Oracle's user experience patterns.”

Hackman describes the process as combining all of the best practices from every part of a user’s world. Members of the user experience team observe, analyze, design, prototype, and measure each work task to find the best possible pattern for a particular work flow.

As the team builds the patterns, “we make sure they are fully buildable using Oracle technology,” Hackman said. “So customers know they can use these patterns. There’s no need to make something up from scratch, not knowing whether you can even build it.”

Hackman says that creating something on a computer is a good example of a user experience pattern. “People are creating things all the time,” he says. “On the consumer side, they are creating documents. On the enterprise side, they are creating expense reports. On a mobile phone, they are creating contacts. They are using different apps like iPhone or Facebook or Gmail or Oracle software, all doing this creation process.”

The Applications UX team starts their process by observing how people might create something. “We observe people creating things. We see the patterns, we analyze and document, then we apply them to our products. It might be different from phone to web browser, but we have these design patterns that create a consistent experience across platforms, and across products, too.

The result for customers

Oracle constantly improves its part of the virtual world, Hackman said. New products are created and existing products are upgraded. Because Oracle builds user experience design patterns, Oracle's virtual world becomes both more powerful and more familiar at the same time.

Because of design patterns, users can navigate with ease as they embrace the latest technology – because it behaves the way they expect it to. This means less training and faster adoption for individual users, and more productivity for the business as a whole.

Hackman said Oracle gives customers and partners access to design patterns so that they can build in the virtual world using the same best practices. Customers and partners can extend applications with a user experience that is comfortable and familiar to their users.

For businesses that are integrating different Oracle applications, design patterns are key. The user experience created in E-Business Suite should be similar to the user experience in Fusion Applications, Hackman said. If a user is transitioning from one application to the other, it shouldn’t be difficult for them to do their work. With design patterns, it isn’t.

“Oracle user experience patterns are the building blocks for the virtual world that ensure productivity, consistency and user satisfaction,” Hackman said. “They are built for the enterprise, but incorporate the best practices from across the virtual world. They empower productivity and facilitate social interaction. When you build with patterns, you get all the end-user benefits of less training / retraining from the finished product. You also get faster / cheaper development.”

What’s coming?

You can already access design patterns to help you build Dashboards with OBIEE here.

And we promised you at the beginning that we had something in the pipeline on Fusion Applications design patterns. Look for the announcement about when they are available here on VoX.

Thursday Mar 15, 2012

Fusion Applications Outreach Continues: Europe

By Misha Vaughan, Applications User Experience

The Oracle Applications User Experience team recently completed training in Europe for a select group of Oracle application solution consultants. The goal was to educate them about Oracle's investment in the Fusion User Experience.

This group of newly trained Applications User Experience Sales Ambassadors (SAMBA), continues a program of educational outreach about Oracle's investment in usability across the suites.

Katie Candland, Director, Applications User Experience, talks about the Fusion User Experience in Munich, Germany, recently.

If you would like to hear more about the Fusion User Experience, Oracle's deep investment in this space, and how it extends to our existing product lines including JD Edwards, Siebel, E-Business Suite, and more, feel free to contact us. We can point you to a resource local to your area, including specially trained speakers 

Friday Jan 27, 2012

Fusion User Experience Advocates : 1 Year Later

By Misha Vaughan & Kathy Miedema, Applications User Experience

I've mentioned a group that we call FXA before. Members of this group, the Fusion User Experience Advocates, are ACE Directors  who have been trained on the Oracle Fusion Applications User Experience by the Oracle Applications User Experience team.

floyd teter
Floyd Teter, Innowave & Oracle ACE Director

As part of their training, they’ve agreed to present at Oracle user groups around the world on a variety of topics that relate to the Fusion Applications user experience. They have unprecedented access to demos and presentations that only members of the Oracle Applications User Experience team have ever given, and they are trained on how to present that user experience to customers.

Debra Lilley
Debra Lilley, Fujitsu & Oracle ACE Director

Here are a few comments from our Fusion UX Advocates about the most recent training on the Fusion Applications user experience that they received, which happened this week.

Floyd Teter, Innowave Technology: “Most of the world is still waiting to see this for the first time.”

Debra Lilley, Fujitsu: “It helps to dissect a presentation” to really understand what you are going to talk about.

Karen Brownfield, Rolta: “It was wonderful.”

Most appreciated having a group learning event, so that they could bring their own expertise to the table during the dissection and delivery of presentations. They learned from our team as well as each other because the training event really promoted a collaborative learning atmosphere.

Misha Vaughan
Misha Vaughan, Oracle Applications User Experience

Why would you want to learn more about the Fusion Applications user experience?

Oracle Fusion Applications is Oracle’s answer to the next generation of enterprise software. Not only has it set a new standard for the way you work, it’s already changing the face of enterprise applications.

User experience features in Fusion Applications are already present in PeopleSoft, E-Business Suite, JD Edwards, and more Oracle applications. We talk about that a lot, here and at Usable Apps, our Web site devoted to the usability improvements in the Oracle applications user experience.

What you may not know is that these user experience features, and the features in Fusion, came from the same research. Extensive customer observation, an exhaustive look at the best practices in all Oracle existing applications and our acquisitions, modern trends in the consumer world, and a careful assessment of users ever-changing needs that could be met with Oracle technology -- have contributed to the new user experience features that are available today.

And when you see them in Fusion Applications, you will get an idea of what is available in your current Oracle application, if you haven’t upgraded lately. You might even want to think about developing a co-existence strategy with your current applications.

Why should the FXA team matter to you?

YOU can tap into the knowledge and training of the FXA team. You have access to them through Oracle user groups. Hearing them speak, and learning more about the Oracle Fusion Applications user experience tools and features, is as simple as attending one of their presentations. 

If you’re interested in seeing more, contact shannon.whiteman @ to see where our FXA presenters will be next.

Thursday Dec 29, 2011

User Experience Enhancements Available Today in PeopleSoft 9.1 and PeopleTools 8.52

By Misha Vaughan, Oracle Applications User Experience

You’ve heard it from the Oracle Applications User Experience team before – one key way Oracle is continuing the commitment to applications customers is through user experience enhancements.

At OpenWorld 2011, in October in San Francisco, we got to hear it straight from the executives. The Group Vice President for PeopleSoft, Paco Aubrejuan, and the Senior Director of PeopleSoft Development, Jeff Robbins, spoke directly to both the applications improvements as well as the user experience enhancements in the tools.

PeopleSoft User Interface

Read more about how you can create a cleaner, more modern look with new user experience features available in PeopleSoft and PeopleTools. This screenshot shows the type of website-centric approach that is possible with today’s PeopleSoft.

This is a smart strategy. Improvements in the application translate into immediate value for a customer. But what happens when that same customer wants to extend the experience, to customize, or to add new components? With a tool set that is just as focused on user experience, Oracle delivers a complete experience to customers.

To read more about what is newly available in PeopleSoft, visit Usable Apps.

Tuesday Sep 27, 2011

Continuing the Applications investment: JD Edwards User Experience Enhancements

By Misha Vaughan, Oracle Applications User Experience

Do you run your business on JD Edwards?

Given the significant investment customers have made in JD Edwards, I wanted to find out where the JD Edwards team was in regards to user experience -- both for their Tools and applications. Chris Walsh, Senior Principal Product Manager, and Madhuri Kolhatkar, Director of Customer User Experience Management, have a lot to say about that topic.

I don’t want to reveal too much before OpenWorld, but let’s just say that catching a few sessions will be well worth your time.

The overall user experience theme for recent Tools releases centered on small changes with big gains. So there has been no wholesale revamping of the user interface, but rather a thoughtful analysis of the daily pain points experienced by users.

Chris and Madhuri say customers will see the value in rich, interactive components like import/export, the ADF Text Editor, and dynamic grid modifications – in Chris’ words: “Customers are doing backflips for these things.”

You can also expect an emphasis on user experience in the future releases of JD Edwards EnterpriseOne. I would highly recommend that you check out a few of these sessions to get a better grasp of recent user experience enhancements, and also a glimpse of what’s to come.

JD Edwards sessions to hit at OpenWorld

What Is Next for the User Experience in Oracle Applications?

12 p.m. Thursday

Moscone West - 2002/2004
George Hackman, Senior Director of User Experience, Oracle

Madhuri Kolhatkar, Director Applications User Experience, Oracle

General Session: JD Edwards 9 Is Now!

11 a.m. Monday,

St. Francis - California East/West
Denise Grills, Sr. Director, Oracle

Lyle Ekdahl, Group Vice President and General Manager JD Edwards, Oracle

Sheila Ebbitt, Director, Oracle

JD Edwards EnterpriseOne Tools and Technologies Product Strategy: Update and Roadmap

3:30 p.m. Monday,

St. Francis - California East/West
Paul Travis, IT Director, Global ERP, Cabot Corporation

Gary Grieshaber, Senior Director, Product Strategy, Oracle

The JD Edwards EnterpriseOne User Experience

5 p.m. Wednesday

St. Francis - Colonial
Darryl Shakespeare ,Software Architect, Oracle

Tuesday Aug 23, 2011

User Experience Summit: Intel & Oracle - Lift Off!

Intel and Oracle are coming together for a day-long exchange of user experience best practices. This is the first in a two-part exchange. This effort is being lead by myself and Delia Grenville, User Experience Program Manager, Corporate Platform Office, Intel.

Delia Grenville, Photo

Delia Grenville, Intel

Intel will be engaging with Oracle's Applications User Experience team to understand how they've been able build a mature, multidisciplinary UX organization. As a co-owner of the event, I asked Delia if she could put into words for me what she hopes to get out of the day.

MV: What was your motivation for contacting Oracle about running an event on user experience best practices?

DG: I was looking for organizations that had well-established best practices in user experience. Oracle is in its third generation of user experience evolution and is a mature user experience organization. We saw that Oracle had a lot to offer.

MV: What is the benefit of talking to Oracle, isn't Intel just a hardware company?

DG: Actually, at Intel we understand that developing compelling computing experiences require a host of elements including hardware and software.

Oracle as a software company has valuable user experience expertise. We are interested in how Oracle delivered user experience across platforms, and how Oracle integrates user experience across the product development lifecycle.

How did you convince Intel this was a good idea?

: We have a lot of progressive thought leaders in our business groups who value and understand the importance of user experience. Our business leaders are looking to gain every user experience advantage while building Intel products. They were excited by a cross-company conversation that would allow us to exchange ideas with other thought leaders just as committed the importance of user experience. This is a unique opportunity.

Thanks very much Delia!

More to come…

Tuesday Aug 16, 2011

A Direct Line to UX: Answering Your Questions About UX Tools, Methods, and Fusion HCM

In April, Oracle sponsored a webcast called “Putting the User First – Moving Beyond the User Interface to a User Experience.” Listeners learned how the Oracle Applications User Experience team worked closely with customers around the globe to build a deep user experience in Oracle’s next generation of Human Capital Management (HCM) applications: Oracle Fusion Applications HCM.

The webcast was delivered by Jeremy Ashley, Vice President of Oracle Applications User Experience (UX); Aylin Uysal, Senior Manager, HCM UX; Jay Richey, Director, Oracle HCM Applications Marketing; and Beth Correa, founder and CEO of Official Payroll Advisor.

The webcast, which had more than 200 attendees registered, is now posted on the site and available.

Picture of Jeremy Ashley, VP of Applications User Experience

Photo by Martin Taylor - Oracle Applications User Experience

Jeremy Ashley, Vice President of the Oracle Applications User Experience team, sits at an eye-tracking station in the Redwood Shores, Calif., usability labs.

Attendees had several questions, and we’d like to answer them here on the Usable Apps blog. We invite you to take the opportunity to add a comment or question at the bottom of this blog.

From Todd Grubbs, an analyst at WellPoint, Inc.:

Q: I've visited the Oracle Usability Labs, and I’ve done the eye-tracking demo. I'm very interested in learning how you guys apply the eye-tracking data you gather to influence changes in your design.

A: Oracle’s eye-tracking tools help members of the Applications User Experience team record the flow of a user’s visual attention during enterprise tasks. Based upon both qualitative and quantitative methods, researchers can tell whether users clearly understand icons, whether page navigation is intuitive, and whether page layout is confusing. This information helps product teams to make specific decisions that are targeted to visual and/or navigation features of pages. Eye-tracking methods are a complement, and not a substitute, for more traditional usability testing. The interface designer can be informed about unclear or distracting features on an interface, and can help determine why certain errors are made while completing tasks.

For more in how the Oracle Apps UX team uses eye-tracking, visit Usable Apps, or look for our demopod at OpenWorld 2011 in San Francisco, Oct. 2-6.

From Narayan Moni, a director at Aeroxchange, Ltd.:

Q: What software did you use to study the eye-tracking?

A: There are several steps, each with associated software, required to analyze the results from an eye-tracking study. First, detailed samples of gaze-points are translated into strings of behavioral fixations using software made by the manufacturer of the eye tracker, Tobii. Metrics from these scanpaths are then exported to Excel. Data may also be loaded into our own prototype analysis software, which finds matching clusters of similar scanning strategies. Metrics from both of these are then put into SPSS for further statistical analysis. We are also conducting trial studies with software by Noldus, called FaceReader, that can record several dimensions of emotion (e.g., happy, surprised, angry) based upon automated facial gesture analysis.

Q: Also, what was the size of the team that worked on soliciting user feedback? The reason I ask is that my company is a small company, and I am trying to understand the most effective and cost-efficient method to solicit user feedback. I understand that face-to-face is best, but it is also the most expensive and resource-hungry.

A: When Oracle began developing Fusion Applications, its next-generation enterprise software, Oracle had the advantage of being able to incorporate user experience teams from several recent acquisitions. To read more about how the teams came together and what that meant for Fusion, as well as for current application releases that have benefited from this user experience work such as PeopleTools 8.50 and E-Business Suite 12.1.3, please visit Usable Apps. We understand, however, that our work with Fusion Applications was done on a grand scale with a large investment from Oracle, and few businesses could replicate such an effort -- even with substantial resources. So we’ve been talking with Oracle customers and capturing their best practices in the field of user experience. You can read more about the type of research other Oracle customers have done to improve their own user experience – whether it was on a portal or their entire Web site – at Usable Apps as well.

Q: Could you speak about the organizational structure of the team that worked on Fusion and the responsibilities of each team? I am trying to understand how you were able to outline clear roles for each team without having teams step all over each other.

A: Our teams are responsible for certain product areas such as HCM, FIN, or CRM, or certain tool feature sets, such as collaboration (Web 2.0) tools or user assistance. But you have an excellent point, and it’s something we’ve been able to take advantage of: All of our research behind Fusion has been used to improve other Oracle applications as well as develop Fusion, and designs from one area may well serve a task flow in another area. So, because the Oracle Applications UX team enjoys a very collaborative atmosphere, we’ve taken many designs for Fusion HCM and incorporated them into recent releases of PeopleSoft, Agile, and JD Edwards, among other product lines. In addition, you will find collaboration tools and user assistance resources, for example, across the entire product suite of Fusion Applications. Because Fusion is a suite of applications that crosses many pillars smoothly and without interruption to the user, our UX team is designed somewhat the same way.

Kathleen Noble, NM DESIGN:

Q: Are there visuals?

A: Yes, and once again, we invite you to visit Usable Apps to read our growing series of articles on Fusion Applications. Here, you will find several articles on certain areas of the Fusion user experience with screenshots showing the highlights. Articles on Fusion Applications HCM, Fusion Mobile Portrait Gallery, Fusion Financials, and Fusion User Assistance are scheduled for publication before OpenWorld 2011.

Marsha Oremland, a director with ADP, Inc.:

Q: Can social networking be opened to individuals outside of the company?

A: Social networking in Fusion Applications is powered by the WebCenter Framework within Fusion Middleware (FMW). Fusion Middleware provides the ability to offer its services within an organization or outside a secure firewall -- the choice is up to the customer. However, in Fusion Applications, out-of-the-box social networking capabilities have been enabled for internal behind-the-firewall usage across global enterprises. But since Fusion Application runs 100% on Fusion Middleware, this capability can be extended outside of the enterprise through customization. Specific capabilities in FMW that could be opened to individuals outside of the company include discussion forums, wikis, and blogs. Read more about our collaboration tool set on Usable Apps.

Sue Wood, an analyst with Peopleclick Authoria:

Q: How many people work on the UX team?

A: Our team is a conglomeration of existing and acquired UX teams. The Oracle Applications UX team consists of dozens of micro-teams who all research, design, and test specific areas of the user experience of software applications.

Welcome to the VOX blog

Welcome to VOX, the voice of user experience for Oracle Applications.

This blog will be a place where you can find the most current information about the Oracle Applications User Experience.

  • We will be sharing our opinions on what user experience features are coming down the pipe and in recently released applications.  
  • We will update you on the events our team runs including our conference usability labs, webinars, and speaking events.  These are opportunities for you, our customers, to give us feedback.
  • We will provide a view and perspective into what our customers are doing that is user experience best-practice when it comes to deploying Oracle Applications.  Are you using change management effectively with end users? Are you writing user profiles to make sure you meet your users needs?  Are you tracking your usability ROI?

Check back here for more coming soon.


Check here for news and upcoming events from Oracle's Applications User Experience team on the Oracle Applications Cloud and more.

People in Spheres
Misha Vaughan, Editor & Senior Director, Applications User Experience
@mishavaughan on Twitter

Learn more about us at
Usable Apps


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