By Natalie Martinez, Oracle Applications User Experience
We were delighted with what we heard.
Gathering feedback at Oracle OpenWorld 2016
Oracle OpenWorld 2016 gave us opportunities to hear from customers about their experiences using Oracle Applications Cloud products in everything from mobile usability testing sessions to hands-on demos in our forward-looking OAUX Exchange, an invitation-only demo event of Cloud user experiences, to the latest product demos on the floor of the demogrounds.
What some had to say:
Driving efficiency in the business: “User experience is a big deal … it makes people more effective and efficient. Saving 15 minutes a person every day in a large workforce adds up and becomes a big deal. That's a lot of cost and efficiency that you can drive into the business.” — Keith Causey, Senior Vice President and Chief Accounting Officer, Caesars Entertainment Corp.
Personalization: “The ability to personalize Service Cloud is huge for us. In the past, if certain things weren't working for our customer service agents, my team had to put in a ticket, get in a queue, and wait for someone to solve it for us. Meanwhile, we're losing efficiency. Now we can literally sit behind our agents and observe them for a couple of hours to see where they’re getting tripped up. We can then go in and make the changes ourselves.” — Suzanne Henricksen, Senior Director of Global Insights and Consumer Affairs, The Clorox Co.
Ease of use: “It's central. It's intuitive. Everyone understands the Oracle interface. And that makes Oracle Innovation Management Cloud a lot easier to sell internally when I can very quickly explain to folks how it works and what they're going to get." — Steve Abruzzi, Director of Business Process Improvement, NBTY
Increased participation: “We have more than 190,000 employees. And we are going to get a positive ROI. We expect that to come from the user experience, employee and manager self-service, and analytics that managers get when they need it. We believe that if our managers have timely information about their workforce, then they can actually influence hard-dollar items such as overtime.” — Kerri-Lynn Primmer Morris, Executive Director, Kaiser Permanente
Elements of the smart office were on display at the invitation-only OAUX Exchange during Oracle OpenWorld 2016 in San Francisco.
See what else we were up to at Oracle OpenWorld 2016 on the Voice of User Experience blog, or VoX, where we reposted our most recent Storify collection. Our team shared tweets and photos from the OAUX Exchange, where we shared demos of near-future and future Cloud user experience concepts; feedback sessions at the onsite lab; lab tours at Oracle Headquarters in Redwood Shores, Calif.; OAUX IoT workshops; and more.
Jeremy Ashley, OAUX Group Vice President, presents at the OAUX Exchange, which was expanded to a three-day event in 2016.
Release 11 highlights
What were customers so buzzed about? Earlier this year, the OAUX team’s work was in the spotlight with the launch of Oracle Applications Cloud Release 11. The quest for efficiency in R11 means increased employee participation for the companies using Oracle Applications Cloud products.
Some notable user experience (UX) points about R11:
Focus on mobile: In this ebook, Ventana Research found 80 percent of companies it surveyed provide or plan to provide smartphones to employees and 60 percent are turning to tablets. This release’s enhancements continue to refine the user experience for how work is done today – on a variety of devices and often on the go.
The Call Report App is a new single-purpose app in Oracle Sales Cloud that gives sales users tools for their most critical and frequent tasks: call reports, appointment management and recording meeting notes.
Modern and easy to use: R11 also took inspiration from the interactions and experiences we have online every day. By design, R11 has features that are similar to how users already interact with Internet search engines or online video players, for example.
Oracle HCM Cloud’s new learning user interface houses training materials and videos in a format that is close to the consumer-like experience you may see daily online.
Committed to consistency and simplicity: R11’s use of infolets are the practical application of “glance, scan, commit,” Oracle’s user experience design philosophy. They continue to serve as simple and distinct entry points that give users essential data at a glance – and provide clear paths to more detailed levels of information.
Infolets in Oracle Project Portfolio Management Cloud follow the same consistent user experience design patterns.
Find out more