Friday Sep 28, 2012

Apps UX Unveils New Face of Fusion at OpenWorld 2012

By Kathy Miedema, Oracle Applications User Experience

The Oracle Applications User Experience (UX) team is getting ready to unveil the new face of Oracle Fusion Applications at Oracle OpenWorld 2012 in San Francisco next week.

Jeremy Ashley

Photos by Martin Taylor, Oracle Applications User Experience
Jeremy Ashley, Vice President of Oracle Applications User Experience, shows the new face of Fusion Applications to a group of trainers at Oracle’s headquarters in Redwood Shores, Calif.

Our team spent the past 6 months working on this project, which embraces simplicity with a modern, productive user experience that aims to help our applications customers rapidly scale deployment of essential self-service tasks and speed adoption by users who need quick access to do quick-entry tasks.

We have spent the week before OpenWorld at Oracle headquarters in Redwood Shores, conducting training sessions with Fusion UX Advocates (FXA), Oracle UX Sales Ambassadors (SAMBA), and members of the Oracle Usability Advisory Board (OUAB). We showed the new face of Fusion to customers, partners, ACE Directors, and people from our own sales organization. Next week during OpenWorld, they will be showing demos alongside our team members. To find them, look for the Usable Apps t-shirt, with this artwork:




You can also get a look at the new face of Fusion during OpenWorld at the following sessions and demopods:

GEN9433 - General Session: Oracle Fusion Applications—Overview, Strategy, and Roadmap

Presenter: Chris Leone, Senior Vice President, Oracle

Monday, Oct. 1, 10:45 a.m. – 11:45 a.m. in Moscone West 2002/2004

AND

Wednesday, Oct. 3, 10:1 a.m. – 11:15 a.m. in Moscone West 2002/2004

CON9407 - Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap

Presenter: Anthony Lye, Senior Vice President, Oracle

Monday, Oct. 1, 3:15 – 4:15 p.m. in Moscone West 2008

CON9438 - Oracle Fusion Applications: Transforming Insight into Action

Presenters: Jeremy Ashley, Vice President Applications User Experience, Oracle; Katie Candland, Director Applications User Experience, Oracle; Basheer Khan, founder and CEO of Innowave Technology, an Oracle ACE Director for both Fusion Middleware and Applications, and a Fusion UX Advocate

Tuesday, Oct. 2, 10:15 a.m. - 11:15 a.m. in Moscone West 2007

CON9467 - Oracle’s Roadmap to a Simple, Modern User Experience

Presenter: Jeremy Ashley, Vice President Applications User Experience, Oracle

Wednesday, Oct. 3, 3:30 p.m. - 4:30 p.m. in Moscone West 3002/3004

On the demogrounds: Come to the Apps UX pods for a look at enterprise applications on mobile devices such as smart phones and the iPad, and stay for a demo of the new face of Oracle Fusion Applications.

Our demopods will also feature some of the cutting-edge tools in Oracle’s arsenal of usability evaluation methods.

The Exhibition Hall at Oracle OpenWorld 2012 will be open Monday through Wednesday, Oct. 1-3. The demogrounds for Oracle Applications are located on the lower level of Moscone West in San Francisco. Hours for the Exhibition Hall are:

· Monday, 10 a.m. to 6 p.m.

· Tuesday, 9:45 a.m. to 6 p.m.

· Wednesday, 9:45 a.m. to 4 p.m.

Saturday Sep 22, 2012

Find the best OpenWorld sessions for learning about UX highlights

By Kathy Miedema, Oracle Applications User Experience 

vox image

Have you clicked through the Oracle OpenWorld 2012 catalog? It’s amazingly dense, as usual. But one thing we noticed this year is that nearly half of the sessions mention some component of user experience, which is a sea change in our world. It means that more people understand, appreciate, and desire an effective user experience, and it also means that Oracle’s investment in its next-generation applications user experience, such as Oracle Fusion Applications, is increasingly apparent and interesting to its customers.

So how do you choose the user experience sessions that make the most sense for you and your organization? Read our list to find out which sessions we think offer the most value for those interested in finding out more about the Oracle Applications user experience.

If you’re interested in Oracle’s strategy for its user experience:

  • CON9438: Oracle Fusion Applications: Transforming Insight into Action
    10:15 - 11:15 a.m. Tuesday, Oct. 2; Moscone West – 2007
  • CON9467: Oracle’s Roadmap to a Simple, Modern User Experience
    3:30 - 4:30 p.m. Wednesday, Oct. 3; Moscone West - 3002/3004
  • CON8718: Oracle Fusion Applications: Customizing and Extending with Oracle Composers
    11:15 a.m. - 12:15 p.m. Thursday, Oct. 4; Moscone West – 2008
  • GEN9663: General Session: A Panel of Masterminds—Where Are Oracle Applications Headed?
    1:45 - 2:45 p.m. Monday, Oct. 1; Moscone North - Hall D

If you’re interested in PeopleSoft/PeopleTools:

  • GEN8928: General Session: PeopleSoft Update and Product Roadmap
    3:15 - 4:15 p.m. Monday, Oct. 1; Moscone West - 3002/3004
  • CON9183: PeopleSoft PeopleTools Technology Roadmap
    4:45 - 5:45 p.m. Monday, Oct. 1; Moscone West - 3002/3004
  • CON8932: New Functional PeopleSoft PeopleTools Capabilities for the Line-of-Business User
    5:00 - 6:00 p.m. Tuesday, Oct. 2; Moscone West – 3007

If you’re interested in E-Business Suite:

  • GEN8474: General Session: Oracle E-Business Suite—Strategy, Update, and Roadmap
    12:15 - 1:15 p.m. Monday, Oct. 1; Moscone West - 2002/2004
  • CON9026: Latest Oracle E-Business Suite 12.1 User Interface and Usability Enhancements
    1:15 - 2:15 p.m. Tuesday, Oct. 2; Moscone West – 2016

If you’re interested in Siebel:

  • CON9700: Siebel CRM Overview, Strategy, and Roadmap
    12:15 - 1:15 p.m. Monday, Oct. 1; Moscone West – 2009
  • CON9703: User Interface Innovations with the New Siebel “Open UI”
    10:15 - 11:15 a.m. Tuesday, Oct. 2; Moscone West – 2009

If you’re interested in JD Edwards EnterpriseOne:

  • HOL10452: JD Edwards EnterpriseOne 9.1 User Interface Changes
    10:15 - 11:15 a.m. Wednesday, Oct. 3; Marriott Marquis - Nob Hill AB
  • CON9160: Showcase of the JD Edwards EnterpriseOne User Experience
    1:15 - 2:15 p.m. Wednesday, Oct. 3; InterContinental - Grand Ballroom B
  • CON9159: Euphoria with the JD Edwards EnterpriseOne User Experience
    11:45 a.m. - 12:45 p.m. Wednesday, Oct. 3; InterContinental - Grand Ballroom B

If you’re interested in Oracle Fusion Applications user experience design patterns:

Functional design patterns that helped create the Oracle Fusion Applications user experience are now available. Learn more about these new, reusable usability solutions and best-practices at the Oracle JDeveloper and Oracle ADF demopods during Oracle OpenWorld 2012. Or visit the OTN Lounge between 4:30 p.m. and 6 p.m. on Wednesday, Oct. 3, to talk to Ultan O'Broin from the Oracle Applications User Experience team.   

  • Demopod location: Moscone Center, South Exhibition Hall Level 1, S-207
  • OTN (Oracle Technology Network) Lounge: Howard Street tent

On the demogrounds:

Head to the demogrounds to see new demos from the Applications User Experience team, including the new look for Fusion Applications and what we’re building for mobile platforms. Take a spin on our eye tracker, a very cool tool that we use to research the usability of a particular design. Visit the Usable Apps OpenWorld page to find out where our demopods will be located.

lab photo
Photo by Martin Taylor, Oracle Applications User Experience
A tour takes place in one of the usability labs at Oracle’s headquarters in Redwood Shores, Calif.

At our labs, on-site and at HQ:

We are also recruiting participants for our on-site lab, in which we gather feedback on new user experience designs, and taking reservations for a charter bus that will bring you to Oracle headquarters for a lab tour Thursday, Oct. 4, or Friday, Oct. 5. Tours leave at 10 a.m. and 1:45 p.m. from the Moscone Center in San Francisco. You’ll see more of our newest designs at the lab tour, and some of our research tools in action.

For more information on any OpenWorld sessions, check the content catalog, also available at www.oracle.com/openworld. For information on Applications User Experience (Apps UX) sessions and activities, go to the Usable Apps OpenWorld page.


Friday Sep 14, 2012

Oracle Fusion Applications User Experience Design Patterns: Feeling the Love after Launch

By Misha Vaughan, Oracle Applications User Experience

In the first video by the Oracle Applications User Experience team on the Oracle Partner Network, Vice President Jeremy Ashley said that Oracle is looking to expand the ecosystem of support for Oracle’s applications customers as they begin to assess their investment and adoption of Oracle Fusion Applications. Oracle has made a massive investment to maintain the benefits of the Fusion Applications User Experience.

This summer, the Applications User Experience team released the Oracle Fusion Applications user experience design patterns.
Devices with xy graph
Design patterns help create consistent experiences across devices.

The launch has been very well received:

Angelo Santagata, Senior Principal Technologist and Fusion Middleware evangelist for Oracle,  wrote to the system integrator community: “The web site is the result of many years of Oracle R&D into user interface design for Fusion Applications and features a really cool web app which allows you to visualise the UI components in action.”  Grant Ronald, Director of Product Management, Application Development Framework (ADF) said: “It’s a science I don't understand, but now I don't have to ... Now you can learn from the UX experience of Fusion Applications.”

Frank Nimphius, Senior Principal Product Manager, Oracle (ADF) wrote about the launch of the design patterns for the ADF Code Corner, and Jürgen Kress, Senior Manager EMEA Alliances & Channels for Fusion MiddleWare and Service Oriented Architecture, (SOA), shared the news with his Partner Community.

Oracle Twitter followers also helped spread the message about the design patterns launch:

@bex – Brian Huff, founder and Chief Software Architect for Bezzotech, and Oracle ACE Director:
“Nifty! The Oracle Fusion UX team just released new ADF design patterns.”

@maiko_rocha, Maiko Rocha, Oracle Consulting Solutions Architect and Oracle FMW engineer:
“Haven't seen any other vendor offer such comprehensive UX Design Patterns catalog for free!”

@zirous_chad, Chad Thompson, Senior Solutions Architect for Zirous, Inc. and ADF Developer:
Wow - @ultan and company did a great job with the Fusion UX Patterns

What is a user experience design pattern?
A user experience design pattern is a re-usable, usability-tested functional blueprint for a particular user experience.  Some examples are guided processes, shopping carts, and search and search results.  Ultan O’Broin discusses the top design patterns every developer should know.

The patterns that were just released are based on thousands of hours of end-user field studies, state-of-the-art user interface assessments, and usability testing.  

To be clear, these are functional design patterns, not technical design patterns that developers may be used to working with.  Because we know there is a gap, we are putting together some training that will help close that gap.

Who should care?
This is an offering targeted primarily at Application Development Framework (ADF) developers. If you are faced with the following questions regarding Oracle Fusion Applications, you will want to know and learn more:

•    How do I build something that looks like Fusion Applications?
•    How do I build a next-generation application?
•    How do I extend a Fusion Application and maintain the user experience?
•    I don’t want to re-invent the wheel on the user interface, so where do I start?
•    I need to build something that will eventually co-exist with Fusion Applications. How do I do that?

These questions are relevant to partners with an ADF competency, individual practitioners, or small consultancies with an ADF specialization, and customers who are trying to shift their IT staff over to supporting Fusion Applications.

Where you can find out more?

Online
Our Fusion User Experience design patterns maven is Ultan O’Broin. The Oracle Partner Network is helping our team bring this first e-seminar to you in order to go into a more detail on what this means and how to take advantage of it:


Webinar: Build a Better User Experience with Oracle: Oracle Fusion Applications Functional Design Patterns
Sept 20, 2012 , 10:30am-11:30am Pacific
Dial-In:  1. 877-664-9137 / Passcode 102546

International:  706-634-9619  
http://www.intercall.com/national/oracleuniversity/gdnam.html

Access the Live Event or via web conference, access http://ouweb.webex.com  
and enter this session number: 598036234

At a user group event
The Fusion User Experience Advocates (FXA) are also getting some deep-dive training on this content and can share it with local user groups.


At OpenWorld

Ultan O'Broin Chris Muir
Ultan O’Broin               Chris Muir

If you will be at OpenWorld this year, Ultan O’Broin will be visiting the ADF demopod to say hello, thanks to Shay Shmeltzer, Senior Group Manager for ADF outbound communication, and he'll be at the OTN lounge:

  • Monday 10-10:45, Tuesday 2:15-2:45, Wednesday 2:15-3:30 
 
  • Oracle JDeveloper and Oracle ADF,  Moscone South, Right - S-207

  • “ADF Meet and Greet,” OTN Lounge, Wednesday 4:30

And I cannot talk about OpenWorld and ADF without mentioning Chris Muir’s ADF EMG event: the Year After the Year Of the ADF Developer – Sunday, Sept. 30 of OpenWorld. Chris has played host to Ultan and the Applications user experience message for his online community and is now a seasoned UX expert.

Expect to see additional announcements about expanded training on similar topics in the future.

Friday Sep 07, 2012

User Experience Highlights in PeopleSoft and PeopleTools: Direct from Jeff Robbins

By Kathy Miedema, Oracle Applications User Experience 

This is the fifth in a series of blog posts on the user experience (UX) highlights in various Oracle product families. The last posted interview was with Nadia Bendjedou, Senior Director, Product Strategy on upcoming Oracle E-Business Suite user experience highlights. You’ll see themes around productivity and efficiency, and get an early look at the latest mobile offerings coming through these product lines.

Today’s post is on the user experience in PeopleSoft and PeopleTools. To learn more about what’s ahead, attend PeopleSoft or PeopleTools OpenWorld presentations.

This interview is with Jeff Robbins, Senior Director, PeopleSoft Development.


Jeff Robbins

Q: How would you describe the vision you have for the user experience of PeopleSoft?
A: Intuitive
– Specifically, customers use PeopleSoft to help their employees do their day-to-day work, and the UI (user interface) has been helpful and assistive in that effort. If it’s not obvious what they need to do a task, then the UI isn’t working. So the application needs to make it simple for users to find information they need, complete a task, do all the things they are responsible for, and it really helps when the UI just makes sense.

Productive – PeopleSoft is a tool used to support people to do their work, and a lot of users are measured by how much work they’re able to get done per hour, per day, etc. The UI needs to help them be as productive as possible, and can’t make them waste time or energy. The UI needs to reflect the type of work necessary for a task -- if it's data entry, the UI needs to assist the user to get information into the system. For analysts, the UI needs help users assess or analyze information in a particular way.

Innovative – The concept of the UI being innovative is something we’ve been working on for years. It’s not just that we want to be seen as innovative, the fact is that companies are asking their employees to do more than they’ve ever asked before. More often companies want to roll out processes as employee or manager self-service, where an employee is responsible to review and maintain their own data. So we’ve had to reinvent, and ask,  “How can we modify the ways an employee interacts with our applications so that they can be more productive and efficient – even with tasks that are entirely unfamiliar?”  Our focus on innovation has forced us to design new ways for users to interact with the entire application.

Q: How are the UX features you have delivered so far resonating with customers? 
A:
Resonating very well. We’re hearing tremendous responses from users, managers, decision-makers -- who are very happy with the improved user experience. Many of the individual features resonate well. Some have really hit home, others are better than they used to be but show us that there’s still room for improvement.

A couple innovations really stand out; features that have a significant effect on how users interact with PeopleSoft.

First, the deployment of PeopleSoft in a way that’s more like a consumer website with the PeopleSoft Home page and Dashboards.  This new approach is very web-centric, where users feel they’re coming to a website rather than logging into an enterprise application.  There’s lots of information from all around the organization collected in a way that feels very familiar to users. In order to do your job, you can come to this web site rather than having to learn how to log into an application and figure out a complicated menu. Companies can host these really rich web sites for employees that are home pages for accessing critical tasks and information.

The UI elements of incorporating search into the whole navigation process is another hit. Rather than having to log in and choose a task from a menu, users come to the web site and begin a task by simply searching for data: themselves, another employee, a customer record, whatever.  The search results include the data along with a set of actions the user might take, completely eliminating the need to hunt through a complicated system menu. Search-centric navigation is really sitting well with customers who are trying to deploy an intuitive set of systems.

Q: Are any UX highlights more popular than you expected them to be? 
A:
We introduced a feature called Pivot Grid in the last release, which is a combination of an interactive grid, like an Excel Pivot Table, along with a dynamic visual chart that automatically graphs the data. I wasn’t certain at first how extensively this would be used. It looked like an innovative tool, but it wasn’t clear how it would be incorporated in business process applications. The fact is that everyone who sees Pivot Grids is thrilled with that kind of interactivity.  It reflects the amount of analytical thinking customers are asking employees to do. Employees can’t just enter data any more. They must interact with it, analyze it, and make decisions. Pivot Grids fit into this way of working.

Q: What can you tell us about PeopleSoft’s mobile offerings?
A:
A lot of customers are finding that mobile is the chief priority in their organization.  They tell us they want their employees to be able to access company information from their mobile devices.  Of course, not everyone has the same requirements, so we’re working to make sure we can help our customers accomplish what they’re trying to do. 

We’ve already delivered a number of mobile features.  For instance, PeopleSoft home pages, dashboards and workcenters all work well on an iPad, straight out of the box.  We’ve delivered a number of key functions and tasks for mobile workers – those who are responsible for using a mobile device to manage inventory, for example. 

Customers tell us they also need a holistic strategy, one that allows their employees to access nearly every task from a mobile device.  While we don’t expect users to do extensive data entry from their smartphone, it makes sense that they have access to company information and systems while away from their desk.  That’s where our strategy is going now. 
We plan to unveil a number of new mobile offerings at OpenWorld.  Some will be available then, some shortly after.

Q: What else are you working on now that you think is going to be exciting to customers at Oracle OpenWorld?
A:
Our next release -- the big thing is PeopleSoft 9.2, and we’ll be talking about the huge amount of work that’s gone into the next versions. A new toolset, 8.53, will be coming, and there’s a lot to talk about there, and the next generation of PeopleSoft 9.2.  We have a ton of new stuff coming.

Q: What do you want PeopleSoft customers to know?
A:
We have been focusing on the user experience in PeopleSoft as a very high priority for the last 4 years, and it’s had interesting effects. One thing is that the application is better, more usable.  We’ve made visible improvements. Another aspect is that in customers’ minds, the PeopleSoft brand is being reinvigorated. Customers invested in PeopleSoft years ago, and then they weren’t sure where PeopleSoft was going.  This investment in the UI and overall user experience keeps PeopleSoft current, innovative and fresh.  Customers  are able to take advantage of a lot of new features, even on the older applications, simply by upgrading their PeopleTools. The interest in that ability has been tremendous. Knowing they have a lot of these features available -- right now, that’s pretty huge.

There’s been a tremendous amount of positive response, just on the fact that we’re focusing on the user experience.

Editor’s note: For more on PeopleSoft and PeopleTools user experience highlights, visit the Usable Apps web site.

To find out more about these enhancements at Openworld, be sure to check out these sessions:

GEN8928     General Session: PeopleSoft Update and Product Roadmap
CON9183     PeopleSoft PeopleTools Technology Roadmap
CON8932     New Functional PeopleSoft PeopleTools Capabilities for the Line-of-Business User
CON9196     PeopleSoft PeopleTools Roadmap: Mobile Applications
CON9186     Case Study: Delivering a Groundbreaking User Interface with PeopleSoft PeopleTools

About

Check here for opinions, updates, and events from Oracle's Applications User Experience team: Applications Cloud, E-Business Suite, JD Edwards, Siebel, PeopleSoft, and more.

Misha Vaughan
Misha Vaughan, Director, Applications User Experience
@mishavaughan on Twitter

Learn more about us at
Usable Apps